LG Electronics

I contacted your customer service on May 22nd and was pleased that I received a visit the next scheduled day, May 23rd between 1 and 5. The technician Carl Andrews called at 3:30 to state he was ill and could not come. The appointment was rescheduled for May 31st . Carled showed up on the 31st, proceeded to tell me that he would not be the one coming back, I asked what did he mean, stated he had to order parts, that this was his last day at LG that it was a horrible company and job. He then ordered the parts and left after much complaining. He made the follow up repair visit for June 5th between 1 and 5. On June 5th I came home from work and no one showed up. I called LG customer service on 6/6 and was told that I would receive a call in one hour with a technician to make the appointment, no one called. I called again this morning to be told that it will now take 3 to 5 business days for someone to call me and that there was NO supervisor to speak with me regarding this issue. I have a refrigerator that is making noise that keeps me up at night for the past month, the inability of your customer service staff to tell the truth is ridiculous and there is no means for a customer to speak to a supervisor to get this resolved. I also attempted to submit an email with the above information and it would not allow me to send! SMH this is ridiculous!

I purchased a new LG Stove from Sears in Fairmont, WV in March this year. I paid 2, 799.99 for this stove. Two weeks ago we had our local gas company come out to install gas to our home, Our contractor had already hooked the stove up to the gas line. When the gas company employee turned on the gas his equipment showed that there was a gas leak coming from inside the stove. At that time the gas was turned off and I called the local store where I purchased the stove I was then referred to call Sears customer service. From there I was told it was LG that I needed to speak to. Since that day I have gotten nothing but a total run a round. I am at the end of my rope and refuse to call them again today since I was promised that they were expediting my complaint and I would hear from them in the next 24 hours. Of course they never called me back. How can a company do this to their customers? I am beyond stressed and am now thinking I might as well put it the hands of a lawyer. I hope others read this and decide not to purchased any LG items. I have only revealed about half of what I have went through this past 2 weeks with this company. It would take me all day to go over all of it. I really hope maybe someone from LG reads this and decides to listen to the phone calls I have made and the ones made to me by LG customer service and from their repair service.

1 year old LG refrigerator / freezer purchased at Home Depot in May 2017. Compressor has failed. No cooling for three days now. Contacted LG Electronics Warranty Service and was provided contact information for several different service contractors. Of those provided, three stated that I am not in their service areas. One could not provide service for a week. Calls to another resulted in anonymous voice mail message. Last of the contractors will not commit to a date and time for service to be provided.

Considering the experience, I strongly suggest to prospective appliance buyers that they run quickly away from LG branded electronics. Though the units may be attractive, they are unreliable and prone to failure. Execute an internet search for "LG refrigerator compressor" and you will hundreds of reports of nearly new units failing and the very poor customer service. The offshore representatives struggle with comprehension of the English language.

Lastly, I implore Home Depot, Lowes and other national appliance retailers to pull these inferior products from their stores. The experiences of your customers with LG warranty transfers to their impressions of your company.

We bought LG television (43'smart) this April... Last week, the TV fell down from the table because the stand was broken... We observed that the stand couldn't withstand the heaviness of the television... We strongly recommend you to replace or repair the TV immediately... We already reported this problem in Qatar but technition said we need to bear the cost of repairing but that is not possible as this is due to TV

I bought a tv last year. Still under warranty.
Since a couple of months I have been getting an error on my browser whenever I try to watch anything in the Google chrome browser. The browser would restart and the error message APP WILL NOW RESTART TO FREE UP MORE SPACE appears. It happens all the time now with alot of websites.
Browser also displays a message update chrome but when i try to update it says it is not supported on this device.
When I try to watch any movie website it just loads but doesnt work.

I have called customer service in the Philippines and they have come to my house 3 times To troubleshoot. The last time they came they even changed the motherboard. And still the same.
They changed back to the old motherboard and left. They said they will update me.

They have not responded to my inquiries anymore. I have called them more than 10 times and send messages and spoke to the manager of the call center who promises to follow up, but never does! I am a spanish citizen and Your customer support here in the philippines sucks, it is nothing compared to the one in spain! Your tv is browser is having issues and they dont know how to fix it. They keep dancing around the problem and I am really upset that they won't even answer me anymore, all they say is we will follow up on this. It's been almost 3 months now with the same issue! Nothing has been done. Are you waiting for my warranty to end? I did not expect this from LG

My smart TV had a problem since I bought it
The problem is a small dark spot hard to notice from normal user after some time this spot become more and more and now my TV is. Working as a radio only sound got out from it
And I call customer service and they plam me because I didn't notice the dark spot at the frost
No thay want my to pay even the problem was from manufactur not me
I hope to solve this issue as soon as possible

Dear Sir,
Have purchased Refrigerator GN-B492GLCH in Egypt dated 02/2015, and although it was not used much,,,
the freezer fan stopped 07/2017. Fan was replaced by LG Egypt.
05/2018 the freezer fan stopped again and was also replaced by LG Egypt.

Although I am still in warranty and the fan was replaced twice for free but apparently the fridge is defected and something else is affecting the fan and causing it to stop.
I request that the whole fridge is to be replaced with a new one same size as I will not wait till the warranty expires and all these repairs would cost me money. Strange enough I had a LG LED TV that went bad exactly after the 2 years warranty and I had to through it away and buy another one,,, I thought buying a good brand like LG spares me the effort to repair cause it is durable,,, apparently your products are no more durable.

Please see that the fridge is replaced it might save your company image.
Thank you
Atef Mansy, Cairo, Egypt, [protected]@gmail.com - 2-[protected]

I received my new AC unit on Wednesday the 23rd of May, I immeadiately called the Call Center 19960 to schedule an appointment for installation and was given the option to choose between Thursday, Saturday or Sunday, so I chose Saturday the 26th of May and the appointment was confirmed by the call center agent.
On Saturday I called the Call Center 19960 again to ask when during the day should I expect the technician to arrive, the agent gave me the installation center contact numbers and advised me to get in touch with them directly to arrange - this is when I was shocked to learn that installation and maintenance is outsourced to a 3rd party company and that LG egypt doesn't have their own technicians.
Upon calling this outsourced, or installation, center I was told that I should expect a technician on Sunday or Monday, which I refused, stating that both days are not suitable for me and my appointment was supposed to be today (Saturday). The lady on the phone told me that she would check the availability/possibility of arranging a visit today then hanged up.
I received a call same day (Saturday) around 9 pm asking me about the AC unit and some other installation related aspects, then told me that he would come on the next day (Sunday); I refused again and told him that my appointment was supposed to be today and I will not be available on Sunday.
On Monday the 28th of May I called the Call Center 19960 for the third time and explained the full circumstances of my previous appointment then asked him to schedule another installation appointment next Saturday 2nd of June, I highlighted that I'm calling early to guarantee that installation on Saturday will be possible and confirmed, the agent apologised for the inconvenience and confirmed my appointment accordingly.
Today, Saturday the 2nd of June, I called the outsourced installation center only to be told once again that installation will not take place today as Scheduled, and instead the technician visit will be on Sunday, not to mention the inappropriate/unprofessional way of communication I received from their side.
I called back LG Call Center and asked them to deal with this mess and told them that I will be returning the AC unit for good if installation did not take place today, the agent confirmed that this will not be needed and gave me all the assuring messages that installation will take place today as promised and that I'll be contacted by the installation "outsourced" team shortly.
The day has passed and still no one has contacted me nor did installation take place.
Finally I'd like to add that I'm greatly disappointed while returning this AC unit, as I had high hopes on LG when I decided to try LG AC units over another brand (dominating the AC market in egypt) which I already have 3 of its units installed in my apartment, and installing the 4th of this same market dominating brand would be a wise decision from a maintenance perspective.

My 3 year old French door refrigerator is going to cost over $1000.00 to fix. Compressor broke and the door with the ice and water has to be replaced. There is no way a 3 year old appliance should have this many problems. This is the 2nd lg refrigerator that has gone bad in a short amount of time. I'm telling everyone I know to avoid LG at all costs! I will have to buy a new refrigerator and it will NOT be an LG

My name is Michell Meyer and I renewed my contract with Vodacom by getting a LGG6 phone.

I received the phone on 24 April 2018 and not even 2 months later the battery packs up.

After charging it the phone was very hot and the battery went from 100% to 0% in 4 hours.

How can a brand new phone's battery pack up and how many times will l have to submit it for repairs in the 2 year contract?
I now have to wait 7 to 14 working days to receive my phone back and with no replacement offered.
I am therefore without a phone for this period of time?

My LG washing machine get out of order and it seems a small electric part got damaged and as the whole control devise is designed to be water resistant the electrician advise me to replace the whole part as it is water resistant
I the. Communicated with LG local iffic in Salalah. / Oman but there were not available in the office, however their mobile numbers were put on th office door I communicated with spare part person in Muscat and local service man, mr Iqbal, the response was very poor and they do not show any interest to solve the costumer problems and address and tackle the concerns. They mention that the part needed is in Muscat but they have not taken any further step to get as sons as possible or to request me to attend the office to be th money. As they're are not available in the office and few times I could not find them in the company office.
They really have no corcerns about their customers

I have a copy of conservation in what's up. They took more than 24 hours or more to reply to you.

Hello I am a British Citizen living in Germany I orderd the above phone from GuterKauf.de as a EU specification phone as it was advertised here the phone became inoperabke not battery or charger fault the screen lights up but no commands are possible just frozen screen I contacted LG & Guterkauf LG sayi must deal with seller as it turns out to be a non EU soec phone as it is programmed for UAE use furthermore no warranty cover. Guterkauf state 1 year warranty and that ended in April 2018 so no help from them this is a disgrace your poducts and customer care is sadly lacking and GuterKauf.de are acting illegally in Europe misguiding their customers and selling your goods erroneously. Can you please advise as i am not very impressed as an avid LG customer with the lack of care thus far. Regards SS

Hi folks,

I am looking for information about your product LG Watch Sport W281.

I found out, there are several versions of the watch W280a, W280v and W281.

I have different LG products: TV, washing machine, phone and the LG G watch, which does not work anymore.

The pin contacts are corroded - one of them. So I found out about the LG Watch Sport in search of a new smartwatch.
Unfortunately, I live in German yand you do not sell the product in Germany.

Since I consider this watch to be the most perfect of any watch on the market,

I have to get it from South Korea. Therefore I have to make sure that the watch will works in german mobile network,

(I think the W281 works in the german mobile network - right?)

and whether it has an EU Declaration of Conformity and / or a CE mark so that I can import it into the EU.

All this information, the german LG customer service was unable to deliver. The Korean customer service I could not reach,

because the Korean LG site is not in English ...

So I landed after a long search here. I hope to get the necessary informations from you.

My email address is: [protected]@uni-duesseldorf.de

I would be very happy about a quick answer.

You just do not make it easy for customers to buy your products ..

Best regards

Konstantin Konstantinidis

Lg has the worst customer service! I ordered a brand new fridge, it was delivered and of course a brand new fridge does not work properly. We had a service tech that came out and logged the documentation incorrectly on a brand new fridge and after 9 calls that I had to initate they still have not sent us a replacement or a person to come out to fix the fridge. It has now been a week without a fridge when we purchased new. I now have 3 escalated cases that are logged and lg cannot help. I am going to escalate this all over social media - don't ever ever ever buy lg!

I purchased an expensive ($3, 200) LG refrigerator and the freezer light has now burned out. I contacted LG to request a replacement part and was told, after three phone calls and one live chat, they don't offer the part any longer. While I haven't had this expensive refrigerator for 10 years, I'm now in the position of having to use a refrigerator which doesn't work as it should. Yes, it keeps food cold but it's very difficult to find food in a dark compartment. Most US-based companies offer replacement parts long after the initial launch of the product. They also use OEM companies to sell replacement parts. Perhaps business and customer support is different in South Korea. This point should be made clear to potential future purchasers of LG Electronics products.

Our Washing Machine is not working since 10th of May.
It look like water supply problem.
we have cleaned the out side pipes.
We assume that there is dust inside the machine.
Please make arrengements to rectify the machine as soon as possible
we are in Taminadu, Cuddalore District, Veppur tk, Sirupakkam Village.
Near by cities are Salem 100Km, Villupuram 70Km, Trichy 100km, Pondy 120km,

Ph: [protected]
[protected]@gmail.com

Hi firstly I would like to say that I have bought many of your products including a Hecto projection home system which I paid $9000 from Harvey Norman's & when I purchased 5 yrs ago was guaranteed the laser system would last minimum of 25000 hrs equal to ten yrs use & the system is amazing now to the not so good the system failed a few weeks back & I rang customers service which where very understanding & advice of s service centre to have it checked to which they found the digital laser had failed & after another call to customer service was asked I said proof of purchase & the repair quote to have it looked at then I get a return call to say LG are not prepared to help or repair as it's 5 years old ! Remembering the unit is advertised as a life of 25000 hrs & our unit has done half the hours of around 12500 hrs so this is my problem you guys were happy to advertise & sell the unit with 25000 hrs but when it fails before the hrs you don't want to help! So where is the customer service or good will for a good customer? So leads to why I have decided to message you here before I go future with the fact your product did not due as quoted & LG where not prepared to help as you know good advertising is much better than someone giving bad advertising so I hope I get some customer service here to keep a loyal customer happy
Look forward to hearing from you hopefully with some good news

Our client purchased a Front Loading washing machine from Croma, EVA Mall, Brigade Road, Bengaluru in 2009. The machine since then has been giving minor issues which were required promptly by the clients prompt action in informing LG. However recently on calling LG customer care in 2017, one person visited and changed the Drain Pump and charged Rs.8000 which he collected in cash when our client was alone at home and she being not literate in English just took the cash bill (kachcha bill) and when she showed it to her family members later she found that she was cheated. LG did nothing to help the client inspite of being informed in writing by post and email. The person who visited was one Raju who works for Wajid Pasha from Sai Service in Dr. Rajkumar Road, Rajajinagar, Bangalore who on googling turns out to be a fraud deceiving customers across Bangalore and posting all over the internet that he is from the authorised service centre for LG and many other brands. He has several names by which he operates in Bengaluru and also spends on Google ads to trap customers.

Again a month ago the motor stopped showing sparks coming from beneath while spinning and on contacting LG they sent one person named Zameer Pasha and he charged for inspection and promised to get back with the motor part and said it will cost 5000 with 6 months warranty, but he never came back.

On contacting LG customer care again through phone and email they replied saying that the part is not available and cannot be replaced or repaired hence asked client to try any local technician or repair centre.

However while selling they promised 10 years motor warranty. But now they are not replying to clients emails at all and have gone mute.

This is the way LG is fleecing customers by promising the moon while selling and not even honouring warranty nor repairing the machine.

Sparks under the machine is dangerous and cause severe damage to life and property in case of fire.

Croma also is of no help now. They only help you buy, rest nothing happens.

We have lost trust in LG India as well as Croma for selling such faulty products. We have spent almost the machine cost itself on repairs.

We suggest customers beware, Caveat Emptor, and be away from LG Washing Machines or products iN India. Also please don't go by whatever they say while selling and waste your money. Croma also won't help. They couldn't even locate the invoice of the product in their own database though our client bought the washing machine from Croma.

LG has also removed the washing machine manual from its website showing an error page.

Model: LG Washing Machine Front Load F8076LP 5kG - never buy it's a cheating company.

I bought 3 LG Aircondition units 3 HP on September 2012.in October 2017 one of the units has a compressor break out and needed to be replaced. I called the LG call center in Egypt on February 2018, they sent a technician for survey, he recommended to replace the broken compressor at an estimated cost of L.E. 2000 and requested to replace the electrical wires by my own means. My electrician recommended instead to change the place of the internal fan to be back to back with the compressor to avoid negative impact of changing electrical wires built inside the walls. I called LG call center early April to do the job, also informed them with the recommendation of my electrician. They informed that they can do the whole job: replacing the internal fan + changing the damaged compressor and so another survey took place. I was informed that the cost to replace the fan location is about L.E. 500 while the whole cost including spare parts will cost L.E. 5500. I was shocked and told him that this not acceptable and that I have to review the matter with the call center because the spare parts costs are much expensive than what I was advised earlier. The call center checked the system and informed that the spare parts costs are L.E. 1500, they were also surprised for total cost figures quoted. So I asked them to submit an official complain as it is not realistic to have the labor costs L.E. 4000 while it is at the most won't exceed L.E. 500. They filed a complaint and promised to get back within 24 hours with feedback. I called many times since then and submitted a complain on WhatsApp application, every time I get a message that they are taking care of the matter that is being attended by the responsible department and that they will revert with feedback within 24 hours. Unfortunately, I never received an answer till today for my complain neither being contacted by any body from the company to clarify the matter which is very strange. I took the liberty therefore to contact LG headquarters directly when I felt that the time is only passing, and all my attempts will go in vain. Appreciate your attention and prompt action. Thanks Mohamed Kamel email: [protected]@outlook.com / Cellular phone: +[protected]

We purchased a LG-49" Smart-4k Ultra HD TV on Nov 25 2017 from BestBuy in Columbia SC. I live on the outskirts of Newberry SC. It had a warranty plus we purchased an additional 5 yr warranty from Geek Squad. The sound started going out and in on it a couple times beginning in April and we just thought maybe we had something hooked up wrong. Then April 26th 2018 it went out completely and didn't come back on. We called the Geek Squad about the issue on April 30.They did some troubleshooting and found out that the sound board was bad and had went out. We were told they would have to replace the sound board. Then we were told they did not service our area and we would have to speak to LG directly. He gave us the part # for the sound board and transferred us to LG( a 45 min call so far). We was transfer to call center overseas. We told him the issue and advised him we had the part # the previous rep gave us. He wanted to redo all the steps again and I told him we have already did that and we need to just get the TV fixed. We advised him again we had a part # for the item but he never took it. He said someone would call us and we would receive a email within 24 hrs to setup a time to fix the TV and he will also do a follow up within that timeframe (that call was about 50 min). No one called or emailed us so I called on May 2. Got connected to a oversea center and was told someone would give us a call and no one called (that call about 7 min). I called back on May 3 was connected to an oversea center, gave the rep the reference # that was given to me and asked to speak with a supervisor. Rep said he could help me and I did not need to speak with a supervisor. I told him I just need to talk with a supervisor and I already knew what the issue was. He put me on a mute hold-no music or anything for almost 30 min. When I made the comment that I hope this call is being recorded so they will be able to see how long you have had me on this mute hold hoping I would hang up he put me on a proper hold. He kept checking the line to see if I was still there. After being on hold for over a hour the phone hung up on me. I called back and got connected overseas again. I asked the rep to speak to a supervisor and she said she could help me. I told her I just wanted to talk to a supervisor and gave her my reference #. She said she could not find any information with that number. I asked for a supervisor again. She put me on hold for about 20 min. She came back and said the supervisor refused to take the call because there was no information for the call. I gave here the ref # again and told her there was information. She still said the ref # was not valid. I gave her the email and she said nothing came up. I gave her the phone # and she still said same thing. I gave her the name it was under and she still could not find anything. I asked her again to just get me to a supervisor. She placed me on hold again(call is now over 45 min, just trying to get a supervisor). Finally got a supervisor and the first thing I said was : "This is the worst customer service I have ever had! It should not have taken me over 2 hrs just to get a supervisor." She did apologize and was able to find my information with my ref #. She looked over my case and said it was cancel and they had to reschedule it. I said how can they reschedule something when nothing was scheduled in the first place. I told her no one has called or emailed us. She apologized and she asked for a minute to see what happened. She came back and said it was canceled because they did not service our area. I explained to her when we bought this TV we were told if anything went wrong it would be fixed plus we bought an additional warranty with Geek Squad to make sure everything was covered. Now we have a TV that is not even 6 months old we can not watch so there is a problem. Sherry they supervisor was very understanding and tried her best to help. She told me she would find someone to service our TV or we could take it back and get another one. She made sure she had all my information and said she would email and give us a call back. She even took the part # that as given to us the 1st day we called. Sherry did give us a call back and sent a email with the information on May 4. She found a company called Windor Electronics out of Virginia who would do the repairs. She said they had to order the parts and they would get back with us. I waited till May 8th and no one called or emailed us about getting the part and coming to fix our TV. I tried calling Windor Electronics several times but never got anyone. I sent a email to Sherry about the issue and advised will give her a call if no one calls us by the next day. Sherry had gave me her direct number. I gave her a call on May 4. Once again I let her know this is the worst customer service I have ever had. I told her it should not take this long to get a TV that is not even 6 months old fixed. Then on May 9 after having to call the people from Windor Electronics because they did not call us we were told 2 of the 3 parts were in and the 3rd one would be in in about 6-8 days. He said once they get the part they will call to setup an appointment to fix the TV. I told him as well as LG that was unacceptable and that it was crazy to have to wait almost a month to get an almost brand new TV fixed. I have never had service like this and I was a big fan of LG products. Me and my families have at least 4 LG products in our homes. But I have told them and everyone I know not to waste their money on a LG product because if something ever goes wrong they do not stand behind what they say and they have the worst service in the world. It is May 20 2018 and till this day our TV has not been fixed and no one has called us.