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Visions Electronics

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Customer Service

+1 866 530 3363 (Online Store)
+1 888 855 9855 (Customer Service)
+1 403 255 2270 (Head Office)
6009-1A Street SW
Calgary, Alberta
Canada - ABT2H0G5

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Complaints & Reviews

Visions ElectronicsCustomer service

I went to buy a lens for my camera in vision electonics at faithfull avenue in saskatoon. I waited there for about 30 mins. No one came to help i asked 3 employees to help me. There was a guy named kartik he said there is only one guy in store that can help. Very rude. Then why rest of guys arr working there. Will not go this place in future. Awfull customer service.

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    Jul 16, 2020

    Visions Electronics — Laptop dell

    Hi, I purchased refurbished dell laptop latitude, E7440 model, no, [protected], time at 5.20 p.m., I was in...

    Winnipeg

    Visions ElectronicsSamsung s9

    I bought a new Samsung S9 mobile phone from Regina, SK, North store which was later revealed a faulty piece. I went back to the store for the replacement with the expectations of some better customer service and a good advice from the staff but disappointed when they totally refused to change the set with the same model even. Intead they demanded 15% of the cost of mobile in the name of 'THE POLICY'. The manager was so rude and I think didnt know the basic norms of customer srevices. May be that was not their fault as the mobile was packed in a sealed box but that wasn't mine too and I had to pay a good amount for nothing. After that nasty experience, because money matters for me, I decided not to shop any thing from 'the Vision'

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      Mar 28, 2020

      Visions Electronics — Covid-19 precautions not being taken seriously

      3/28/2020 - I work for Visions (will not say which one because I need to keep my job) and the managers are...

      Visions ElectronicsNever received

      Purchased a stove Feb 22 2020. It's been a month and still no stove. Although the website says with in 3 weeks. After 8 or 9 calls spoke to the store manager, who seems to be more concerned with how much he makes than to help with getting my stove. They have no idea where it is and says may take another month. They have nothing else in stock to offer me and thus means another month to wait. Each time I am told they will look I to something no one ever returns the calls

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        Feb 20, 2020

        Visions Electronics — 49” samsung tv

        Bought a Samsung TV on Saturday from Visions, got it home only to discover there was a crack in the screen...

        Calgary
        Feb 15, 2020

        Visions Electronics — Not honoring the 5 year warranty of a tv I bought on sept 27, 2017

        Hello, I am a retired person who bought a Samsung tv(40" UHD smart LED ) from Visions Electronics from...

        Mississauga
        Feb 08, 2020

        Visions Electronics — Asus laptop

        February 8, 2020 This letter is being sent to you regarding concerns about ASUS lap top computer purchased...

        Jan 17, 2020

        Visions Electronics — Electric car start

        First I called your location in victoria (langford), BC, Canada and spoke with Julien. I requested a quote on...

        Victoria
        Dec 15, 2019

        Visions Electronics — Customer service from staff and management

        On November 3, 2019 I went to Visions to buy a Samsung 65" QN65Q60R, but left with a Samsung 65"...

        Winnipeg
        Dec 01, 2019

        Visions Electronics — Samsung 75" tv

        Last Monday, Nov 25, we drove to your Grande Prairie store with the intent of purchasing a Sony 75" tv. The...

        Grande Prairie
        Oct 19, 2019

        Visions Electronics — Repair with extended warranty

        Purchased a tv and was talked into buying extended 5 year warranty. Was told if not used then at the end of 5...

        Winnipeg
        Sep 17, 2019

        Visions Electronics — Service/knowledge

        I have shopped at Visions for many years. I have bought 2 TV's, 2 Asus tablets and gift certificates and...

        Regina
        Aug 31, 2019

        Visions Electronics — Warranty rebate

        Time to claim my warrty rebate after waiting period of 5yrs. Claiming and waiting since then nothing came in...

        Winnipeg
        Aug 21, 2019

        Visions Electronics — Extended warranty

        My family purchased a 60" TV from Visions over 5 years ago and, at the time, we purchased the 5 year extended...

        Jun 07, 2019

        Visions Electronics — tv

        I am writing today to complain of the poor service I received from your branch 9145 Airport Road Brampton on...

        Brampton
        May 02, 2019

        Visions Electronics — tv

        Bought a 55 inch tv from them april 3. Told both the salesman and store manager that I didn't need it...

        Whitby
        Apr 29, 2019

        Visions Electronics — Car remote starter

        Its a car starter., item was idatastart serial number of the product is FCC ID: 2AEPJ-TR3450AF IC...

        Regina

        Visions ElectronicsCustomers service

        We are writing you to let you guys know how very disappointed we are. Last September I ordered an enzo game chair. I did not receive it for 12and half weeks with no updates from sales team. At the same time I bought a TV stand. Both items went on sale for 20 dollars less. I applied for price difference. I received a 20 dollar cheque for one but a gift card for 20 dollars for the other. Wondering why this is as I should of got a cheque for both of them. Now my wife and I have purchased a fridge on March 4th 2019 and as of noon on April 19th still have not received the fridge. Went into Visions to asked where it was and no one knows where or why we have not received it. As of 230pm we were told that the salesman was suppose to send an email when purchased but did not. He did ask the manager if he had to and he stated no but now he was suppose to. Not sure if this was just the excuse they came up with or it is valid. We at this point wanted to cancel the order as we need a fridge and can not keep waiting with no idea if it has even been shipped or when we can expect to receive. They told us sorry but can not stop the financing so were unable to cancel. There is nothing stating in your policy that financing cannot be canceled. We at this point were given a 50 dollar gift card for our inconvenience but no timeline on the fridge. Feel we deserve more answers on how your policy works and also when we will be getting a fridge. Something must change when it comes to ordering items you don't have in stock and a way for customers to have updates on these items as the salesman seem to not have any idea after sale is made seems like it doesn't matter when you get those items but are expected to pay anyways.

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          Visions ElectronicsProblem with extended warranty

          1 year ago I bought a boss car stereo. At the time I was talked into buying an amp for it. I also bought the exteded warenty. I was really happy with the sound. My stereo quite working so I brought it in for repair. After 6 weeks I got a message it was ready. I went in to find they had sent me a different one that was twice the size and I couldn't use it. They looked and didnt have anything compairable so they sent me to a different store. At that store I was told there was nothing they could do. So now after driving 2 hrs to get to winnipeg I am left with an unuasble stereo. Another 2 hr drive home and have a $200 paper weight.

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