LG Electronics

My son had an LG rechargeable battery. While on its charger. It caught fire and blew up and burned my wall and carpet. I have pictures of the battery and carpet and wall. I filed a complaint on this before. I had a Mr. Mitchel Robbins call me.The number he called from was [protected]. My number is [protected]. He left me a voice mail. I tried to contact him several times he never responded again. Today " 07-27-18" at approx. 3:15 pm. I got a call from someone from your company. He sent me a verification no. He said to prove I was who I said I was. The number was " G-481519" he then transferred me to what he said legal dept. The man I talked to asked if the battery was in a vape unit. I said at the time it was in the battery charger. He said in a very disrespectful manner. " Well you complaint says he used it for a vape machine. So do you want to start telling the truth now BUDDY". I told him I was not his damn buddy and I was telling him the truth. That the battery blew up while charging. He said well, here is how it is going to go down. Then a computer animated voice came on the line and said something like. " Your out of luck buddy " then I was hung up on. I could not believe how disrespectful this person was from a company as yours.

I have a Nexus 5X (made by LG) I have a bootloader issue. I bought the phone on eBay. They refuse to fix the phone because it was bought on eBay. LG is responsible for this problem, and they do not want to solve it. this is how they want to get more business? I will NEVER EVER IN MY LIFE buy an LG product... And I will tell every friend and family to not buy anything from LG.

Please help and intervene as I am not getting anywhere, with LG Middle East. I have been contacting them since April 2018. They seem not to know what to do, but my issue is a very simple one. Below is my latest message to them. I can send you all my communication with them, should you need it.

Dear LG Middle East,

A)
Today is the 26th of July, 2018. I AM STILL WAITING FOR YOUR RESPONSE. EITHER A PHONE CALL OR AN EMAIL, INFORMING ME WHEN YOU EMAILED ME ABOUT CONTACTING GOOGLE, WHO EMAILED ME AND A COPY OF THE EMAIL. YOU CLAIM YOU DID, AND I KNOW YOU DID NOT. YOUR CLAIM IS FALSE. IF IT IS NOT FALSE, PLEASE PROVIDE THE EVIDENCE, 48 HRS HAVE GONE PAST AND YOU STILL HAVE NOT PROVIDED ME WITH THE DETAILS I ASKED FOR. I AM AWARE THAT TODAY IS YOUR LAST WORKING DAY OF THE WEEK, SO, I HOPE I WILL GET THE RESPONSE, BEFORE CLOSE OF PLAY.

B)
BELOW IS THE SAME MESSAGE I SENT TO YOU YESTERDAY AND THE DAY BEFORE YESTERDAY, (A RESPONSE I RECEIVED FROM GOOGLE ON THE 4TH OF APRIL, 2018); FOR YOUR INFORMATION, I HAVE ALSO INCLUDED YOUR EMAILS, SENDER UNIDENTIFIED, SENT TO ME ON THE 24TH AND 25TH OF JULY RESPECTIVELY. PLEASE LG MIDDLE EAST, PUT YOUR ACT TOGETHER AND DO SOMETHING ABOUT THIS ISSUE. CONSULT OTHER LG ENTITIES WORLD OVER, THEY MAY HAVE SUGGESTIONS.

FRUSTRATED LG CUSTOMER,

TAKAWIRA CHIHWAYI, (TAKS)

C)
MESSAGE FROM GOOGLE, SENT TO ME ON THE 4TH OF APRIL 2018, BY KAREN. I HAVE ALREADY SENT THIS SAME MESSAGE TO YOU, MORE THAN FOUR, (4) TIMES.
Hi Taks,

Thank you for contacting the Google Drive Support Team. I hope this email finds you well. I understand you are having issues with a storage promotion from Google via LG. Although the promotion came preinstalled, LG negotiated this deal with Google, then LG implemented it. As such, LG owns it. Also, note that Android OLM manufacturers add certain features unique to their devices. This also means that their offers are specific to them.

Please get in touch with LG again.

I hope you understand our capabilities to process your request. Please feel free to reply to this email should you have further questions. I am happy to help!

Thanks,
Karen
The Google Support Team

D)
YOUR LAST TWO MESSAGES / EMAILS TO ME:
ON THE 25th of July 2018, you wrote:
Dear Mr. Takawira
Thank you for writing to LG Electronics Middle-East.

Kindly note that you have all the rights to send us everyday, we value you as a valued customer and appreciate your feedback. However, Kindly check our previous E-mail, as we mentioned to you: As this is a Google App/Service so you need to check with Google for that matter as our tools and resources on hand are limited for LG products.
Thank you for your patience and understanding and we hope this information will be helpful in addressing your concern.

ON THE 24th of July 2018, you wrote:
Dear Mr. Takawira
Thank you for writing to LG Electronics Middle-East.

Kindly note that as we mentioned before, nothing we can do from our side. Please check with google for that matter.

Dear Gentlemen;
Kindly i bought a TV 55LA7400 from here in Jeddah - Saudi Arabia; when LG delivered the TV it was broken - they promised to bring another one next day; a couple of Hours; they told me no more from the same Modle available in the stores and i have to contact the showroom.
Afterward; the showroom informed me that they will return back what i had bay which is not acceptable to me and not satisfy.
I believe that Huge company same like LG will bring an updated one for customer satisfaction, PLZ confirm me.
Best Regards;
Mohamed A.Azime
Expert Consultant Team
SBG

On 9/13/17 I bought this fridge brand new. On 7/10/18 it stopped working. Called in on 7/10/18 was told a tech would be out on 7/14/18. Tech never showed up. Called on 7/14/18 was told a tech was never scheduled to come out! ticket was sent in for a service department to call and come out. Turns out service department does not service my area. That was another 5 day wait. Sat on hold for 45 min total of over 2 hours spent on the phone with your sub-par customer service department. Told today 7/24/18 (fridge still not fixed nor has anyone come out) that it would take 4 WEEKS to get someone out just to look at my fridge! This is beyond ridicules you product sucks, your company sucks, and your service sucks! I will never in my life buy another LG product. I will put this on all my social media, and call the company who sold your crappy product and all my friends to NEVER purchase an LG product.

I purchased an LG LSXS26366S /00 Model 503MRXX09050 on May 6th 2015 as a renovated my entire house. Tuesday June 17th the compressor which is under warranty for 7 years went out costing me over 2k in groceries, eating out and repair. LG is only willing to reimburse $150 if I can furnish my refrigerator purchase receipt. Neither the store nor the credit card company can produce the record of my purchase as I am unable to find my receipt. For a cost of 2k a company as grand as LG for their appliances when it's the inferior parts used which is costing me takes no responsibility. It is Tuesday June 24th and nothing have been done to get my refrigerator fixed.

Complaint made to lg, with pictures sent.
Nobody wanted to help.
When talking to the sevice client they seemed to be unconcerned and would tell me its cosmetic. Why should a cooker 3 days old have cosmetic problems.
Cooker top gets cleaned and still looks bad.
This is not exceptable.
A brand new cooker should not have such spots?
Should be fixed or replaced!

I am extremely disappointed with lg, we have a 2 year old fridge that stopped working, apparently the compressor broke. Had called several times and submitted the correct paperwork and was denied 5 times until we finally got approved for the free goodwill checked that was guranteed. We have not had a working fridgerator for almost a month that's not even 3 years old yet! Lg would say they would call back, but would not, so we'd have to go through this inconvenient process all over again. This truly makes me question how much they actually care about the customers who purchase their products and the quality of their products. I am livid about this service and would like some sort of compensation.

past history with service has not been good. purchased and had trouble getting a refrigerator repaired. Got nothing but runaround for weeks trying to get repaired. Against my better judgement we purchased a washer and dryer and a dish washer, after approx. 7 months the dishwasher quit working. . After several attempts lg assigned a work order number and a local ? repair company. company called and said would be out on Friday between 10 am and 1 pm. by 2;30 with no serviceman OI called the company and got" the person your are trying to reach is not taking calls", this did not go over well so I called lg again, the rep tried several times but got the same messages. Finally she said would issue work order and another company would be out Wendsday. ( she apparently did not document it). That Friday the original company called at about 6pm and said service man could come over in a half hour. told them no as Lg had given the call to another company. At about 7;30 pm got call asking if the serviceman job was ok.? stayed around home again on Wendsday, no servce.After after much going around in circles, got told no record of new service and that she could not cancel the order to company as only the company that the work order was assigned to could cancel it. Wendsday. She indicated she would have to pas the problem to a higher level. noe have been without dishwasher almost 2 wqeeks. What do I have to do to have lg honor the warranty?

We bought a LG Microwave about a year ago. Today, 18 July 2018 it's not warming up anymore which is really inconvenient as I already have a freezer, it's winter... which goes along with warm food and drinks. A microwave is suppose to make your life easier... 1 year into the 10 year warranty and its not working anymore!
We had a Whirlpool Microwave that did exactly the same, so we bought a LG Microwave... thinking it will be a better product.

I need this microwave to be repaired please... and if I am going to sit with the same problem every second month like I did with the Whirlpool, I need it to be replaced or refunded.

Please contact me with a solution A.S.A.P

Thank you

I had a perfectly good mobile phone. I initiated an update. The phone no longer worked.
I sent it to LG as instructed by the retailer.
LG stated that it was water damaged.

Looking at the reviews on the internet, it is obvious this is a standard response from LG repairs. I have to pay $20 to get my phone back for a second opinion or private repair!

Disgusting costumer service. I will never buy anything LG again and I shall make sure all my friends, family, and customers are made aware of my experience.

We purchased a 60" LG T.V. FROM Hhgregg at a Black Friday Sale in November of 2013 for $599.00. The mother board had to be repaired in summer of 2015. Now it's 2018 and the T.V. won't show a picture and only has a sound for 1 second. I contact Warrantech and they told me that they would have to provide me with a replacement or send a check because the repairs will cost too much. They sent me an email on June 27th stating that they will send me a check for $290.22. They told me that the TV had already been repaired once. Mind you the warranty does not expire until 6/2019. I AM PISSED. This is the third LG T.V. that we have owned and all of them have gone out. They do not hold to the value of it name. I SHOULD NOT have to go out and purchase another TV that is still under warranty. I have been without a TV in the entertaining area of my home now for over a month. LG has really left a bad taste in my mouth.

When I reached out to Warrantech this is the response that I got
Dear Valued Customer,

Your claim has been approved and we have processed your check for $290.22 as a replacement for your covered item. The check will be mailed to the address we have on file & you should expect to receive the check within 7-14 business days. Please feel free to contact us with any questions at the number indicated in your terms & conditions.

Thank you,

My response:
Good afternoon Alejandro,

I hope all is well. If I purchased an LG 60" flat screen plasma T.V. For the amount of $600.00 plus tax and purchased an extended warranty, please explain to me why I am receiving a check for $290.22. I thought the replacement/or the check would have have at least been for the amount that was paid for the television. This was the purpose for me purchasing the extended warranty so that if anything should happen to the television I would be properly compensated. Please advise me.

Thank you,

Mrs. Mobley

Alejandro response:
Hi,

Tv's devaluate and so rarely you will get reimbursed for the purchase price. If you find the unit not comparable just list features and functions not comparable and I can revise the offer. If not the offer stands.

Thank you!

Alejandro Vicuna

Service Delivery Rep

Warrantech

The Amynta Group

LG PLEASE HELP!
Deeply saddened,
Mrs. Mobley

My name is Ahmed, I live in Australia. Last January I bought LG TV OLED65B7V from Dubai, United Arab Emirates (the receipt attached). The salesman confirmed that there is one year international warranty to cover the device in Australia. Now when I try to tune the location settings, I can't find "Australia" in LG SERVICES COUNTRY. I tried to get back to LG Australia, they shocked me and said that they can't help me ! And now I ended up with a 6000 $ useless device in Australia !
LG is a well known brand and I thought the costumer care guys would be more honest and helpful ! Please advise in this situation or I am afraid to say that I am going to take a legal action against LG.

The other day. While my son was recharging his rechargeable battery for E-cigarette. It burst into flames, and caught my carpet on fire. This just happened about 2 days ago. I have pictures and video of the carpet and of the battery. I would like to be paid for damages for my carpet, and the wall and trim which was burned. My sons hands were mildly burned but did not get any medical treatment. My email address is [protected]@yahoo.com or my cell is [protected]. I thought I would take the time to ask you to make this whole.

I sent my phone to lg for repairs because it was not charging. When I first contacted them they insured me that I had a 1 year manufacture warranty on my phone. I sent my phone to them in Feb of this year and after my phone was returned i immediately began having non previous existing problems with my Sims card not reading and my mic/speaker not working correctly especially when I connect my phone through Bluetooth to my vehicle. Now lg is trying to say if I want these repairs made to my phone that I must pay for them. Where did my 1yr warranty go. Very unhappy customer.

Kindly note that i bought a washing machine from compu me "mall of arabia" branch in egypt, on 06/06/2018, i was supposed to receive a gift on the same delivery day for the washing machine, but they claimed that the gift is currently out of stock and still; considering that other shops having the same advertising campaign for lg had that gift "hanger for washed clothes", till now each time my father goes there asking for the gift they keep on telling him that it is still out of stock "it is almost more than one month", from their behavior i believe they don't even have the intention to give me the gift need your proper action in this regard as i'm really upset as i'm one of lg loyal customer. My number [protected] my name is may currently staying in kuwait. My father's number in egypt is [protected] Maher wahba.

Attached:
1. Invoice.
2. The add showing the gift.

Regards
May

Purchased this TV on May 15, 2015 and extended warranty with Walmart that went out on May 15, 2018. Walmart said that the Manufacturer should stand behind the product because they could not because the warranty had expired over a month ago. After contacting you all, the decision was made to not extend any goodwill toward a repair or replacement. My case # is CNN180703124567. I must tell you I am very disappointed that I can purchase a television that inherently has a 3 year shelf life. Your product is not worthy of loyalty, and your standing behind the products do not correlate with what the consumer spends to obtain a decent product. In my case, I spent $348 for the TV and $38 for a 3 year service plan that became a wash!
I would like a prorated refund back because a product of this magnitude must be more reliable and/or a repair at your cost, and/or a comparable replacement. I went onto The Better Business Bureau website and observed that other similar complaints are there. Please call me at [protected] to allow a concession for repair or replacement. Very upset! Not fair!

Friday June 29th, 2018
Agent customer service alias - Zack
Around the hour of 10:30 - 11 am
Called me a liar multiple times
Accused me of lying about a very simple situation
Refused to give me quality customer service and handle situation in a professional manner
Made me wait on hold for over 1 hour to speak to a manager (see attachment)
Speaking over me in a condescending tone
And told me LG doesn't care how many devices I have or what I buy and reiterated that I was a liar over 10 times. Why is the behavior becoming the culture at LG I am utterly hurt and upset because I have so many LG products.

Hi All,
I am located in Egypt Cairo city - I bought a new LG Smart TV 49LJ550V-TA Serial number 711EGNPMM287 on 13th of Jan 2018 - After 1 week or less I noticed a defect in the screen, its going small and then enlarging again everytime just after
I finish the Youtube navigation/watch - I called the customer service, they came to me twice and they refused to replace the TV saying that 14 days passed already from the date of buying it ! - so it ended up to replace the processor board as per their advice. So I had to change my TV processor board for a new TV bought from less than 1 month!

But this the defect still appeared again even - And after long communication and unprofessional negotiation from their side (the customer service) they said we should take the TV and watch it then we can decide - They took it 5th of May 2018 for more than 1 month without any feedback - then they contacted me saying that they admit the defect and they have no repair for it and TV should be replaced in 2 weeks maximum - I agreed and waited and waited and till now I am waiting and everytime I call the customer service they just postpone saying the process is still long and needs more time to contact LG Korea to be able to have a new TV same model - I even offered to pay more money and recieve a latest TV version but to have it NOW and they refused!

I am really tired and I can't find anyone professional to talk to in LG Egypt customer service. I bought a TV from 6 months ago and after 1 week only a major defect appears in it and till now I am lost between the customer service communications and negotiations, they admit that I should receive a new TV but WHEN I can't know - saying always its a long process with Korea branch! - That's beside their very rude way in responding to my phone inquiries - they are saying to me that's it and don't talk more although they should be apologizing to me for the situation I am in ! - I can't believe them anymore and I just want to take my TV or take my money - I feel that I am under a fraud or con and the strange thing is that its coming from a large company like LG -
LG Egypt is really ruining your reputation, and for me I will never never buy any LG product again all my life, all what I need now is to take my simple right, either my TV or money - PLEASE I NEED YOUR SUPPORT URGENTLY - I don't know who will receive this complain but I am targeting LG Head Office in Korea - I want my complain to reach LG international location - I don't want to post it on social media because I believe I can have it solved through you...

Waiting your feedback please ASAP
Thanks All
Ahmed Shoeeb

[protected]@yahoo.com
[protected]@hotmail.com

the problem started from June 2017

1. I called LG customer service for installation & the representative direct me to one of LG authorized agency.
once i turned it on it work for only 5 mins max & turn off as it has been reached the required temperature
2. I called LG customer care again & ask for maintenance technician & they send one of the same agency, he mentioned Freon gas is too low due to installation mistake, and he charged the device but the problem still the same.
3. called LG again & ask for technician from LG itself not any agency & they ignore my request & sent to the same agency again, this time he told me that Freon gas pressure is too high & we should release some to solve the problem, but the problem still the same.
4. called again to escalate the issue as i'm still facing the same problem the device keep turning off after 5 mins as it reached the required temperature & LG representative sent again to the same agency, one of the agency mentioned he is the head of maintenance team & after checking the device he said there is a problem with the temperature sensor & it should be replaced as it's the main reason why the device switch off before reaching the required temperature.
5. after 5 days he came again replaced the sensor & the problem still the same.
6. I had to travel outside the country for personal issue but I called just to raise a flag that I'm still facing the same issue.
7. Now I called LG again ask for LG technician & he said he couldn't sent anyone of LG technician as I'm located out of range of the head office & he must sent one of authorized agency technician, I told him this agency has visited me 5 times for the same problem & still facing the same problem that why I need LG technician, he put me on hold back again mentioned after referring to management team they confirm he couldn't assign LG technician untill he send agency technician, however they visited me 5 times before, I ask him to speak to the available supervisor or shift leader who told him so & he said he will call me within 24 HR and no one called.

Note: that I raised the same problem on your Facebook page from 29-June 2018 but till today I didn't receive any reply.

What I really need is to get my device fixed from LG itself not from any authorized agency otherwise if it can not be fixed I need a replacement