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Dosal Tobacco Complaints Summary

0 Resolved
37 Unresolved
Our verdict: Engaging with Dosal Tobacco at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Dosal Tobacco reviews & complaints 37

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A
10:33 am EST

Dosal Tobacco Carton of 305’s menthol 100’s had no menthol in them or they was very old

I recently bought a carton of 305’s menthol 100’s. They have no menthol in them. I thought it was just maybe one cigarette but I’ve opened more than one pack and gave three different people one to try and they say the samething. I’m not sure if they’re old or they got packed menthol instead of non menthol. Now I am out of $47.00 because I can’t smoke those. I’m highly unsatisfied and would like a refund or a free carton. I would hate to change brands over this but if we can’t come to some agreement to where I’m satisfied that’s what I’ll have to do. Thank you. To send me some coupons or free carton of menthol 100”s my address is 160 Community Church Rd, Flomaton, AL 36441

Claimed loss: $47.00 carton of 305’s menthol 100’s

Desired outcome: Free carton of 305’s menthol 100”s

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5:35 pm EST
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Dosal Tobacco Carton of 305's Menthol 100's box.

I purchased a carton of 305' Menthol 100's at Cirkle K in Inverness Florida on Friday January 5th 2023. I purchase a carton there every week to two weeks. I've never had an issue. These are not Menthol. I can't smoke them. I only smoke menthol. The code on packs are 23340T.

I have opened three of the packs with the same results. I had to buy a new carton.

Claimed loss: $45.05

Desired outcome: Refund or replacement coupon for a new carton

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12:16 pm EDT

Dosal Tobacco Better quality control before sending to stores.

Has anyone else got packs of 305 full flavor cigarettes to find out they were menthol inside? I have been a 305 full flavor consumer for many years. I’ve never had any complaints until now. A couple of weeks ago I bought 5 packs of full flavor 305s the purple box. All 5 packs were menthol cigarettes. Yuck. I do not smoke menthol. I contacted Dosal and they sent me coupons for 2.25 off per pack. Next issue hardly any stores want to accept these coupons. Saying things like it makes the cigarette more than 50% off so we can’t accept that. Or I’ve never seen those coupons we can’t accept that. So it’s been a hassle to say the least. Out of ten coupons I’ve only been able to use 3. Then just yesterday I purchased 2 packs and same thing. Both packs are menthol in full flavor box. I can’t keep spending my money on cigarettes that I can’t enjoy. I have sent Dosal several new emails in regards to this but no reply yet. I don’t have money to waste like this. I am switching brands. Unfortunately.

Desired outcome: And possibly mail me a new carton. Not coupons.

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Is Dosal Tobacco legit?

Our verdict: Complaints Board's thorough examination reveals Dosal Tobacco as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, Dosal Tobacco stands out for its commitment to quality and security. Clients considering Dosal Tobacco should delve into its customer service record to gauge compatibility with their expectations.

Dosal Tobacco earns 91% level of Trustworthiness

Perfect Trust Endorsement: Dosal Tobacco achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

The age of Dosal Tobacco's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Our scan shows Dosal Tobacco website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

However ComplaintsBoard has detected that:

  • While Dosal Tobacco has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 37 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • There was some difficulty in evaluating or examining the information or data present on the dosal.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • Dosal.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The dosal.com may offer a niche product or service that is only of interest to a smaller audience.
  • We detected that dosal.com is missing an SSL certificate, which is a cause for concern. Without an SSL certificate, the website may not be taking adequate steps to protect users' sensitive information. This can increase the risk of intercepted data being used for malicious purposes.
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2:46 pm EST
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Dosal Tobacco 305 Gold Filtered Cigars

Longtime customer.

Something happened to the tobacco wrap sealing machine and for the past three packs purchased @Family Dollar in Summerfield Florida on CR42 every cigar was wrinkled and perforated along the seam making the cigar virtually unsmokable.

I hope someone caught that.

Apparently it's at least a case of cartons.

I would send you pictures but it's kinda hard to see.

Desired outcome: Fix the problem and I wouldn't turn down free stuff if it was offered.

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2:25 pm EDT

Dosal Tobacco 305 full flavor 100s

I've been a satisfied customer of 305s for many years. I just bought my 3 packs of cigarettes for the week as I have done for 20 years. Those 3 packs were totally stale. I complained to the gas station attendant and they just laughed it off. I have spent thousands of dollars on 305s and this is not right. To whomever is reading this please consider my frustrations. I would like to be reimbursed for these 3 packs. However you do that I will be okay with it. Have a blessed day.

Desired outcome: Just would like 3 fresh packs to replace the 3 stale packs I bought.

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6:16 pm EDT

Dosal Tobacco 305,s menthol kings

Unlike others I have yet to find any holes but: 1 they don't taste the same, 2: The lighted end falls off more than half the time, thank goodness I haven't been burned badly and 3: I have take them out of the pack as I smoke them and the filter comes off but the rest of it stays in the pack. Ok you want more information how about I buy 2-3 cartons a month or a pack every day for the last 3 yesrs.

Desired outcome: I would like to have cigarettes that don't fall apart. Next time I get burned I will try to get all disgruntled customers to file a class action lawsuit if these situations continue to happen.

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8:32 pm EDT
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Dosal Tobacco Holes in cigarettes

The last 2 or 3 cartons that we have bought has had holes in at least 3 to 5 cigarettes per pack I understand that mistakes happen but this is ridiculous With the price of cigarettes and the economy the way it is this should not be happening Very disappointing I went to 305 because of the price But the holes are so big it makes the cigarettes unsmokable I smoke the 305 blue 1 hundreds But if this is the way you're going to make your product I'll have to switch [protected]@gmail.com

Desired outcome: Would like the problem fixed and would also like some reimbursement on the cigarette cartons that I have bought

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Jeanette Emery
Spring Hill, US
Aug 25, 2022 7:22 pm EDT
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Same here with me I get a carton every now and then I find alot of holes in my cigarettes I'm strap on a tight budget and since they are reasonable they should offer a free carton coupons it would help

ComplaintsBoard
K
10:22 am EDT

Dosal Tobacco Stale cigarettes

I bought my 2 packs from store I always go to they sold me stale cigarettes so tried to return them they told me they can't it's not their responsibility

Desired outcome: Coupon or store in trouble

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11:18 am EDT

Dosal Tobacco 305 full flavor filtered cigars

I moved from Florida to Virginia I cannot find my 305 red cigars anywhere I've been trying to order them online but everywhere says they're out of product can you please help me I love my

Desired outcome: To be able to order my cigars online

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5:43 am EST

Dosal Tobacco 305 long blue

bought cartonn had tony pin holes in them. hard too smoke..tnen last week, i could not keep them lite. had to relite 2/3 times

Desired outcome: refunnd or 2 cartoons mmaybe three. due too problems.

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12:51 pm EST

Dosal Tobacco 305’s fill flavor 100

I have smoked 305’s for about 8 years now and I never had a problem with them until now. I buy a carton every week this carton out of every pack at least 8 cigarettes the filter fell off! And you can’t fix it, which really pissed my hubby off! What can you do for me? I sent a photo. I bought this carton on February 12 2022 at a Murphy gas station, this is where I by my cartons all the time, I hope we can resolve this problem

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Runninwolf
, US
Mar 27, 2022 11:13 pm EDT

I smoked then for years to, now they've changed the filter and they are wrapped poorly,taste is alful. They suck now and now the price is way up compared to a yr ago, not with it anymore. What was wrong with them the way they were? Why change if all is happy. Their is a lot of people complaining about the filter change including taste. Not to mention they burn up like a dam cigarette.use to get 15 min out of them now your lucky to get 7. What a joke they are. Arip offfffffffff!

ComplaintsBoard
S
4:07 pm EST

Dosal Tobacco 305 menthol cigars

You can't just change people's cigarettes like that. The newest ones made my gums bleed and recede. Please return the the original 305 menthol cigars back, the new ones taste like clippers or chesterfield, we don't want that! Please hear us,

Desired outcome: Return to original 305 menthol cigars please.

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11:51 am EST

Dosal Tobacco 305 filtered menthol cigars 100's

There is an ongoing issue with your 305's MENTHOL filtered cigars. The pack on the left I purchased as an individual pack (see picture below). The pack on the right was purchased as a carton. As you can see, the pack on the left IS menthol. The pack on the right is NOT. I have purchased 3 cartons in total at 2 different locations in 2 different cities and all 3 cartons were the same as the pack on the right. I want MENTHOL. The packs in the cartons do not taste like menthol and I've been smoking menthol cigarettes/cigars for YEARS,

I would appreciate if you would reimburse me for the 3 cartons that aren't menthol or ship 3 replacement cartons to me. I wonder how long this has been going on.

Desired outcome: Reimbursement for 3 cartons that have the wrong product in them.

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davbird
Fort Lauderdale, GB
Apr 16, 2022 8:47 pm EDT
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hi sir, if you have 3 cartons of the cigars on the right green pack, ill buy all 3 cartons

vipatlanta@yahoo.com

ComplaintsBoard
A
7:47 pm EST

Dosal Tobacco 305 cigars

The new filter on the 305 cigars taste disgusting. Everyone I know that smokes them agrees with me! Why change them? I wish we had notice so we could have found an alternative. Please change them back!

Desired outcome: Change them back

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8:24 am EST

Dosal Tobacco 305s gold cigars

My complaint is the same as everyone else, I dont no if the filter changed or what happened but they DO NOT taste the same! It seems to me that they taste exactly like clippers now. I cannot buy these anymore after being a 2pk a day buyer!

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7:10 am EST

Dosal Tobacco 305 menthol cigars

I've been a loyal smoker for quite a long time but all of a sudden you guys are now putting clippers brand cigars in your 305 packs clipper brand cigars are garbage and taste like crap please go back to sell the regular cigars that we fell in love with PLEASE

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1:08 pm EST

Dosal Tobacco 305s red cigars

Ever since y'all started putting new filters on, I'll buy a pack everyday and only maybe half is smokable cause the filters falls right off.

Is there anyway I might could get a refund for them. This is stupid

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11:51 am EST

Dosal Tobacco 305 menthol 100 green

Every pack of cigarettes i have purchased in the past 4 days (6packs) have fell apart before i can light it or get it out the box! We have tried several stores in palm coast florida and the same thing keeps happening we shouldnt have to waste our money on cigs that fall apart before u can smokw them it isnt fair

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6:57 pm EST
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Dosal Tobacco 305s gold filtered cigars

Changed Filter and tobacco without any notice to customers. Very inferior product to the original. Called company and was told that only filter was changed and not the tobacco. That is a lie. My taste buds still work. I smoke 2 to 3 packs per day...that makes me an expert. My local Tobacco plus ran out, so I bought Derringer. Bad taste and same colored filter. When my local store got more in stock, they let me return the three cartons of Derringer and I bought my usual 305s Gold. When I opened toe first pack, it was the same as the Derringer.

Who do you people think you are going to fool? Like I told you over the phone, Your sales will drastically change in 2022.

Desired outcome: Change back to original filter and same tobacco.

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1Leenie
Starke, US
Jun 17, 2023 12:05 pm EDT
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305 Gold filtered cigars. Save your packs until you open new pack! This is second carton that had packs that COULD NOT BE OPENED WITHOUT RIPPING THE PACK! Somebody dropped the ball.

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5:37 pm EST

Dosal Tobacco 305 full flavor filtered cigars

I've been a loyal customer to Dosal for 10+ years. I started smoking 305 cigarettes, then about four years ago I switched to the filtered cigars, and I have never had any issues until now. Just as many other have reported, I too am not pleased with the recent changes to the 305 filtered cigars.

Not only that, I've tried to reach out to Dosal myself and I have to say that could have gone better. I first tried to send an email inquiring about the shortage that sprung from seemingly nowhere, only to never receive a response. A little over a week after sending the email I decided to try and talk to someone in person.

The number on the contact page of their website connected me with a woman who was unable to answer any of my questions, then transferred me to their "customer service line" where it continued to ring until the answering machine picked up. I did not leave a message.

With how little info I'm finding online and in my area (posting from Zephyrhills, FL), it seems that either Dosal doesn't care, or there's something going on that they don't want going public.

Desired outcome: Bring back the original 305 filtered cigars.

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Shelby021982
WAUCHULA, US
Jan 08, 2022 8:42 pm EST

Yep I been smoking them till now .. very disappointed ..

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TEKLock
BOCA RATON, US
Dec 14, 2021 9:44 pm EST
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I call Dosal, Had I rather linked the conversation and was blatantly told that they intentionally changed the filter and had fda approval to do so, what's going on here, there are about to lose the mental flavor, it's about to be banned, so they're trying to push this as fast and as hard as they can and they know these cigarettes burn 2 to 3 times faster with the new cigarette filter even though it's labeled cigar!

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EMA
, US
Dec 18, 2021 4:28 am EST
Replying to comment of TEKLock

Same issue it is not a cigar to me it’s now a regular fast burning cigarette with excessive menthol in it.

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TEKLock
BOCA RATON, US
Dec 18, 2021 10:57 am EST
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Replying to comment of EMA

EXACTLY!

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