TCL
reviews and complaints

Purchased a 65" Roku tv # 65S455 October of 2022. The tv didn't even last a year before the screen went black. Seems to be an ongoing thing!

Trying to deal with "customer service" is absolutely useless! I was requested to send a video of the problem, which I did. Every time I sent a video they'd respond asking for another video adding something else. I think in total I sent FOUR and guess what the screen's still black. I contacted Best Buy, they came & looked at it because it was under warranty. They say it was not repairable & go back to manufacturer. But because the Geek Squad verified the tv was no good TCL nullified the warranty.

I have a TCL 55S403 55" TV that has the black screen at 14 months. Considering LED backlighting should work at least five years under heavy use this is ridicuous. Their support says they'd like to help but... gotcha. I followed up with them to see if they had an idea what LED replacement would cost, they couldn't sem to understand that I wasn't asking for it to done under warranty. They're completely on auto-pilot with this issue. Fake sympathy, still got your money. I just wanted to know whether I should junk the TV or not. They know this is a rampant problem and I look forward to a class action suit. It's not the money, it's the fact that they sell abominablel quality LEDs when good quality would've made for an excellent product. Guess they're in it for the new customer, screw repeat business.

Purchased the 2018 model TCL 55" Roku 4K TV. I had intermittent issues with the TV rebooting in the middle of a show/movie, sound would need to be reconfigured to my external speakers randomly, remote draining batteries often. It would have some failure maybe once a week and I just figured that's how it would go for the life span of the TV. However, after a year and a half, it won't power on. I have gone through all the trouble-shooting options. Called TCL support and was told I can take it to a repair shop and fix it out of pocket - wow, thanks guys. The manufacturer's warranty is only ONE year. The use inferior parts and wrap it in a pretty shell. I have Samsungs/Toshiba TVs that are more than 10 years old and still operable. TCL's excuse that "parts fail after use" is a poor one. Their products are inferior and their warranty is a joke.

I wish I had read these reviews before purchasing my 49" 4k TCL roku TV in July . Almost exactly 2 years after the purchase, the TV will not stay on, shutting after just a few minutes of being on. After several weeks of back and forth emails with TCL support, TCL has basically said "too bad, it's out of warranty". To have a brand new TV become completely useless in 2 years time is unacceptable. Customer support has also been unacceptable. Numerous times they did not keep their word about getting back to me, making me reach out to them multiple times before hearing responses or not getting any response at all, as in the case of the supervisor that was supposed to get back to me but never did. What a huge waste of money and now, on top of wasting $350, I have to pay to dispose of this piece of junk. Please, save yourself time and money and do not purchase a TCL TV.

I purchased a 55inch roku TCL June 26. Shortly after the second year I noticed the picture quality slowly failing. Hoping it was a quick fix in settings I tried every effort to resolve the quality by resetting the TV, playing with the picture quality all to no avail. As the next few months went on the quality got worse and worse. The bulbs in the TV started to go to the point where you can no longer even see certain scenes when the TV is on. Now it appears as though there is a constant flickering when the TV is on. When there is a darker scene on the TV the black is a light color and looks very Pixelated. There are lines that sometimes come up in the background as well. After months of trying to get ahold of customer service due to COVID they told me there is nothing they can do because after spending $400 on the TV itself I didn't buy the additional extended warrenty. This is outrageous that a company makes such poor quality products at a high price and doesn't stand behind them for more than a year.

I purchased the 50" roku tv back in May. About a month ago it went into recovery mode and I was able to reset it. It went into recovery mode almost 2 weeks ago now but none of the troubleshooting we did before is working. Filed a claim with tcl sent an email with the pictures of the receipt, serial number and the purple recovery mode screen its stuck on. Received an email last week stating they ordered parts and technician would contact in 3 days to schedule appointment for repair. Never received phone call so called customer support they are not helpful at all asked to speak to supervisor FINALLY after almost an hour got a supervisor even less help and than the first person. They just keep saying a technician will contact me but can't tell me when. I asked for a refund instead of repair since they can't tell me when that will be just keep getting the run around.. All the reviews I've read say it just breaks again shortly after repair. Waste of time and money can't get tcl to do anything to help me even though it's still under warranty.

Horrible, I bought a 65 inch tv in April , about a month and a half ago the tv popped and started smoking on my wall, i took pictures of the damage and went through the process, i explained everything that had happened to the television with the customer service rep. they sent a "tech" to my house who showed up in a minivan and he was here all of 2 minutes he just took pictures and left. after that i spoke with customer service again to find out what we are going to do about it. after not hearing back after 2 weeks i called again for them to say that they are not responsible for the tv. i explained the situation to them again and got transferred to a "manager" named "Carlos". who explained that he would escalate the case to "headquarters" and call me back but when i inevitably had to call "Carlos" back he explained to me the exact same thing in the previous phone call. as i understand my tv has a 1 year manufactures defect warranty and all i have been given is the run around. i do not recommend these televisions to anyone especially since they run the risk of burning your house down. luckily i was home.

As i see all customer saying, IF i could leave a 0 i would. I bought my 65" TV 1 year ago and not the unit wont power on. I just had a technician out to my house the week prior replacing the main board. Then magically a week later the unit doesn't power on anymore. I contacted the TCL customer service and after a ton of paperwork and hassle they agreed to replace the unit. After a week I received another email telling me I was getting a refurbish not a new one...now the unit was not delivered to their local technician because he was not home. It will now not be re-delivered until a week later. So as a consumer I will have been waiting 3 week (or now longer) to get a working unit. I have Samsung, Sony, LG and Visio in my house now and NON of them ever failed within a year. Even when I had a problem with the LG, they OVERNIGHT me a replacement! Now I sit on hold to talk with a "Manager" in the customer support center to tell me again to just wait till next week and see if the tech calls me...HORRIBLE service and will be the first and last TCL I EVER BUY! I will share with all my friends and family as well the service I was provided...

I bought a TV from Walmart in July and I purchased the extended warranty, my TV went out in November and for the last two weeks i have been getting the run around. At first I said i wanted a replacement but then i called back and asked well could I get a refund and the lady I talked to said she put in a request and someone will email me/and or call me, four/five days went by know call no email so I called back and went through the same process and this person said well you can't get a refund you have to get a replacement and you should get an email within 24 hours. I call back on the 28th of November and the same thing and go on and on about the replacement so now the replacement really is not going to work for me I tell them I'm having surgery on the 3rd of December and will not be able to go up and down the stairs to exchange the TV's so he puts in another email and said someone should be calling you, no answer no email. So now three days have went by and nothing so now I'm beyond pissed, I call back today two weeks in and now I want a refund because I'm sick of getting the run around you can't talk to a supervisor, you can't talk to corporate. I will never buy another TCL TV again and I will make sure I tell everybody not to buy one as well. This is the worst customer service I have every experience. My claim# US11***4123 My name is ***.

Horrible Customer Service I bought the TV on June 23rd. The TV worked ok until it all of a sudden went dark on 12/7. I was told there was a 1 year manufacturers warranty on the TV. I contacted TCL support and had to provide proof of purchase and pictures of the screen not displaying a picture. I did so immediately, 2 weeks later (12/22) a technician finally shows up basically with 20 minutes notice. Mind you I called several times to find out when he was coming but TCL had no clue). He put in 2 new parts and put the TV back. When he turned it on he realized he had punctured the screen while working on it. He apologized etc and sent a report to TCL stating he broke it and it needed to be replaced. I called on 12/24 asking what the status of the claim was and was told they were evaluating and someone would call me back in 24 hours. So here we are on 12/29 and I called their support again 6th or 7th time so far and I was told they were still evaluting and to wait for their feedback. Long story short their customer service is horrendous. I asked what was there to evaluate the technician stated he broke it and sent pictures with his report, they then asked me to send pictures which is the third time I have sent them pictures. They still have not offered a refund or a replacement. I noticed I am not the only one either as it seems to be a common theme with no responses from them.

Oh how I wish i read these reviews before I purchased the 50" 4K TV. So, I open the box, lift out the tv against my chest, since I did it myself, set it down, put the legs on and got it going. it worked well, right out of the box. That's the only good thing I can say about it. I slowly removed the tape but was wondering why the screen 's protective layer didn't come off. Oh - there WASN'T any! What a ridiculous thing! While the tv was new, the tape residue stuck to the screen. I called them and asked why in the world they didn't put a protective layer over the screen. If I was wearing a shirt with buttons or a zipper, that screen would have been destroyed. The girl on the phone didn't seem to have any clue what was going on, but said she'd "forward that info to the staff." Yeah, right. Why would they go through all that time to tape a material to cover the $10 bezel instead of the most expensive part of the screen? Yeah, I don't know either. Numerous repeated requests to ask how to remove that adhesive without ruining the screen went unanswered. I sent a new request after a few weeks to ask again why they never replied, and if they didn't i was going to file a complain with the Complaintsboard.com. They called the house line and my mother answered. The rude lady asked where I was and when my mother said I was out, she said "Well, who are YOU?" Really? That was disgusting. What kind of people work there. They said they'd call again, but didn't. Of course. Stay away from this company. I will NEVER purchase one of their products again. I'm sorry I had to leave even ONE star.

I purchased a TCL model 65R646, 65" TV on 2/13/2022 from Best Buy in Beaumont, Texas. Shortly after purchasing the tv, it began to shut off on its own and I had to unplug the tv and re-plug it back in to get the tv to function. Unfortunately, the issue started just after the 14 day return policy of Best Buy so I contacted TCL support and went through a factory reset procedure. This solved the issue for about a two weeks. Then the issue resurfaced so I again contacted TCL tech support and went through other procedures in an attempt to solve the issue with the tv. After a dozen or so calls to the TCL tech support, they moved to issue to their engineering division. The engineering division contacted me through email and asked several questions to clarify the issues I was having and asked for a video of the issue. I supplied the videos requested but was sent additional emails each asking for more information which I supplied. I also began reporting every time there was an issue with the tv auto shutting off with the date, time, issue and how I resolved it by having to unplug and re-plug in the tv. The tv was/is having other issues but this is the most prominent and persistent issue. This issue is now an everyday occurrence, sometime happening multiple time per day. To date, I have contacted TCL over this issue through phone calls and emails 30 times with no resolution offered by TCL. In addition, I have asked several times to be contacted by someone who has the authority to resolve the issue. I have also asked for a service tech to be sent out to repair my tv. This tv is under warranty and I have followed the warranty process outlined in their warranty documentation. TCL does not seem to stand behind their product, their warranty or their customers. I have attached a log of my contacts with TCL. The tv has other issues and just needs to be replaced.

I purchased a TCL TV in May , on April 12th I was watching it and it just went black. I tried all the troubleshooting steps, changing outlets nothing worked. My next step was to contact TCL directly, so on 4/12 I completed their contact form and attached my proof of purchase. On 4/13 I spoke with a representative who told me the only option was to have the TV repaired. After speaking with my partner we felt that having someone come into our home to fix the TV with the current pandemic was not safe. I contacted them back right away and stated the plan to repair the TV would not work to resolve the issue. I was told by a supervisor she could forward my request to have the TV replaced and I would have a response in 24 - 48 hours, and requested i send my proof of purchase again. I promptly emailed her my receipt and she responded she would be in contact within 24 - 48 hrs. 2 days later 4/15 I had heard nothing so I contacted them again. At this time I was told my request for replacement had been approved but I would need to send them my proof of purchase, which I did for the 3rd time in as many days. On the 16th I was told it would be 5 - 10 business days for my TV to be replaced, I spent over 2 hours trying to get clarification on when this 5 - 10 days started, they said it was as of the 16th because they had only then received my proof of purchase. I did dispute this fact as i still have the confirmation email from the 13th from them saying i sent it but they would not hear it. We are now at business day 10, I have had no contact from TCL since the 17th, I still have no TV, and there is no ETA on when I will have a working TV again. I only have a short time frame to get this replaced as I have surgery coming up in a week and will be unable to help move the new TV into my house and set it up for 8+ weeks afterwards due to its size.

warranty claim US09202211395 Sat, Sep 24, 2022 10:17 pm (***@aol.comOn 9/18 I bought a TCL TV. My TV stopped working and produced an error on the screen stating an update was necessary. About 9/10/2022 my screen produced and error stating it required an update, and I contacted Geek Squad with Best buy who advised me if I went with the update it would just reset the TV and I would lose anything preset into the TV. I attempted the reset and my TV failed to reset and ended up in a loop where it would only reset to the TCL logo but go no further. Because my TV was still within the 1 year warranty they advised me to call TCL. I called TCL on 9/14/2022 and I spent at least an hour on line with the representative working on trying to reset my TV. At this time my remote was still working. The TV did not reset and she said she would send me the requirements for a refund/or new TV. She requested I submit the receipt from Best buy, a photo of the TV serial # and Model #, and a short video clip of the TV malfunction. I did submit these but had trouble with the video clip because even though my phone would take a 10, 16, and 21 second clip the MB were too large to attach in an email. I did send a photo of the error on the TV that showed the reset had failed. I sent two clips. They never acknowledged looking at the first clip, and continued to ask for another clip. I have sent them the clip and its been 10 days, but they are stalling and not sending out a technician to check the TV if they feel that is needed. I asked them to produce the warranty language that states I am required to produce a 10-20 second clip by phone and email in order to fulfill their obligation to replace or refund my malfunctioned TV. They did send me a remote. I still need to see if the new remote is working. I put new batteries in the new remote and it did not light up. I cannot check it against the TV because the TV will not start up past the TV logo TCL.

We were looking to buy a bigger TV so we purchased a 65" TCL 4K Ultra HD Roku Smart LED TV in November at Walmart. It was a black friday deal & after seeing good reviews we decided to go with TCL because of the great price (too good to be true!). In March we turned on the TV and it had no picture, only sound. We called the TCL service #, who walked us thru a reset which didn't work. He said it probably was an LED issue and since we weren't under warranty anymore there was nothing he could do. Note: The one year warranty expired in late November - TVs should last more than 16 months! We did a Google search to see if anyone had tried something that worked and found out that apparently a black screen is a common issue with these TVs. Most of the comments say that these TVs barely make it to 2 years - this is totally unacceptable. We have *** LG that is still working after 14 years & a smaller Toshiba that is still running strong after 9 years. Because of COVID, we waited until a few weeks ago to take our TV to a repair shop. We were told it is indeed the LED panel & it would cost $450 to repair. It cost that much to buy a new one today! This is so unacceptable. We are so disappointed, the TV was great when it worked & we took very good care of it only to have this happen. We would like to see TCL take some responsibility for this - whether it be some kind of credit or trade-in, because obviously they are selling an inferior product! I notice in all these responses that TCL's excuse is "electronic components fail sometimes". Well they shouldnt fail just after a year & consumers who buy TCL should not be expected to buy a brand new TV every 2 years. We sincerely hope that TCL makes this right. Electronics components sometimes fail after TCL 55 inch 4K Roku tv model #55***KAA Has faulty backlight LED lights causing the TVs to break between 13 and 24 months, just outside of the limited warranty. The cost to repair the tv is the same cost as a new t

I purchased a "TCL 43-inch Class 4-Series 4K UHD HDR Smart Android TV - 43S434, 2021 Model" on December 21st. In February 2022, a white line started flashing on top of the screen. Upon further research I discovered that this issue happens when the backlight is starting to go out on the TV. I called TCL customer support about this issue. Despite explaining that it was a lightbulb issue, they requested I do a ton of troubleshooting. I did everything they said, we troubleshooted, reset the tv and did an update. I was told if the issue happens again to call and they will proceed with the warranty claim. A week later the issue happened again. I called, only to be told I had to do all of the same troubleshooting AGAIN and update the tv. And once again I was told to call back if the TV was still doing it. Issue was still happening, so I called for a third time and was told they would start a warranty claim and send me an email. I responded to their email that week, providing them with 9 photos, 3 videos, my proof of purchase, a picture of the serial number and a picture of the TV's product information page. I received a phone call from them today stating that they would not move forward with the warranty claim unless i showed them a photo of the issue happening while on the home screen. The flashing light on the top of the screen happens at random, not when I turn the tv on. I explained this to them and they said they would move forward with the claim. Not even ten minutes later they call me back requesting that I do an update AGAIN on the TV and that will fix it. Keep in mind I have already updated the tv for them TWICE and the issue is with the lightbulb in the screen. A software update is not going to fix the lightbulb that is going out in the tv. These customer service people literally have me going in circles and do not stand by their warranty! They are deliberately doing this so that they don't have to replace or repair the faulty tv I purchased from them.

Case regarding TCL Customer Service denial to my request for a defective product refund. With warranty pending I initiated my claim on 12/16. TCL attempted and failed in two on-site repairs and one on-site TV set replacement and I'm still left with defective 50" 50S425 TCL TV. The screen is constantly emitting, even after being turned off, a phosphorescent bluish-green glow which makes me feel very uncomfortable because any electronic device should de-energize after being switched-off for the sake of user's safety, health and to prevent the device from unnecessary,idle component operations. Apparently this TV in question remains energized, the screen panel doesn't turn off entirely. I was unaware of that until I moved the TV to my bedroom and that's how I was able to see for the first time the glow in the darkness. Intrigued, I searched the Internet to find some explanations for it and I found out that this problem is well known to TCL, I found several customer complaints on TCL-Roku pages: https://community.roku.com/t5/Roku-Device-Features-Settings-Updates/50S425-screen-low-glow-when-off/td-p/564823 Pages 1 to 4, starting on 05/19 to the last entry on 12/20(page#4) There, they discuss the exact same defects as my 50S425 TV has, and their consensus is that this 'glowing' screen panel is not repairable on this model(per their repairmen admission) and they did received refunds from TCL. After TCL attempts to fix the problem, my TV still remains defective even after an extensive replacement of all relevant electronic components and the TV itself. Unfortunately, the TCL Customer service approach in my case is very peculiar. They seem to be very indifferent about it. I hear over and over their response when I report back yet another repair failure: "uh, OK, we gonna have to schedule another on-site television replacement." ...Then another and another? Forever? Am getting the runaround while they stall for time because, in my opinion they lack the resolve to right the wrong.

I purchased a TCL 40" 1080p Smart LED Roku TV (40S325) on March 26th. On September 10th the right leg on the TV snapped and failed at no fault of my own or any natural disaster. The failure of the leg caused the TV to fall and become inoperable, along with a very cracked screen. I installed the TV properly and made sure I followed all instructions given when putting the legs together. I tried to chat with their customer service and provided them with details of what happened, along with pictures that included: the leg that broke off, where the leg snapped, the piece that detached, the bent screw from inside the snapped leg, as well as the cracked screen. I was told the customer service representative would bring it to the attention of their engineers as well as email me a copy of my chat transcript and keep me updated on my claim. After nine days of no update, I contacted their customer service again to which I was informed the claim had been escalated and denied from their warranty. The customer service agent claims that they do not cover physical or cosmetic damage such as a cracked screen or a broken leg. However, if it is the faulty leg (that broke on its own with no provocation) that caused the TV to fall and crack the screen rendering it inoperable... how is that not covered by their 1 year warranty? I am a college student studying law in the middle of a global pandemic. I did my research on the company and their policies and was inclined to purchase based on their 1 year warranty. After speaking with two representatives, no email updates when the claim had already been decided, and no compassion for a fault in the product they made, I am defeated. The leg broke on its own and I have provided them with pictures proving that. The "physical damage" of the leg (and I cannot stress this enough- was at the fault of the manufacturer and not myself) caused both further physical damage as well as internal damage. They are refusing to honor the warranty because it is physical damage. But the physical damage is due to a fault in the manufacturing of the TV and nothing of my doing.

My TCL 75 inch 6 series has no picture and only sound. Unfortunately my warranty got over in November and I was hoping that being only few months over if an exception could be made in my case by TCL. I contacted their support team regarding the problem with my TV. They escalated the issue to their corporate office but did not guarantee that my Tv would be fixed by them under warranty as it over over by 3 months. On my conversations with their support team I clearly mentioned that I should be contacted on my mobile number . For some reason the message was not being understood by their corporate office. I do not know if this a deliberate attempt to avoid me or just complacency. After a painful Cat and mouse game, A person by the name of "Larry" from their corporate office got in touch to say that my Tv will not be repaired as it is not under warranty. I understood this and said that I was willing to pay for the service and would like to have a technician come and look at my TV. At this the executive said that TCL does not offer any after sales service. I was appalled by this and asked him what Should I do with a $2000 TV that is not working. TCL just washed their hands and refused to repair my TV even If I paid for it. A $2000 TV that is just over warranty by 3 months and has problems does not reflect well upon a company that is already struggling to defend its reputation from spyware in their TVs. Moreover Their support team told me that they will not repair a tv that is not under warranty. So what do you propose I do. Throw my $2000 in the garbage? Its really a shame how customers are treated by this company. After doing some research I found a lot of problems that happened to my TV happening to many other customers. This TV was launched in 2019 in Canada and By 2020 end there are thousands of similar complaints on the internet. My point is that how can this company sell a TV in North America and then not offer support if the TV goes bad after warranty. Even the parts for the TV is hard to get as they do not ship to Canada. My 2000 dollars hard earned money is totally wasted. This was the most expensive TV I purchased and it seems that once TCL gets your money they forget about you or the TV.

I purchased a TCL Roku Tv Model # 43S525 from Best Buy on May 31. I received the TV on June 6. On Dec. 13, 2020, the picture on the TV went out. The sound worked but no picture. I proceeded to read the manual. I checked all cables and performed a factory reset. I did this several times and it did not help. I then, on Dec. 13, 2020 contacted TCL customer service requesting warranty service. On Dec. 15, 2020 I received an email back from TCL requesting that I follow all the same procedures and perform a reset. I did this again, to no avail. This email communication went on for about 6 days. They asked for lots of information, which i provided. They asked for some rediculous photographs of the TV, which I provided. I also provided a short video with sound showing the problem. I had to provide the photos at least twice, as they were not good enough. I still have the photos, which are fine and perfectly clear. Finally on Dec. 21, 2020 I received an email saying that they were going to send a technician to my house to repair the TV within 5-10 days. Later on that same day, TCL told me that my TV was not eligible for on-site repair and that I would have to send it to them. Again on Dec. 21, 2020 I was sent an email saying that they my TV would be repaired free of cost. They would send me a box and fedex label. I was notified on Dec. 23, 2020 that the box had been shipped to me. I did receive the box on Dec. 24, 2020. I shipped the TV to TCL in San Jose, Ca and it was received by them on Jan. 6, 2021. I was notified that I would receive my repaired TV within 5-7 business days. On Jan. 11, 2020 I received a voice mail from TCL service saying that my request had been moved for a refund. The check would be processed and sent Fedex. I would normally receive the check within 7-10 business days, but due to Covid, it would take 15-20 business days. They dictated to my voicemail the name that would be on the check and it was correct. They also dictated the address that the check would be mailed(my residence) this was also correct. The voicemail ended with them saying that I could call with any questions. At this time, I had been without a television for over a month. Expecting a refund check in 2-3 weeks, I purchased a new television. On Jan 27, 2021 I received a call from TCL customer service saying that they were shipping me a new TV. After a very long frustrating call where I told them I dont want their TV. I had already purchased a new TV based on TCL telling me that they were sending a refund, and they representative constantly telling me they were sending a new TV I demanded a supervisor. I waited several minutes and was told that no supervisor was available and they would call me back. I demanded that they call on this same day to resolve this issue. I was assured that a supervisor would call me on the 27th. Jan. 27, 2021 came and went and I received no call. On Jan. 28, 2021 just before 2pm pacific time I emailed TCL, so that there would be written record. I explained that i was promised a supervisor and never received a call. I did get an email back from TCL saying that a supervisor would call me today, Jan 28, 2021. as of 8:30pm. I have not received a call. I have all emails and transcripts of the voicemail left by TCL. I was advised by TCL that there would be a recording of our conversation on Jan. 27th even though I was not advised that the call was being recorded until I asked. California has a "two party" requirement for recording of calls, which would mean one of two things. TCL is in violation, or the customer service Rep. lied. This has been the worst customer service experience that I have every encountered. When I purchased this television, I also purchased the "extended" warranty from Best Buy for $39.99. I have not asked for that amount to be refunded as it has no value any longer. i just want the purchase price and tax refunded as promised by TCL. I have not need or place for an additional TV.

On or around Feb or March, I went to walmart to Purchase a 50 TCL 4k TV. I paid around $375.00-$400.00 for the tv. I no longer have the recipt for the TV. The TV worked Great for a year and 9 months. Until the night of 11/8 when the tv was turned off for about a minute. I then went to turn the tv back on and it was black. I thought I had not pushed the right button on the remote control and I tried again to get the tv to turn on. Once I understood the tv was already on because I could hear the sound of the tv. But I could not see anything on the tv. I went and I unplugged the tv from the surge Protector and plugged it into the wall thinking it could be a issue with the plug. That did not work the tv was still black but I could hear the sound. I called the company the next day, 11/9 at 12:57pm. I spoke to a nice lady that walked me threw some troubleshooting which was the same steps I had done before. Unplugged the sound bar from the tv and unplugged the tv from the wall waited a few seconds and turned on the tv. I also held the power button for about 15 seconds to see if that would work. I also reset the tv to see if that would fix the issue with the button on the side of the tv. None of this help. The lady said I would have to have someone come out or take the tv to a repair shop to have it looked at. After speaking for sometime about this and having her say the reason was becaue I was out of warrenty, I asked to speak to a manager or sup. I spoke to the sup whose name I think was ***. Going over the problem with the tv. He explained as the last person that i was out of warrenty but he also told me that the tv would fail if I used it for a long time. He said if I have only used if for maybe 1 hours a day it would not fail but if I used it for 8 or more hours it was more likely to fail. When I started to explain to *** that I have other tvs that have lasted many years over many hours and never had this problem. The phone just happen to go slient and he was no longer on the line. But the phone was never disconnected. I called back and was put on hold after speaking to another agent. She was able to get my back in touch with ***. I did explain to her the problem with the tv and she was not able to help me. I spoke to *** again. He claimed that he tried to call me back and leave a message but the message would not or could not be saved. That is untrue because I don't have any kind of blocks on my number and the phone that I was on at the time a cell phone did not ring or show at anytime that someone called me or even tried to leave a message. I again spoke to ***. Explained I was not happy with the tv backlight not working on my tv and that at least they should send someone out to look at it and try to fix it even if it was out of warrenty. I explained I would contact the Complaintsboard.com my local new and twitter to try to get better help then what I was getting. *** then said that he could try to send it higher up but he would need a recipt. I had told him in the call before that I no longer had the recipt and that I had no way of getting it. I explained to him that I worked in customer service and that he should just put in his notes that I did not have it and when I said I bought the tv. I had no problem with saying that I bought the tv in 2019 and that it was over a year old. The issue I was having that I have never had a tv in the last 35 years died with in two years. It is also documented on the internet of other customers and on twitter of customers with this same issue. So it is a known issue and I should at least have something more then take it to a local shop and pay more money on something you paid around 400 dollars for. *** again said he would send it hight only after I said I would go on twitter and Complaintsboard.com about the issue. But if I did not have a recipt he would not do that. And He also said if I was in warrenty and did not have a recipt that they would not help me either with this issue. I explained once again I did not have the box or recipt the tv was working great then it just stopped working and that issue should at least be checked out by a tech from the company paid for by them to let me know what the issue is and if I want to put the money out to get it fixed or it I wanted to go with another brand. I disconnected the call after hitting a wall with ***. I only want what is fair.