Lambert and Butler / lambert and butler original

United Kingdom

My complaint is regarding Lambert and butler original, both my partner and I have smoked L&B for over 19 years and regardless of price increases and family and friends switching to other cheaper brands we have stayed loyal to L&B and never changed.
Over the last few months we have noticed the decline of quality, we have also tried EU Lambert and butler and they seem fine but the UK ones are a disgrace, they are often loose and tobacco falls out, and often they are very tight and can't get a puff.
The taste is getting unbearable leaving a horrible dry aftertaste, sometimes feels like throat is burning.
You have advertised on the box trusted and quality. I completely disagree the quality has massively declined and both my partner and I have lost trust in the brand which is a shame.
I find it shocking we are getting charged nearly 9 pound for them would expect to get lot better for the money
Would appreciate any feedback from you and will look forward to hearing from you
I hope your quality control improves as we are both ready to switch brands
Many thanks Rebecca platt

Aug 21, 2016

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