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LensCrafters / spend your money else where!

1 United States Review updated:

I recently purchased a new pair of glasses from this store at the Brass City Mall. The frames I ordered were fine, it took them 4 tries to get my lenses correct, so I had to keep returning to the store. What upset me was each time I arrived the store reps couldn’t care less that I didn’t have my glasses. During my 4th visit I was chatting with a woman at the counter who was waiting and discovered she was going through the same problem. I even called the store manager and explained my dilemma; I didn’t feel she cared either. Spend your money else where.

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  • Rh
      15th of Aug, 2018
    0 Votes
    LensCrafters - Glasses
    United States

    The manager at the Greenwood Indiana location is lying to me about the lens that were ordered two weeks ago. She first told me that they didn't pass inspection and now she is telling me they were shipped to the wrong store. I want the manager FIRED and I want my lens NOW

  • Sk
      4th of Nov, 2018
    0 Votes
    Lenscrafters - Charge for non-existent repair
    Corpus Christi
    United States


    Receipt # 2001259 10/16/18 store 142

    Sales order: 1029756680142

    Item: Misc repair 410000225387 $30.00

    (See: Item is separate from one year plan charge).

    No repairs made after customer took original delivery of eyewear.

    Request refund to charge card.

  • Le
      14th of Nov, 2018
    0 Votes
    Lenscrafters - Transition lenses
    Belton, South CarolinaAnderson
    United States

    3 year old glasses with transition lenses only to find out they are not lenses, just a coating that can wear off!!! Lens Crafters said sorry there is nothing we can do. Contact with corporate office said the same thing. $700.00 for 3 years? What a ripoff.

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