DealsDirect Customer Service Contacts
Brookvale, New South Wales
Australia - 2100
My vacuum arrived last week faluty damaged on sides, made a complain to deals direct but have not heard anything further then they want me to keep the vacuum and refund me 30% of the actual price I paid, what a ridiculous and unprofessional way of dealing with coustmers...why would I like to keep the faulty vacuum cleaner when they should be sorting the issue out .
Got resolved, they refunded the item thanks
I ordered a Green Jacket through Deals Direct; the jacket I received this morning, is Brown.
I wish to return this jacket and get my money back. I waited a long time for delivery, and so I'm very disappointed now, to not get the item I ordered.
Please send me details of how I can send this item back; and when I can receive my money back.
The order Number is: [protected]
Dear Veronica Saunders,
You sent a payment of $109.98 AUD to Dealsdirect.com.au
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Epping, VIC 3076
The seller hasn't provided any shipping details yet.
Description Unit price Qty Amount
$109.98 AUD 1 $109.98 AUD
Subtotal $109.98 AUD
Total $109.98 AUD
Payment $109.98 AUD
Collecting credit card rewards? You'll earn applicable points with this transaction.
This transaction will appear on your statement as "PAYPAL *DEALSDIRECT"
Invoice ID: [protected]
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© [protected] PayPal. The PayPal service is provided by PayPal Australia Pty Limited (ABN [protected]
This is just a quick email to let you know we've received your order.
YOUR ORDER DETAILS:
Order Number: [protected]
Total Paid: 109.98
Shipping Address: 1, Epping, VIC, 3076
Beme 3/4 Sleeve Print Shirt Floral - Size 14 - Plus Size
Size - 22
1 item(s): 15.00
Beme 3/4 Sleeve Floral Layered Top Pink Floral - Size 20 - Plus Size
Size - 22
1 item(s): 39.99
Beme 3/4 Sleeve Floral Toggle Top Blue Floral - Size 22 - Plus Size
Size - 22
1 item(s): 20.00
Beme Ponte Pant Regular Length Black - Size 18 - Plus Size
Size - 16
1 item(s): 34.99
You can keep up to date with the progress of your order by visiting My Orders in your Account and can expect the following steps to take place.
I ordered this item 4 months ago and every time I email them for an update they also say they apologize I have never known any company to take 4mths to ship an item. I want my item or my refund. I am sick of the round around and I do not want anymore apologies. I am beginning to think it's a scam and I will never refer anyone to this company. This is ridiculous.
Ordered from Deals Direct on the 23/4/2019 two items of clothing. Order [protected], began to chase delivery on the 15th May to be advised that they were still waiting on 1 item to be available. I note the items were ready for dispatch on the 30/5/19 and on the 3/6/19 they appear to be ready for shipping. Once again since then nothing has happened and my emails to deals direct have gone without a response. I have contacted the ACCC and Vic Consumer Affairs and I am currently seeking a full refund due to the failure to provide items in a timely manner.
Living Social Voucher code XTHVXT-9NUXRX
Order number [protected]. Item Number: [protected]
I purchased the above through Living Social and the bras should have been delivered by 14th May. I still have not received them. Please can you let me know what is happening?
Do really expect me to provide you with more information? I have given you more than enough information. You have the Voucher Code; you have the Order Number; you have the Item Number; you have my name; you have my address; you have my e-mail address; you have my telephone number.
25 The Cedars
Norfolk NR2 2EE
Ordered 2 bottles if item nos: [protected] and [protected], order nos: [protected] and [protected], wowcher code...
I WOULD LIKE TO RECEIVE LAPTOP I ORDERED !!! FOLLOWING CORRESPONDENCE STARTING FROM FIRST EMAIL I SENT 19...
I have been trying to find out where my item is from order # [protected] made on the 8th of January.
I am waiting for a response from a Ikram from the 20th of March in regards to enquiry #4163618.
This has been going on since the 23rd of January. I have been waiting for the investigation to be completed and have spoken with Prema, then Yoges and the last person I spoke with was Ikram. I have not received anything from Ikram and have noticed that all of my correspondence in ‘contact us' has disappeared.
I have still not received my item and I just want my $45 back.
Nobody has ever given me any feedback in regards to what has happened to my item. This is not the first time I have contacted Dealsdirect in regards to an issue I have previously had.
purchased a laptop from wowcher fee £299. . laptop not up to standard i returned it have not received my refund of £328
case number [protected]
imani francis Pennant
Jurell Francis Pennant
Good morning Imani Francis-Pennant,
Thank you for contacting Deals Direct regarding your order.
I have now processed your refund, please allow up to 10 days for this to show back into your account.
Should you require any further assistance, please do not hesitate to contact us.
If you need to communicate further regarding this matter, please click 'reply' to respond to this email directly.
This will avoid creating multiple case references which can cause delays in resolving this matter for you.
Deals Direct Customer Service
I returned same on 29/04/17 as there were needles on it and it was not advertised as such.I have e-mailed...
I purchased an out door setting from deals direct at the end of 2015. We had guests over for new year, and the first time we used the setting our guest sat down and it smashed to peices - the first use! I am still waiting for a refund for this faulty product! They keep asking me to send a photo which i have done over and again and still nothing! THEY ARE LUCKY NO ONE WAS SERIOUSLY INJURED! I would not buy a thing from dealsdirect ever again!
I made an order and bought something from www.dealsdirect.com.au website. I needed to get my order as soon as possible so I paid some extra money for fast delivery. Despite that I had to wait three weeks for my order. When I contacted DealsDirect and demanded the money I paid for shipping they refused. Then I contacted them again and spoke to another rep which said they don't have express shipping so he had no idea what was I talking about. What a bunch of liars!! I will never buy from them again!
I bought bookcase from the company www.dealsdirect.com.au. The seller offered free delivery for the orders over $90. I paid about $200. But these jerks fooled me. They charged me for the item and after couple of minutes, they took money for the item as well. I tried to reach them and get money back, but the seller ignored all my emails. These people are scammers and ###, so be careful if you buy from them as well as post comments about your things with them.
I ordered a pressure washer from Deals.Direct.com.au (order number [protected]) on the 28th November 2013 This pressure washer
was used the following weekend. After filling up the petrol powered washer with fresh fuel and detergent, I started the motor which would not idle smoothly even when warm up. The motor would also randomly and continuously let off a horrendous back and then would stall. The detergent dispenser also doesn't not work on this washer.
I contacted Deals.Direct.com.au on the 9th December and reported this serious issue, which they replied there are two options, either have a replacement sent out or refund. I asked for a refund as this pressure washer was an absolute piece of junk and I would not endanger myself using this brand or model again.
The pressure washer was returned back to Deals.Direct.com.au on the 12th December 2013.
I followed up with a phone call a week later as I have received no refund as yet and was told we have received the pressure washer and we are in the process of issuing a refund.
Another week has passed, I contacted Deals.Direct.com.au again and was told the person handling the refund has been away.
Three weeks after I followed up with another phone call and was told they have not received the pressure washer?
On the 6th January Deals.Direct.com.au was contacted again and they assured me I would be "updated" in two days time. They ignored me this and all the other times as well.
It's been over four weeks now that I have been ignore and stuffed around by Deals.Direct.com.au and still haven't received my refund. They are quick to take your money for dangerous/faulty goods
but don't expect any honesty or service if there is a problem.
I will have to report this matter to the ACCC and Consumer Affairs
RF DealsDirect.com offers refurbished TVs for sale. They make you pay by bank transfer, and promise delivery will be next day when that fails blame the supplier. This goes on for a month or so and then they promised a refund.
Ordered item from dealsondirect.com on March 4, but no product yet and no acceptable response from dealsondirect.com. Keep sending emails, but no one will tell me why my item has not arrived. Just tell me to be more patient. I think almost 2 months is enough time. Now, they are closed from April 23 until May 6 to go to some company conference. They won't even have a company if they don't start filling orders.
I ordered online with DealsOnDirect.com online promotion company. I ordered my services about two months ago and I can’t wait more. They don’t have contact information on website. No phone number, no address or contact information.
On the 25th September 2009 i ordered 4 items from DealsDirect. Was finally shipped on 29th September 2009. I...
This company is absolutely hopeless. They've promised a estimated delivery time of 1 business day in Sydney on their website - http://www.dealsdirect.com.au/helpcentre/ . It turned up that today I had to do my OWN investigation just to find out it was lost in the mail.
And it will taker another 7-10 days for the investigation results. I should've bought else where like OO.com.au that promises and delivers.
It will take all up around 14-17 days to get my goods...worthless...should've bought at a normal shop.
The customer service is not behind. They are rude and cannot be bothered with your case. They will close the case as SOLVED without any resolution. And mind you, they will not give their phone number away. You have to chat online or talk to them thru a ridiculous Questions and Updated menus. terrible customer service, delivery system and they cannot look after a customer after they paid them...