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LG Electronics / very bad customer support in egypt

1 Egypt Review updated:

Dear manager of LG
I would like to complain badly from customer service and support
I bought a smart TV 49UK6300 only 3 months ago and I developed a serious problem as motherboard died and I called call center and they sent me an agent and they took the TV for repair 21 days ago
Since then they never contacted me again and I kept calling the call center and they never helped me
Please sir they should have shown some respect for customer
Please help me to solve my problem
Tell me what to do

My email.
My phone
+[protected]

LG Electronics
LG Electronics

Mo
Jan 21, 2019
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Comments

  • Ra
      31st of Jan, 2019
    0 Votes

    Dear LG Manager,
    I would like to complain about customer service in Egypt as The problem started since two month ago my refrigerator New LG inveter linear compressor stopped working so i called the customer service in Egypt, they said that they'll call me and send me some one to check for maintenance I mean so that person came and said that he'll try to solve the problem and call us again but since then I've been calling but nothing happened they sent the same person again he said that the refrigerator must be changed as the spare parts of this refrigerator isn't available so we will change for you the refrigerator as it's still in the warranty period and since then no one called or came, at first when I bought this LG Brand is a well known one I thought that I'm buying a good one according to reputation for years so I thought of sending LG corporation in South Korea as this is my last hope before going back to them here in Egypt n returning it back and take my money or sharing on social media this incident as I've been for 2 month or more without placing food in a refrigerator n this isn't acceptable at all so plz if you can contact or help me by calling them and reply me back through my e_mail [protected]@hotmail.com)
    01022640000
    Thank you for your time

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