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Lightinthebox.com / poor customer service

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Ordered a phone and dig camera from this iste operating out of China. I paid fro express shipping which should've been 7-9 days but low and behold the CHinese New year happened and my order took a whole month to be delivered. When I ask for compensation on lengthy delay-all they offered was 7.99 the difference between express and normal shipping.

My order arrived without all the bonus accessories which should have accompanied the camera. I emailed customer service, Took them a while to understand that items were missing and they promised quick delivery. After 2 weeks I emailed again to find out why shipping was taking so long. Customer service emailed me back with what appeared a tracking link. I couldnt open any infromation from the link and emailed back to say that.

This time the reply from customer service said airmail does not provide tracking and should take between 10-30 days. I am still steaming with rage!

DO NOT DO ANY BUSINESS WITH THEM. Their service is really slow and customer service really lacking!


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N  24th of Oct, 2009 by 
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Thats seriously sucks, did you get the product though?

I have the same problem now. The link that doesnt work and DHL and other webpages not confirming the tracking code...

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Light In The Box Logo Light In The Box
Customer Care Service
Diantong Shidai Guangchang, Building #2 Suite D
7 Jiuxianqiao Beilu, Chaoyang District

+86 10 5908 0008
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