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2.2 1524 Reviews

LG Electronics Complaints Summary

445 Resolved
1078 Unresolved
Our verdict: When using services from LG Electronics with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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LG Electronics reviews & complaints 1524

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Newest LG Electronics reviews & complaints

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12:00 am EDT
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LG Electronics - The quality of the refrigerator is very bad

One day the refrigerator stopped cooling.i presumed there could be some problem in the compressor.then i registered my compliant with dealer.the service engineer turned up and recommended that the regulating unit needs t be changed and other day he changed it and charged 500 bucks (including service charges). Now i am very much surprised that a company...

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12:00 am EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

LG Electronics Defects problem

Thank you for the mail. Please note that our complaint has since been resolved some times back, we have no further complaint. Our washing machine is working perfectly fine.
Thanking you once again,
P.K.

July 11, 2006 - Consumer Message:

dear sir,
despite of regular complaints to lg no responce is coming.
kindly help
Regards,

P.K.
H-59, Shivalik Nagar,
B.H.E.L., Haridwar,
Uttaranchal-249403

Subject: My washing machine WFT 7012EN

Dear LG Service,

I have made a complaint to you on 26th. Feb 06 regarding my fully automatic washing machine. A number of reminders were also sent to you but neither you service engineer has arrived nor any communication has been received from you. It is almost one month now since the complaint was made. Is LG Service so busy? I was assured of prompt LG Service at the time of sale of the washing machine to me.The complaint is reproduced below.

----- Original Message -----
From: pkjain
To: [protected]@yahoo.co.uk
Sent: Sunday, February 26, 2006 9:09 PM
Subject: My washing machine WFT 7012EN

Dear LG Service,

This has reference to my LG fully automatic washing machine model WF-T 7012EN, unit serial no. W37G 409IL004786IN purchased from your authorized dealer M/S Gangotri Electronics,Hardwar on 1.2.05. It has been observed that indications for 'Water Supply Failure' error message 'IE' and 'Drainage Failure' error message 'OE' (refer page 26, Troubleshooting of Owner's Manual) are not being indicated when these problems occur. I understand my washing machine is under 24 months warranty. I request you to please depute your service engineer to set these defects right.

Thanking you,

P.K.
H-59, Shivalik Nagar,
BHEL, Hardwar-249403.
Tel. 230529

Read full review of LG Electronics and 1 comment
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Rakesh Kumar Rai
,
Apr 30, 2007 1:46 am EDT

Hi,

I purchased one LG TV on Oct, 15, 2006 I registered complaint : 4250 1565 on April,23, 2007

Problem is:

1. No one is attending this TV inspite of about 10 calls.
2. If I ring Toll free no : [protected] they give me some more numbers such as 5202988, [protected], [protected]. I rang to these numbers several times, but it was no use.

IS THIS THE AFTER SALES SERVICE PROVIDED TO CUSTOMERS?

ComplaintsBoard
P
12:00 am EDT

LG Electronics Non-existent service backup

In August 2005 i renewed my cellphone contract and upgraded my phone with an new advertised model - LG M4410. Within two or so month of having the phone the battery started giving problems.

Ok, this one can expect could happen. So i try to replace the battery. To my amazement i cannot find a replacement battery for this model of phone anywhere. I even went directly to LG South Africa Head offices in Capetown and Jo'burg. They don't have it.

Can you get it, I ask? To date no feedback from any of LG's Service branches, nothing!

I've written letters, faxes and even posted notices on their website without any luck.

It is totally ridiculous! I mean, i'm willing to pay to replace the battery. There is no backup service

Please help!

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swingert
MIlford, US
Nov 04, 2023 7:10 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Here is my case and escalation case

vcn2310 1607 2743_01

cnn231019060943

My refrig stopped working 10/4, tech came out 10/18 and 10/24 and still not working.

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HaaaLoL
sterlingheights, US
Aug 07, 2023 12:14 am EDT
Verified customer This comment was posted by a verified customer. Learn more

i am a recent victim of some things that an emplyee has done too me and i dont feel the people around him are safe if he gets mad at work

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Parshuram Babar
, US
Aug 05, 2023 1:52 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Pl see attachment eamage and

As per serial no and bar code

Pl provide duplicate bill

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Vellu Devan
, US
Jul 30, 2023 12:30 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Please include singtel and starhub tv go apps in your tv apps. Android tv have but LG don't have. Very useful apps, many customers are aspecting this apps as it is very important.

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sssaurabh
kharar, IN
Jul 16, 2023 8:43 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Electric current is in fridge handle when ever i touch

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Syed Riyan Ashraf
, US
Mar 11, 2023 10:06 am EST

Our washing machine is not working.

When we use it ,it get stuck.

Please fix it

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Sspjax
I don’t, US
Feb 23, 2023 1:45 am EST
Verified customer This comment was posted by a verified customer. Learn more

Fridge and freezer out on 27 of February. Under warranty and lg cannot find a repairman. Stalled, lied, empty promises. Horrible company. Have called seven times. I. Get read the same script each time. How can you sell a product that can be serviced or repaired?

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Reon Kemp
, US
Feb 11, 2023 4:05 pm EST

There is only 1 thing i can say there service department stinks will never purchase a LG product AGAIN in my life. My microwave has been in and out for the same probleem they we're unable to repair it now they want to tell me it is out of guarantee. But they never repaired it as it came back with the same problem over and over

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Ryan for
San Diego, US
Jan 28, 2023 6:45 am EST
Verified customer This comment was posted by a verified customer. Learn more

Purchased washtower in November 2022 and still do not have the item after repeated promises to do so! LG has continually lied and given a false narrative throughout!

Here we are w no resolution while they hold tightly to the payment they received immediately! They should be penalized so they don’t continue to treat customers this way!

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tim Mahoney
, US
Dec 10, 2022 6:49 pm EST

My fridge failed last June. LG failed to find a repairman. LG promised to refund money. I've called dozens of times and spent hours on the phone. I still haven't received the check. It's been 6 months.

LG ignores emails, fails to call back when they say they will.

LG is an untrustworthy company.

ComplaintsBoard
O
12:00 am EDT

LG Electronics Anyone who bought an lg refrigerator has run into this problem

Last September, I thought I was buying the most expensive appliance in my lifetime and that I would love it. Sorry to say, that was not a reality. The freezer which is supposed to be frost-free has not been working as a frost-free. I had made calls to the dealer TOM'S APPLIANCE, Grand Ave., Chatham, Ontario and in March one of their employees came and took a look at the problem. He said he will tell the owner of the shop and the repairman, and then he left. One month later still heard nothing from them so I called the store and left a message with the owner's wife. She said she would speak with Mike who had come and seen the problem. Three or four days later, still had not heard from anyone. I stopped by the store and spoke with the owner's wife, personally, and she told me she had left Mike a note, which she showed me, and it had a note on it that they were going to do something about it the next day. Eventually, Paul, a serviceman, came and supposedly adjusted some hose and said that that might fix it. He chopped away at the ice in and around the bottom and helped me clean all the broken ice. Two months later I call them again to let them know that the problem is not solved. This is now July and I don't know what to do. I am wondering if I should ask them to replace the refrigerator as I obviously got a lemon, but I just can't make lemonade with it.

I am wondering if anyone who bought an LG Refrigerator has run into this problem. I know of someone who had bought another brand and had a similar problem with a brand new item. They did change the thermostat for them and it was fixed.

The dealer told me they had never heard of my problem before, so they don't know how to repair it. I can't even open the ice cube drawer because of the ice forming around it. It's frustrating on a hot day when I can't get an ice cube from my fridge freezer. An item I paid over $1,600.00 for.

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Kathy Kemper
, US
Apr 22, 2020 2:06 am EDT

We purchased all new LG appliances plus washer and dryer just over a year ago and I wish I would have known all of this before hand. We got the black stainless steel and it looks like crap. They all have scratches on them that are deep and they dent at the drop of a hat. Now it's just my husband and I and it's not like we have kids or a big family so this is bad. My problem seems small after reading what others have experienced. I've sent photos but I'm sure nothing will be done.

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Kasım Özer
, SA
Dec 19, 2019 8:54 am EST

I bought a refregarator 3 years ago. The warranty was 2 years but compressor warranty 10 years?!
10 days ago It stopped andservice could send a technical staff in two days .He said "compressor is failed, if you want to make it repaired, you'll have to pay Money. Where is waranty?But I accepted and they sent another staff to pick up the refregarator.
There is no news about my refregarator during 10 days.
No contact number, no contact personnal.
You can write your problem to whatsapp number only and will take standard answer: Your equippment will be repaired.
LG has to control the authorazid services.If customer is happy, Lg will happy.Otherwise ever lost customer means loosing one brick from the Wall.

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ucjim13
, US
Sep 01, 2019 4:02 pm EDT

LG= Lousy Garbage ! Bought my LG refrigerator 2years and 1 month age, During the first year the compressor went out, took 5 days to replace it. LG was going to send me money for the food loss. NOT! Last month the latch on my door in a door Broke! Called service, told them I know it's out of warranty but I would like to pay to have it repaired, LG service center called back in two days, There is no replacement part for the latch! would need a new door*!@%@#*! . I said OK let's do this. Service guy called back two days later, YOU CANT GET A DOOR FOR MY MODEL! WTF ? So now I have a $2899.99 (Costco price) piece of [censored] setting in my kitchen! Model #
LG LFXC24796D . If anyone has a broken down unit I'll buy the doors! NEVER AGAIN WILL I BUY LG!

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sgable
, US
Aug 22, 2019 8:19 am EDT

Sent the following info to both Sears and LG. Not even a response! I can remember a time when Sears actually stood behind their products.

Product: Kenmore Elite (LG) Model #[protected], Serial #501KR00012
Delivered 4/14/2015.
Our refrigerator was working fine until 12/19/2017 then the interior temperature started to rise. The Service Technician determined the system was low in freon. Installed access ports, evacuated and recharged with new freon with a dye to determine where the leak was ($345.00). Unit worked ok again until 7/22/2019, I called for service again. Technician again determined the unit was low on refrigerant. Tech was unable to determine where the leak was with his UV light, said the leak could be within the panels and not repairable ($105.00). Suggested replacing all low side components, compressor, two evaporators and a new control board. Another $765.00 and would not guarantee it would fix the problem. I am not going to sink another $765.00 into this four year old $3, 000.00 refrigerator. It's too bad, I like the design of your product. What are my options? Will you stand behind your product? Since it is obvious that this unit was faulty from new, I am requesting credit towards a new refrigerator. I have been without a functioning refrigerator since 7/22/19.

sgable@advenviromation.com

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Gordon M Kelsey
N Canton, US
Jun 08, 2019 3:04 pm EDT

Time for LG Consumers and their complaints to unite and share experiences especially the Lithium Compressor problems and collectively pursue reaching the media to announce public warning similar to California, Utah and Illinois and ultimately pursue additional respective Class Action lawsuits!
Send complaint issue to mikek8244@gmail.com include model number, date of defect, issue, and current status! If You haven't contact your local TV stations requesting a public announcement of current LG issues and status too. Strength through Numbers! Enough is Enough...

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Raghda Elmidany
, US
Jan 31, 2019 11:11 am EST

The problem started since two month ago my refrigerator New LG inveter linear compressor stopped working so i called the customer service in Egypt, they said that they'll call me and send me some one to check for maintenance I mean, so that person came and said that he'll try to solve the problem and call us again but since then I've been calling but nothing happened they sent the same person again he said that the refrigerator must be changed as the spare parts of this refrigerator isn't available so we will change for you the refrigerator as it's still in the warranty period and since then no one called or came, at first when I bought this LG Brand is a well known one I thought that I'm buying a good one according to reputation for years so I thought of sending LG corporation in South Korea as this is my last hope before going back to them here in Egypt n returning it back and take my money or sharing on social media this incident as I've been for 2 month or more without placing food in a refrigerator n this isn't acceptable at all so plz if you can contact or help me by calling them and reply me back through my e_mail [protected] (rony_moe@hotmail.com)
Thank you for your time

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Aniket123dav
, IN
Nov 19, 2018 9:23 pm EST

model no- WP-9246
it's not working since day before yesterday,
but dryer is running properly.

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Yattone
, US
Nov 11, 2018 5:08 am EST

We purchased lg suite 9/6/18 we do have a crack in panel on bottom of fridge. Since it's a cosmetic/ appearance problem our expensive warranty won't cover it, we are very upset and want this complaint to be forwarded to corporate or I will go to attorney general for our warranty. And I will go to BBB as well .
Thanks
Tammy Yattone
[protected]

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Himanshu Singh Thakuur
, US
Nov 06, 2018 12:07 am EST

Hi have purchased the lg split ac,
From 2 days the installer is changing the date of installation as per his convenience.
He is filling that I have asked to install it after 2 days .
I cant understand what ull do with ac packed in cartoon for 2 days .
Its heartly disappointed that world renowned name has such worst service standards

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Ahamedib
, AE
Nov 05, 2018 1:06 am EST
Verified customer This comment was posted by a verified customer. Learn more

I give my mobile for service 10days back still now there is no response in that service center and also i give service for 3 times with in one year.

I need for replace my mobile

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LG Electronics In-depth Review

Product Range: LG Electronics offers a wide range of products including televisions, smartphones, home appliances, and audio equipment. The variety and quality of their products are commendable, with options to suit different needs and budgets. In comparison to competitors, LG Electronics stands out with its diverse product range.

Quality and Performance: LG Electronics' products are known for their overall quality and performance. Customer reviews and ratings reflect high levels of satisfaction, indicating that the company consistently delivers reliable and efficient products. When compared to industry standards and competitors' offerings, LG Electronics' products meet or exceed expectations.

Innovation and Technology: LG Electronics demonstrates a strong commitment to innovation and technological advancements. Their latest product features and technologies showcase their ability to stay ahead in the market. From cutting-edge displays to smart home integration, LG Electronics continues to impress with its innovative offerings.

Customer Service and Support: LG Electronics provides excellent customer service and support through various channels such as phone, email, and live chat. The company is responsive and effective in resolving customer issues, ensuring a positive experience. Customer feedback regarding the quality of customer service is generally positive.

Pricing and Value for Money: LG Electronics' pricing strategy aligns well with the quality and features of its products. In comparison to competitors, LG Electronics offers good value for money. The company occasionally provides discounts, promotions, and warranty options, further enhancing the overall value for customers.

Sustainability and Corporate Social Responsibility: LG Electronics demonstrates a strong commitment to sustainability and environmental responsibility. They actively work towards reducing their carbon footprint and promoting eco-friendly practices. Additionally, LG Electronics is involved in social causes and community development, showcasing their dedication to corporate social responsibility.

Reputation and Trustworthiness: LG Electronics has a solid reputation in the industry and among customers. The company has a track record of delivering reliable products and services, earning the trust of consumers. While there have been some controversies or legal issues associated with LG Electronics, they have taken steps to address and rectify them.

User Experience and Website: LG Electronics' website is well-designed, user-friendly, and offers a seamless experience. The navigation is intuitive, making it easy to find desired products and information. The website's functionality, including product search and purchasing process, is smooth and efficient. Helpful resources such as product manuals and customer support information are readily available.

Overall Rating and Recommendation: Based on the evaluation of LG Electronics in the above categories, the company deserves a high overall rating. Their extensive product range, quality and performance, innovation, customer service, pricing, sustainability efforts, reputation, and user-friendly website contribute to their positive image. We highly recommend LG Electronics to potential customers looking for reliable and technologically advanced products.

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LG Electronics contacts

Phone numbers

8800 200 7676 1800 315 9999 More phone numbers

Website

www.lg.com

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