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LG / lg v10

1 Texas City, TX, United States

I purchased this phone approx. 4 months ago. I noticed that the back of the phone gets very hot. My phone is left on my night stand because I use it as an alarm clock. I woke up one morning shut the alarm off and noticed the screen was cracked. I explained this to customer service who gave me a r number to send it to them. I received an email today telling me that I dropped the phone WHICH I DID NOT. I explained to them the phone gets VERY hot but they didn't want to hear it. So now I am getting my legal department involved and putting a complaint with the BBB. How dare they tell me I dropped it when it was defective!!!

Nov 22, 2016

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