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1.4 481 Reviews

McAfee Complaints Summary

41 Resolved
440 Unresolved
Our verdict: If considering services from McAfee with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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McAfee reviews & complaints 481

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7:46 pm EDT

McAfee online support thru chat

I was having problems trying to download my Anti Virus I had purchased. It wouldn't give me the page I needed to enter my 25 code, to download the Antivirus I had purchased. So I went on the support chat. Rather then help the person tried to convince me that my registration was bad and I should pay $159, for their advanced support. So I called Costco where I had purchased the computer a year ago. They helped me and said there was nothing wrong with the registration. If I hadn't already of purchased the Antivirus software I would have gotten something else. They were just trying to sell me something I didn't need, not help me with my problem.

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Manasa Jangala
, US
Jan 16, 2017 1:41 am EST

McAfee has been one amongst the crucial leaders in the particular field field from an extended-time,
it is a renowned and authorised name on this world of laptop and computer systems, and it provides internet security and protects many thousands of PCs from online danger
Mcafee Customer Care

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Nikith Reddy
, US
Dec 05, 2016 4:33 am EST

Mcafee has a great recognition worldwide among all
the antivirus security programs. This Mcafee
Antivirus Security is a product from Intel Security.
Visit our mcafee us

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Larry Herndoex
, US
Oct 17, 2016 7:51 pm EDT

In the world of sales it is often ones job to make sure that they see
https://yourdirecthealthcare.com

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T
6:17 pm EDT

McAfee mcafee antivirus plus

Dear sir, mam
While activating of the mcafee antivirus plus, during scratching off the code panel, 2 digit out of 25 digit code wears out and i am able to activate it properly. So, please help me regarding this.
Hope i get a positive response.
THANKS.

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Manasa Jangala
, US
Jan 16, 2017 1:25 am EST

McAfee has been one amongst the crucial leaders in the particular field field from an extended-time,
it is a renowned and authorised name on this world of laptop and computer systems, and it provides internet security and protects many thousands of PCs from online danger
Mcafee Customer Care

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Mouni Moni
, US
Dec 20, 2016 10:05 pm EST

One of The Best Mcafee Antivirus Technical Support is The
mcafee tech support
and also I Found another best support from Mcafee antivirus is
mcafee antivirus support

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nidhinavi
, US
Dec 08, 2016 12:29 am EST

mcafee customer support, mcafee customer service, mcafee customer care, mcafee phone number, mcafee contact, contact mcafee
mcafee customer service

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vinila
, US
Dec 05, 2016 10:25 pm EST

McAfee My Account Help, Contact McAfee Antivirus Help Desk Phone Number, McAfee Online Help Center, Online Help for McAfee Antivirus.
McAfee Customer Help, McAfee My Account Help
McAfee Customer servies

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R
7:38 pm EDT

McAfee mcafee livesafe virus protection

In early 2016 I purchased an HP Computer from Best Buy which came pre-loaded with a trial McAfee subscription. Upon a prompt that the subscription had expired on the evening of July 12th I clicked on the buy prompt to renew, entered my credit card information and purchased the product. The next
screen that popped up informed me that the software was incompatible with my computer (really - it came with it) and instructed me to go to "My Account" and use the subscription on another device. I then contacted McAfee to get a refund (Sales Department) and was transferred to Technical Support. The person to whom I spoke could not understand me I guess (bit of a language barrier - I speak English) - he explained the requirements for the software (windows 10, HP computer - just what I have) and then transferred me back to the Sales Department - no one from either of these groups apparently aware that their website could or would tell me that the program would not work. Already feeling as if I had entered the Twilight Zone I was informed that I would indeed get refund in 7 to 10 business days and they could not do it sooner. I run a business - we issue refunds, they hit our customers accounts immediately. McAfee - now owned by Intel is collecting interest on my money which is the equivilant to theft in my book.
Do NOT buy this product - skip that step and find another company

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9:33 am EDT

McAfee unauthorized charges

This is a warning about trial McAfee subscriptions that are included in the purchase of any laptop or other device. I bought a laptop in December, which included a trial subscription to McAfee that I declined before the trial period expired, but even so I found an unauthorized charge on my credit card. I declined the charge and spoke to the vendor, who confirmed that there was no charge on my account, even though it was on my credit card statement. My bank advised that I had to cancel my credit card, which is difficult for me since I am based overseas. It has been pending to date, but I have since gotten a repeat charge (same amount) this month. I just spoke to another McAfee/Intel Security representative who also confirmed that there was no record of any charge on my account despite the charge on my credit card. They asked for my credit card number, which I refused given my issues to date with these unauthorized charges. It is worth noting that I had previously had a McAfee account with a now expired credit card so it's clear that the company has somehow been able to access the current card that I used to buy this laptop. I'm writing this as a caution to any laptop buyers to watch closely for any unauthorized charges from McAfee to their accounts. If you do, it is at your own risk since it is clear that this company cannot be trusted.

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Christine Mitchell
, US
Nov 21, 2023 1:26 pm EST
Verified customer This comment was posted by a verified customer. Learn more

They have taking 126 E out of my bank account with no authorization whatso ever

The had auto subscribe set, but my subscription not due till next March ( so have taken it 5 months early). They keep telling me they didnt take the money, but the bank have confirmed it is MacAfee, and can see it is linked to the previous payment the year before. This is theft! Plain and Simple

I have speant 7 hours trying to resolve it. They make it so hard, hoping you go away

I will NEVER deal with this company again!

All I want at this point is a contact for their legal department, but I cant even get this from them. If anyone had a contact for their legal department can you let me know

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Sony Rosy
, US
Dec 07, 2016 9:32 pm EST

Are you having problem's with your Mcafee Activation ? Nothing to worry simply Contact Mcafee Antivirus US Support Contact Phone Number [protected]
mcafee support [protected]

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11:14 am EST
Verified customer This complaint was posted by a verified customer. Learn more

McAfee internet security

I discovered that for some reason I had 4 security plans running at once. I have made numerous call to Mcafee and have had 2 refunds. I am still trying to process a refund from January 2015, for £49.99 I was sent the bank transfer forms on 16/1/16. SRH 4845-[protected] (#6356-[protected]-5869)
I returned the filled in form on 20/1/16. ToIS6106 [protected]@message.mcafee.com
I had another email from you on 19/1/16 refund SR#484570-[protected](#6356-[protected]-5037
Service request [protected]
From Marnel A
I have emailed her but had no reply
I have called at least 3 more times and been told eventually that a refund would be made to my CC within 5 working days, I checked today and the refund was not there.
I wish to make a formal complaint .
Please send me details of your complaint procedure.
To Grace Esme Brendon
[protected]@hotmail.com
Regards
Esme brendon

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11:28 am EST

McAfee antivirus plus

In last 8 years, I have purchased many anti-virus software, but no one had such worst customer service to complaints. My antivirus pauses when it reached 33% and I have to manually unpause it. when I contacted the service center, I was told they cannot help me. Then I downloaded a software which gives the tech support in McAfee access to my PC so that they can check it, they too said they cannot help and upon asking what is to be done that person said nothing can be done.

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7:53 am EST

McAfee livesafe

This product is the worst, I cannot even download the anti virus protection. The activation code is not being accepted. I bought it at wal-mart and I have been trying to activate it with no luck. Why do I have to call a number and talk to an overseas third country national to get something so simple done.

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8:43 am EST

McAfee anti virus protection

Macabre on the 7th Jan 2016 illegallyremoved the money from my account 79.99pounds for antivirus protection. I emailed 4 times and phoned for the money to be returned, I was told refund would be paid within 5 working days after I spoke to staff member on 20/1/16 I still have not received it also each time I try to have live chat with them their site isn't working (3 times today alone) here is the latest copy from them
Thank you for contacting Intel Security Consumer Support.

We have recently opened a Service Request for support based on the information you provided us at our support website. Below you will find the details of this request for your reference.

- Order #:
- Service Request #: [protected]
- Created Date:
- Description: I was promised after speaking to a member of staff (after several others) regarding refund I would Recive refund within 5 working days of witch still not received, I sent four emails prior to this
a copy of the last one
Thank you for contacting Intel Security Consumer Support.

We have recently opened a Service Request for support based on the information you provided us at our support website. Below you will find the details of this request for your reference.

- Order #:
- Service Request #: [protected]
- Created Date: 01/20/2016 08:41:03
- Description: This is now my third attempt today to have live chat regarding a refund of witch iv emailed you now 3 times about here is a copy of it
Regarding this I still have not received my refund, Mrs l.park

Begin forwarded message:

From:
Date: 7 January 2016 at 13:36:12 GMT
To:
Subject: Intel Security Customer Support - SR-[protected]

Thank you for contacting Intel Security Consumer Support.

We have recently opened a Service Request for support based on the information you provided us at our support website. Below you will find the details of this request for your reference.

- Order #:
- Service Request #: [protected]
- Created Date: 01/07/2016 07:36:12
- Account E-mail: [protected]@hotmail.com
- Description: Please refund my Automatic Renewal Notification CONFIRMATION RECEIPT
--------------------------------------------------
Name: lorraine park
Order #: CS1655985521 £74.99
Date: 07 January 2016 As I didn realise I was tied into this & no longer would have any use for it many thanks, l.park

Please feel free to visit us at http://service.mcafee.com for all of your Intel Security related support needs.

Sincerely,
Intel Security Consumer Support

Please feel free to visit us at http://service.mcafee.com for all of your Intel Security related support needs.

Sincerely,
Intel Security Consumer Support
I was told my refund £74.99 would be paid back into my bank acc with in 5 working days (phone call was made 20th Jan) .I no longer have any need for antivirus as no longer have laptop, also each time I try to to gave live chat your site doesn't work.Lorraine park

Please feel free to visit us at http://service.mcafee.com for all of your Intel Security related support needs.

Sincerely,
Intel Security Consumer Support

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mcafee support
, US
Dec 19, 2016 9:43 pm EST

Get complete support for your computers, laptops, printers, antivirus security etc by certified
tech-experts of mcafee support team immediately at toll free numbers(USA)[protected]/(UK)[protected]
active throughout 24/7/365 via remote assistance
mcafee antivirus support

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hate mcafee
, US
Apr 26, 2016 5:21 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I bought that crap from mcafee...the first letter or number was missing from the activation code...had to keep guessing...finally gueesed at it and now it says that my 8 month old computer with windows 10 is too old to run there crappy product...and they wont answer the phone...too busy partying on everyones stolen money...I will never ever ever buy anything from those thiefs again

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7:28 pm EST
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McAfee not returned the money

12/24/2015 illegallyremoved the money from my account 89.99 pounds for antivirus protection. I wrote and phoned for the money to be returned, but on the phone tells me that it can be done online, but actually it can not be done because it is not working. Please help me to return my money from McAfee. Unlawful transaction details: Name: Aivars Vainins Order #: PL1645332076 Date: 24 December 2015

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4:23 pm EST

McAfee unauthorized credit card charges

10/31/15 received an email from McAfee that they renewed my service in the amount of $53.99, and charged my credit card. I contacted them the same day, received a reply that my card would be refunded in 5 bus. days. That refund has still NOT been completed. I contacted them again today 11/16/15, received exact same email as 10/31/15 that my refund would be processed in 5 business days. Here is the email: Thank you for contacting Intel Security Consumer Support. We have recently opened a Service Request for support based on the information you provided us at our support website. Below you will find the details of this request for your reference. - Order #: - Service Request #: [protected] - Created Date: 11/16/2015 14:04:55 - Account E-mail: - Description: Please respond to my previous request #[protected] and: Dear Deborah, As you requested, a refund in the amount of 53.99(USD), for your purchase of McAfee AntiVirus Plus has been processed. The confirmation number for the refund is CS1618090126. Be aware, it may take 5 business days for the credit card or other electronic reimbursement to be completed. Please allow up to 3 weeks for refunds by check. Also, I uninstalled the McAfee app as soon as I received the computer back in June, I never installed the program to begin with, and I NEVER gave them my credit card info.

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11:26 am EDT
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McAfee charging people with them knowing for service they dont have

I purchased a computer in 2011 and it came with McAfee but you needed call and have it installed FOR SOME REASON IT WAS NERVER INSTALLED. My kids set it up for me. We'll when I got the credit card bill and there was a charge on it from them I called and the person said that they had been charging my account every year for the last 5 years and that I should have gotten a email. 1 I'm older and don't do much with the computers. Or email 2 I don't know much about email or a SPAM FILES. 3 The credit card is used for a student and I just pay the bill Anyway I know this is my fault for not looking over the credit card bill closer but they were totally unrealistic they wouldn't give back any of the money or even give a credit on my account .The person on the other end first said that she couldn't do anything about it and I was out of luck then after arguing with her I asked for a supervisor and then at person said they could give me a refund for this years charges and extent my account for 6month free . I asked (so I would get the year and six month at no charge and that's all your willing to do? She said YES ) Then after I got done giving her my two cents worth witch was really almost $400.00 out of my account .I said that I would take that if that's all I could get. THEN SURPRISE she said she didn't say that all she was going to do was give me six month free. WHAT EVER YOU DO NOT USE THIS COMPANY. THEY TAKE ADVANTAGE OF OLDER PEOPLE . I REALLY GOT RIPPED PAYING FOR A SERVICE I DIDNT GET.

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Sony Rosy
, US
Dec 09, 2016 1:53 am EST

Are you unable to install McAfee Antivirus; Is McAfee Antivirus Installation is ruining your mental peace?
Don't worry, simply Contact our McAfee Support Contact Number to get rid of these McAfee problem's.
mcafee tech support

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10:59 am EDT

McAfee antivirus software - will never use it again

I bought a Multi Access McAfee program from Tiger Direct along with my laptop...When I attempted to access the McAfee website I ended up in India and was held hostage for 3 hours...they demanded 150.00 and told me I wouldn't NEED McAfee as my problem was adware...I refused, and they disconnected, but kept my PC hostage...The accents were very heavy and difficult to understand...it was obvious I was NOT talking to a US person...NEVER again!

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Bob Grove
, US
Oct 04, 2021 8:03 pm EDT

Yes I wish they spoke with a U S accent

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3:26 am EDT
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McAfee fraudulent it support

Have been using McAfee for about 5 years. Installed a new workstation computer. New computer also came with a free trial of McAfee LiveSafe. When this expired, my new computer was not protected. I still have 11 months to go on my fully paid for licence. Phone McAfee support to transfer my licence from the old computer binned, to the new computer. Spent over one hour on the phone with McAfee technical support (I assume in India) where they attempted to con me through a series of fraudulent diagnostic tools and logging in and showing me around my computer, attempting to convince me of all these massive serious problems I have on the computer (which was less than a month old !). Anything they could find in my Action Centre would be picked on. Software conflicts of no relevance. Even attempted to tell me my Windows Updates were Stopped and not working (this despite the fact I sat in front of them updating before calling them, and seeing them work again the next day!). The fraudster attempted to do the following. He could fix my serious problem of software conflict etc. now for US $120. Or I could take out a multiyear support contract for about US $400 (and if I did that now, he could waive the $120 fee for tonight). He spent an hour on the phone attempting to convince me before I got tired, and left without getting my licence transferred. He also bagged my local IT support stating they have not set up my computer correctly. I then phoned my local IT support next day, who IN 10 MINTUES FLAT fixed my problem and reassigned the licences for me. He also never charged me for the service given what I went through with McAfee. I have now turned off the auto subscription, and will move to another provider as soon as that is over. My other computers (family and work) are already transitioning to something else as required (and the new product is HALF the price of McAfee as well). Not only that, I had to in any event take McAfee of any laptops as it slows the whole machine down. It really only works on workstations.

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Nikith Reddy
, US
Jan 06, 2017 1:31 am EST

Mcafee customer service, Mcafee phone number, Mcafee customer support,
contact Mcafee customer care, Mcafee antivirus support, Mcafee helpline number,
Mcafee support us
Mcafee customer service

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8:46 am EDT
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McAfee terrible product

I purchase 3 years subscription to mcafee live safe when I purchased my laptop last year, the past two months my computer has been running progressively slower and slower and frequently stalling. I also had my bank account hacked by spyware installed on my computer, My mcafee picked up nothing, when I rang them they couldn't care less, they refered me to a third pary company who said I would have to pay £189 to have my computer checked, I asked to be transfered to customer services as I wanted to cancel my cover they could not have cared less, so I uninstalled it and installed AVG, what a difference it is like having a new computer it is working super fast no stalling, I would highly advise anyone thinking of buying mcafee not to do so. The customer serivce team speak poor english, which i cannot blame them for obviously mcafee prefer to out source to india as it is alot cheaper but it makes communication extremelly difficult and feels like there is no accountabiltiy directly to the company, they were more than happy to cancel my subscription with out any offer of a solution.

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Bob Grove
, US
Oct 04, 2021 8:01 pm EDT

Keeps freezing up on web tracker removal plus freeze up under Identity mode

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Diana Watson
Greeneville, US
Apr 23, 2014 9:02 pm EDT
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Dell installed McAfee on my home computer and it was fine but when I didn't want it any more I tried uninstalling it and I have files that I can not get rid of.

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Mike Cochrane
, GB
Dec 07, 2011 10:31 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I purchased online McAfee Anti Virus on 5 November and when I got my credit card statement I realised they had charged me for the same product I had purchased on the 5th and the 6th of November. They now owe me a credit of £39.99 which I will try to sort out tomorrow.

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rweunique
, US
Jul 28, 2011 6:25 pm EDT

Absolutely worthless computer coverage; site won't open; their virtual advisor doesn't work; can't even get their own help icon to function; now understand why Consumer Reports said they were the worst coverage available; don't waste your money of this ripoff!

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pistoff24
, US
Jun 08, 2010 3:25 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

My computer is suppose to be protected by McAffee and it has to be fixed every day and when i contact customer support they tell me i have to pay for support. what a crock of sht. they don't back up their product. worst scam company around.

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stevekapha
Mountain View, US
Jul 08, 2009 11:14 pm EDT

Unauthorized renewal by McAfee.
Also, their software is dangerous to computers; it also killed mine.

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Donald Murphy
,
Mar 10, 2008 3:40 pm EDT

I have paid using my BNZ Visa card, McAfee for an Upgrade to the Firewall protection software and this had not been achieved because I am still being asked by McAfee to pay for an upgrade!

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Robert A. Woods
Midway, US
Feb 10, 2012 1:10 am EST

On 2-3-2012, I purched protection in the amout of $139.05 for a three year contract. AS of this date there has been no McAfee on my computor [protected]. What is going on? You have me locked up from getting the internet. I can not get my email without the internet. Wake up you sleepy head and get off your ###|||.

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4:19 pm EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

McAfee - unauthorized credit card charge

Same as a lot of other people here, a charge of $104 showed up on my credit card without being authorized. Two possibilities, I had downloaded a trial version last year in the spring, but cancelled it because I didn't like it, the other instance was an update for Adobe that carried a trial version of McAfee, I declined the add-on but it installed anyway. I removed the software and 2 days later...credit charge.

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2:11 pm EST

McAfee Messed up my computer

I brought some virus protection from mcafee and wasnt sure it was downloaded right on my computer. I called mcafee for help. The guy named dave said he would help me download it. He said he wasnt able to cause i had an hacker and would cost me 245.00 to get rid of it. He said if i wouldnt my screen would soon go blank. I told him i couldnt afford it so he told me to just throw my computer away. I hung up on him and guess what, my computer went blank. Didnt have any problems before. This company will rip you off. They are nothing but scam artists.

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11:20 am EST

McAfee subscription/product capability

I have had nothing but problems since I became a client of McAfee Anti -Virus Computer Software. I have had my subscription premature cancelled, I have had virus and Trojan attacks on my computer while having McAfee software protection or I thought I was protrected by the software that I purchased. And most recently when I inquired about a assertion that the McAfee Software was basically nonexistent on my computer and/or not what it was advertised as being able to protect my computer(s) against virus or Trojan damaging properties, I was, within 24 hours, cancelled. When contacted they would not even reimburse me for the 8 months of service that I had left on my 2 year subscription. I strongly recommend that anyone contemplating McAfee Software for protection of their home computers take heed and be warned that your money will be ill spent on this worthless product and worthless organization that represents it.

Benjamin C. Patterson
South Carolina

From: [protected]@mcafee.com
To: [protected]@live.com
Date: Fri, 16 Jan 2015 13:09:53 -0800
Subject: McAfee Account Update Confirmation

Dear Benjamin,

This email confirms that your Always On Protection has been cancelled for McAfee All Access - Individual.

Always On Protection ensures that your computer security protection is always up-to-date by automatically renewing your license annually. Without the Always On Protection feature, your PC will not be up-to-date as soon as your subscription expires.
If you want to reactivate the Always On Protection feature so there's no lapse in your McAfee security, simply:
1. Log-in to "My Account" and you will see your product(s) and the expiration date(s).
==> https://home.mcafee.com/Secure/Protected/Login.aspx
2. Click on "My Profile" and ensure your billing information is current and complete.
3. On the left hand side, click on "Auto-Renewal-Setup, " then "My Auto-Renewal Settings, " enable the Always On Protection, and click "Done."
Please do not reply to this email. Thank you.
Sincerely,
The McAfee Team

Date: Thu, 15 Jan 2015 17:34:19 -0500 (EST)
From:
Subject: Re: Your McAfee Account (SECOND REQUEST)
To: [protected]@mcafee.com
Cc: [protected]@pbtcomm.net, [protected]@live.com

I demand an answer or a refund of my two year subscription for my computer and other 3 devices. The subscription should be in the name of [protected]@live.com or [protected]@pbtcomm.net. I will give you 7 working days to reply to this request. 13 days is ample time to give me an answer.

Date: Fri, 2 Jan 2015 13:52:08 -0500 (EST)
From:
Subject: Re: Your McAfee Account
To: [protected]@mcafee.com

I have just been informed that my McAfee Computer Protection Software was not working on my laptop computer allowing viruses to infect and damage my laptop. Why has my McAfee Computer Protection Software stopped working on my laptop? I want an answer as soon as possible having purchased a 2 year subscription this computer protection software.

--- Original message ----
Date: 30 Jul 2013 08:54:24 -0700
From: [protected]@mcafee.com
Subject: Your McAfee Account
To: [protected]@pbtcomm.net

Dear Subscriber,

Thank you for registering with McAfee.

-------------------------------------------
McAfee® Mobile Security

From: [protected]@mcafeemobilesecurity.com
To: [protected]@live.com
Date: Fri, 23 Aug 2013 08:25:17 -0700
Subject: Welcome to McAfee All Access - Mobile Security

From: [protected]@mcafeemobilesecurity.com
To: [protected]@live.com
Date: Fri, 23 Aug 2013 07:42:17 -0700
Subject: Welcome to McAfee All Access - Mobile Security

From: [protected]@mcafeemobilesecurity.com
To: [protected]@live.com
Date: Fri, 23 Aug 2013 07:04:18 -0700
Subject: Welcome to McAfee All Access - Mobile Security

From: [protected]@mcafee.com
To: [protected]@live.com
Date: Fri, 23 Aug 2013 05:49:49 -0700
Subject: McAfee Purchase Receipt

Dear Benjamin Patterson,

Thank you for your McAfee purchase.

Information on your purchase can be found by accessing My Account Info at: http://home.mcafee.com/Root/MyAccount.aspx?culture=EN-US&affid=0

Details of your purchase appear below.Please save this email as a confirmation of your purchase.
--------------------------------------------------
CONFIRMATION RECEIPT
--------------------------------------------------
Name: Benjamin Patterson
Order #: CS1320288129
Date: Friday, August 23, 2013
--------------------------------------------------
McAfee® All Access - 1-year subscription : $99.99
McAfee All Access - Virus Removal Phone Support - : $0.00
From: [protected]@live.com
To: [protected]@is.instantservice.com; [protected]@pbtcomm.net
Subject: Service Question on Current Software
Date: Sun, 11 Aug 2013 13:28:25 -0400
I am writing you today because I am somewhat perplexed by the interaction with a McAfee Representative on my request to have a Samsung Tablet added to my current protection plan (offering 3 device protection). I currently have McAfee Total Protection 3-User3 Licenses: 2 in use, 1 unused. Your representative has told me that my software is incompatable with the new device I want to add and offered me a fix (new software) for 49.99 for 1 year and 89.99 for two years, however, he indicated that my current subscription unused portion/rebate could not be applied to the new product because it was made by a third party (Winferno). I told him I bought the software from McAfee advertised in a McAfee Product Box with a McAfee Logo without mention of a third party. I would like to renew my account and add this device. The representative indicated that the only product available was (McAfee All Access). Please let me know what I can do for continued service/computer protection of all my devices (to include the Samsung Tablet), how much it will cost of a 2 year subscription and whether or not I can apply the 36 day unused portion of my existing subscription to the purchase/renewal price). I have enclosed the online conversation along with the exsing subscription information for your reveiw to answer my purchase inquiry as an enclosure.

I have been having a lot of miscommunication and problems with McAfee and I do not understand why with the cancellation incident earlier this year and now the representatives double talk and misinformation prompting me to question McAfee's dedication to customer satisfaction and product integrity.

Thanking you in advance for your assistance in this matter.

Benjamin C. Patterson

Discount: $50.00
Total Price: $49.99
Date: Tue, 26 Mar 2013 08:28:33 -0700
From: [protected]@is.instantservice.com
To: [protected]@live.com
Subject: RE: McAfee Customer Service SR-[protected] (#6356-[protected]-3693)

Dear Benjamin Patterson,

Thank you for contacting McAfee Customer Service.

I am Ganesh, the supervisor handling your request.
I have reviewed your contact history and I understand that you would like to confirm that two of your computers are protected with McAfee and you want to know why you keep getting "Not Protected" pop-up messages from McAfee.
I regret the inconvenience this issue has caused you. I can assure you this is not the type of experience we expect or accept here at McAfee. I am happy to do whatever I can do with my limitations to leave you with a good impression.
Your account has been verified with the e-mail address [protected]@live.com. Your current subscription 3-User McAfee Total Protection is valid until September 16, 2013.
From your McAfee account, I see that you are using two computers (BENJAMINPATTERS and BEN-PC) with 3-User McAfee Total Protection subscription. I assure that both of these computers will be protected by McAfee until your subscription expires.
Regarding Not Protected Messages:
Benjamin, I would like to inform you that we are in McAfee Customer support team and the issue you have described seems to be technical in nature. I regret to inform you that I cannot personally assist you because we are not trained to handle technical issues and do not have the tools to correct such errors.
Please note that we need to check the McAfee's and your computer settings so that we can provide appropriate resolution, in order to fix this problem. However, as we are in e-mail support it is practically not possible to provided default instructions in e-mail. Because, if any of the instructions is wrongly followed it might cause serious problems in customer?s computer.
Hence, McAfee offers free live Technical support, so that customers can get live assistance from our trained technicians. If you had any issue while following the instructions, they can also take remote access in your computer with your permission to fix the problem.
So, I would recommend you to contact our technical Support team and provide the service request number for this e-mail (484570-[protected]), so that your call or chat session would be transfer to McAfee higher level technician to get better assistance with this issue.
You can get in touch with our Technical Support Team using the following options for free of cost:
Option 1: You can Chat with one of our live technicians 24/7 by using the following link.
http://service.mcafee.com/Callback.aspx?eventid=directlink&sg=TS&st=CHAT&pt=FREE&lc=1033&supp_prod_id=10063
Option 2: You can also talk to one of our Technicians by calling us on [protected] and selecting option 1. Our Technical Support Team works between 8 AM and 8 PM CST throughout the week.
Your Service Request number for this incident is [protected]. You can quote this number in your further contacts.
Please include your previous correspondence when you reply to this email.
For all of your Customer Service and Technical Support needs, please visit http://service.mcafee.com
Thank you for contacting McAfee Customer support!
Sincerely,
Ganesh
McAfee Customer Service -Tier 2
Date: Sun, 24 Mar 2013 15:23:03 -0700
From: [protected]@is.instantservice.com
To: [protected]@live.com
CC: [protected]@pbtcomm.net
Subject: RE: McAfee Customer Service SR-[protected] (#6356-[protected]-0858)

Dear Benjamin Patterson,

Thank you for taking your time to reply to McAfee Customer Service.

I understand that you have been given assurance by one of our associate however now you have issues with McAfee, hence you are not happy and like to contact the higher authority to resolve the issue.
I feel that this issue would be best addressed by my supervisor and therefore I am escalating this to my Tier 2 customer service team.
Our escalation team will be in touch with you within next 48 hours via e-mail.
I would like to apologize for the inconvenience this might have caused you. However, this is been done to ensure that you get an appropriate resolution for the issue.
Your Service Request number for this incident is [protected]. You can quote this number in your further contacts.
Please include your previous correspondence when you reply to this e-mail.
For all of your Customer Service and Technical Support needs, please visit http://service.mcafee.com
Sincerely,
Pratyusha Sri.P
McAfee Customer Service ? Tier 1
From: [protected]@live.com
To: [protected]@is.instantservice.com
CC: [protected]@pbtcomm.net
Subject: FW: McAfee Notification
Date: Sun, 24 Mar 2013 13:07:58 -0400
I was assured on 21 March 2013 that my computers (Toshiba Laptop and Dell Desktop) were in fact protected with a product I purchased in February 2013. I was further assured that no more messages would be forthcoming about any problems with McAfee products or coverage of my computers by a McAfee Online Representative after numerous questions and responses. This assurance has turned out to be nothing less the "###" to get me off the telephone. See the snap shot of the notice I received just today (3/24/2013). Someone at McAfee is lying to me and I do not appreciate it. Please answer my questions below before I cancel my current subscription and demand a full refund for inferior services.

(1) Are both of my computers covered by my current anti virus software purchased? Yes or No
(2) Why am I getting these online popup messages indicating that my computers are not protected? Why

After trying to straighten this mess out since February 2012 (see the numerous messages and complaints you have on file or I will be glad to send them to you) only to have been provided the most inept support by your customer service and technical departments, I can only assume that there is no remedy to my situation.

Furthermore, please provide me the address and name of the highest responsible party at McAfee so that I can provide him/her correspondence that shows my history of ineffectual service to my problem. I would like a reply within 3 working days, if you don't mind.

Your Dell PC protection expired 02/10/2013.
Actions
McAfee ([protected]@mcafee.com)
3/12/13
To: [protected]@live.com
Your PC Protection has Expired
Actions
McAfee ([protected]@mcafee.com)
2/25/13
To: [protected]@live.com
McAfee Protection - Order Number 1779280 ‏
Actions
Ben Patterson
9/20/12
To: [protected]@mcafeeprotection.com, [protected]@pbtcomm.net
I want to know how the hell I got a csrss.exe (trojan) on my computer when I have had an active McAfee account and then a technician working for y'all from India (based on his name) wants to charge me
From: Ben Patterson ([protected]@live.com)
Sent: Thu 9/20/12 1:55 PM
To: [protected]@mcafeeprotection.com; [protected]@pbtcomm.net
I want to know how the hell I got a csrss.exe (trojan) on my computer when I have had an active McAfee account and then a technician working for y'all from India (based on his name) wants to charge me an additional $400.00 to delete the trojan from both my computers?
YOUR ORDER AND BILLING INFORMATION

The charge for your order will appear on your credit card
statement as WWW.MCAFEEPROTECTION.COM

Order Number: 1779280
Order Date: Sunday, September 16, 2012

Billing Address:
BENJAMIN C PATTERSON
1732 PAUL HITE ROAD
LEESVILLE, SC [protected]
United States
[protected]
[protected]@live.com

Shipping Address (applies to orders with CDs):
BENJAMIN C PATTERSON
1732 PAUL HITE ROAD
LEESVILLE, SC [protected]
US

Tax: $0.00

Total Order Amount: $59.98

Payment Type: Credit Card

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McAfee security breach

THIS IS A COMPLAINT OF MCAFEE ANTI VIRUS PROTECTION. ON MY SAMSUNG ANDROID. Last night whilst watching Filmon, and not for the first time, a message came on the screen. It proved someone had accessed, (with no warning from McAfee), via the personal message, that my emails have been accessed.
I was watching BBC's The Apprentice. I want you to look into identifying who, and where this breach came from, as I believe I know the t..t who did this.
HELP URGENTLY!

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McAfee No McAfee support

Purchased 2 McAfee total protection two months ago. Not being computer savvy, I was told it covered all areas of internet and related security. After paying nearly $160.00 I had yet another virus "V9" attacking and taking over my browser. I phoned McAfee support and was referred to a 3rd party company, who charged me yet another $250.00 to ad malware/adware for a one year supscription for only one computer (I have 4). Two days later the same virus showed up again, at times blacking out my computer. I phoned today again - another 3rd party connection willing to help me for $299.00. I told him that I had spend nearly $800.00 within one year and I might as well get rid of the computers (two are new) and purchase a MAC . Before I knew it the guy I talked to hung up. The interesting part is that McAfee messages me every other day that my system was secure. No problems were detected. What in the heck did I buy, where is the company support. I am very busy and can't sit day after day on my computer to wait for a technician for hrs to work my system. Only to tell me that McAfee doesn't cover malware or adware and I have to purchase yet another program for $250.00 I suspect this is a scam, and shame on McAfee, I'm sure I'm not the first or only having a similar complaint.

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McAfee illegal mcafee activity

MY CURRENT MCAFEE SUBSCRIPTION TOTAL PROTECTION EXPIRE 11/29/2014. I ALSO HAVE A FREE INTERNET ANTIVIRUS THAT CAME WITH MY AT& T INTERNET PLAN FOR ONLINE AT&T.NET SERVICES. MY MCAFEE SUBSCRIPTION PURCHASE WITH MY DELL.COM CREDIT CARD WAS REMOVED AND REPLACED UNDER ANOTHER SERIAL NUMBER. I HAVE BEEN HAVING NUMEROUS PROBLEMS WITH SITE ADVISOR INTERRUPTING ME HOLDING AND MOVING THE ARROW CONSTANTLY WHILE I AM ONLINE. SITE ADVISOR COMPROMISE MY PASSWORD, ENGAGE IN STALKING, MONITORING, BODILY HARM, CHANGE PERSONAL AND UPDATE INFO AND SCHEDULE. SUSPICIOUS MCAFEE LOCATION NEARBY IN COMMUNITY NEAR 90TH ASHLAND IN CHICAGO, ILLINOIS BUILDING AND CONNECTING COMPUTERS TO ILLEGAL MCAFEE NETWORKS. UNKNOWN SUSPECT IS BREACHING INFORMATION TO NEIGHBORS ABOUT BANK ACTIVITIES AND ALARM AT ABOVE ADDRESS. PLEASE CONTACT ME AT [protected]. I WOULD LIKE TO SPEAK TO SOMEONE ABOUT INVESTIGATING ABOVE ALLEGATIONS.t

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Keith Tx
Burlington, US
Jan 02, 2012 4:15 am EST

McAfee will turn off anti-virus protection by remote control with zero notice and ask for more money even though a subscription is fully paid up for many months or a year in advance. This recalls lengthy chat sessions with tech support and customer service to resolve.

J
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john welch
new london, US
Feb 22, 2011 10:21 pm EST
Verified customer This comment was posted by a verified customer. Learn more

i bought a total protection anti virus from wallmart 53.00$ and it didnt work wallmart would not refund my money

McAfee In-depth Review

Overview: McAfee is a well-established company in the cybersecurity industry, providing a range of products and services to protect against cyber threats. With a strong background and history, McAfee has become a trusted name in the industry.

Products and Services: McAfee offers a comprehensive list of products and services to cater to various cybersecurity needs. Their lineup includes antivirus software, internet security, identity theft protection, and more. Each product/service comes with its own set of features, ensuring comprehensive protection for users. Pricing options and packages are available to suit different budgets and requirements.

Performance and Reliability: McAfee's performance and reliability in protecting against cyber threats are commendable. Through rigorous testing and analysis, their security solutions have proven to be effective in safeguarding against various types of attacks. Customer reviews and feedback further validate the reliability of McAfee's products.

User-Friendliness: McAfee's software and platforms are designed with user-friendliness in mind. The user interface is intuitive and easy to navigate, making it simple for users to access and utilize the features. Integration with other devices and operating systems is seamless, enhancing the overall user experience.

Customer Support: McAfee provides excellent customer support through various channels, including phone, email, and chat. Their support team is highly responsive and knowledgeable, offering quality assistance to users. Users have expressed satisfaction with the level of customer support provided by McAfee.

Pricing and Value for Money: McAfee's pricing is competitive in the industry, offering good value for money. When compared to competitors, McAfee's products and services justify the cost with their effectiveness and comprehensive protection. Additional benefits and features further enhance the value provided.

Security Features: McAfee offers a wide range of security features to ensure robust protection against cyber threats. Their security solutions are effective and comprehensive, covering various aspects of cybersecurity. Unique features set McAfee apart from competitors, providing an added advantage.

Compatibility and Integration: McAfee's software is compatible with various operating systems and devices, ensuring flexibility for users. Integration with other security software or tools is seamless, allowing users to enhance their cybersecurity measures. The installation and setup process is straightforward, adding to the convenience.

Reputation and Trustworthiness: McAfee has a strong reputation in the industry, being recognized as a trustworthy and credible company. Their products have gained the trust of users worldwide. While past controversies exist, McAfee has taken steps to address them and maintain their reputation.

Overall User Experience: Overall, McAfee provides a positive user experience with their products and services. The pros include comprehensive protection, user-friendly interface, and excellent customer support. However, some users may find the pricing slightly higher compared to competitors. In conclusion, McAfee is recommended for those seeking reliable and effective cybersecurity solutions.

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McAfee contacts

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