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LCBO / customers who complain about not being served and fault staff

1 Ontario, CA, Canada Review updated:

When you don't get served because you have been asked for ID and don't have it, or you have ID that is expired it isn't that cashier is being rude or on a power trip. They are abiding by the LAW. It's the LAW. You can't negotiate the terms of the law. And each time a cashier asks you for ID they have to enter it in the system. They can't complete the transaction bc it's been flagged unless and until you provide VALID not EXPIRED but VALID AND CURRENT ID. The cashier then let's the system know whether or not valid id was produced and it may proceed or be terminated. I understand that a customer denied is frustrated, may be well over the legal age and/or how frustrating it is that just bc your license is expired doesn't negate the fact that you are of age. However the LAW is clear on the privilege of purchasing alcohol. Instead of taking out your frustration on a cashier, I suggest you take it up with Queens park and lobby to change it. Good luck with that. Instead though, customers feel that they may berate, insult, name-call, intimidate and argue with a cashier complying with the law and doing their job. And then you label the LCBO as having a bad attitude. The manner in which customers feel they can speak to staff is disgusting, knowing full well a cashier is at work and can't say anything except "it's not personal, it's the law". And ps: the policy for buying alcohol is posted visibly at each store so the requirements for id are public knowlege. Same with not being served if your companion doesn't have id. If you've been observed discussing the purchase with your companion, the LCBO has reason to suspect you will be consuming this product together with this person so the law requires you ID the other party. Also when you complain about not being served for any of the above scenarios the employee receives a pat on the back for doing their job. So complain away. Also your conduct towards the cashier is recorded on the security cameras so anytime a customer with a bad attitude tries to lie and say the cashier was out of line, that's all quite easily verifiable. Thanks for shopping the LCBO.

Th
Dec 1, 2013
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Comments

  • Al
      25th of Jan, 2015
    0 Votes

    There are definitely times where LCBO associates make bad judgements based on assumptions (ex. those who will not accept your valid ID or decline a sale because they believe your buying for a minor) these incidents based on assumptions are absolutely unacceptable. More times then not, people possess a valid ID or are purchasing alcohol for themselves after showing proper identification and are denied service. Truthfully, this is horible service and I as well as many customers compain about this type of behaviour towards customers. Associates like these are probably why so many stores are losing buisness, no offense.

  • Fi
      23rd of Oct, 2018
    0 Votes

    You forgot one thing here. Some of these people accuse the cashier of racism because the did not allow the purchase to go through because the person had invalid Id, no id or expired ID.

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