LG Electronics

On July 25, 2013, I purchased an LG French Door Refrigerator Model #LFC21776, Serial # 307TRLV0H720 from Home Depot, at a cost of $2, 408.99, plus taxes and installation.

On June 28, 2017, it was clear that the refrigerator was not holding proper temperatures in either the fridge or freezer compartments. This was somewhat distressing since I had just purchased a significant amount of food for an upcoming 25th anniversary party scheduled at my home on Saturday, July 1, 2017. Unfortunately, I had no alternative for storing the food purchased and after 24 hours at unsafe temperatures I had to throw out all the food.

On June 28, 2017, I contacted LG Customer Service and was told there were no direct service providers that covered my area and I was referred to the only two independent authorized service providers that cover my area:

1) RO Appliance [protected]
2) McAlister Electronics [protected]

I contacted RO Appliance and they confirmed that if the problem was the compressor, it would be covered under warranty. They also made a point of letting me know they were considering not doing warranty work for LG since they already had several parts invoices not reimbursed by LG.

I also contacted McAlister Electronics, left a detailed message of the issue, but did not hear back from them.

In addition to the repair companies referred to me by LG Customer Service, I contacted all of the repair companies I could find in my area, listed below, with the following feedback:

- Four of the five of them stated they don’t work on LG appliances because it is too difficult to get parts.
- All five expressed their opinion that LG is not a reliable appliance manufacturer and would not recommend the brand to any consumer.
- Three of the five suggested I just go out and purchase a new refrigerator.
- One of the companies was willing to do the repair but would not be able to honor the warranty for the compressor and I would need to pay for both the part(s) and the labor.

• C & N Appliance Repair – [protected]
• Santa Cruz Appliance Repair – [protected]
• Aped Appliance Repair – [protected]
• Repair Shop Santa Cruz – [protected]
• Derrick’s Appliance – [protected]

With no other real choice, I contacted RO Appliance and on Wednesday, July 12, 2017, RO Appliance performed diagnostics on the fridge and confirmed the compressor was the problem. I was told the compressor was covered under warranty and would be ordered as soon as I paid the labor cost of $695.00. I paid the cost immediately and a repair appointment was set up for July 26, 2017. RO Appliance called on July 25, 2017 to say that that the compressor did not arrive and was on backorder with no ship date.

As a 57-year-old woman, I have purchased many appliances in my life and believe in brand loyalty. I like the style and price point of LG appliances and purchased an LG washer with the plan to purchase an LG dryer when my existing Maytag dryer stops working (it’s on it’s last legs now). Had I had any clue that an appliance as critical to a smooth working daily life as the refrigerator, would be so expensive and difficult to repair, I certainly would not have purchased it in the first place. My son and myself live together. I had no need or desire to purchase a 2nd fridge for the garage since I keep food for just the two of us. In addition, used appliances are typically not very energy efficient, but I felt that I had no choice but to purchase one anyway. How can someone go without a fridge for 4-8 weeks or more?

At this point, I have paid $695 for an incomplete repair service, have purchased a used refrigerator in my garage at a cost of $300, and paid $500 for food that became unsafe and had to be thrown out.

machine puechased on 30/07/2017 in the name of rakesh kapoor . the installation was not on permanent space so the engineer said you can understantd the working etc and call me later when the achine is to be installed now on call their number [protected] i am asked to pay rs 500 and gst etc if the machine is not installed then how am i to use the machine and why should i pay for installation the way the people reply as such that they are not interested any more as the machine has been sold and all responsibility is finished and hell with their customer as he will come back after 5 years.i fail to understand the way customer care response,
rakesh kapoor
ph9319201212

HI, July 6, 2017 called LG customer service to report my total refrig and freezer stopped working. I paid $500 for a year policy to fix my fridge. They gave me # for Dependable a company that took 10 days to show up and now still haven't received parts to fix. I am not sure what I paid 500 dollars for. LG 's customer service is not helpful and either is Dependable . Please help expediate...[protected] contract # with LG

I bought LG GR-B702CLCC refrigerator form over four years dated 9.11.2012 and suddenly there is no cooling throughout the refrigerator from two days ago 27.7.2017.
I contacted the support team who told me that there was a leak in the Freon and they're willing to fix and recharging the refrigerator .
The question now is how do I guarantee that after four months of expiry the warranty period that the leak will be returned again.
In fact I have no doubt and great confidence in LG electronics to solve this Problem, where your distributor in Egypt is insisted that such kind of leakage is normal even with big brands like LG.

Khaled Moustafa

[protected]@hotmail.com

002-[protected]

Egypt- Cairo

Dear Sir,
i would like to set a complain against your Egyptian representative .
they make huge mistakes and i wish you take this complain serious as much as you can as i will start to take legal action against your company and i have everything official and recorded
beside this your agent in egypt is causing a huge bad reputition to your company here in egypt
our order is recorded in the system under the following mobile number
[protected]
by the way i try to use all ways to solve the solution but it seem that your team do not care

I bought a lgg4 from AT&T. I paid $700.00 for it and I'm still paying on it. Less than a year after I purchased it the phone started shutting itself off and on so I used my insurance thru AT&T and they sent me another lgg4. Shortly after this phone started doing the same thing so I researched on the internet and found out this model had a boot loop defect from the factory. I then contacted lg and sent the phone in for repairs. I got the phone back and it is not fixed still. Now lg wants me to send the phone in for another repair when they didn't fix it the first time. I am very disappointed and I'm stuck with a $700.00 phone that doesn't work and I don't trust lg to ever fix it. I believe they should replace this defective phone with a different model. Please reply. Thank you Sonya Couch at [protected]@gmail.com

11 months old and the fans stopped working. Called service, it took over a month to get service. Finally they show up and basically use a blow dryer on the fridge to unfreeze the fans.
7 months later the fans stop working again. LG tells me they will charge over $500 to come out and assess/fix. They say it is not related to the fan issue, without even looking at it.
I decided to go with an independent since I was afraid of waiting a month again.
Well, I called 6 service companies. No one wants to work on LG.
Parts are scarce.
Finally, the circuit board has been replaced, fans...but it still is not working. I am now 1 1/2 months without a fridge. So basically $3000 for a years worth of fridge.
I would like to get reliable service & parts, or preferably a new fridge for my lemon.

On Thursday night July 20th our ice maker had stopped and i thought it had frozen up. The next night I checked out the ice maker and realized that the hole refrigerator was out and by then the food had already started to spoil.
I called the Dept store where i bought the fridge and warranty and they told me to call the warranty co. They said to call LG. LG set up a service date of
7/25/17 and to call the service co on Monday 7/24 to get a time frame. On Monday the service Co said they could not come out for 3 weeks. Called LG back they set up for them to come out 7/26/17 after several call's they finally showed up 7/26/17 and we were told that the compressor is out and on back order until mid August and no Guaranty of getting one then. We are out a refrigerator and several $100 in food.and no fix as of yet.

Google stopped supporting their channel line up server so if reset your tv, you are unable to use the built in tuner because although it says you can skip the channel lineup in the setup, you constantly get the "Unfortunately, Videoinput has stopped". When contacting LG, they say you can replace the main board, but have to pay for it. They apologize, but there is no accountability that they sold a product that is useless for one of it's main purposes. Yeah, all the smart tv features work, but you can't watch regular tv? If only I knew that google not supporting their channel line up that I never used was going to happen, I could have replaced the main board while it was still under warranty or better yet, not purchased this TV.

We bought a several thousand dollar fridge two years ago and this is like most others on here. The fridge stopped being cold, the freezer didn't live up to its name either. We had 7 repair trips come out, including 3 different actual repair men, the compressor was replaced twice and every piece I believe was replaced. Guess what, we still don't have a fridge that works and its been three weeks.

Do you know how much eating take out cost every day? How about replacing all the food in the fridge multiple times cause your told "this time it should work" and nope, throw all the food out again, and then again...

How much of a fridge can be replaced, well I've seen all the parts laid across my kitchen floor several times, its a lot. But the thing doesn't work. LG steps down in customer service, they will give you the run around, give you multiple numbers to call. And finally after you've spent over $1000 in repairs they want you spend another $400 just to come out to view it before they charge another repair fee.

I have to admit, LG knows how to get every last dollar from someone and cost their customers many nights sleep and anger. They truly need to change their name cause when dealing with them, Life is NOT Good

Is there any compensation for this companies lack of product reliability? I bought a very expensive LG that lasted 15 months. After I paid the $400 fee for "after warranty" issue I now am still waiting for the part 3weeks later. I had to buy a used appliance for my renters. WHAT IS THE problem with the USA letting this junk in the country?

One part was bad and took 2 weeks to get in. The next part is backordered and will take another week. What junk they make. and they do not service anything!

Bought frig in June ice maker did not work nor is any water coming out. The man finally came out last week July replaced ice maker still no water he says it is probably my line not getting any water. I had that checked there is nothing wrong with my water line. Why should I have to wait to fix a product I paid 1500 dollars for. It should have been right when it came to my house I don't think that as much money as I paid for this item I should have to deal with this.

Pls see attachment . This complaint is regarding AMC for our 5 Air Conditioners. The Air Conditioners were taken brand new in 2013. Now the AMC provider says that company has stopped manufacturing the parts, thus rendering the airconditioner useless . They have come up with an exchange scheme where we have to pay Rs 30000 and get a 3 star rated air conditioner in replacement of our 5 star air conditioner of Rs 35, 000.

I paid over $900.00 for my 1st LG phone. Always had Samsung and never had an issue with them but I listened to the salesman at Verizon and bought an LG. BIG MISTAKE. I've had the phone less than a year and it started running hot to the point it would shut down and the phone wouldn't charge. I sent it in for repair. After two weeks, I get it back and it's now saying " invalid battery" and shutting down. So I send it in again (30 days now without my phone) I just get it back and according to the paper with it, they did nothing for it. I power it up and within two minutes it's so hot it's burning my hand. It got so hot it fried my sim card. It's also typing random stuff on its own but not letting me type anything. The back button is also staying lit. I call repair again and she's telling me to do all this stuff to the phone and I'm trying to explain to her I can't because it won't let me type and it keeps shutting down due to heat. So she tells me I have to send the phone in AGAIN. IVE already been without it over a month and I have to re send it. They will not send a new/refurbished phone. Nope, I must resend it. I had one small issue with my Samsung phone and the sent me a NEW PHONE I RECEIVED IN TWO DAYS. I'm not asking for a new phone, just one that WORKS!. Why doesn't LG. Stand behind their product like Samsung does? How many times am I going to have to send the phone back? 10? 20? Do they just want me to give up? I wasted almost a thousand dollars on a piece of junk. I'm going on two months without my phone and also paying for service I can't use. Between new batteries and chargers LG is draining me. Also having to re package and drive to a fed ex store to drop it off is a hassle. This phone has been one of the biggest mistakes I've made. I WILL NEVER BUY ANOTHER LG PRODUCT. I really thought spending almost $1000.00 on a phone woukd mean it would last. This lg didn't even make it a year. LG also ships the phone in a cheap cardboard box which arrived crushed. That might explain the issues. I always send it in a hard non_- crushable box with plenty of padding. LG doesn't, cheap box, one little thing of small bubbles wrap. No protection. PROVE ME WRONG. STAND BEHIND YOUR PRODUCT. or will I have to re send it again? And how many times? Before LG fixes the problem?

Dear Concerned,
I and a fond LG user but all my interest is ripped apart since my phone went dead about a month ago. Upon inquiring from other sources I have found that the particular model had inbuilt problems acknowledged by LG which lead to over heating resulting the dead set.

As regards to my set: It model is LG-H818P, IMEI A: [protected], and IMEI B: [protected], S/N: 605CYGW142479, Genuine Leather Brown.
The set was purchased in UAE via Souq.com and ordered delivery on 11/06/2016 where the order no was "[protected]".

Having the set hardly used for an year it has expired due to unknown reason and displays "LG". The phone do not restarts or move to any other screen and battery has to be pulled out to turn it off.

It now feels I had the wrong trust in LG and worst choice made in purchasing the set and the set betrayed in the middle of no where. Please advice how to make good of the problems faced and get the set running again.

I am in Pakistan now and had complained to LG Pakistan but the did not entertained as they do not offer this mobile set support here.

I am counting on you to bail me out of this trouble or advice me never to trust LG and use your product again.

I look forward to a healthy response from your side.

Regards,
Farhan
+[protected]
[protected]@yahoo.com

I Barely dropped my tablet from about 4 inches off my carpeted floor with a case and screen protector and it spider cracked all over the screen...this is the 3rd lg product ive owned and all of em have had the same issues . Love the products but the screens suck. My boyfriend has had a Samsung tablet and phone and he has dropped them both seems like a hundred times and their screens are still perfect. Wont buy LG again becasue its gonna cost me a $100 to get screens fixed is there anyway LG the company can help out this single mother.

Dear Team,
Good Day,

Kindly assist regarding this LG refrigerator model : GR-B652Y5B
This was bought couple of years ago. We didn't use it except for a month then it was closed and kept stored. It is like a brand new.
Then from 9 months we started to use it again here are the issues we face :
1. The entire refrigerator is working as light and door alarm.
2. We asked for LG maintenance someone came only cleaned it with hot water "No Use"
3. Again we called the call center they advised to change the temperature of the freidge and the refrigerator "No Use".
4. Again we called the call center someone came to change the heater because the No Frost fridge had frsot "No Use"
5. Then the tech. man who came called ys on phone and advise we might need to change the Fan. Yet the fan is working and good.
Now the refrigerator is only like a storage we need to eat, to drink water and keep our food good. Everything we put in it is destroyed.
Since LG is unable to fix this model which very obvious it has a manufacturing flaw.
We need a barnd new Refrigerator and you take this unknown piece back to your factory .
I am waiting a very quick reply as my patience and tolerance ran a long time.
Thank you

I purchased this refrigerator about 3 years ago and it has broken down. I was tricked into purchasing a 1 year warranty with the promise that it would be repaired. It has been 6weeks now and the refrigerator still doesn't work. This is terrible customer service. They have lost a customer for life I will never consider purchasing anything from LG again and I don't recommend anyone else does either.

On June 28, 2017 our 55" flat screen went black...still a sound, but no ability
to bring up a picture. We called Spectrum to see if they could help with
this situation. After about 40 minutes of great effort of the Customer Service Rep, we had no success. She said the back light was burnt out.
At the time of purchase Oct 31, 2014, we bought a 5 yr warranty.
Model # is LE55F32800 and the other number is FPWT4-5.
The Invoice # is [protected]. The Total cost of this invoice is $688.78.
We were advised that this is a typical problem of this make and model,
so we are requesting a replacement at the earliest date possible.