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LG Electronics USA

Posted: Aug 8, 2017 by    

lg french door refrigerator lmxs30776

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Garry Dewrell
Bobbie Dewrell
3773 LeBlanc Drive
Theodore, AL. 36582
251-591-7527

LG Refrigerator
Stainless French Door
LMXS30776 August 1, 2017

To Whom it may concern:

We purchased this top of the line refrigerator from Home Depot 11/11/15 and it was delivered to our
new home on April 18, 2016. To our dismay it stopped cooling July3, 2017. We called the company and they told us to call a technician …. they gave us three numbers. We did call one of their techs and he told us it was the compressor and coil evaporator. The parts were covered by the company ($200) but the labor would be $700. What a shock! Now the worst part is that the parts were back ordered for 3 weeks. Why? Because they were having massive problems with this refrigerator. Complaints all over the internet. We called Home Depot and asked them if they would help us resolve the problem of waiting and find out why LG was still selling this refrigerator. Oh, no, it was not their product and they were not responsible. We called LG and they told us they were not going to do anything at all…. Really, they said we are not going to to anything…. Have a good day!

When we finally received the parts and the tech arrived 3 weeks later to fix the Refrigerator he found inside the box with the new parts instructions with a diagram showing how to fix the problem and exactly where it was leaking !!! WHAT??? This proves that they are having massive recalls or problems with these specific parts. We feel that LG should be responsible for Parts and Labor

We are seeking retribution for our expenses to repair this refrigerator. $700

LG should be made to take this appliance off the market. We paid $2700.00 on sale for this refrigerator at Home Depot, 851 Montlimar, Mobile, AL. 36609. Home Depot is aware of this problem.
The ice maker has never functioned properly either...it jams up and will not dispense ice…

Bobbie Dewrell
Garry Dewrell
Complaint comments Comments (2) Complaint country United States Complaint category Retail Stores

Comments

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A  12th of Aug, 2017 by    0 Votes
I agree wholeheartedly with your complaint. They have lousy customer service and all they do is give people the run around. First it is impossible to get ahold of them then when you do you have to upload a form, then they will tell you something is missing from the form or they didn't get it. They schedule service calls and give you times and dates and no one shows up, . Even worse when you call your local authorized servicer they know nothing about the appointment and claimed nothing was ever scheduled. The entire customer service experience is designed around getting you to drop your claim buy whatever delay tactics necessary. Is absolutely terrible that they are allowed to get away with these business tactics.
A  12th of Aug, 2017 by    0 Votes
They also send no reply emails so that you cannot respond back. No local authorized servicers want to work with them so I am told they have to subcontract their services out through a shell company and then contract with local authorized servicers.

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