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Visions Electronics
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Visions Electronics reviews 141

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1:00 pm EDT
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Visions Electronics The worst customer experience of my life.

I purchased a Refurbished TV online on 2023-12-20.

Product received on 2023-12-27. Beaten up / taped up box. 50+ clusters of dead pixels or what appears like dirt stuck behind the panel. Bottom right visual issues, bent leg. I contacted the company the very same day, as they have an extremely strict policy where they will reject all claims made past 24h upon receiving a product.

They never replied.

I wrote again on 2024-01-08, this time threatening to file a credit card chargeback.

No reply.

Credit card chargeback filed on 2024-01-15.

On 2024-01-29, Visions replied with a mere pre-written email template claiming I could return the TV (800km drive for me), or ask for a refund, but I'm responsible for sending it back (how?) and I may be charged shipping fees at their discretion. The template never addressed the claims I made in my previous 2 emails, nor did it apologize for any inconvenience. Their email was also sent more than 30 days after my first email to them, which is past their own return period.

On this same day, I called my bank to inquire as to what to do.

On 2024-02-09, my bank called back, we discussed the situation, we agreed Visions was at fault, and the chargeback claim went ahead.

Visions fought back against the claim yet still never tried to contact me to resolve the situation. Based on the same data I had provided my bank, the chargeback claim was ultimately rejected on 2024-03-19, because I still have the product.

On that same day, I then called Visions. This time (of all the times I tried calling), someone answers and says they will look into the situation and get back to me.

On 2024-03-20 (today), I received an email from Visions where I can find my own box and bubble wrap, am responsible for preventing any further damages, and they will refund me upon receiving and inspecting the TV. No mention of an exchange, no proposal of sending me a replacement first so I can send the broken TV back in a proper box.

I stand here today befuddled. Never in my entire life have I gone through such experience. From the very beginning I have communicated proactively. I received a faulty product (which being refurbished, should have been quality tested twice), which is Visions’ fault. I never heard back for more than 30 days. When I finally did, a chargeback request was ongoing, and ultimately, I stand here 3 months after ordering and I’m down over 1k and stuck with a broken TV.

I will not stop fighting until this is resolved, but the countless hours, the anxiety and angst can never be fully compensated.

STAY AWAY.

Recommendation: STAY AWAY.

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Update by Alexandre Huot

I purchased a Refurbished TV online on 2023-12-20.

Product received on 2023-12-27. Beaten up / taped up box. 50+ clusters of dead pixels or what appears like dirt stuck behind the panel. Bottom right visual issues, bent leg.

I contacted the company the very same day, as they have an extremely strict policy where they will reject all claims made past 24h upon receiving a product.

They never replied.

I wrote again on 2024-01-08, this time threatening to file a credit card chargeback.

No reply.

Credit card chargeback filed on 2024-01-15.

On 2024-01-29, Visions replied with a mere pre-written email template claiming I could return the TV (800km drive for me), or ask for a refund, but I'm responsible for sending it back (how?) and I may be charged shipping fees at their discretion. The template never addressed the claims I made in my previous 2 emails, nor did it apologize for any inconvenience. Their email was also sent more than 30 days after my first email to them, which is past their own return period.

On this same day, I called my bank to inquire as to what to do.

On 2024-02-09, my bank called back, we discussed the situation, we agreed Visions was at fault, and the chargeback claim went ahead.

Visions fought back against the claim yet still never tried to contact me to resolve the situation. Based on the same data I had provided my bank, the chargeback claim was ultimately rejected on 2024-03-19, because I still have the product.

On that same day, I then called Visions. This time (of all the times I tried calling), someone answers and says they will look into the situation and get back to me.

On 2024-03-20 (today), I received an email from Visions where I can find my own box and bubble wrap, am responsible for preventing any further damages, and they will refund me upon receiving and inspecting the TV. No mention of an exchange, no proposal of sending me a replacement first so I can send the broken TV back in a proper box.

I stand here today befuddled. Never in my entire life have I gone through such experience. From the very beginning I have communicated proactively. I received a faulty product (which being refurbished, should have been quality tested twice), which is Visions’ fault. I never heard back for more than 30 days. When I finally did, a chargeback request was ongoing, and ultimately, I stand here 3 months after ordering and I’m down over 1k and stuck with a broken TV.

I will not stop fighting until this is resolved, but the countless hours, the anxiety and angst can never be fully compensated.

STAY AWAY.

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3:06 pm EST

Visions Electronics Stereo Install Scam

1. Visions does not have a blanket stereo installation price. If you call around to their other stores and ask for a price on installing the same stereo you will get prices from $228, 348 to $438. The install takes 30 minutes.

2. Single DIM car stereo install is about $108. Single DIN means the stereo is 2" high, a double DIN is 4" high. A Double DIN install is about $238. Those are the cheapest rates I could find in all their stores. The issue is although the 'advertised car stereo' is listed as a single DIN with a floating 7" monitor, the installers will charge you for a double DIN - TOTAL SCAM as the harness is 2".

Recommendation: Don't let them install anything!

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Visions Electronics complaints 139

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Visions Electronics Product delivered damaged, no replacement/no refund

I bought 2 tvs on Dec 21, they were delivered on Dec 27, but one of them was damaged. I emailed them within a few hours of receiving it to inform them since they only give 24 hours to report issues. They replied on Dec 30 requesting pictures, I sent everything they requested on Dec 31. They did not reply again until January 10, asking me if I would like "a replacement or refund for the damaged unit." I said I wanted a replacement, and followed up with them 4-5 times since then and have not received any reply from them. I paid $418 for broken merchandise.

Claimed loss: $418

Desired outcome: I would like my replacement and the broken merchandise picked up.

Confidential Information Hidden: This section contains confidential information visible to verified Visions Electronics representatives only. If you are affiliated with Visions Electronics, please claim your business to access these details.

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I’m with the people who want to leave no or negative stars. Ordered speakers online over a month ago, where it states 3-5 business days for delivery. Two different tracking numbers, one for purolator that just states packing label created, and Canada post one just states delayed, in transit (though after contacting 5hem they can’t find). I have submitted...

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December 16, 2023 I bought a tv, spent $481.94. They called while I was driving home to say they forgot to put the power cord back in the box and if I lived close by. No said, I live 120kms from Grande Prairie. I was told they would ship it yesterday. I called today December 17, 2023 was told it wasnt shipped that the post office was closed when they...

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Is Visions Electronics legit?

Our verdict: Complaints Board's thorough examination reveals Visions Electronics as a legitimate entity with notable strengths. Despite a 10% resolution rate on customer complaints, which invites a closer look, Visions Electronics stands out for its commitment to quality and security. Clients considering Visions Electronics should delve into its customer service record to gauge compatibility with their expectations.

Visions Electronics earns 91% level of Trustworthiness

Perfect Trust Endorsement: Visions Electronics achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Visions Electronics. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Visions Electronics has claimed the domain name for visions.ca for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Visions.ca has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Visions.ca has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Visions Electronics as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

We looked up Visions Electronics and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

However ComplaintsBoard has detected that:

  • While Visions Electronics has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 10% of 139 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to Visions Electronics. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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Visions Electronics Hisense 70 inch Tv model 65H78G

March 2021 we purchased a new tv at Visions Prince George with 5 year warranty

Nov 2022 we had the screen fixed under warranty

Oct 2023 the tv will not turn on, called Visions to have it fixed again and was told we used warranty once and that is no longer under warranty.

We purchased the tv in good faith and added warranty for an extra $180.00

Having a one and done warranty provides very limited service and is deceiving.

Desired outcome: We would like our tv fixed under warranty or replaced.

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Defective product being sold as new and insurance being added I have never in my entire adult life had suck a horrific customer journey/experience of my life please be warned. Do not buy any of their electronic goods anywhere. My brand new RD 1000 amp bass knob port doesn't work yet they charged me full price for my entire setup and still had the nerve to...

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I purchased a laptop for me 10 year old daughter and the extended warranty. The device stop working about 6 months in. The manufacturer fixed it and roughly 6 months after that it stopped working again. Brought it to vision because their warranty was to now cover it but of course they sent it to their technician and said there was water damage and they will...

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At 2.30 pm. today I called your store to purchase a 75” Samsung Smart TV that you have on sale for 999.00 and the salesman I spoke to checked stock and told me you had one left in stock. As a senior citizen with mobility issues I asked if your staff could install the TV and how soon could I have it done. He informed me that it could be installed on...

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Visions Electronics Hisense 75" TV - Damaged

Worst customer service ever! Purchased a 75" Hisense TV. Delivered on Friday before the May long weekend. Set up the TV, left side of the panel would not light up. Finally received an email on the Tuesday after the long weekend that stated:

(Visions Electronics)

May 23, 2023, 11:12 a.m. MDT

Hello,

Thank you for your ticket, we are very sorry for the condition of your TV upon arrival. Please respond to this email with pictures of the following:

All 6 sides of the box

Serial number on the TV

Serial number on the box

All internal packaging

The TV turned on

Damages to the TV

Once we have these photos we will proceed with either Replacing or refunding your order.

Thank you,

Visions Electronics - Customer Service

The next 2 emails I received were to inform me that it was my fault and any claim I had was denied. Further stated that the first email I received was from a trainee and was meant for a different customer. I asked them to send out a technician and show me were I allegedly damaged the TV, denied.

An expensive lesson, $1013.60, and that purchase will be headed to the landfill shortly.

Never again will I shop at Visions!

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Visions Electronics Proscan 75" 4K Ultra HD UDR10 webOS

I purchased a Proscan 75" 4K Ultra HD UDR10 webOS on Dec 25th but was sent a defective TV. The TV was returned and after much back and forth with the company. Visions Electronics has sent a replacement TV which was broken on arrival. As I have been in and out of time in the week leading up to Easter I could get to setting up the TV due to its size and need for more than 1 person set up. On setup the TV yesterday, we discovered we had been sent a TV with a broken screen. This might be a calculated attempt to punish me. Please intervene in this matter.

Desired outcome: A return of the TV and a refund of my money

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Visions Electronics Proscan 75" 4K Ultra HD UDR10 webOS Smart TV (PWOSU7545)

Hi,

On the 25th of December, 2022; I ordered Proscan 75" 4K Ultra HD UDR10 webOS Smart TV (PWOSU7545) which arrived on January 13th, 2023 as from AMJ Campbell for your Visions Online delivery.

I observed that every time I turn off the TV; It won't turn back on and I had to power cycle (unplug and plug) to be able to turn it on (have video proof)

Reached out to Vision's Electronic to return and replace the TV; they agreed and arranged the pickup the TV on Feb. 23rd, 2023 through Day & Ross with return tracking number : SCG9753873

Since then Vision electronic has refused to replace or refund the TV despite multiple attempts to reach them. Depriving me both assess to the TV and the money to replace which has significantly affected my mental health.

This is terrible customer service. Is Vision Electronics attempting to rob me of my money? I demand an apology and an explanation and a refund of my money.

Desired outcome: I demand an apology and an explanation and a refund of my money and a replacement of the TV for the inconvenience.

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I called to confirm that they would price beat an authorized online seller selling the DJI mini 3 pro, for 1090.00. I was told, even as I guided them through the DJI website's link directly to the selling vendor, that they'd have to confirm that was an authorized vendor with their own dji sales rep. I asked what would happen if the sale ended before it wa...

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Mohammad Rabie helped me with the purchase of a 24inch monitor once I got he I noticed there was a sticker on the box saying it was missing a cord but no one said this to me in the store and I got the box off the shelf with all the other monitors so I sent my brother back to return the item with the recipe (only about an hour's time passed from original...

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Visions Electronics Invoice number: [protected]

Invoice Number: [protected]

Good day,

I bought a TV from Visions in Victoria, BC Nov 29, 2017. The sales person told me clearly numerous times that the $309.00 warranty insurance would be refunded back to me if their was no claim. I called Mike the Manager at Visions at: Unit 101-2401D Millstream Rd, Victoria, BC who said nothing he can do and call Head office. He was not interested in helping me. I called Customer Service number [protected] and spoke to Afra who listened and then put me through to: Candice at Customer Service /Warranty Manager who said nothing they can do. I am very unhappy and dissatisfied with Visions and felt taken advantage of as I had no reason to doubt the advice I was given by the salesperson. Candice had no interest in helping me and referred to Policy. I trusted Visions and they have let me down. Their is NO CHANCE I would have bought the warranty if I wasnt getting the full money back because now it means I have to spend $600 more to get my $300 back. I would 100% not have gone for this. I chose Visions over all other stores that sell the same TV and now I see why people are weary about shopping at Visions. Please make this right and reimburse my money. Please call my cell [protected] to resolve this and make it right.

Desired outcome: I want my money back asap. thanks

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3:16 am EST

Visions Electronics TV Installations

Hi There,

I had three TV's installed by your lead technician Aaron, & two of the installations did not go well at all. Below is a brief synopsis:

1. Main floor/family room(85 inch Samsung QLED) - During the walkthrough I was informed that the chances of damaging the wall tiles is .0001%; however it turned out to be contrary, meaning my expensive wall tiles were chipped. Secondly, the technician had to drill 4 extra holes, because he did not use stud finder to locate the studs before drilling the first 4 holes. My tiles are very expensive & I will have to get them fixed sooner or later.

2. Theatre room (86 inch LG) - The TV was not centered & it was almost 6 inches off from one side. This was later corrected, however technician had to drill extra holes. The wrong holes were patched, but obviously I will have to take care of the painting part.

Aaron is a nice guy, & he admits the above two mistakes. To my understanding he is the best guy & that was the reason I paid top dollars for my installs.

Kindly please assist with the compensation, as I am a loyal customer of Visions & have given several referrals to Surrey location.

Regards.

Ally

[protected]

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Visions Electronics Ice maker machine

I have returned an Ice maker machine for refund. After severals calls, by the way no mather what time you call a message says there's a minimum waiting time of 11 minutes, and after 20 minutes of waiting the line cuts, so I have tried many time in a same day and I finally spoke with Jeremy and asked him about the situation for my refund and he told me that he was going to take care of it later that day. That was 13 days ago and still no refund. The unit was received in their warehouse on Nov.1st.. Today, DEC.19th, first thing I did, I called at opening hour, the line has been cut 3 times so far but I won't give up until I speak to someone.

Desired outcome: I want my money back for my order #[protected], RA# 5536-E-563.

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3:19 pm EST

Visions Electronics JLAB Talk Pro

I purchased the items and on my way to Edmonton the sales called me to advised that I got the wrong item. After a day I got sick and got Positive with Covid. i came to the shop after I got better but they mentioned that they can’t do anything instead just keep the item I bought for they can’t help me at all because of their system.

Desired outcome: No one helps me in resolving my issues in returning the item

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Visions Electronics Level of customer service.

I recently made a purchase online for a drone. When the product arrived it was clear that the item in question was in fact a open and used drone with dead batteries in the remote and a damaged box that was taped together. I immediately notified customer service of my problem and was told I could return the product for a refund or a replacement. After choosing to have a replacement for the product, I sent it back only to have my order canceled and a refund instead of the replacement was then issued. After a further inquiry I was told that there were none available so I was issued a refund, but looking again online there were a few at other locations that could have been used as a replacement.

I received no apology for the used product originally sent or any explanation as to why it was already open and sent in place of a new product. Then after canceling the order I was no longer able to order a new one and was forced to take my business elsewhere. The level of customer service was not well received, as I essentially waited weeks only to receive a used product and then just receiving a refund in the end so a complete waste of my time. My ticket # was (162970), Unfortunately I don't believe I will be shopping with Vison's in the future given my experience. If more contact is desierd you can reach me at my personal email ([protected]@gmail.com)

Desired outcome: I feel a discount on a similar product would have been appropriate or at least some sort of resolve for this whole altercation. But it was left with no response

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Visions Electronics Warranty service

On 06/20/2020 I purchased a Samsung dryer through Visions. I also purchased a 4 year warranty at time of purchase. On 10/24/2022 the dryer ceased heating. I contacted the customer service department and was given the name of a repair company to call. When I called them they told me they no longer had a Samsung technician. I called customer service again and was told another company would call me. I never received a call and ended up calling Customer Service a third time and was given the name of another repair company to call. Finally on November 1 a technician came to look at the machine. He took it apart, determined what was wrong and reassembled it. He told me he had to submit an estimate for approval before he could move ahead with the repair. Apparently the estimate was finally submitted to Visions on November 3. I phoned a number of times to find out the status of my warranty claim. Finally when I called them 11/21/2022 I was told that they would not repair the dryer and the store would be contacted. I would be offered a suitable replacement or would have credit for what I paid for the dryer. As of today 11/30/2022 I have heard nothing. I have now been without a dryer for 5 weeks! This is totally inconvenient and unsatisfactory. The warranty is worthless nd the service is pathetic. I will not be purchasing from Visions in the future.

Desired outcome: I would just like my money immediately refunded so i can purchase a dryer elsewhere. I need one immediately!

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Visions Electronics tv

Hello sir,

Hope this meets you well. Please I have an issue that I need help with ,I don't really know how to go about it. I got a TV from your store in signed Hill. Unfortunately I did not get extended warranty on the TV. I hard issue with within the 1yr plus. I came to d the store and laid a complain and I was told to bring it over since January 2022. As an talking to you now the TV is still with your store. The manufacturer is not in existence anymore. I don't know what to do. Please I need help please. I don't have TV in my house I have little children we can have access to TV and games. Kindly help me with someone that can help me , with a no I can call please. This issue have be on since last yr September before I was asked to bring it over by January 2022 this yr. Please

Desired outcome: Am read to get a new one if part of the money can be refunded because the discarded the TV while waiting to fight for a claim.

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Visions Electronics Damage

Your policy is a complete scam I had a TV delivered to my home had no damage to the curtain no visible damage to any kind of packaging as this was a gift for somebody we stored it in a closet when nobody could access it and then and then we bring it out three days later and find that it’s damaged after repeatedly calling them and asking them for assistance with this and forgiveness for whatever happened he just kept digging deeper and deeper to find reasons not to replace the TV now this was at $1100 spent for something that I can’t even use and it’s gonna cost $900 just for the glass alone big company that like that they should be taking care of their customers and not pushing them away I bought three items there and they will never be a fourth

Desired outcome: Replacement

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Overview of Visions Electronics complaint handling

Visions Electronics reviews first appeared on Complaints Board on Jun 21, 2007. The latest review The worst customer experience of my life. was posted on Mar 20, 2024. The latest complaint Extended warranty service provision was resolved on Apr 01, 2022. Visions Electronics has an average consumer rating of 1 stars from 141 reviews. Visions Electronics has resolved 15 complaints.
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  1. Visions Electronics contacts

  2. Visions Electronics phone numbers
    +1 (866) 530-3363
    +1 (866) 530-3363
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    Online Store
    +1 (888) 855-9855
    +1 (888) 855-9855
    Click up if you have successfully reached Visions Electronics by calling +1 (888) 855-9855 phone number 2 2 users reported that they have successfully reached Visions Electronics by calling +1 (888) 855-9855 phone number Click up if you have UNsuccessfully reached Visions Electronics by calling +1 (888) 855-9855 phone number 6 6 users reported that they have UNsuccessfully reached Visions Electronics by calling +1 (888) 855-9855 phone number
    Customer Service
    +1 (403) 255-2270
    +1 (403) 255-2270
    Click up if you have successfully reached Visions Electronics by calling +1 (403) 255-2270 phone number 0 0 users reported that they have successfully reached Visions Electronics by calling +1 (403) 255-2270 phone number Click up if you have UNsuccessfully reached Visions Electronics by calling +1 (403) 255-2270 phone number 0 0 users reported that they have UNsuccessfully reached Visions Electronics by calling +1 (403) 255-2270 phone number
    Head Office
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  3. Visions Electronics emails
  4. Visions Electronics address
    6009-1A Street SW, Calgary, Alberta, ABT2H0G5, Canada
  5. Visions Electronics social media
Visions Electronics Category
Visions Electronics is related to the Consumer Electronics category.

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