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LP Gear Customer Service Phone, Email, Contacts

LP Gear
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LP Gear Reviews 14

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LP Gear I ordered a stylus for a turntable that someone gave me

I ordered a stylus for a turntable that someone gave me. I ordered what I thought was the right part.
After a week or so of delayed contact, a conscientious employee contacted me. They showed me what I really needed, and the parts came within a week. Constant communication with me was helpful because I didn't know what I was doing. After installing the proper parts, the turntable works well.
I wanna say, their service is good, no complaints.
WC- Chicago, Illinois

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LP Gear Complaints 13

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I paid $981 plus shipping for the Audio-Technica AT-ART7 cartridge from LP-Gear. When I received the package, some part was loose in the sealed package. When I opened the package, the cartridge and projector cartridge were hanging out in the box. The cartridge was hanging around the box and the needle scratched the entire box and the needle was damaged...

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LP Gear Purchase made: 02/21/2022 Complaint: I should get my money back for the shipping and handling fees as per their return policy

Purchase made: 02/21/2022
Complaint: I should get my money back for the shipping and handling fees as per their return policy. They stopped talking to me even though I tried reaching out.

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LP Gear I dunno when I first ordered from LP Gear 'cause it was all online, but I got this stylus for my Sony turntable on March 11th and it straight up

I dunno when I first ordered from LP Gear 'cause it was all online, but I got this stylus for my Sony turntable on March 11th and it straight up don't work. I wanna chat with someone there to either get my money back or get a working stylus sent to me. Name's ***, phone number is ***, and email is ***@gmail.com. Thanks.

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Is LP Gear Legit?

LP Gear earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds LP Gear to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, LP Gear is known for their high standards and safety. If you're thinking about dealing with LP Gear, it's wise to check how they handle complaints.

LP Gear has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

LP Gear has registered the domain name for lpgear.com for more than one year, which may indicate stability and longevity.

Lpgear.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Lpgear.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Lpgear.com you are considering visiting, which is associated with LP Gear, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

LP Gear as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

Several positive reviews for LP Gear have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

Lpgear.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While LP Gear has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 13 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We found that the technical contact email address listed for LP Gear appears to be invalid or not in use. This could be a red flag and may indicate that the website is not being properly maintained or monitored. It is important to ensure that contact information listed on a website is accurate and up-to-date
  • We conducted a search on social media and found several negative reviews related to LP Gear. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
  • The use of a free email address for contact on lpgear.com may be a red flag indicating potentially unreliable or fraudulent activity.
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LP Gear On 01/22, I ordered a *** 2100 cartridge from LPGear online

On 01/22, I ordered a *** 2100 cartridge from LPGear online. Unfortunately, the cartridge turned out to be defective as there was a constant hum in the right channel. I tried reaching out to the vendor multiple times, but I didn't receive a timely response. It's quite frustrating that LPGear doesn't provide a phone number for customer support, only a web entry form on their contact page. I left three messages, but nobody has bothered to return my call or offer a replacement or refund for the damaged product. It's really disappointing that an online store wouldn't take immediate action to rectify such an issue. It's been three weeks now, and I still haven't heard anything from LPGEAR.

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LP Gear I bought this thing called a turntable cartridge from LP Gear on 9/18

I bought this thing called a turntable cartridge from LP Gear on 9/18. They sent it to me on 9/22, but guess what? It didn't work with my turntable. So, I hit up LP Gear on 10/5 to tell them about the problem and ask for a return. I did everything they said I had to do to start the return, but they haven't replied to any of my emails since then. I even sent another email and tried calling the number I found online, but no response.

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LP Gear I bought 2 turntable belts from LP Gear's website on 12/19

I bought 2 turntable belts from LP Gear's website on 12/19. The order number is XXXXXX. I used my credit card and paid $48.88, which showed up on my credit card statement. But, man, they sent me the wrong belts! Like, totally not the right size at all. So, on 12/27, I emailed them about the problem. They told me to measure the belt I needed and send them the deets, which I did right away on 12/29 by email. They also told me to send back the wrong belts, so I did that too on 12/29 through USPS. The tracking number is XXXXXXXXXXXXXXXXXXXXXX. The package got delivered to LP Gear on 12/31. But, dude, since then, I've been trying to get in touch with them, like, multiple times, but they haven't replied at all. I just want my money back, you know? Any help would be super appreciated. Thanks, man.

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LP Gear The company sent me the wrong product or a broken one

The company sent me the wrong product or a broken one. They wouldn't give me a refund or help me with tech stuff. I bought a new stylus that they said would fit my *** cartridge, but it didn't. Customer service took forever to get back to me and didn't offer any tech support. They wanted pictures of the product, so I sent them. I didn't hear from them for more than a week. When I finally asked for a refund, they suddenly replied saying they wouldn't give it because they said the stylus was damaged. I've been using hifi/stereo stuff for 30 years, and this product isn't damaged. It's just the wrong size for my cartridge. They obviously don't know what they're doing and are blaming me for their mistakes.

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LP Gear They messed up my order big time!

They messed up my order big time! I went on the *** website all excited to get my hands on a specific product, but what do they do? They send me *** instead! Like, seriously? That's not even close to what I wanted. And get this, it took them a whopping 5 weeks to deliver the wrong thing to me. So, I reached out to them, asking them to either send me the right product ASAP or give me a refund. But guess what their brilliant solution was? They told me to send back the wrong product on my own dime and then they'll send me the right one. Um, excuse me? This is not my mistake, so why should I pay for their mess-up? And on top of that, I'm not about to wait for weeks for them to receive the wrong thing and then wait another 5 weeks for the right thing to finally arrive. I've asked them twice how they plan on paying for the return of the incorrect product, but they've conveniently ignored me (January 12th and 13th, to be exact). I demand that they take responsibility, cover the cost of returning their mistake, and refund my credit card for the full amount I paid.

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LP Gear They say they only got the stylus I bought from them, even though I sent my old stylus and cartridge too

They say they only got the stylus I bought from them, even though I sent my old stylus and cartridge too. I got a new stylus for my turntable, but it wasn't right. They said to send it back with my old cartridge and stylus so they could find the right one. They gave me a label to send it back. I wrapped my old stylus/cartridge in bubble wrap and taped it. Then I wrapped it with more bubble wrap and put it in the box they sent me. I also wrote a note explaining what they told me and put it in a sleeve in the box. When they got the package, they emailed me saying they only got the stylus I bought from them, not my old stylus and cartridge. I know I put my old stuff in the box for sure. They either accidentally threw it away or kept it. They said they would refund me for the stylus I bought, but nothing about my old stylus and cartridge.

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LP Gear LP Gear ain't giving me the replacement I asked for

LP Gear ain't giving me the replacement I asked for. I bought this thing called SHSV15IIIHE LP Gear VN35VL (HE) stylus for Shure V15 Type III cartridge (Order No. ***) from LP Gear on November 28, 2022. It cost me $121.41. When I got it, I realized it was messed up, so on December 8, 2022, I told LP Gear I wanted a replacement. On December 9, 2022, *** from LP Gear gave me a RMA number (RMA # ***s) so I could send the stylus back to them. I mailed it on December 12, 2022, using *** tracking to see when it got delivered. According to ***, it was delivered on December 17, 2022. But LP Gear hasn't said anything about it. So on December 30, 2022, I emailed them asking for an update, and again on January 4, 2023. But they still haven't responded or given me the replacement I want. This ain't right. LP Gear better give me a working replacement or my money back.

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LP Gear I got a problem with LP Gear, man

I got a problem with LP Gear, man. They sent me the wrong product, and I can't get a hold of them at all. I've been trying to reach out through email and fax, but they ain't responding. It's been three weeks, and I hate to do it, but I might have to file a complaint. I ordered this stylus with my Christmas gift money, cost me a hundred bucks. But what did they send me? Some cheap $32 version. Can you believe that? I checked the website forum, and other folks got the same wrong stylus too. I even compared the packaging, man. It's clear as day that they messed up. I've been sending them emails every week, but they ain't saying nothing back. Meanwhile, they're still shipping stuff out to other people. It's messed up, you know? They take your money and send you the wrong thing, and then they don't even try to fix it. That ain't right, man. And on top of that, they sent me a cheaper product. It's just not cool.

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LP Gear I got my stuff from LP Gear but they're messed up

I got my stuff from LP Gear but they're messed up. They ain't responding to my refund request. I ordered some spare parts for my AT727 Turntable on January 5th. My Order ID is XXXXXX and it cost me $98.08. Here's what I ordered: - *** Sound *** AT *** turntable belts - 1 - $29.80 - *** - LP Gear *** stylus for *** cartridge - 1 - $29.95 - Shipping costs to France - $38.33 I got the stuff on January 19th and I'm really unhappy. The little belt is too thick compared to the original one. So it don't fit right in the pulleys. Both belts are too small compared to the original, especially the smaller one. So the motor is struggling and the speed drops from 33 1/3 to 30 1/2. The stylus is garbage quality. The sound ain't clear, it tracks poorly, and it skips. I got some pictures attached to show you (LP Gear belts are on the right side of the picture). Also, check out these YouTube videos I made to show you how bad the LP Gear stylus is: - Sound *** with *** Original Stylus => *** - Sound *** with LP Gear Replacement Stylus => *** I chose LP Gear 'cause I wanted good quality parts. It wasn't an easy choice 'cause it cost me almost $100 with the $39 shipping. I was expecting to get my money's worth, but that ain't the case. - On January 20th, I tried to contact LP Gear through their website to ask for a return and refund. No response. - On January 22nd, I sent an email to ***@***.com for the same reason. No response. - On January 25th, I sent an email to ***@***.com and ***@lpgear.com like it said on the delivery slip. No response. - On January 27th, I even sent a fax. Still no response.

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LP Gear On August 9, I ordered a new needle from LP Gear

On August 9, I ordered a new needle from LP Gear. I paid a total of $44.93, including tax. My order number was #XXXXXX. I got an email called "Order Confirmation" to confirm everything. When the needle arrived on August 11, I saw that it was broken. I have a photo to prove it. I sent an email to LP Gear to let them know about the problem. I attached the photo and asked for a replacement needle. The next morning, on August 12, I got a reply saying that I couldn't get a refund, return, or replacement because of LP Gear's return policy. They said that all needles are checked before they are sent out, and that I must have broken it myself. They even sent me a link to their return policy. According to the policy, I can't get a refund if the company has checked the item and thinks I broke it. But they never checked my item. Since it arrived broken, it should be eligible for a return without any fees. I have the return policy documents to prove it. LP Gear has been really disrespectful by not taking responsibility for sending me a broken needle. In a capitalist society, it's up to consumers to make sure companies like this are held accountable for selling broken stuff and blaming their customers. I want a refund according to their return policy, and I want them to waive any fees because of the trouble they caused me. LP Gear should also be investigated for their contradictory and shameful actions.

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About LP Gear

Screenshot LP Gear
LP Gear is a reputable and well-established online retailer specializing in turntables, phono cartridges, and other audio accessories. With a strong presence in the audio industry, LP Gear has gained a solid reputation for providing high-quality products and exceptional customer service.

One of the key strengths of LP Gear is its extensive selection of turntables and phono cartridges. They offer a wide range of options to cater to different budgets and preferences, ensuring that customers can find the perfect product to suit their needs. LP Gear carefully curates its inventory, ensuring that only top-notch brands and models are available for purchase.

LP Gear's commitment to quality is evident in the products they offer. They source their merchandise from reputable manufacturers known for their exceptional craftsmanship and attention to detail. This ensures that customers receive products that not only meet but often exceed their expectations in terms of performance and durability.

In addition to their impressive product range, LP Gear also excels in customer service. Their knowledgeable and friendly team is always ready to assist customers with any inquiries or concerns they may have. Whether it's helping customers choose the right turntable or providing guidance on cartridge installation, LP Gear's staff is dedicated to ensuring a smooth and satisfying shopping experience.

LP Gear's website, lpgear.com, is user-friendly and well-designed, making it easy for customers to navigate and find the products they are looking for. The website provides detailed product descriptions, specifications, and customer reviews, allowing shoppers to make informed decisions. LP Gear also offers secure online transactions and prompt shipping, ensuring that customers receive their orders in a timely manner.

LP Gear's commitment to customer satisfaction extends beyond the initial purchase. They offer excellent after-sales support, including troubleshooting assistance and warranty services. This level of support gives customers peace of mind, knowing that LP Gear is there to help them throughout their ownership of the product.

Overall, LP Gear is a trusted and reliable online retailer for turntables, phono cartridges, and audio accessories. With their extensive product selection, commitment to quality, exceptional customer service, and user-friendly website, LP Gear has earned its reputation as a go-to destination for audio enthusiasts.

Overview of LP Gear complaint handling

LP Gear reviews first appeared on Complaints Board on Jul 14, 2023. The latest review Audio-technica at-art7 cartridge from lp-gear was posted on Oct 8, 2023. LP Gear has an average consumer rating of 1 stars from 14 reviews. LP Gear has resolved 0 complaints.
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  1. LP Gear Contacts

  2. LP Gear phone numbers
    +1 (702) 631-7558
    +1 (702) 631-7558
    Click up if you have successfully reached LP Gear by calling +1 (702) 631-7558 phone number 0 0 users reported that they have successfully reached LP Gear by calling +1 (702) 631-7558 phone number Click down if you have unsuccessfully reached LP Gear by calling +1 (702) 631-7558 phone number 0 0 users reported that they have UNsuccessfully reached LP Gear by calling +1 (702) 631-7558 phone number
  3. LP Gear emails
  4. LP Gear address
    3024 Via Venezia, Henderson, Nevada, 89052-3802, United States
  5. LP Gear social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

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