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Maytag / French Door Refrigerator

Posted:    

problems with the ice maker!

Complaint Rating:  82 % with 390 votes
82% 390
4.1
I bought my maytag ice2o French door refrigerator from home depot 8 mos ago. Loved it when I got it, but soon after had problems with the ice maker. They replaced the ice maker. Now the ice maker is still having problems. Its not strong enough to break up all the ice. The ice cubes freeze in big blocks causing the system to clog. Last night the thing took on a mind of its own. All the lights are flashing on the control panel, the ice and water maker don't work at all. The flap is constantly opening and closing all on its own, constantly making a clicking noise all night long. Finally we had to unplug it so we could get 4 hours sleep. Plug it in this morning and its still doing it. My biggest concern is what happens after the warranty runs out. I already know this thing has mechanical problems. Did I get a lemon or is it junk?? Either way I'm stuck with a $2,800 refrigerator that seems like it has bad engineering.
Maytag Customer Care's Response, Mar 31, 2017
Dear Valerie: We are sorry to hear of the issue that you are experiencing with your Refrigerator.
We would be happy to look into this matter. If you could email us at Maytag_Reviews@Maytag.com with your name, phone number, and address along with the model and serial number of the Refrigerator.
Complaint comments Comments (415) Complaint country United States Complaint category Appliances

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N  2nd of Jun, 2014 by    0 Votes
Had the exact same problem a while ago, and Maytag/Whirlpool said at the time that the needed part (the back control board) was back order. However, I found and used the online instructions for replacing the damaged capacitors on the board that seemed to solve the issue for many users, including some on this board. I put the board back in with the new capacitors and bingo: It worked!

... for about 10 hours. At 6 am the next day, the exact same problem reappeared. I unplugged it (my version of this problem is the complete one where the fridge no longer cools) and checked the control board. Most of it was really hot! I waited for it to cool down and plugged the fridge back, but no change. I was sure the problem was fixed but now I'm back to square one!

Anyone knows what could be done? I'm really not enthusiastic about ordering a new 300$ control board which MIGHT work, especially since the capacitor replacement fix didn't work, which might indicate another problem with the fridge. The Maytag/Whirlpool customer service isn't exactly helpful, although I will call them back and try to see what can be done.

Anyone tried to change de capacitors with no success and found another solution?
A  15th of Jun, 2014 by    0 Votes
I have the same exact problem. Lights blinking. Dispenser flapping. Now not cooling at all. I did receive a call back from Maytag. They are offering a prorated amount toward a replacement refrig. Of course through their manufacturer! And basically they are offering for me to "purchase" a new refrig at their cost. They are not out a dime but I HAVE TO BUY A NEW REFRIG!!! That is not acceptable. They said they will "prorate" my refrig and discount a refrig from them at the Manufacturer Suggested Retail Price. AND we haven't even talked about the cost of installation or how long it will take to get the refrig. It is time for Maytag (whirlpool) to accept responsibility for a defective product and recall this refrig with a replacement. A $2200 refrigerator should last more than a few years!!!
A  22nd of Jun, 2014 by    0 Votes
I have the same problem with my ICE20 refrigerator and the same non-customer service from Maytag. Now we know why the Maytag repairman is so lonely, he doesn't have the parts to fix the refrigerator. They want you to buy a new one at a discounted price. $400 off a $2200 refrigerator, what a joke. Bckt is right, "It is time for Maytag (whirlpool) to accept responsibility for a defective product and recall this refrig with a replacement." or start making the replacement part.
In the meantime you can try this - http://www.liny.net/MaytagIce2O.htm
I was able to replace the capacitors in about 45 minutes even though I'm a clutch when it come to electronics. The two capacitors were $8.00 and I ordered them from amazon.com,
N  23rd of Jun, 2014 by    0 Votes
If the control panel light on your ICE2o refrigerator starts
flashing you will learn about the Non-Customer Service of Maytag.


The problem is the High Voltage Control Board. Maytag has
been aware of this defective part since 2007. At onetime Maytag was fixing
these at no cost to the customer via a recall. Then conveniently in 2011 the
Japanese tsunami wiped out the only plant in the universe that manufactures the
part.


Now out of the goodness of Maytag’s corporate heart they
offer the customer $300 off of a $2300 replacement. (Oh, I am so grateful)


It is time for Maytag (whirlpool) to accept responsibility
for a defective product and recall this refrigerator with a replacement.


In the meantime if you have this problem my advice is to go
out a buy a non-Maytag/Whirlpool product since Maytag/Whirlpool cannot be
trusted to stand behind their products.


Please share this post with family and friends to prevent
others from experiencing Non-Customer Service.
A  1st of Jul, 2014 by    0 Votes
Had all of the problems people described in this thread. The second time the High Voltage Control Board was replaced seemed to fix that issue. The Icemaker? LOL...bad joke. The tipping point for me to buy this product back in 06 was that that icemaker was billed as the "greatest icemaker of all time." Now...according to 2 different repair firms...you can't even get the replacement icemaker. I had it replaced twice early in fridge's history. I've been using flexible, manually filled "blue plastic trays" for MANY years. I have had other issues with this fridge (freezes beverages in the beverage drawer...even when you have set it at warmest levels...same thing with vegetables despite following manufacture instructions)...planned for many more years of use than 8 for a product of this cost. Maytag/Whirlpool have done NOTHING despite being aware of this issue for years. I agree with LEBlinky. I know nothing of the $300 off they will give us toward another product...this was a lemon product...Maytag knows it. THAT offer is a JOKE! It's funny...a company absolutely KILLS and spend TONS of DOUGH to get an iconic trademark/sloganmark/commercial...Maytag had it..."the lonely Maytag repairman" because their product is SO GOOD. We ALL remember those advertisements. It is advertising at it's best...it is EXACTLY what you want as a company. Yet...Maytag dropped that icon...and...those of us that bought VERY expensive Ice2NO fridge...now know why the lonely Maytag Repairman went the way of the Marlboro Man.
N  16th of Jul, 2014 by    0 Votes
I am having the same issue with control panel. Blinking lights, ice chute flapping, no cooling.
N  18th of Jul, 2014 by    0 Votes
I too have had the problems with the same model since purchasing in August 2006 at Lowe's. The ice maker has been replaced once and repaired once. The main board replaced also once after becoming possessed. Now the 5 year extended warranty has expired and the ice maker has stopped again. In past couple of years I could take a hair blower and heat up the ice maker and ice to un-jam it and it would start back working. It has even dumped ice and water out on the floor at night. Now I give up and will resort to making ice in ice trays and dumping it into the small reserve container.No more Maytag appliances for me and I went all Maytag stainless steel in my kitchen when the hose was built in 2006.
A  22nd of Jul, 2014 by    0 Votes
Very similar problems with Maytag Fridge MFI2569VEM2. Manufactured 2010. The front control panel was ticking like a time bomb when we came home. No flashing lights just ticking. After unplugging for awhile the problem changed to the ice door making a flapping on/off noise. The light in the fridge is on but control panel non functional and that means the fridge does not work. Been eating out of a cooler for 5 days so far.

The maytag service people are no longer acknowledging this as a common problem. The suggest the repair plus 1 service plan at $360 for
one year. Yeah I did that LAST year when the fridge kept leaking all over the floor due to ice buildup in the bottom freezer. That got fixed, the repair man knew a procedure to fix the drainage flaw the system has.

Now I have the new problem. Already bought the front board before i got here, so I'm out $150 and that does not fix this problem. Maytag - I live in Michigan and have your stove and dishwasher besides this fridge. I'm calling service tomorrow and want some help on this. 4 year old fridge is a huge piece of c***.
N  26th of Jul, 2014 by    0 Votes
I took possession of a house that had this refrigerator (MFI2868AEB) and the day I walked into my new home the lights were blinking, the clicking noise was present, and no controls were working... I called the first number 800-688-9900 and was told by the representative that there was no issue noted with the serial number and model number and that they couldn't help. The representative talked to her supervisor about the part number as they couldn't find it and I was going to have to wait until Monday to talk to the parts department. I asked to speak with the supervisor (the representative was very nice and supportive) as I knew that they could find and do more that the front line rep could. She came back on the phone and said that after the dug deeper they found that this model did have a "known issue" and they would be happy to setup a complimentary repair as soon as possible. So for those who are continuing to have issues... Talk higher up the food chain and insist that this is a KNOWN ISSUE. Try calling the number above and others have talked about using: 800-253-1301. They will still fix this issue!
N  27th of Jul, 2014 by    0 Votes
This is the second time that the same part has failed for me. The first failure resulted in a visit from the local fire department as my daughter was home alone and smelled burning plastic coming from the unit. This same circuit board overheated and caused some of the wiring to melt however I cannot say if the ice door was flapping as it is now. I had purchased an extended warranty (now expired) and they paid for the repairs along with about $400 for spoiled food. I will be calling Maytag tomorrow morning. If they refuse to cover it I will first attempt the replacement of the two defective parts and if unsuccessful, I will simply order a replacement board from eBay for about $130. I understand nothing lasts forever but this is a know issue and there should be some responsibility by the manufacturer.
N  2nd of Aug, 2014 by    0 Votes
This is a follow up to my posting of 06-27-14. It took two phone calls to customer service 800-253-1301 but they finally agreed to cover all expenses related to replacing the defective circuit board. It took four days for the part to arrive and about twenty minutes to install. The service man commented that this is a very common repair. Unit works fine now although it took some time for the ice maker to decide to start working again. The defective board looked exactly like the ones posted on other sites with the failed parts. Thanks to all who posted before me as I was able to use this information in getting my appliance repaired.
A  4th of Aug, 2014 by    0 Votes
We bought our fridge from lowes in 06. First week had to have the ice maker fixed. a month down the road the doors looked like it had the chickenpox from yellow spots all over it (nothing like magnets or anything hung on my fridge). They had to replace the doors TWICE. Now 8 years later the aliens took over my ice maker circuit board. Lights blinking, no water, no ice, door flapping and MAYTAG refuses to do anything. I have spoken to 8 people THIS morning and still on phone and being transferred to another department from customer service to recall to quality back to customer service then put on hold and next thing i know I'm on with parts and back to customer service on and on. i asked for supervisor and got hung up on. They said mine is not in recall nd i argued that this is a KNOWN issue with the same exact fridges and just because mine is not under the recall does not mean its not having the issue. ALL the circuit boards are the same! Manager will not do anything!
A  11th of Sep, 2014 by    0 Votes
I have the same problem as marlenebl; 18 month old french door fridge, just stopped working suddenly. I was told the repair will cost more than the fridge itself and got the run around with the extended warranty department. Anyway, will never buy another Maytag/Whirlpool fridge again. Please pass on the word.
N  12th of Sep, 2014 by    0 Votes
Same issues with a Maytag MFI2568AES. About 4 years ago the ice maker quit working. I had a warranty on the house when we bought it so the frig was part of it. Their repairman couldn't find the parts anymore to fix it. The problem was so prevalent that you couldn't find the repair parts anymore. I searched also. Then about 18 months ago it started the ice maker door popping and front lights flashing. I unplugged the connector to stop the crazy noise and the fridge and freezer still worked. Then about 3 weeks ago the fridge quit cooling at the right temperature. I agree that Maytag should recall their defective products like all reputable company do. Apparently the Maytag repairman isn't busy because they don't fix their issues and that causes people to quit buying their products. I won't be investing in Maytag products either.
N  15th of Sep, 2014 by    0 Votes
I too have had immediate issues upon purchasing the Maytag French Door unit in January of 2013. My unit had to have a new compressor, lost all food within the regular warranty period. Took over a week (no refrigerator) to get part, no reimbursement for loss of food in refrigerator or freezer. Now a little over a year later the ice maker quits working, have to purchase a new ice maker for $300.00 had it installed, less than 30 days later it is not working again. Is Maytag ever going to make these units right? I will NEVER purchase another Maytag or Whirlpool product (apparently the same maker). My Model number is MFI2665XEM7. UNBELIEVABLE POOR Customer Service!!
N  17th of Sep, 2014 by    0 Votes
everyone with flapping and flashing lights it is the high voltage board in back of fridge had mine fixed free from maytag in 2013 it happened again but to late now the line for freon rotted and freon leaked out anyone have this problem or know if it's on recall? please hurry waiting for repairman and if I don't have to pay why should I!!!
N  22nd of Sep, 2014 by    0 Votes
My fridge started doing this same thing over the weekend. I was somewhat hopeful after reading that this was a common and known issue and also hearing that Maytag/whirlpool would still cover the parts. However that appears to no longer be the case I made zero headway with then regardless of the supporting evidence to the issue and even working my way up through a manager they refused to cover the parts. At one point I was told that I am not a certified technician so therefore I am not qualified to say for sure that the HV control board is even bad..have they read the massive amount of info on this????I will try to repair myself using the detailed instructions I found on the web and hope that works because spending $225.79 + tax+ shipping is money I just don't have right now.
N  23rd of Sep, 2014 by    0 Votes
Just called Whirlpool about this same problem . No luck with them I just don't understand how something thats happening with so many people and cant get any help
N  16th of Oct, 2014 by    0 Votes
Sorry guy's an gal's but I hate to break it to all of yous but my fan's now have gone out in mine :( This expensive pos is exactly that! There will never be another Maytag in my home! NEVER!!! ~ Sara
N  24th of Oct, 2014 by    0 Votes
I also have the Model #12568AES less than 4 years old, compressor and mother board crashed. piece of junk.

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