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Visions Electronics Complaints & Reviews

Visions Electronics / repair with extended warranty

Ch
Oct 19, 2019

Purchased a tv and was talked into buying extended 5 year warranty. Was told if not used then at the end of 5 years we get our money back. Nothing was said about a store credit or having to buy something that is double the cost in order to obtain. Fast forward 3 years. TV needed to be...

Visions Electronics / service/knowledge

He
Sep 17, 2019

I have shopped at Visions for many years. I have bought 2 TV's, 2 Asus tablets and gift certificates and enjoyed excellent service. At the end of August I was eligible for a new phone and went to Visions to see what was available. No one had the code to get into the computer and the staff...

Visions Electronics / warranty rebate

Ma
Aug 31, 2019

Time to claim my warrty rebate after waiting period of 5yrs. Claiming and waiting since then nothing came in the mail. Then email says its expires but it didn't came since then... I recently bought 2 more items and both comes with these warranties about $589.99 and another 59.99 i will...

Visions Electronics / extended warranty

Mh
Aug 21, 2019

My family purchased a 60" TV from Visions over 5 years ago and, at the time, we purchased the 5 year extended warranty for $230. Throughout those 5 years, we have never had to use that warranty. We were told that if we don't use the warranty, that we could come back to Visions and use that...

Visions Electronics / tv

La
Jun 07, 2019

Visions ElectronicsI am writing today to complain of the poor service I received from your branch 9145 Airport Road Brampton on May 18, 2019. I was visited there for to buy Sharp 50" UHD 120 AquoMotion smart LED TV. I initially talked to one of the sales representatives and clearly said I want Sharp 50 Inch TV...

Visions Electronics / tv

Ro
May 02, 2019

Bought a 55 inch tv from them april 3. Told both the salesman and store manager that I didn't need it till may 1. Both suggested that to take advantage of the opening week prices that I should buy it right away. They assured me that when I unpacked it on may 1 if there was anything...

Visions Electronics / car remote starter

Br
Apr 29, 2019

Visions ElectronicsIts a car starter., item was idatastart serial number of the product is FCC ID: 2AEPJ-TR3450AF IC: 11418A-TR3450AF Part #: TR3450AF I was about to pick up the item that was a factory defect and then they gave me the fob with no batteries on it., and the manager tried to open it with a...

Visions Electronics / customers service

Bs
Apr 19, 2019

We are writing you to let you guys know how very disappointed we are. Last September I ordered an enzo game chair. I did not receive it for 12and half weeks with no updates from sales team. At the same time I bought a TV stand. Both items went on sale for 20 dollars less. I applied for...

Visions Electronics / problem with extended warranty

Cl
Mar 28, 2019

1 year ago I bought a boss car stereo. At the time I was talked into buying an amp for it. I also bought the exteded warenty. I was really happy with the sound. My stereo quite working so I brought it in for repair. After 6 weeks I got a message it was ready. I went in to find they had...

Visions Electronics / cd player

Ge
Feb 01, 2019

I bought a complete audio system for my vehicle including speakers, amplifier, all the wiring and a Pioneer cd player all from visions. Once I had installed the amplifier and all the wiring I opened the box for the CD player to find that the faceplate was missing. I went back to the store...

Visions Electronics / car remote starter

Ku
Jan 14, 2019

bought a remote starter for my car on boxing day. finally, after 3week i got an appoinment to get it installed. i droped my vehicle for full day and these guys did not check that the work which they did is working or not. when i was their to pick my vehicle waited almost 30 minutes for a...

Visions Electronics / chromebook

Ti
Jan 10, 2019

Liars liars all of them liars I was lied to by every single person I spoke to regarding a broken item.. I called over and over.. Everyone said we'll take care of it.. When I purchased extended warranty they confirmed it covered all problems even if they were caused by accidents.. My ten...

Visions Electronics / assistant manager

La
Dec 27, 2018

I called and spoke with assistant manager Daniel asked him about a item and he told me yes they have it and it's regular $50 on sale for $25 so I told him I would be in to get 1. When I arrived Daniel was busy with another customer and was looked after buy another employee who went to...

Visions Electronics / lenovo

Db
Dec 26, 2018

I bought a laptop on Dec 11, which cost me $1848. At that time they told me if its on sale on Boxing day, I can price match it. I kept looking for boxing day prices. Today (Boxing Day) its price is $1598 makes it $250 off. I went to adjust the price on Visions electronics at Regent Avenue...

Visions Electronics / apple wireless airpods

Lo
Dec 16, 2018

Hi, i ordered apple wireless airpods on black friday (4 weeks ago), and when i bought then they said you can place the order right now but it will be available after 1 weeks then we will call you and so you can come to pickup. After i week i again call them they said its still not...

Visions Electronics / complain about the manager michael walman of the kennedy and 401 store at scarborough

Ba
Nov 24, 2018

On Thursday night i went to store at 33 William kitchen rd. Scarborough On. to register the order that i make on Sunday on 18/11/2018 the reason why did not close the order the manager said the system is down i do not believe him but he said he will call the next day to close the order 4...

Visions Electronics / complain about the manager of the kennedy and 401 store at scarborough

Ba
Nov 22, 2018

I made some orders on sunday on line from the store vision at kennedy and 401 store at scarborough one employee said the system is down you have to pay in credit card or debit card i explain to him i have credit of 20.000 i already perches some items the day before from mississauga i asked...

Visions Electronics / extended warranty plan

Ro
Nov 13, 2018

I bought a Samsung TV back in 2013 for $2200. At the time I was talked in to the extended warranty which ended up costing me $500. The price for the warranty is based on the purchase price of the item so I fit into the $2000-$2499 category, or something like that, which is why it was $500...

Visions Electronics / salesmen

Ri
Oct 11, 2018

Visions St. James location Winnipeg Mb Salesmen are to aggressive. All they care about is money and commission and up selling you something you don't want for more money. They don't take no for an answer and are very aggressive and pushy and rude. I felt extremely uncomfortable being in that store. I will never go back or recommend Visions to anyone.

[Resolved] Visions Electronics / poor customer service and very rude and unprofessional store manager

Go
Oct 02, 2018

Date: 2018 October 02 i bought a car remote starter 3 weeks ago from visions and and i was booked for installation today Oct 02 at 10 am, so i went there and noticed store was being moved to another location, i asked one of the employee like what was going on, he told me like car installation cant...

Visions Electronics / business landscape

Mi
Sep 07, 2018

Bought 2 laptops with their extended warranty. One had problems with screen and hardrive. Brought it in for service. After 5 weeks and 5 different stories of what they are working on and repairs, now saying they haven't started working on it as they can't find the problem. Despite showing...

Visions Electronics / paid for samsung washing machine in june 4 2018 but still not getting the machine delivered

Br
Jul 04, 2018

hi I purchased a Samsung washing machine, order # [protected] but because of the first one dead on delivery, i have to wait until today getting a call from Langley warehouse that the machine is available now for delivery tomorrow -july 5 2018 my request for the complaint is for company to...

Vision Electronics / moto z

Ad
Apr 14, 2018

I recently purchased a Motorola Moto Z - 32GB ^ - Unlocked - Black with Lunar Grey Trim (01074NACRTL) from Visions Electronics. It arrived defective. They don't offer a refund, exchange or anything. I got such an awful attitude from the customer service representative I was dealing with. I...

Visions Electronics / amp for sub system

Ng
Mar 01, 2018

Date if incident: Feb 28th 2018 I was given an audio system for Christmas in 2016 by my husband. There is a one year manufacturer warranty on the sub system as I was told when I went into visions on February 28th 2018. The sub hasn't worked since November 2017. I realize I am out of the...

Visions Electronics / they have refused me any support for my product

Ja
Jan 04, 2018

This is Ron Baker I put a lot of money into my truck therefore I put an alarm system which I purchased from Visions Electronics in Winnipeg on Pembina which I then bought a 3-year extended warranty and they refuse to do any support for my warranty unless I put money on the table makes the...

Visions Electronics / installers/manager

Ja
Nov 02, 2017

Hi there, my name is Jared Maes and I have spent over 10 thousand dollars at visions st James . I bought an 80" 4 years ago and when it was damaged I bought another 75" through the same store. I am not the kind of person to complain but what I just experienced cannot be ignored. There...

Visions Electronics / paying staff their wages owed

Je
Jul 25, 2017

There is no way to contact head office, they don't return phone calls even urgent ones. I am proceeding with litigation if after my contact with Rick Stewart the CEO of Visions doesn't deal with this matter A.S.A.P. This person Michelle in payroll should be fired for not returning...

[Resolved] Visions Electronics / lg 55" oled 4k tv

St
Jun 10, 2017

I have been having an ongoing issue with my $4500 LG 55" 4K OLED TV, where I see random dark "blobs" on my screen, more noticeable with a white background. The first repair company that came was useless, but the 2nd was excellent and knowledgeable. He came by and replaced my panel and the...

Visions Electronics / tv

Ma
May 18, 2017

I am just planning to buy a tv the suddenly they offered me a great deal, then we refused to get it, the manager told us that we will apply for financing and the they will give us 30 days to decide if we will get the tv or not, and that we can cancel it anytime we want on that 30 day...

Visions Electronics / cell phone

El
Apr 30, 2017

Hello On last Friday, I accompanied my friend who is a Syrian refugee recently arrived to Canada and doesn't speak, read or understand English, to your store located in Saint James area of Winnipeg Manitoba, to return a cellophane that he bought from that store on the previous day, Thursday...

Visions Electronics / lied to by misleading or untrained sales staff to close a sale

Br
Mar 18, 2017

I purchased a new TV wall mount cables and installation from Visions on Christmas Eve 2016 totalling a little over $1700.I expressed to the salesman my concerns that boxing day prices may be better than the price i was paying on Dec 24th.His response was no problem Visions has a 30 day...

Visions Electronics / 60' tv with outdoor case for business

Yo
Mar 18, 2017

Spent $6000.00 plus to Vision Grand Prairie, we bought 3 55' LG 4K TV and 1 60' SHARP 4K TV, outdoor tv shield for 60' tv and 4 brackets. Told Manny( sales asociate) about my plan-- we're putting a new resto business at Grimshaw, Alberta and I need 3 tvs inside signage and 1 outdoor...

Vision Electronics / laptop computer

Jo
Feb 01, 2017

Unbelievable! Rip off! I bought a refurbished laptop and when it arrived, it could not even boot up, not even through win 10 recovery option. I called to have it sent back and return my money. No refunds they said, because I opened the box it came in! Nowhere does it say on their website...

Vision Electronics / msi gaming laptop

Ma
Jan 17, 2017

Vision ElectronicsSir, I have been a loyal customer of vision electronics. To name a few TV which cost me 4000, sound system for my car cost me around 2000 and many more . Recently I bought a MSI laptop( Dec 2nd week ) which comes with a hard case backpack. At that time there was no stock of the said bag...

Visions Electronics / sales, free shipping

Vi
Jan 04, 2017

Visions ElectronicsIncredibly poor customer service. Purchased a omnimount re27 rack that clearly said (And still says) free shipping and paid for it ($700.00+). I even spoke to a sales person before I ordered who told me the best way was to order online for fastest delivery. I called 4 times over a week for...

Store 22 Visions North / car deck e64386986

Wa
Dec 15, 2016

Store 22 Visions NorthMy faceplate of the deck was not lighting up, so I ejected the deck and put it back in the main box, only one side was attaching and the other side was not. I go in to visions and the car mechanic took the whole thing out of my truck and told me they were going to send it out for service, and...

Visions Electronics / samsung digital camera

Re
Feb 24, 2016

We purchased a Samsung digital camera from the Visions location on Millstream Rd. in Langford B.C., a little over a year ago. At the time we purchased the extended warranty to hopefully cover us for 4 years from date of purchase. In the time since the initial purchase we have had 2 problems with...

Visions Electronics / jabra storm bluetooth headset

Re
Dec 29, 2015

I purchased the Jabra Storm Bluetooth Headset on Boxing Day as a gift. The seal was broken to be able to look at the headset without taking out of the box. I called Visions to see if I could return and I was told absolutely NO. They apparently like to take your money and provide no...

Visions Electronics / false advertising / bait and switch!

Su
Dec 18, 2015

Warning: this store is currently advertising items they know they do not have in stock, then changing ("upgrading") to different models before mailing the item to the customer. A few days ago, I placed an order for a samsung 50h5203 tv because they had a good price. The ad said "limited...

Vision Electronics / laptops

Ma
Nov 24, 2015

To: vision electronics customer service from: mansur mashanlo dear customer service manager I mansur mashanlo the customer of your store (1970 oxford connector, port coquitlam, bc v3b 4h3) , made a purchase of two laptops on september 25th, 2015. The first laptop was a 15-f110ca hp 15.6 “n2840...