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Light In The Box Complaints 878

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7:43 am EDT
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Light In The Box warranty

This company has no customer service... Do not use
Bought faucet over $240.00 broke within 3 months of fitting. Light in the box will not replace or refund. I assume they expect you to re order a new one... Fat chance
This company stinks
Do not use
Do not use
Do not use
Do not use
Customer serviceis a joke

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sweetpie
London, GB
Nov 28, 2012 11:40 am EST

I also placed an order but what I don't understand how many how calculation of those duties worked out...it seems everyone is getting just random charges!

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angrycostumer1
NL
Apr 28, 2012 5:38 pm EDT

Try the live chat on the site they help instance

i know this because i have a little same problem here whit that warranty

bought myself a pc tablet from this company and 2 month enjoy of the device
and the next thing accident broke my screen
trying to ask for refund but noo everything i have saved for is gone
they have only 30 day off warranty no matter what you bought from this company
where is the factory warranty it looks like its not there

even i have ask for the replacement parts they send you the wrong parts after paying again

this company rip me off good for over 300 euro

Fony people that dont care about your money how hard you work for it years of money saving down the drain

and the only thing you can do is complain thru the live mail in the hope that they help you asap

Many greetz

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11:03 am EDT
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Light In The Box fraud

Recently I made an order through lightinthebox. (A chinese wholesaler) I was a little nervous about ordering from outside the country. With many many qestions to the sales dept. About my item, I finally decided to go for it. I had asked a total of 5 different sales reps about the quanity included in my order. As the website was a little unclear. Upon learning from the 4th person that my order would have 4 cases of items that included 4 to a case (=16... Confusing right) I ordered.in the middle of my ordering I realized I could have received a discount had I have contacted their vip. I let them know because of the money I would save I wanted an even larger order. So in doing that I was refunded my first order in a record fast transactions (Within three minutes they had refunded my order) with baited breath they awaited my second order. Before making the next order I checked once again with the 5th sales rep... To see if I would indeed receive 16 items total. I was assured that was the case. So I placed my order and waited for the status to go from processing to payment confirmed. After it stated that the payment was confirmed I got an email stating there had been a mistake and I would only be receiving 4 items. They said "no worry" "so sorry". Like that was going to made it better that I had spent almost 700 dollars and would receive one forth of my order. When I asked them to cancel it this time (The same person who canceled it the first time) the rep told me they couldn't do refunds I would have to wait on the billing department and it would take up to 72 hrs. "no worries" which was scheduled to be shipped in 24 hrs and after shippment there are no refunds. I emailed three other reps that were made very available before I ordered, more than willing to help me and after there was no response to any of my emails. I finally called my credit card company that says that lightinthebox hadn't taken out their payment. So I had to cancel my credit card to block the transaction. Upon telling lightinthebox that they failed to charge me correctly, they were dumb founded! Thanks to my credit card company I dodged a bullet. Lightinthebox told me they would fix the website to better represent the product in a more correct light... As of today it still hasn't been changed! They are for another victim!

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Light In The Box merchandise not received

No matter how good the "deals" look, do not purchase from this company! I placed an order for a simple chiffon shawl/wrap (Item # 52579 as seen in the attached photo — how something this plain & simple could take 3 or more weeks to make is beyond me!) on the first of may for our daughter’s prom on the 20th of may, 2011. Our daughter's gown was such a different shade that it was difficult to find anything in our area to match so of course we sought the internet. When I received an email from light in the box stating that it would be shipped on the 18th, I immediately wrote back that it would not arrive in time to be of any use. They continued, at that point, sending me emails using words like handmade, custom made, etc. And said to read their shipping policy. I did and it only mentioned that their "dresses" took a long time to ship due to their "tailor-made" nature. I would never have equated a custom dress with a shawl that amounts to nothing more than a strip of material, just as the picture showsl! One of their emails actually told me that since they would not accept return of the item, that I could "try selling it locally and getting a good price." unbelievable! I received yet another worthless email saying that my item had shipped. The email also stated that the item was ordered on may 22 when in fact I placed the order on may 1st, 2011. I would never do business with this company again since i'm convinced that light in the box doesn't know the meaning of customer service if that department even exists! As of this review, june 7, 2011, I still have not received the shawl! They definitely don’t care about getting it right, just getting your money!

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A Robets
AU
May 30, 2012 8:35 pm EDT

I ordered over $500 worth of clothes and lights, I received the clothes within a week and I was very impressed with the quality. The lights are a totally different story! 7 weeks and a heap of emails later I STILL don't have my lights. Apparently the lights were returned to light in the box twice because the box was too big to be shipped, I did not buy a large fitting at all, and from the companys name and promotion isnt their whole thing that they are ' light in the box'?! How can they not pack lights properly to be shipped overseas?
Now they are telling me the lights are trapped in customs here in Australia and they don't know when of if they will ever be released! They have offered a refund, I haven't received it yet, but I asked them to give me the traking number etc and which logistics company they have come through so I can contact customs myself, the answer was ' the post office posted it so just ring customs and ask them' what? Sure I'll ring australian customs with no traking number or info and get them to look for my package, I'm sure they have plenty if spare time to do that for me! Light in a box customer service is useless and condescending! Be very wary!

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12:52 pm EDT
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Light In The Box cam: defective dress

Scam scam scam! Do not buy anything from this store. I ordered a dress from this store only to receive a defective dress that is not in the correct color. They don't own the patterns which is obvious because the arm holes are not aligned and not big enough to fit over my slender frame. They will give you the run around when you ask for a return. Giving an address that they never receive mail at. They have the worst customer service, several contact people and email addresses that mysteriously stop working. If you value your money do not order anything from light in the box.

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upsetinpaloalto
Palo Alto, US
Apr 21, 2012 5:36 am EDT
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Light In the Box writes about how responsive they are. This is NOT true. You cannot get a direct answer. All of their responses are canned, boilerplate responses. They no absolutely nothing about customer service. Do NOT buy from Light in the Box. You will be disappointed!

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11:56 am EDT
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Light In The Box bad service

We payed for an item to be sent express post and we didnt receive it for 2 months, we were told we would get a refund for the express postage and we still did not receive one. and when the item came it was completely wrong! The communication on this website is a joke! the customer service is poor and have alot of people wanting to take matters further with there service as am I. This website is poorly run and I will never refer it to anyone and will take this matter further!

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anainus
San Francisco, US
Mar 13, 2013 4:44 am EDT

well my order number is this-[protected] and i am really upset that LIGHT IN THE BOX scammed me with around 180 dollars worth-! it's been two years - and never recieved anything, put my money back or don't do business in our country the USA!

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anainus
San Francisco, US
Mar 13, 2013 4:40 am EDT

it's a scam!
I ordered several electronics and gadgets over two years ago from this Company for my boy and they NEVER sent it! I had asked them to put the money back into my account they never did- I said, either way, send me my order or refund my money. During this time I had been busy with my investments that it required me to travel every three months so I never checked if it was put in and they never did, they just 'forgotten'. This time I have a bit more free time and I asked them to put the money back and they are offering me a coupon. I dont want a coupon, I want my money back and that's a problem.
This company is a scam- if you are an American be careful! I will make time to write the Better Business Beureau abut this and file a complaint once and for all. If you are an American and knows a way to stop this company from scamming into our country please let me know, because that is what I am going to try to do, stop this company from doing what they do. One thing I did that's right was to keep all their emails to prove their scam. Be careful buying online people!

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7:18 pm EDT

Light In The Box has anyone dealt with them?

I was thinking of using them for dropshipping but didn't know if they were scammers or not. Anyone know if they're for real?

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ll1973
East Brunswick, US
May 02, 2011 5:23 pm EDT

I have got a refund of a small ammount of money (11.53) from them, but I am afraid if I was spending much more on an item I could not get my money back. ;) Previously I sent a very effective e-mail/complain to them on their website to customer care and I got the response and refund in couple of days, this was suprising to me, see bellow:

Dear customer,

Thank you for your prompt reply. We will arrange the refund for you immediately. We are sorry you have experienced problem with this shopping. We sincerely hope that you will not let this unfortunate and rare situation determine your choice for future shopping needs.

Here's some information about refund time for your reference:
For registered user of PayPal, refunds normally require 3-4 business days to process and reach your account.
For unregistered user of PayPal, it takes 3-4 business days for us to complete the request. After that time, please refer all inquiries to your card-issuing institution, as the time required to complete the refund may be affected by your institution’s policies and practices.

We apologize for any inconvenience caused on you. Hope we can serve you again in the near future.

Sincerely,
Customer Care

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ll1973
East Brunswick, US
Apr 17, 2011 10:26 pm EDT

Are you kidding? Yes, we all know these scammers and thiefs very well. Just put the keyword lighinthebox in the search here and you will be suprised how many complains you will get:

lightinthebox.com - Warranty
lightinthebox.com - FRAUD FIXED
lightinthebox.com - NO DELIVERY
lightinthebox.com - Refusal to pay refunds for damaged and lost merchandise
lightinthebox.com - Trademark Violations
lightinthebox.com - Do not buy imitated products from China
lightinthebox.com - refund
lightinthebox.com - SCAM
lightinthebox.com - Stay far away from LightInTheBox.com
lightinthebox.com - Never received wedding dress and no responded email
...
Unfortunatelly I purchased two products from them, this was my tution fee to learn this lesson. -(Always use this board to check out a website before you purchase anything!) Fortunatelly I used Paypal so they could not rob me but their products are extremely low quality, I purchased a Bluedio 5270 blutooth and a mini video player. The video player stopped working in 2 months, its software was freezing up at sturtup and it could not loaded. I switched it off and on couple of times, it did not help, when finally it never was able to turn up anymore. This product is not available anywhere and anymore. Interesting, ha?;)
The bluetooth did not work ever. I had so many of bluetooth products and I was able to pair them with my cellphone without any problem but this one from lighinthebox could not been paired at all. It is a faulty bluetooth. But they were kept saying that it is my cell-phone. Ok, no problem. I purchased a bluetooth from amazon and guess what it is just works fine. Anyway, I can get very good deals from amazon in the same price range and I have a real guarantiee on those products. Do not give your money for criminals ! They are lucky that their business is not here, so we can not do anything against them.

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9:19 pm EDT
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Light In The Box non delivery

2 payments made by Paypal from Natwest to seller
Many Emails asking for delivery of goods I paid for.
Every form of ignorance, of any transaction made by me was given, even tho' I sent copies of every kind of proof, Bank statements, Paypal transaction details in full.

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Light In The Box warranty

I bough a 100.OO USD phone with them. Beside being complicate to use, I could not charge it after 5 months of services. Which means I had to buy another one in Switzerland when I was traveling. Sooo Not good.

I asked the customer service about waranty, and had a very polite answer telling me NO. That's was a Chinese talk.

My advise is: DO NOT BUY ANYTHING FROM THEM. If you need a warranty on it you WILL LOSE YOUR MONEY.

What is good to have a fast service, if your device won't work after 5 months.

Here is their answer:
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We are sorry that we do not accept the return or replacement request if customers raise their requests beyond 30 days after the arrival of their orders.
As customer service, we do understand your situation as we also encounter this in our daily life, but would you please also kindly understand that we also have our working principles in our company. We did want to help you on this problem but we are really sorry that we have no right to handle your case as per company policy.

Please refer to the link below for more information of our return policy:
http://www.lightinthebox.com/index.php?main_page=return_policy

Again we apologize for all the inconvenience caused. Thank you for your kindly understanding in advance. Hope we can serve you again in the near future.

Sincerely,
Customer Care
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2nd answer:
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Dear customer
We are so sorry for our policy
Please kindly forgive us
Sincerely
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Ny advice: avoid to buy directely from China. You will get low cost product and /or pirated products. Edit Review

Order Information: #[protected] on July 30 2010

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Jim 1
GB
Jul 24, 2018 12:27 pm EDT
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I bought an NVR camera system with a wireless monitor. It arrived late and no manual/ instructions. One camera adapter was missing and one camera will not connect to the monitor.

No hard drive or mention it was being sent without one. It has cost me over £350 and it not really as cheap as I thought for what I got.

The cameras are very good and clear though. Their customer service is very bad, they never answer the point or resolve the issue. I later find out it has a 3 mont warranty. Sorry not good enougth 12 months is an international warranty in any country.

You are not buying wholesale but Chinese retail prices, (the same price if you bought it in China).

I would never deal with them again, avoid like the plague.

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lucy Hinkle
Fairfield, US
Mar 12, 2015 6:18 pm EDT
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I do not have a complaint. But I got an e-mail from you about more information. Locator ref#[protected] and PN@[protected]. I wasnt able to click on the website. So please answer this so I can give you the information. Thanks Karen Hinkle

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Light In The Box unwearable bridesmaid dresses

I ordered an US size 6 bridesmaid dress from the website, it arrived looking totally different to the picture and was huge - Probably an Australian size 16. It is unwearable but can't be returned. Never order from Lightinthebox.com!

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Lisa A King
Tupelo, US
Aug 30, 2011 9:30 pm EDT

DO NOT ORDER FROM THIS SITE! Light in the Box is a scam! I had an outdoor, October 10th, wedding and ordered sundresses for the bridesmaids to wear ( I live in the south so it's still pretty warm here in Oct.) One bridesmaids' PayPal account was charged for her order twice. When she called to cancel the extra order the people at Light/Box canceled BOTH orders. That's one bridesmaid down. Of the other 3, only 1 bridesmaid received her dress (the day before the wedding) even though all the bridesmaids had ordered their dress in the first week of September. Light/Box says to allow 18 days plus another 3 for tailoring? We gave them almost 6 weeks lead time. My bridesmaids had to run around town trying to find match outfits for the wedding the next day! Thank God I didn't order my wedding dress from them. I even had trouble trying to get one question answered about the measurements for the dress. The website asks that you measure from the shoulder to the floor but these were knee length dresses. I tried emailing and even tried to "live chat" with someone named "Peter" on their site. No clear answer was ever given. Go to Light/Box's website and read the reviews, all of them are positive reviews with the same spelling/punctuation mistakes! DO NOT ORDER FROM THIS SITE! EVER EVER EVER! RIP OFF!

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Light In The Box defective faucet

I ordered a shower and bath faucet combination from LightintheBox for $120.31 . When it came and it was time for the plumbers to install it they found that it was defective in that it had no threads machined into the shower wand attachment so could not be attached to the port on the faucet for the shower. Then they discovered that the seat flange used to attach the faucet to the wall plumbing was cracked and defective so it would not stop leaking. When I e-mailed LightintheBox to get the defective parts replaced They claimed it was beyond thier 30 day warrenty even though it was defective from the factory and they refuse to send me the few dollars in parts it would take to fix the faucet. I think they should replace those parts because they were defective from the factory even though it is just a few days beyond the 30 day warranty when the problem was discovered during installatiion.

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Light In The Box don't buy anything from www.lightinthebox.com

Don’t buy anything from www.lightinthebox.com. Let me tell my story. I bought this tablet from Lightinthebox.com. It is more expensive than that from other sellers. I would have paid more to get higher quality product. However I was wrong. It took three weeks to receive this tablet. When I got it, I found it was a defective product, which was a block spot on screen. I can send you the pictures I took on black spot if you want to see. I contacted seller to tell them it was a defective product. No response. I went online to chat with seller. They said that you had to wait until response. If you did not like to wait, you could sue us. Does any buyer tolerate this ridicules answer? I had no choice to contact Paypal and hold my payment. Seller immediately responded. Then I returned this tablet via USPS. It took other 4 weeks to get refund and reimbursement for return cost. However, Paypal charged me a fee $11.4 for refund and reimbursement of return cost. I contacted seller to argue on the fee. Seller said they don’t want pay the fee. Does any buyer want to pay a fee for refund and return cost when you receive a defective product? It was seller’s fault to send a defective product. Seller should pay for everything. If you don’t care about your money, you buy it from Lightinthebox.com.

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Light In The Box failure to reveal return/xchange cost

They dont disclose the cost DHL is going to charge you to return/exchange whatever you may have purchased from them. DHL told me it would cost me $82.50 in US funds to send back to Light In The Box. Plus the site tells me after the fact that it will cost a 15% amount of product for restocking and then you will also pay shipping for the new item to be shipped out to you if this is the case. THERE IS NO CUSTOMER SVC. TELEPHONE NUBMER AND THERE PROCESS FOR GETTING A "RETURN FORM" IS REDICULOUS. I'm on day 3 of going back and forth with this company via e-mail and its never a two way conversation but a back and forth a day later conversation. It sounds to me like their basically probing me and forcing me to agree to pay all the fees mentioned above or they wont send me the form. I wont buy from Light In The Box (China) ever again!
This is the e-mail i received from them time after time.
From: [protected]@salesforce.com [mailto:[protected]@salesforce.com] On Behalf Of Customer Care
Sent: Tuesday, February 22, 2011 8:51 PM
To: (my name removed)
Subject: Update on Your Request {[protected]}

Dear (my named removed),

We are sorry for the inconvenience caused. Please be noted that, if you want to return a non-quality problem product for a replacement, we will charge 15% of the product price as handling fee and we will not cover the return shipping fee.

If you are willing to pay for the return shipping fee and also the handling fee, please provide us the website link of the new phone you need and we will email you return form and instruction and arrange replacement for you. The return period will be 20-25 days. We are looking forward to your response.

Sincerely

Customer Care from LightInTheBox
www.lightinthebox.com

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LightInTheBoxCares
CN
Feb 01, 2013 1:57 am EST
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Dear ram1thapa,

Thank you for shopping with us and telling us about your experience. We will follow up with you about your request. In the meantime, we will open a Customer Service ticket for you and you will be able to check the progress of your request by accessing My Tickets on our website. Follow this link to view the ticket center: http://www.lightinthebox.com/index.php?main_page=ticket_center, and our customer service team will help you there.

Thank you,

LightInTheBox

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ram1thapa
Grand Junction, US
Jan 28, 2013 10:11 pm EST

please contect me I buy one of the Lightinthebox bluetooth and it dosent work never charge battery battery chargeris failar so plese I dont have your phone number to call you and explen all things. How do i can exchange or get other plese plese plese let me know around a day or when ever you get chance send me messages at my number of [protected] that is my phone number call me or send me a messages plese. Rebin number is ID 8 and ( 3806106 ) serial number is LTJS9905816052. Date and senders signature is luxi + parmit number is 5481. shipping address is 2534 walnut ave Grand Junction colorado [protected] ) for kailash rai from LTJS.

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no name123
San Diego, US
Dec 12, 2012 5:26 am EST

dear lightinthebox
iv just tracked my order by dhl and it says awaiting payment in manchester? what payment i do hope this isnt an extra charge and when i bought this item it didint state any extra charges i see youv had many complains i expect mine to be resovled asap and my order is exactly worth the £30 customs charge so please sort this asap thank you

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Linnygirl
Pawleys Island, US
Mar 07, 2011 1:53 am EST

I totally agree with April. I too am another victim of this blood sucking company. I ordered two dresses for my daughters wedding. The first dress arrived and and totally did not fit. These were standard sizes that were ordered and not made to custom fit. Once I received the first dress I knew that the second dress would not work out so I refused the second shipment "with a return to sender". I immediately contacted the company to request a return authorization and began getting the same response that April has sited in her complaint. Then I inquired as to when I would be getting a refund on the dress that was returned and I was told that they have never received it and that Fed Ex must have it still in their posession. These people are ruthless and unfeeling, they are in plain english money hungary theives. With all the expenses that are involved with planning a daughters wedding I never thought that I would be out over $300 that could have been put towards better use.

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Light In The Box this company stole my money!

I submitted payment to lightinthebox.com for a set of cell phones. I payed through paypal. The company contacted me and wanted copies of my credit card (which I did not use) as well as copies of ID (such as drivers license, passport, etc.)

I felt very uncomfortable with this and contacted paypal. They said they Do not provide merchants with customer information, and any attempt for a company to get personal information from a client who payed with paypal - is most likely a fraudulent company!

I requested my order be canceled, which took them a couple days to realize. I finally had to file a paypal dispute in order for them to cancel my order. Since then they have sent 2 emails requesting that I cancel my paypal dispute against their company, and that i should "trust them." Their letter also stated that it could take up to 45 days for my refund to be given back to me!

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Light In The Box credit card theft

Do not do business with this China Based Company. They charge your credit card immediately, give you a order number, then do not allow you to log back into your account. The only way to contact them is to do online chat. Online chat tells you that your order is in their System, but held for "fraud investigation". They tell you that you must submit a xerox of your credit card, your passport, and a utility bill. FORGET IT! IT IS A SCAM!. Now you must do a charge back on your Credit Card and WAIT! Completely ruins your Christmas. STAY AWAY!

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sevonne
US
Sep 07, 2015 2:15 am EDT
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I put an order fom LightInTheBox ten days ago. My parcel is still not shipped but I received at least one SPAM email everyday from them. I click to unsubscribe, but this has no effect. STAY AWAY FROM THIS COMPANY!

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Vicar79
US
Aug 05, 2015 11:59 pm EDT

At least those are f#cking spammers!
I have "unsubscribed" from their f#cking emails 6 to 7 times and still got those f#ckin' chinese messages in my inbox at least twice a day!
F#ckin' b@stards!

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MILOU95
FR
Mar 30, 2015 11:00 am EDT

Hi, I placed two orders with them, the first one got posted but I received the second one first, the first one never got delivered
On the second order or 80 euros I had to pay extra 30 for the customs
The products I received were cheap and one of them did not match the picture I bought it from ( the collar is grey instead of white on the picture)
It is complicated to reach customer service
Is is A TOTAL SCAM CHEAP CLOTHES DONT BUY IT

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Techjon
San Diego, US
Nov 10, 2009 10:40 pm EST

My Mastercard provider called me as someone tried to use my card number via Light In The Box.com for over $1500.00. The card is now cancelled. Beware.

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Mona29
QA
Jul 31, 2011 5:51 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

ive recently made a purchase from light in the box...and after a few days when i was still tempted to buy more dresees, they closed mya ccount.Not to mention they charged my card immediately but never sent me an email confirming my order;s progress.I cannot track my order but ive got back reciets n credits cards receits with a purchase ive not gotten so far.|their customer service has no contact, no address, the online chat service doesnt work.I feel betrayed, angry.I made another account in the same name posting a review on de dress which i ordered, it seems it never got posted coz apparently they read the reviws before posting.Its a SCAM!

Mona from Qatar

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Denny_
CN
Dec 04, 2009 12:15 am EST

Dear valued customer,

On behalf of LightInTheBox.com, we appreciate your feedback. We would love to address every single complaint posted in here. If you can include your order number in your post, we will contact you to resolve the problems.

Best regards,

LightInTheBox.com

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Do not use this company!!! I didn't find all of the complaints about them until after I had placed an order and my credit card had been charged. I contacted them via online chat because they have no valid phone number (Conveniently). The person I chatted with assured me my product was getting ready to ship, yet just 2 minutes before I spoke to another...

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Light In The Box return policy

Lightinthebox scams you on your refund! I strongly recommend against buying from lightinthebox and here is why. Because I was ordering from online and wouldn't really know how the dresses would fit, I wanted to make sure I could get my money back on the dress I didn't wear. So I paid special attention to the return policy which said 100% refund or store credit if returned within 7 days. I gave them the wedding date for the bridesmaid dresses. They missed the date by 6 days! And later I found that after they took my money and said the order was in process they sent an email saying that they knew they were going to miss the wedding date, but they still went through with the order and now they don't respond to my emails and they have not paid any refund! So I am out the cost of 4 bridesmaid dresses that I wasn't able to wear.

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CSWY1997
Greenville, US
Sep 12, 2011 4:14 pm EDT

I placed an order for 3 sets of iPod earbuds and received it three weeks later (money was accepted immediately!). Items are cheap imitations - look similar to the real thing but feel cheap. Sound quality of first set is terrible, so I tried to contact company for refund. No phone number is shown; the "Contact Us" button tells you to log in, find order and make request, and someone will contact me within 1 day. Only problem is that when I log in, it shows that I have no order on file! I'll have to eat the cost of these earbuds - thankfully it was less than $6.00. I should've listened to voice in my head - "you get what you pay for".
I'll not order from them again. DO NOT PURCHASE FROM THIS COMPANY UNLESS YOU HAVE MONEY TO BURN!

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NEVER BUY FROM CHINA
Parma, US
Jun 14, 2011 2:33 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I too am having an awful time finding a return address or a phone number to call customer service. I forgot my password on the account so they sent me a new one which does not work so I can't even log in to contact anyone. Will never order from them again. Ordered a Royal Blue dress and the one they sent me is Navy Blue, not what I ordered! Tried on-line chat but no one ever answers. Understand their CUSTOMER SERVICE IS THE WORST. STAY AWAY FROM THIS COMPANY...THERE IS NO WAY TO CONTACT THEM.

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melanie boucher
fernie, CA
Mar 31, 2011 5:29 pm EDT

extremely dissapointed with the customer service from light in the box. I need to return my dress i can't even find a simple return adress or get an e-mail back for the compagny. I would recommend that NOBODY EVER BUY FROM THEM!

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2:36 pm EST
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Light In The Box my order?

Hi,
I got an email saying that I ordered almost $1000 worth of dresses and I did not order anything, I was just browsing through! Also it said that they took of the money from PayPal But I do not have a paypal account! I was crying yesterday because that is a lot of money for something that I do not even want! Lightinthebox has just ripped me off! and to this I have no idea if they will send me something ( PLEASE DONT! I DONT WANT IT) and if they will charge me! I contacted them and did not get a reply! I am shocked and will never even enter that website!
I really hope that they will do something about it!

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Robert Purdy
US
Sep 19, 2018 6:05 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

This needs to be corrected I have tried everything

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Robert Purdy
US
Sep 19, 2018 6:02 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have a problem I ordered two items on order #[protected]. I received the items but they are wrong. I have tried several times to get a return number . Each time I was told to go to customer services or to my account. I keep trying to tell them that when I go to the sight it says you have no orders and my account has this weird email address which is not mine but I cannot change it because I don't know the password I cannot just mail these items back to light in the box because they said I need a return number Can you help me?

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Karen Schulz
Crescent, US
Jan 19, 2015 1:50 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

On 12/12/2014 I ordered Bin Bin 18K gold plated Zircon earrings ERO452, charge $2.99. In the same order I ordered Maxhope Women's Cow Leather Korea Coffee Tassel Vintage Shoulder Cross Body Bag for $22.99. Total charge was $25.98 for both items and $8.38 for Super Saving Ship, making it a grand total of $34.36. Confirmation of my order and payment received was sent to my e-mail on 12/12/2014. On 12/26/2014 I received another e-mail stating that my items had been shipped. I received the earrings on 1/15/2015 with the packing slip stating that my order was complete. I have NOT however, received the Maxhope Cross Body Bag, nor any mention that it is still coming. I have paid for the bag and your company has confirmed that you have received payment for it.l How do I go about receiving my total order ? I am now unable to even find my full order on your sight, although I printed out each correspondence proving my order and payment. I await your answer to this frustrating matter, Sincerely, Karen Schulz

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howard sweetman
Birmingham, GB
Apr 14, 2014 7:58 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

dear sirs, I have ordered from you before and always had the item delivered on time. But the phone I ordered hasn't been delivered yet I still want the phone. The order number is [protected] it was paid by pay pal

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10:17 pm EDT
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Light In The Box poor customer service/dress made wrong the wrong size!

I should have listened to my husband!

Instead, I was swayed by the professional looking website and online chatting with a sales rep... DO NOT BE FOOLED!

I ordered a formal dress for a wedding. I had it "professionally tailored" to fit my specific body type. The dress came. I tried it on anxiously. Then to my utter disbelief, disgust and dissapointment the dress fit me like a tent! It was HUGE. It fell off me. I stood bewildered in front of the mirror trying to hitch it up. I measured the waist of the dress. Get ready for this... My waist is 27 inches. THAT was the measurement I gave to Lightinthebox.com. The dress measured a waist of 37 INCHES! TEN inches too big! AND it was much longer than the picture showed on the model.

SOOOO I tried to call on the phone to talk to a customer service rep. This is the great part- THERE IS NO NUMBER TO BE FOUND ON THE WEBSITE! Yes, I was a fool to not realize this before I made the purchase.

HOWEVER they are very quick to chat if you are interested in BUYING THEIR MERCHANDISE. This built my confidence because I spoke several times with someone before I bought the dress.
BUT here is where they are sneaky. ..

When I tried to chat with someone as I did with such ease when I wanted to make a purchase, they suddenly sent me to a box to submit my request and I was told I would be contacted by customer service within 24 hours!

WHAT A JOKE!

I then clicked on the box to chat with a rep as if I was going to buy something. THAT IS THE ONLY WAY SOMEONE WILL TALK TO YOU. I asked if they have an 800 number to call. I was told they have "no phone service at his time." HUH?!?!

To make a LONG story a little shorter I called my credit card company. I spoke with someone that disputes charges, and much to my great relief they credited my account. I sent that awful dress back IMMEDIATELY! I was very fortunate because I used paypal. My credit card company said if I didn't they would have had to jump through hoops to get an address to send it back too.

It was a waste of my TIME and it could be a waste of YOUR HARD EARNED MONEY! DO NOT BUY FROM THIS WEBSITE! I feel so bad for any of you that did not get your money back!

I spent half the day trying to figure out how to resolve this and my husband had the pleasure of saying "I TOLD YOU SO!"

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Pete Payne
US
Jul 16, 2019 11:48 am EDT

This company should not be allowed to continue in any country at any time. They are deceptive in their trade practices, as noted many times above. Please do not order from this company; they must be put out of business. Their "easy return" policy is an absolute scam. You will lose your money. They will not accept returns and you will spend many frustrating hours trying to get someone to speak sense. Companies like this must be put out of business so that legitimate, customer-oriented providers can thrive.

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Tiffany Bethea
US
Jan 05, 2017 12:20 pm EST

Ordered something in November haven't gotten it yet it's January! Wtf?

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LightInTheBoxCares
CN
Aug 29, 2016 10:09 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

【TO ALL CUSTOMERS】
Dear Customer, please note that usually customers can submit tickets to Customer Service on the website and will be replied within 24 hours guaranteed. Here is the guide of how to submit ticket. http://www.lightinthebox.com/knowledge-base/c1192/a2974.html

【NOTE】If you don't know how to submit a ticket and want to post a review here, please kindly clarify the problem with the Order Number and details. The supervisor will create a ticket for you within 24 hours as long as we can locate your order.

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Gege12
US
May 30, 2016 9:20 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have paid for my order since the 12th of May Number:[protected] my order is yet to be confirmed I've provided 2 proof of payments via money wire and yet customer service has yet to respond my total 798$ so it very disappointing that this company would scam persons out of so much money! They don't even have a contact number it's very unfortunate that they do this to people!

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boatbrown
US
Feb 23, 2016 4:15 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Everything negative that has been written above is true. However, can SOMEONE PLEASE TELL ME WHERE TO MAIL BACK THE MERCHANDISE? I am following their lousy return process, and have also disputed with my credit card company. But where do I mail this crap back to?

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Afua85
US
Jan 06, 2016 5:02 am EST

Ridiculous DONT BUY FROM LIGHT IN THE BOX

I bought a dress and paid for expedited delivery however it took them over a week for it to be shipped. I then bought a gorgeous dress from ASOS for my dinner. I sent them an email that I don't need it anymore as it didn't not shipped as expedited it rather standard even though I paid for that. However they still shipped it and I had to send the postman back with it. It's been over 6weeks now and no one has replied to any of my emails nor any refund. It is DARK IN THE BOX not LIGHT. Shame on you all at fake light or should I say DARK IN THE BOX.

Be warned... DONT BUY FROM THIS CRAP COMPANY

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Donna Hansen
US
Jul 02, 2018 1:01 pm EDT
Replying to comment of Afua85

How can we get this horrible scammer company shut down?
Anyone have any ideas?
They ripped me off. They are blatantly stealing our money.

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Reviewer43239
Dec 14, 2015 5:56 pm EST

i ordered 2 ps3 controllers from this company on the 4th on DEC it said 6-8 days that i paid for n still have now received any replies from the company about my products which upset me because this was a Christmas gift for my son i have sent several complaints asked to be contacted and still have no reply do not use this company

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Sergio Manetta
US
Nov 13, 2015 6:57 am EST

Lightinthebox, DO NOT TRUST THEM! I placed an order which after almost 2 months later never received and they cancelled my account so that I cannot get refund! DO NOT TRUST THOSE MOTHERFU***RS!

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heatlat
US
Oct 29, 2015 9:18 am EDT

Help Please! I ordered my daughters Halloween costume from here. The first problem was that when I ordered it said the latest it would arrive was the 28th but after ordering said It would be here on the 31st which is a problem for me. What if I need to make adjustments? I submitted a ticket but got no response. I check it today and it shows it has been delieverd. Of course I haven't received it. I don't have the money to buy her another costume and it will take days to get it refunded to me. I cant find any way to contact this company. Can anyone please help?

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Kgabo Leso
US
Aug 24, 2015 7:49 am EDT

I have also placed an order on the 14th of July with 20 days delivery estimate and now is 40 days, I cant even trace the order with the link provided, you go to the website they don't provide any means of contacting them, so it looks like i was scammed.

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4:50 am EDT
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Light In The Box never received item, or refund!

I ordered a Wedding Dress for my forthcoming nuptials well in advance. Had heard nothing and received no dress after 2 months so I emailed enquiring where my dress was... only to be told that they had made a huge administrative error and hadn't actually processed my order. I was assured that they would rush my dress and ship it with a matter of urgency at no additional charge, which I was more than happy with.
After a week and a half, the dress still hadn't arrived, so I emailed again. I received an email stating that due to high demand, again, they still had not started making my dress. Needless to say, I was not happy at all! They offered me a free dress, but it would not turn up in time so I asked for a refund. They assured me they would refund me in full and were very apologetic for their grave mistakes... wasn't really good enough as I thought I had found the perfect dress... and their late admission of the fact they couldn't provide me with the dress I had paid for left me 2 weeks to find a new dress... great!
Well 2 weeks on, I am still waiting for a refund. First I was told I would have a refund in 3 - 5 business days, then 5 - 7, then up to 45! They even tried to blame my credit card company for the delay, even though I paid with Paypal and there are no problems with my account. I have since received two contradictory emails... one stating that they had no right to refund me my money (they had every right to take my money so how does that work?!)... and one stating that my refund request had been rejected by their finance department but they would do their best to refund me in a further 5 - 7 business days.
I really really doubt that I will ever get a refund from this disgraceful excuse for a company so I cannot stress anymore... please please please DO NOT EVER buy from this store!

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Update by RomilyMiles33
Nov 08, 2010 11:30 am EST

Dear Luisa

Many thanks for your concern over my complaint... although the issue was over 3 and a half months ago. Better late than never I guess!

I did eventually receive my money back in full thanks... after several complaints board posts, emails and a complaint to Trading Standards, or a similar governing body!

Regards,

Romily

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Jameel1995
US
Mar 27, 2016 9:23 am EDT

I ordered, , three dresses for lightinthebox one of them it's wedding dress. It was on 12/3/2016 I was waiting for them because I'm going to go out side the United States. Then on the dates I'm waiting for the said ordered cancelled I can't understand why! And I don't get my money back I'm really sad, I was thinking to buy everything's that I'll need for my wedding for this website now I don't know how can I get my money back this is my number Ticket ID:[protected]
Order Number:[protected]

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Reviewer95239
Jan 19, 2016 2:00 pm EST

Ordered a sport tracking watch, payment was made but order never received and have been unable to track or submit a ticket or contact the company. What a scam!

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Andria L
US
Dec 22, 2015 5:33 am EST
Verified customer This complaint was posted by a verified customer. Learn more

My 13year old daughter ordered from this company with MY card. I found out and immediately let them know...Not to take/accept the payment. They had the nerve to Email me the next day saying...Thank you for your payment, Please let us know if you STILL want to Cancel? I don't know who handles their cancellations but, YES CANCEL means CANCEL! I DIDNT order the Crap! I will NOT leave them alone until they UNDERSTAND what they did Was ILLEGAL! ANDREA

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C-Kay
US
Jun 23, 2011 7:38 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hello,
I received the dress but I didn't realize the train was that long. I am travelling to Africa in 2 weeks for a wedding and I can't have the train that long due to the dirt and this is also the wrong size. The zipper also seems to have a problem with zipping. It seems to have a hard time going up. I KNOW I won't have the exchange on time so I would like a full refund of my money. I tried contacting customer service but they the guy said he can't help me any further and I had to wait until I was contacted.Please start my return process and send me an RMA code.

Thank you

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nakisha
Sarasota, US
Nov 11, 2010 5:29 pm EST

i have ordered a dress 3 weeks ago it arrived this monday, to my suprise the description of the dress was wrong and the size fitting are incorrect. i have tried to contact your company several times and im not hearing anything back. it states i only have seven days to get a full refund... im trying everyday and still nothing, this is making your company look apauling. i also believe another complaint will be coming your way as myself and a friend ordered on the same day her dress arrived that she got custom fitted, didnt fit, they had the cheek to ask her to send pictures of that i dont know how your going to use... do not use lightinthebox.com the worst online, scam, company around.

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Trey333
US
Jul 21, 2010 2:42 pm EDT

I had a similarly terrible experience with this scam of a website about a year ago. They will never refund your money directly. However, all I had to do was call paypal and my money was refunded immediately. I don't remember if it took a few days to process or not but the point is that paypal refunded the money and they did on the timetable they promised. Paypal is a company you can trust. Lightinthebox is definitely not. Seeing as you made this comment a couple of days ago you probably still have time to contact paypal and get your refund. I believe you have 60 days from when you place the order. Don't take my word for it though, call Paypal and see what can be done.

-Trey

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8:48 pm EDT
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Light In The Box terrible quality damaged products horrid customer service

I ordered a bridesmaid dress off lightinthebox.com for a friends wedding. the picture on the site showed a very pretty satin and chiffon dress it was sleeveless and had straps with little rinestone bead work on the straps that looked very small and pretty. I got my order fast. I noticed the bad quality the minute i took the dress out. the rines stones on the straps were not rinestones at all! they were very large tacky plastic jewels rouchly the size of my finger tip! also the straps were not attached to the dress in the back they had hookes and two little single string hooks in the back that were supposedly going to hold up through a wedding service and reception. the straps were also two to three inches to long so the bust of my dress did not cover my chest if i were to let the straps sit where they are supposed too! also the zipper is of horrid quality and even though the dress fit well it would have taken one small move for the zipper to rip off the dress. the seam of the zipper was falling apart at the bottom and the seam was coming undone at the top of the zipper. also the bottom of the dress was longer in the front that in the back and one of the side seams is horribly crooked. there are snags in the chiffon and the seam at the bust of the dress is coming apart also. I contacted customer service with the issues seeing as how it would be better to just buy a different dress than to fix up this one. they replited telling me to send pictures of the problems. i do not see how this will help considering my camera is not meant to take pictures of details on clothing it is a simple digital camera to take pictures of people. also in there response it said if i did not send the picture within 48 house they would cancel my request. and if i could not send pictures that they are soory i am not satsfyed and will not help me. i found that to be very rude and unprofessional at all. i did this and when i went back to log onto the website i could not. i contacted their customer service throught their live chat and they were horrible too. telling me bogus email addresses that dont exist, i got two different ones from the same representative both of which came back with an error message saying the email did not exist. i tried to get a phone number and they would not give me one, i finally got an email that wasn't sent back with an error message. i have not gotten a reply back yet as this is happening today. but considering how horrible and unprofessional their response and their live chat help is and the fact they would not give me a phone number does not make this look good. i attacged some pictures i took because they told me i had to send pictures the pictures are hard to see because my camera is not meant to photograph this close up.

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About Light In The Box

Screenshot Light In The Box
Light In The Box is a reputable online retail platform that offers a wide range of products at competitive prices. With a global customer base and a vast selection of items, Light In The Box has established itself as a popular destination for online shoppers seeking affordable and diverse merchandise.
One of the key strengths of Light In The Box is its extensive product catalog. The website features an impressive array of categories, including apparel, electronics, home decor, accessories, and more. Customers can browse through thousands of items, finding everything from trendy clothing to innovative gadgets, all conveniently accessible in one place.
Customers have expressed satisfaction with the affordability of products available on Light In The Box. The platform is known for offering competitive prices, often significantly lower than traditional retail stores. This affordability has attracted budget-conscious shoppers seeking great deals without compromising on quality.
Light In The Box has also been praised for its international shipping capabilities. With warehouses strategically located around the world, the company is able to deliver products to customers worldwide efficiently. This global reach enables shoppers from different countries to access a diverse range of products, expanding their choices beyond local retailers.
Furthermore, the website's user-friendly interface and intuitive navigation have received positive feedback from customers. The search and filtering options allow users to easily find specific items or explore different categories effortlessly. This streamlined browsing experience contributes to a smooth and efficient shopping journey.
However, it's important to note that there have been some occasional complaints from customers regarding order fulfillment and customer service. Instances of delayed deliveries and difficulties in resolving issues have been reported. While these instances may be isolated, it's crucial for customers to be aware of potential challenges and manage their expectations accordingly.
In summary, Light In The Box is a reputable online retail platform that offers a wide range of affordable products. With its extensive catalog, competitive prices, and global shipping capabilities, the website has garnered positive reviews from customers worldwide. While occasional issues with order fulfillment and customer service have been reported, the overall shopping experience on Light In The Box has been commendable for its affordability, variety, and user-friendly interface.
How to file a complaint about Light In The Box?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Light In The Box. Make it specific and clear, for example, "Incorrect Item Received from Light In The Box" or "Refund Not Processed by Light In The Box".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as product quality, shipping and delivery, customer service, and return or refund policies. Include specifics about any transactions, such as order numbers, dates, and amounts. Clearly describe the nature of the issue, including what went wrong and how it deviates from your expectations or the company's promises. If you attempted to resolve the issue, outline the steps you took and the responses received from Light In The Box. Explain how this issue has personally affected you, whether it's frustration, financial loss, or time wasted.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, email correspondence, or screenshots. However, be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you've incurred as a result of your issue with Light In The Box. In the 'Desired Outcome' field, clearly state what you would consider a satisfactory resolution, whether it's a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, make sure to monitor your account for any responses or updates. ComplaintsBoard.com may notify you of any replies from Light In The Box or further inquiries into your complaint.

Frequently asked questions (FAQ) about Light In The Box customer service
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Is Light in the Box a legitimate website?

Yes, Light in the Box is a legitimate website.

Is Light in the Box a safe website to purchase from?

Yes, Light in the Box is a safe website to purchase from. They use secure payment methods and have a good reputation.

Are the products on Light in the Box authentic?

Light in the Box sells a mix of authentic and replica products. Be sure to check product descriptions and reviews before making a purchase.

Does Light in the Box offer refunds or returns?

Yes, Light in the Box offers refunds and returns within a specified time frame. Check their website for specific details.

How long does it take for Light in the Box to deliver?

Delivery times vary depending on the location and shipping method. Check their website for estimated delivery times.

Is Light in the Box a Chinese website?

Yes, Light in the Box is a Chinese website.

Is Light in the Box a scam?

No, Light in the Box is not a scam. They have been in business for over a decade and have a good reputation.

Does Light in the Box have a physical store?

No, Light in the Box is an online retailer and does not have a physical store.

Is it safe to enter personal information on Light in the Box's website?

Yes, Light in the Box uses secure methods to protect personal information entered on their website.

Does Light in the Box have customer service?

Yes, Light in the Box has customer service available to assist with any questions or concerns.

Is Light in the Box's customer service reliable?

Light in the Box's customer service can be hit or miss, but overall they have a good reputation for resolving issues.

Can I trust reviews on Light in the Box's website?

Light in the Box's reviews should be taken with a grain of salt, as they have been known to filter out negative reviews.

Is Light in the Box a wholesale website?

Light in the Box offers both wholesale and retail options.

Does Light in the Box offer free shipping?

Light in the Box offers free shipping on certain products and orders over a certain amount. Check their website for specific details.

Is it safe to use a credit card on Light in the Box's website?

Yes, Light in the Box uses secure payment methods to protect credit card information.

Does Light in the Box sell counterfeit products?

Light in the Box sells a mix of authentic and replica products. Be sure to check product descriptions and reviews before making a purchase.

Is Light in the Box's website user-friendly?

Light in the Box's website can be overwhelming at first, but it is relatively easy to navigate.

Does Light in the Box have a loyalty program?

Light in the Box does not have a loyalty program at this time.

Can I track my Light in the Box order?

Yes, Light in the Box provides tracking information for orders.

Is Light in the Box's pricing competitive?

Light in the Box's pricing can be competitive for certain products, but it varies depending on the item. Be sure to compare prices before making a purchase.

Overview of Light In The Box complaint handling

Light In The Box reviews first appeared on Complaints Board on Oct 17, 2008. The latest review Trying to return a order on the App was posted on Aug 6, 2024. The latest complaint Trying to return a order on the App was resolved on Aug 06, 2024. Light In The Box has an average consumer rating of 2 stars from 881 reviews. Light In The Box has resolved 276 complaints.
Ratings on other review websites
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4.3
398269 reviews
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  1. Light In The Box Contacts

  2. Light In The Box emails
  3. Light In The Box address
    Beijing, China
  4. Light In The Box social media
  5. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 11, 2024
Light In The Box Category
Light In The Box is ranked 48 among 1606 companies in the Online Shopping category

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