Lambert & Butler
reviews and complaints

Purchased from tesco express, Belmont road, Belfast Northern Ireland

Packet of lambert and butler blue, Damaged so much that it was un-smokable.

With the cost of living crisis ever rising, I would expect every cigarette in my packet to be able to smoke. Might switch to a different company as this has not been the first time I have been short changed by lambert and butler. Including cigarettes that have tobacco that has fallen out of them. Maybe have a look at your factories!

The price of cigarettes is extortionate but when you purchase a packet and the cigarettes are defective is just enraging.

The butt of the cigarette had white paper line through it and let the smoke escape.

Others had holes in them where the tobacco pierced the paper.

Purchased from spar 22 Belfast road BT38 9SP on 30/08/22.

Serial number on the packet is QCGDLRgAvS53Kka 2F208P2 1259 A Plus

Last 3 packets in a row now are not smoking properly , part way down they just go out having to re light them like a roly , they are burning one sided also. Bought from a petrol station in Burscough serial number off side of the current pack is [protected]

I purchased a packet of lambert and butler. Opened the packet as usual and the cigarette are bone dry and really harsh to smoke.

Serial number QCBDR1a1NMgMb 2BIS9K2 0054 A plus

I have been smoking this product for over 40 years and find that the last 200 I purchased once you get close to the filter tip it falls out, and as this is dangerous especially when driving, it makes me think that these cigarettes are being produced in some other country which are producing inferior products and enhancing the profits of imperial tobacco at a danger to smokers of this product

I await your comments

Many Thanks

I recently purchased my cigarettes after smoking a few noticed what I thought was a cigarette upside down on further inspection I found that there was half a cigarette with most of the tobacco fallen out and the tip wasn't even attached was just sitting at the bottom of the packet. I have in the past noticed that the tobacco is loose and just thought it was a possible one off but this hasn't been the case. I have had a few packets where the tobacco has been loose and fallen out.

I have been smoking lambert an butler siler an the past couple of weeks we have found that there is ink down at least 5 packs of the cigarettes we have also notices they are not quite the same leaving a funny taste in your mouth i ha e not been able to smoke them at all

Its not just one shop that they have been purchased at its been a couple

The bar code on one of the packets are 5 [protected]

Hi I’ve been buying your cigarette’s for over 15 years and never had an issue. Today after buying my usual packet before work i noticed after I had taken two or three out, that the tobacco has fallen out the majority of the rest and is lying at the bottom of the packet. Obviously due to the price of cigarette’s now this seems unacceptable to me. If someone could please respond to discuss the matter. I have photo’s if requested. Thanks.

On the 5th June 2022 I purchased 200 Lambert & Butler Bright cigarettes from London Gatwick North Terminal. When I got home I started smoking one and as it neared the end, the burnt end fell off onto my rug. Thankfully it was not my carpet! This happened with everyone of the cigarettes so there must be a fault with this batch.

The bar code for these cigarettes is [protected]

Please could you look into this at your earliest convenience and get back to me.

My phone number is [protected] or if you wish you can contact me via email carol.patrick.[protected]@gmail.com

Kind regards,

MS C PATRICK

3 out of the last 4 packets of Lambert and butler blue that I have bought had defective cigarettes in them. The filters have not been attached to a number of the cigarettes. At first I found it quite funny and used a rizla from a friend to doctor the cigarettes back together so they could be smoked but then the same with the next pack which started to annoy me. Next pack was all ok but the third was the same with defective cigarettes. These things are going up in cost so why is the quality going down?

I was lucky with the first pack in that I was with someone who had some rolling papers. The second pack I had to go buy some rolling paper meaning my 20 cigarettes ended up costing more than they should of if I wanted to smoke them.

I brought a packet of Lambert and Butler cigarettes today at around 6 pm. I took these cigarettes home and smoked 4, I had to cut the butts off as I was given blue instead of the red I asked for.. inside of the butts was black mould. It's bad enough being a smoker and knowing the risks and complications that can impact your health without the added health implication of smoking black mould into your lungs. I'm going to pursue this issue through every legal means I can..

I am writing to you to complain about your cigarette packet! Lately I have been buying your packets and when I open them the lid keeps on ripping.

And it has been causing my cigarettes to break as the lid is ripping and in my pocket the [censored]s keeping breaking. So I have been loosing so many cigarettes per packet because of this!

There must be some sort of fault with the packet and it is costing me money because of this. I hope you can get this resolved.

Thanks

Mark Munro

One of the cigarettes most have some sort of chemicals init as wen I had a drag of the cigarettes it instantly felt like my throat oesophagus and mouth was on fire It made me feel physically sick the fire feeling didn't leave for ages either I need to no if ur going to deal with or do I need to send the cigarette to trading standards I would like a response as soon as possible my email address is [protected]@gmail.com

Ive baught these cigs for years and for some reason you have started to put holes in the filter! Do you think its fair i pay that much money for cigs and you put joles in them all of a sudden! Im not happy and would like some compensation please

I purchased 200 Lambert and Butler Bright from duty free at Gatwick Airport on the 05/06/2022 and whilst smoking one the end of the cigarette, still alight, dropped off and burned my rug. After this I have smoked them outside but everyone one of them near the end of the cigarette drops off still alight. Please contact me on [protected] because this is not on. There is obviously a fault with them. My name is Carol Patrick and my contact number is [protected]

Hiya.. 3 times now, it's happened. I've bought lambert & butler from different stores. I'm always around by different shops, from being on the go all the time. 3 times my pack of [censored]s have looked fine on the outside of the packaging I have had damaged [censored]s. One of the times a cigarette have got stuck to the silver foiling coursing it to tear. I'm just disappointed, I am a smoker and been smoking for over 20 years .

I have been smoking L&B cigarettes for as long as i care to remember however i am really disappointed to find 2 small pieces of rubber band inside 2 cigarettes

Please can you explain how this has occurred?

They do look like tobacco but I can assure you they are definitely rubber as I can stretch them

The packet was purchased yesterday

hi there. this message is not to have a pop at anyone or to tell you anything wrong you have done. i have been smoking 6+ years I am 25 years old. i buy a pack of 20 every day. over the last 4weeks I have bought 2packets thst hsve been off. they have had a tiny hole/slit at the bottom of the [censored]. its happened twice within 6weeks. i was wondering if you could get my 40 [censored]s back please.

Have recently switched from Amber leaf to your tobacco and all was great until I started to shred the tobacco and found a long blond hair intertwined within it, pretty disgusting in my opinion, is there no health, safety, hygiene in your tobacco packing area, safe to say I’ve gone back to Amber Leaf.

I have used this brand for many years and have found the quality to be disappointing for a few months now I.e loose tobacco so cigarettes not full and loose tobacco at bottom of packet and also sharp pieces in cigarettes which have created holes

I have purchased many packets from different stores and have found same problem I am very disappointed in the brands quality