SUBMIT A COMPLAINT

LG Electronicswarranty service

Review updated:

1 year old LG refrigerator / freezer purchased at Home Depot in May 2017. Compressor has failed. No cooling for three days now. Contacted LG Electronics Warranty Service and was provided contact information for several different service contractors. Of those provided, three stated that I am not in their service areas. One could not provide service for a week. Calls to another resulted in anonymous voice mail message. Last of the contractors will not commit to a date and time for service to be provided.

Considering the experience, I strongly suggest to prospective appliance buyers that they run quickly away from LG branded electronics. Though the units may be attractive, they are unreliable and prone to failure. Execute an internet search for "LG refrigerator compressor" and you will hundreds of reports of nearly new units failing and the very poor customer service. The offshore representatives struggle with comprehension of the English language.

Lastly, I implore Home Depot, Lowes and other national appliance retailers to pull these inferior products from their stores. The experiences of your customers with LG warranty transfers to their impressions of your company.

Z2
Jun 06, 2018
Sort by: UpDate | Rating

Comments

  • Ir
      Jun 15, 2018

    LG french door refrigerator purchased 7/9/17 refrigerator arrived and within 24 hours FROZE EVERTHYING IN THE REFRIGERATOR. Hours and hours on the phone trying to get help.
    2 weeks with no refrigerator. The replacement worked wonderfully...until 2months in frost buildup occurred on front gasket of both freezer drawers. Hours on the phone.
    Local appliance center was sent. Tech told me they had ALREADY RECEIVED AN EMAIL regarding this problem. he fixed it. eventually the bottom freezer drawer stopped automatically closing. And the FROST IS BACK on the bottom. 2 weeks ago LG (Literally Gagging!!) promised tech was contacted. 2 phone calls later they are trying to tell me why there might be frost build up again. Can I sue LG for lost work time...hours on the phone.. Frustrated. Class action suit wouldn't be wrong.

    0 Votes
  • Lg
      Oct 02, 2018

    Oh No! That’s terrible to hear your refrigerator is not working properly. I can understand how frustrating it would be to have a reoccurring issue with your refrigerator. If you still have this unit, I would love to assist you with this issue. Please copy and paste the link below, so I can resolve this issue for you. ^AO https://refrigerators.lgsupport.com/hc/en-us/requests/new?id=WEB_132_43f51cffa70135d479289c4dc88b0178&agent=4523297

    0 Votes

Post your comment