LA Fitness International
reviews and complaints

We went into this location on Sunday 1/16/2011 and met with Shawn regarding pricing for two new memberships. He kept going back and forth about well our prices are constantly changing, etc. We had to finally say look, we just want to know how much the monthly dues are to join. We are out comparing clubs in the area and want to know what the monthly membership price is. He reluctantly quoted us a price. We told him thank you, we would be making a decision with 24 hours and would let him know. He was so annoyed we did not sign up then he didn't say good bye, thank you for coming in, here's my # if you have any questions, etc.

We returned on Tuesday 1/18, dressed in workout attire, planning to join and work out. Shawn was there and saw us come in. He immediately said "Hmpf! I didn't figure I'd be seeing you two in here again." We reminded him that we told him on Sunday we were comparing 3 different clubs and would be back if we chose LA Fitness. He went on to say "Yeah, I got ripped a new one because you didn't sign up that day. They wanted to know what I'd done to screw it up.". We said uh, ok, well we're here today to sign up. He said "Well I already told you those prices would be no good if you left that day and came back."

At that point we asked to speak to his manager. Who, as it turns out, was sitting in the next desk listening and when I leaned over to see if the manager was there I found him laughing at the fact that his employee was being beyond rude and we were upset over it.

When we started explaining how unprofessional and rude Shawn had been to us on both visits he tried to stop laughing and said uh, well, er... so we decided to leave.

On the way out we stopped at the front desk and asked if there was someone in charge. A gentleman said he was a manager and was there a problem. We start explaing the situation to him only to have him say "Oh, well I'm a manager of operations, not sales...so if that's what they said..."

We are now happy members of 24 Hour Fitness who was not only happy to take our money but have been completely pleasant and professional in every way.

LA Fitness should be embarrassed to have such employees, especially in a customer facing sales position like that. Oh and good luck trying to contact customer service with LA Fitness to address the issue...you can only get the phone # if you are a member and log into your member page on their site.

I had been with LA fitness for over 6 years. I have been on a pre-paid yearly plan for about 4 years. At the time I switched to the pre-paid plan, the representative informed me that I would get one extra month free. I was also informed that I could still cancel at any time like a monthly plan. Now, after 4 calls and going into the LA fitness over a 4 week period, I still have not been able to cancel. Unfortunately, LA fitness will not let you cancel on the internet. So, I make several calls (respectfully, separated by several days) to Michelle, the supervisor at the LA Fitness on Michelle in Irvine, CA. No callback. Excuse 1: vacation Excuse 2: very busy due to a holiday break Excuse 3: busy with other clients will call me later. Excuse 4: no excuse. I even went into the facility but she was not there, so left another message. Excuse 5: the receptionist literally said she was having a lot of issues to tend to. I told her as a veterinarian with a very high caseload, I wouldn't even wait 4 weeks before calling someone back. Finally, called corporate. They said that the contract will not allow me to terminate without a physical ailment and doctor note, or having moved out of the area. So be it. For 4 weeks, Michelle or no other rep would get on the phone and tell me that. Also, when I asked for my contract copy, they said it was purged. They would provide a current contract. Well, what good is that if the contract has changed over the past few years, which I am sure it has.
No respect. No courtesy call.
The best part. My wife is still a member because she needs a indoor pool. I asked if I changed her off her prepaid plan, what would be the price. After 7 years of membership, if she changes to month to month, her rate would be no different than someone new joining! Nothing for a 7 year member.

Several women personal trainers working at farmingdale la fitness have touched my * "accidently" while pretending to "train me".

I spoke to the head trainer, ron shaw, and he told me this was "nothing that I should be complaining about" and asked me if I was *. When I told him I was unsure of my sexual preference he laughed at me and told his co-workers I was just another "* pirate". I am so ashamed I no longer let dolphin man spot me when I do deep squats. I think a franchise that allows there employees to act in such a manner is refreshing.

I wanted to warn all the readers of the big scam that LA Fitness is. There are a lot of hassles with this gym. You cant cancel/transfer your memberships or training programs easily. They lure you into these program and get you to sign the contract. But at the time of cancellation, its a nightmare to go through all the ### that they put up. I moved out of country and they are not ready to cancel my training program even when I provided a letter from my bank saying that my address has changed. I asked the manager what proof is required, he didnt know the answer. When I contacted them again, they say that I need a utility bill from my new address as a proof. That would mean that they would keep charging on my credit card until I do not get the first bill from my new address (I am still waiting for it).
Besides that, you would think that in this digital age, they would have some sort of online procedure to settle it. But no, they still require mails instead of emails.
Not to mention their training program is pathetic (for me atleast) and the salesmen/managers change colors after you join the gym/program. Did I tell you that the trainers get changed every month. (What can you expect from that.) While I know that these are not actual complaints and I am sure they mentioned somewhere in the fine print of their contracts, their business practices are the worst I have ever encountered during my 3 years of stay in USA. And yeah... I am talking on behalf of me and at least half a dozen of my friends who have gone through similar situation. Please do consider what you get into before joining this gym.

I previously worked at La fitness so I know how the cancellation process worked. On the contract it states if your residence or place of employment changes, and if it’s further than or up to 25 miles away you can cancel with no issue. All you need to do is just bring proof. I'm a college student and my place of employment changed which was more than 25 miles from the gym, so when I tried canceling them first gave me the run around. So later on I called another gym to see if I can cancel it there, where they informed me the gym in Walpole cannot do that and all I need to do is bring in the proper form and they would have to give me the cancellation form. So later that day I spoke to some of my previous coworkers and they cancelled the personal training for me. All I needed to do was sign and mail in which I clearly did. I thought great it’s all over but that wasn't the case at all.
Later that week I kept getting calls, and when I finally spoke to my previous boss where she began to give me the run around, claiming they go by zip code and not the physical address which is full of crap. I asked where that is stated at but she couldn't make a story after begin confronted about her information. She didn't know what to do anymore because they know they are fault. So still to this day I'm still waiting for corporate to call me and cancel my personal training. Every time I call I keep hearing the same lady telling me I’ll call you back and give you response. I cancelled in October and I'm still waiting to get a response. I called again 12/28 and it’s the same thing.
Shame on La Fitness because I actually enjoyed going to that gym at one point until now. I plan on cancelling all together now and not support their poor customer service gym.

I guess this is the last time that I am trying to contact to right person or trying to raise my voice. Whoever gets this, I hope that person has gone through the frustration at least one time in her/his life time so the person would understand my frustration and pass this to her/his supervisor.
3 months ago I had my girlfriend canceled her membership from Planet fitness and signed up with LA fitness in Orange location. They gave her a training book so she could write down everyday workout routines. Since I was a member of LA for 6 years, I had so many of my best buddies signed up in the past . One of my best buddies also signed up about a month ago and we wanted to get the same training book for him. This person (personnel training manager) thought that I was training my best buddy and he threaded me to cancel my membership and walkout with me. He was screaming at me that we could not calm him down. I was so frustrated but me, my girl friend and my buddy decided not to make a big deal and walk away. I called the head office (one with 949 number) and reported the condition. Nothing happened. 2 weeks ago I was walking out after finished my work out and same person was yelling at this lady who I never seen before and threading her the same way. I stopped and told him that this is not the way he should be talking the customer. He called the cop to walk me out! I called the head office again. I was told he canceled my membership but the head office put me back into the system. I had received the confirmation and told that I could go to the same location because they were supposed to talk to this guy. I showed next day but the same guy told me that I can not go that location because he canceled my membership. I called head office again right there to confirm the situation. I was told on the phone to just go and work out but this guy in the location called the cop again to walked me out. I was told day after and after by head office that they were investigation and they were supposed to call me to give me an update. There has been a week but no respond. Therefore, whoever you are that reading my email, I hope you will escalade this and bring that to right person and you will get back to me.

I had been a member of La Fitness for just a little over a year, when i decided to add my 14 yo son on a " friends and family" membership. about a week into his membership, he began to be harrassed by one of the trainers, urging him to sign up for training sessions. I told them both "NO"; for 2 reasons : 1) I didnt have an extra $100 a month to fork out and 2) I still had 27 UNUSED/ PAID FOR sessions from when I had a training contract. I asked them it would be possible for my son top just used the sessions I had already paid for, for him to use and they said "yes".
So roughly a month later, I'm browsing over my bank statements and noticed 2 large withdrawals that were paid out to La Fitness. I call the company and ask them what they are for and they proceed to tell me my son was signed up for a 12 month contract for training! This was definitely an illegal and negligent action on the part of La Fitness. Its' been 2months and i'm still trying to retrieve a refund from the company.

Lafitness in stoneham ma is one week today with no hot water .The place is constantly filthy.More like a health hazard than health club.The local board of health agent was there today and warned the club he would shut the doors by 1:00 if problems not fixed.There is no visible manager to speak with, the only response for complaints is to call corporate.Corporate in California does not care about anything but money.Try to cancel your membership, it is easier to just cancel the card or checking account you use.LA FIT ***

I recently signed up with Pure Fitness in Tempe, AZ and the next day I learned that it was closing. I assured that my membership would be honored at any LA Fitness location if I signed a waiver and at the closest one to me on Southern Ave. Despite the fact that I had already paid for two months, when I went to the LA Fitness on Southern Ave in Tempe, AZ I was denied entry. I was told that my billing information had not been entered and that I could not gain entry. When I told the attendant (who happened to be the Operations Manager) that I had already paid for two months and that my financial information had already been provided, I was informed that I could not go in unless I gave him my financial information again. What is perhaps most upsetting, is that a white woman had been right in front of me and had the same cinrcumstances, but she was not given a hard time nor was she denied entry. I am a male Hispanic/Latino . This is clearly a racist man who despite his position as the "Operations Manager" should have at least acted with some decorum. Not only was this a blatantly racist and discriminatory act, but it clearly is a scam as well as I had already made payment and I was still denied access to the facility. This is truly a horrible place to go to. Avoid it!

LA fitness in Ardmore, PA. When I first joined and it was new it was clean. Now it is dirty. There was dirt at the

bottom of the pool the other night. Do members have to continually tell them how dirty it is? Shouldn't they just vacuum the pool and clean the locker rooms and bathrooms without being told about dirt? It will be clean

for a while and then go straight back to being filty. They should stop opening facilities and pay the workers

a liveable wage. They tried to get me to join their fitness program by paying another fee and then a monthly fee when I was already paying my monthly fee and had paid my membership fee. So anyone joining beware. I told them to go take a walk. I swim there because I cannot find any other pool.

LAfitness sent me a promotional email offered me a 6 months guest priviledge if i renew my membership with them by the end of my active menbership period. In that email it stated that i can bring a guest for six months as long the guest comes in with me. I finally decided to bring someone as my guest, they told me that the guest priviledge was expired. They told me that the guest priviledge started on the date of signing, howerver on the promotional emailit did not specified any such rule. The rule for the guest priviledge state as long you re an active member you can come in with the guest. That was false advertisement.

Young man at front desk reception greets clients with a bully greeting; tells people that they should be out at closing time. Also, he walks through women's locker room at closing time. This happened specifically on a Friday evening. The club closes at ten pm.
A middle aged woman who claims to be a police officer also hangs out at this club and claims to members that she helps out. Noone knows if she is a member. What does she help out with at this fitness center?
She approached me in the pool area when I was swimming and shouted " Hey you, Hello! " She shouted at me until I turned around to see who was shouting in the pool area. She then spoke to me in a rough manner and stated she was a cop. She also stated the desk attendant is supposed to walk through the women locker rooms and make sure everyone is gone at closing time. Who is this person who claims she helps out at this club and that she is a cop? I have seen this person outside of the women's locker room standing and watching everyone as they walk by to leave this facility.
Since when is this fitness center policed? Members should be informed if there is a serious problem that requires police at this facility. She is harrassing members and intimidating them as well.
I have NO INTEREST to continue my membership at this facility since there are bullies working at the Walpole location at the front desk.
In addition, a front desk attendant complained to this woman cop who claims to help out at the club and then this "cop" person walked into the pool area and interrupted me and shouted at me to get my attention and then proceeded to bully me about the desk attendant being in the right. She told me to tell the owner about the walk through in the women's locker room. This is ridiculous and outside of employment boundaries for both individuals I have described to be so "OPINIONATED" and rude to the members.

I just got done with my complimentary personal training session with LA fitness east colonial in orlando fl. Brett seemed knowledgeable enough and the work out kicked my butt. However, at the end, when I expected him to go over the plans neutrally, I felt more and more like I had stepped into a car dealership. He told me since I was a new member I had three days to take advantage of this deal. When I told him I had to talk it over with my fiance he told me today was the last day to decide, that he couldn't do this deal tomorrow, and that his manager is rarely here and is luckily here today to give me the best deal. I reminded him that my third day was actually tomorrow and that I would not make a decision without my fiance, so that we could work our budget as we are saving for a wedding and house. He then proceeds to bring his manager over. This is the worst part. His manager looks at me and asks me how serious am I about doing this. I tell him pretty serious, as I want to get back in shape. He says to me if you sign up today I can do this deal, and I remind him of what I already told the Brett. He then looks at me and says "let me ask you a question, you want to talk this over with your fiance right? do you think he'd get mad at you if you brought this home?" I was like what? mad at me, no why would you ask that. Then he says "well let me ask you this do you make your own money?" I'm like yes. Then he says "well then if you make your own money you can make your own decisions". I could not believe he had just turned me into an abused woman who can't make decisions for herself. I just told him flat out "I will not make a decision today and that our money is tied together and that we make decisions about finances together". He finally got it, gave me the following rate: 3 sessions a month at $75.00 with random trainers and 12 extra sessions with Brett. What *** about this is that this may be an excellent rate, and I may have signed up, but all the slimeiness before it turned me off big time. Do not trust LA fitness personal training programs.

To all those that have been scammed by LA Fitness cancellation procedures and charges, a $5, 000, 000.00+ (five million dollar ) class action lawsuit has been filed. 03/03/2010 Jay Mua vs LA Fitness ...To see the actual lawsuit:

http://www.chicagonow.com/blogs/chicago-bar-tender/2010/03/class-action-lawsuit-against-la-fitness.html

The above site has the case document online and as a .pdf file.

Here is another lawsuit that was settled in California for membership cancellation wrong doing. Looks to me other states need to keep the ball rolling.

http://mikebracco.posterous.com/apparently-la-fitness-hasnt-heard-of-computer

My advice...stay away from LA Fitness.. Tell all your friends... and don't give them your account number ever...even for a free trial.

LA Fitness added someone to my account today without even contacting me to authorize! My roommate is new in town and wanted to join my gym so we could do classes/workout together. She went into the gym today and asked about her signup options. They asked her if she knew someone who was already a member so she said, 'yes my roommate.' The LA Fitness associate simply asked her for my phone number to pull up my account info and proceeded to add her to my account, just like that. I didn't get a phone call, email, anything. Of course my roommate contacted me to say hey, I just joined LA Fitness and they put me under your account. I wasn't too happy with her for letting them do it without contacting me, but I'm more pissed at LA Fitness for not following proper procedure. This is UNETHICAL and just plain wrong. Not to mention an utter lack of professional courtesy to LA Fitness clients. When I called the location where this occurred and spoke to the GM, he basically admitted that they 'are supposed to, but don't always' verify add-ons with the primaryaccount holder. What the ***! Basically my monthly bill would've doubled, and if my roommate hadn't told me, I wouldn't have even known about it until the amount came out of my account! My roommate apologized and went back up to the gym to cancel this addition to my account and open her own membership, only then did I get an email from LA Fitness (confirming the cancellation). All this was going on while I was at work, so I on;y spoke briefly with the GM and when he put me on hold for 10 minutes I had to hang up and go into a meeting. I called back when I came home, and spoke with a lady in Customer Service who apologized profusely and told me that the primary accountholder is always supposed to present to sign an agreement whenever someone is added to theiraccount. So basically the GM I spoke with earlier is blatantly breaking rules to line his pockets with commission bonuses, and has no qualms about admitting it! I told the lady in customer service that since they didn't give a flip about adding someone to my account, I could care less about going through their ridiculous cancellation process and wanted my account cancelled immediately. She said they would do a 'courtesy cancellation' and that I won't be charged on my next billing date, which is the 15th. I am really curious to see if they try to charge me one last time for this month's dues...if they charge me one more penny I will raise *** until I get a refund! I chalk this up to a lesson learned - there are plenty of great gyms out there that don't make you sign your name in blood (sign a contract), are way cheaper and do not treat their customers this way. LA Fitness will never have my business again and I will tell others to STAY AWAY!

When I went to cancel my membership from LA Fitness, they asked if I wanted the other member on my account to also be removed. I stated there are no others on my account. They explained I have been build for 6 months for two members.

I would have caught this if it wasn't through an automated bill payment, and they separated the two bills by two weeks so I wouldn't see the payment go up. I should have noticed I was getting build every 2 weeks rather than once a month, so I am part to blame for their scam.

Now I can't seem to get them to quit billing me without closing down my bank account, which is what the bank recommends.

I have filed claims against them with my bank and with the Better Business Bureau. The question now is how we hold companies accountable when they intentionally scam people out of money, and illegally too. I lost 32.84 x 6 = $197.04 so far, but find it less expensive to let them have that than hire a lawyer. I think they know that, otherwise they would have add 10 people to my account.

Real good work LA Fitness, you have a great scam!

Management in LA Fitness at Sprayberry, Georgia use intimidation to control and get what they want. There is a tall black guy in sales (wish I knew his name) who intimidates with his looks. He is always staring at women and hanging around with nothing to do. His looks are offensive and harassing. I have been a member of LA for more than 9 years, and to be honest have not had the best of experiences there. However, I have always looked the other way, but not this time, enough is enough! He is not good for your facilities' reputation.

The LA Fitness in Frisco, plays the exact same black rap genre every evening from 7-9. This is very inappropriate for anyone to hear, and it doesn't even come close to the demographics of the area.

I called to complain, and they said they have no control over it. Basically I was lectured about how the system plays different genres for different times.

I am a working class member. I can't change my workout hours to avoid abusive music that is geared toward one specific race. Heck, I don't mind if they play rap, but play a variety channel. That's only fair.