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McAfee Anti - Viral Software / Virus Removal Service / complete rip-off

IA, United States Review updated:

My computer became infected with a virus and I purchased the McAfee virus removal service for $90. McAfee techs told me the computer was clean and recommended I purchase the anti-viral software for another $120 which I did. Within days, it was clear the virus remained. I contacted McAfee and the techs tried again and again promised the computer was clean. I did not use my computer over the holidays but when I turned it back on today, it was clear the virus was still present. When I contacted McAfee, they said it was more than 30 days since the original purchase of services and I would have to pay them another $90 so they could come in and do again what they did the first time, which was nothing. And bonus, McAfee said that the software I had purchased wouldn't work because of the virus. So not only did they refuse to actually do the work I paid them to do, they also refused to return my money for the directive work and software. McAfee was totally unapologetic about the fact that the products and services I purchased did not perform as promised and would do NOTHING to correct the problem. DO NOT BUY MCAFEE'S PRODUCTS... THEY DO NOT WORK AND MCAFEE WON'T DO ANYTHING TO CORRECT THE PROBLEMS. It is exactly like a virus that wants your credit card information while providing nothing in exchange for it... the only difference is that McAfee will at least answer the phone to admit they are taking your money and they have a fancier website. BUYER BEWARE!!!

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Comments

  • Ve
      Mar 02, 2011

    Same thing happened to me.

    0 Votes
  • Ve
      Mar 02, 2011

    I agree, McAfee service is terrible I had exactly the same issue with a nasty little virus that they claim they removed then sold me a new antivirus software. Not only did the same virus return the service tech says he never claimed they could eradicate the virus and could not find a history of previous service call even thou I provided him with a reference number. I was told I had to pay another $120 to remove the virus At the same time I was told the virus remains hidden and can reappear but if more then 30 days I would need to pay again. bottom line Don't use Mcafee. Better yet BUY A MAC and don't worry about viruses

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