Menu
For Business Write a review File a complaint
LA Fitness International Customer Service Phone, Email, Contacts

LA Fitness International
Reviews and Complaints

lafitness.com

Learn how the rating is calculated

2.7 403 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

LA Fitness International Complaints 403

ComplaintsBoard
M
11:28 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

LA Fitness International lack of cleanliness

The gym off California Oaks Road is poorly managed. Half of the people using the gym use no towel at all, leaving a their sweat on the mats and equipment for the next patron to deal with. The personal trainers do not require their clients to have a towel. When I arrive in the morning, various weights from the weight room are scattered throughout the workout areas. Personal trainers leave weights on the floor and never teach their clients to re rack. The head maintenence guy washes the mirrors daily and squeegies the dirty soapy water onto the the newly laid carpet below. This place is understandably filthy. Management does not enforce any of the rules. After years of complaining, I will no longer renew my membership there.

Read full review of LA Fitness International
Hide full review
ComplaintsBoard
B
4:38 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On mon. march 2, 2011 my friend and I entered the gym together and we began to work out. well my friend is a buff nice looking dude. my friends helps me improve my work out. well I was on the leg lift machine and out of nowhere a fitness manager comes out from nowhere and walks up accusing my friend of training me, we both did not know who he was talking to...

Read full review of LA Fitness International and 1 comment
ComplaintsBoard
M
1:02 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

LA Fitness International cancellation policy sucks!

LA Fitness is absolutely ridiculous! Their cancellation policy is set up as a ploy to keep the last month's service charge. I was sharing an account with my brother, and I wanted to cancel. They charge me every month on the 28th and my brother on the 24th.

I went in person to the gym and got the cancellation form. I sent in the form on the 14th, which is plenty of time before the 28th. When I saw that I still got charged on the 28th, I called them up to complain. They gave me the corporate number. When I phoned them, their excuse to having charged me was that they didn't receive the form on time. What liars!

So the second month, I sent it certified and paid almost $5, plus my time at the post office and additional frustration. I have proof that the cancellation form arrived on the 21st, still almost a week before my charge date, yet, not only did they still charge me, they had the audacity to charge me on the 24th with my brother's charge.

I was furious. My brother called up the gym and they told him that he needed to come in person and show proof of the certified mail. I told him that was ridiculously to have to make an extra trip. They do not have a fax number!

I called up a couple of hours later, and the next person told me that I needed to bring in a copy of my statement showing proof that I was charged. At this point I was so mad that I had to go through such a hard time to cancel my service and nobody could give us a straight answer. I asked for the corporate number again and I was told that they do not provide the number. He basically told me that he couldn’t help me and that I need to come in person to speak to the Operations Manager. In this day and age, I have never experienced the need to cancel anything in person-it is usually done via email or fax! These LA Fitness employees do not know what they are doing, nor do they care about the customer.

Then, they told me to come in on Monday to speak with the Operations Manager. I told them there is no way I am coming in. They need to figure this out and call me on Monday to tell me that it is resolved. They asked if I wanted to leave a message for the manager, is this guy kidding me? The manager on duty told me that the Operations Manager was very busy and that I should call back on Monday to follow up. What great customer service huh? This man named Lance in North Miami Beach didn't even care and was practically mocking me. I told him that he needs to make sure that the Operations Manager is aware of my situation and that HE needs to follow up with me! I have already put in enough effort! This business is so ridiculous, they are definitely a case for the Better Business Bureau to investigate. Next thing you know, on Monday when I call, they'll tell me that it is "TOO LATE" again. Who knows?!?!?!

Read full review of LA Fitness International and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
F
F
FilmNoir28
Little Neck, US
Apr 14, 2011 6:34 pm EDT

I have the same issue except they won't cancel my Personal Training. I'm so sorry to hear about your issue. Good luck!

ComplaintsBoard
F
5:32 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Last last time I was @ the gym I went to drop my 2 children off in the kids club. I was quickly and rudely informed that they are not a daycare & they could not feed my 10 month old son. No problem I will just give him a bottle... As I'm in a spin class I'm paged that I need to come to the kids club. My son had been sitting in his carseat for over a hour...

Read full review of LA Fitness International
ComplaintsBoard
B
10:24 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

LA Fitness International manager incompetent & hostile

Pasadena LA Fitness Manager, Bonaventure, is sorely lacking in professionalism, customer service skills and basic competence. I have observed him on several occasions making aggressive sexual remarks and unwelcome physical advances towards female members. Many members--male and female--have commented that he creates an "uncomfortable and hostile gym experience" and demonstrates an appalling lack of maturity and respect for patrons. In fact, I was told by an LA Fitness employee that he is surprised Bonaventure has not been fired.

In addition to making inappropriate sexual remarks towards female members, Bonaventure makes threatening remarks towards patrons. I was using a balance ball during my workout and he said "I better not use it in a certain location or else you see what will happen!" I told him that, as a paying customer, I will workout where I please. I also reminded him that he needs to work on engaging customers in a more professional and courteous manner. Bonaventure appears painfully unaware that his hostile behavior and threatening remarks can be grounds for public complaints with the city of Pasadena, the Better Business Bureau and legal charges against LA Fitness.

Read full review of LA Fitness International
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
D
2:34 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

LA Fitness International personal training contracts

Mike Fite, the training manager at the Palm Harbor LA Fitness had me sign the wrong contract. He admitted to the mistake. I was even told that my money would be refunded but this did not happen. LA Fitness cares nothing for customer relations. I was told by corporate that they would not refund the $210.00 that was wrongly charged to my account because I used my sessions. Yes, I used them I was wrongly charged and Mike admitted to charging me wrong and still I was not refunded! NEVER NEVER give this awful comapny access to your credit card. They infuriated me so I just want to warn all other out there STAY AWAY FROM LA FITNESS.

Read full review of LA Fitness International
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
E
11:05 am EST

LA Fitness International dirty location on glades road

my husband and I belong to LA fitness in Boca Raton FL on Glades and 441.

The place was never really clean but in the last month it is filty. Everyone is complaning.we have 8 people on our block alone who are very

discusted with the gym. The carpets need to be changed and the machinery

is old and falling apart and keep on breaking.The new soap cleaning dispensers are a joke. you do not get enough of the germ cleaner on the

paper towel to clean the equipment. The equipment itself if dirty, never

gets cleaned by the staff.the staff management doesn't look like they even

care about trying to fix up the place. Everyone pays good money to go to

the gym and we do not want to come home with germ infested hands and clothes. We along with our neighbors are really thinking about going

someplace else, with another gym.

Read full review of LA Fitness International
Hide full review
ComplaintsBoard
J
1:17 am EST
Verified customer This complaint was posted by a verified customer. Learn more

LA Fitness International unsanitary hot tub conditions

Club does not monitor wether members take showers before entering Hot Tub and Pool Area.
As a result, the majority of members do not shower. There is a sign in small print that has to be read up close to decipher. The Club also states that the Tub is cleaned and drained on a weekly basis. The Cleaning people are unaware of any such process.

Read full review of LA Fitness International and 1 comment
Hide full review
1 comment
Add a comment
P
P
pobarjenkins
Minneapolis, US
Feb 14, 2011 3:57 am EST
Verified customer This complaint was posted by a verified customer. Learn more

It would be difficult to monitor every person who does or does not shower.

ComplaintsBoard
T
8:31 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

LA Fitness International lack of maintenance/training

I have been a member of this club for 3+ years. Sometimes I wonder why I continue, but it is close to home for me and never crowded in the mornings when I go in to lift weights. However, I also take spinning/cycling classes and this has been where there total lack of maintenance and zero training for staff comes in. The equipment in the cycle rooms is OLD and needs replacing. It doesn't work as it is intended and they do nothing about it. I see the maintenance guy in that room every Monday morning and he is always on his phone and just walking around the room playing with the levers on each bike -- as if you could tell if they are in good working order by doing that. One day I asked him directly if he had ever been told of the member complaints about the lack of maintenance of the equipment -- he said he never had and told me he would look into it. That was a couple months ago and nothing has changed. The other issue here is that LA Fitness does not require any training for their fitness instructors. When a couple of the cycle instructors quit, they took a couple of two hundred pound ladies who had been in the classes and made them instructors -- please! They have had zero training and have no idea what they are doing. Plus - it is a little hard to get encouraged by a person who weighs over 200 lbs who is on the bike and barely making the wheels spin because they don't have the energy to push anyone to work hard. These people took a CPR class and were immediately put into the classroom - NO training. If any of the members complain about the room being very, very warm and could we please get a fan in there -- the response is that that would be a corporate decision and if they did it for this club, they would have to do it for every club, blah, blah, blah. No one on staff wants to take responsibility for making things better for members. You are lucky if you get a staff member to do anything more than grunt at you when you come past the front desk. Most often they don't even look up. I also belong to 24 Hr Fitness and they know me by name there and always know which class to sign me up for that day -- and look like they enjoy what they do. No so at LA Fitness -- everyone who works there looks pretty miserable. If they don't hire some more talented instructors and get more updated equipment, I won't be renewing my membership. I often wonder how this club stays in business with the lack of members -- I am in there in the mornings about 6:30 am and there are about 20 guys playing racquetball and only about 15 others in the rest of the gym. Weights, etc. from the night before are left all over the place - nothing is ever where it should be. Something is definitely wrong with the business model in this place and it won't be long before they will be out of the Portland area I would imagine.

Read full review of LA Fitness International and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
M
M
Mrmanish
Shakopee, US
Jan 05, 2012 8:35 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I was a member of LA fitness for couple of month and in october I requested for cancellation. at the time of joining they didnt say that I have to sent form to their head office for cancellation. anyway I did on last week of october itself and they told your 1 month advance money will be refunded. now they are saying your form should reach before billing date ie. 6 and my form reached on 7th. it is totally crap. I already requested for it in cedar hills crossing long back and posted the form also in last week of october. this sucks man. be carefull with those fellows.

ComplaintsBoard
M
8:17 pm EST

LA Fitness International hot tub and pool

Hot tub has been closed for past four weeks and management has no idea when it will open, pool has been cloudy for six months, they can't seem to get it clear. Locker room floors are filthy as well as pool area. They have one man and one woman to clean entire building. I would not recomend any one to join this club. Talked to management many times to no avail. Had to call Clifton Board of Health to get hot tub cleaned many times over summer. Pool temp. varies day to day. Staff uncoperative to complaints. No one seems to care.

Read full review of LA Fitness International
Hide full review
ComplaintsBoard
C
7:30 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

LA Fitness International overly persistent

During the first week of January 2011, my best friend and I decided to join a gym. Seeing that we passed by LA Fitness all the time and how classy it looked from the outside, we figured we'd go and check it out. We simply walked to ask a simple question and expected a quick simple answer; we just wanted to know the membership fees and if they offered a yoga class and if so, how much. That's it, very simple. They turned it into some big tour and made us sit down at a desk and had us listen to this guy that talked for about an hour about the club then randomly brought over a personal trainer to talk to us and then the personal trainer asked us if he could test our body mass. Are you serious? First off, I came in just to ask a simple question, why am I put through the torture of sitting down to have a long discussion, nevertheless, force a random guy on us to test our body mass? Did I request that? No, I did not. As my friend and I wanted to leave immediately after how annoying and long the process was, he wouldn't let us go. He kept reducing the membership fees just so we would sign a contract with them and even suggested that we put down some money first to "reserve the good deal." Oh.My.God. As we kept saying no and we'd rather talk it over, he then insists on bringing the assistant manager to convince us some more and there, we sat for another hour listening to him persuade us as he kept dropping the price. I wasn't even listening to him anymore at that point, I kept thinking, "okay, you keep dropping the price, does that mean the price you list elsewhere is a fake and is just to get customers in?" After spending approximately a thousand hours there, we finally was released. It felt SO nice to walk out there, I felt like I was leaving prison after 10 years. I was never more relieved. So here's the annoying part ... our visit was the first week of January. It is now the last day of January and they have been calling my friend and I EVERY SINGLE DAY, multiple times each day. Either they're extremely dumb and don't get that we're sick of them or they have some lucky guy that's being paid to annoy people with phone calls or they're just extremely annoying. I never want anything to do with LA Fitness, I don't want to talk to anyone that associates with LA Fitness and I never want to go near that place ever again.

Read full review of LA Fitness International
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
M
9:33 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

LA Fitness International loud music

I have often complained about the loud music that ruins the workouts of many members of the clubs and I am always told that the local management can do nothing about it. The problem is intermittent and so I've been able to live with it. But last week, I once again had to complain about the volume of the music that permeated LA Fitness in Blaine, Minnesota. When I walked into the club, the music was exceptionally loud and there were already four members lined up at the front desk asking for the volume to be turned down. I joined the group asking for some relief from the racket and, eventually, I talked to “Brad” who identified himself as the general manager. Brad told me that the volume was controlled at the corporate level and that he didn’t even have a volume control at his location! Brad was also quite rude. Then I called Brad’s supervisor, “Matt”, who told me that there was a corporate mandate regulating the level of music that is played at all LA Fitness clubs. Matt said that he would probably be fired if he turned the music down! So I sent an email to Jill Greuling, Vice-President of Operations ([protected]@lafitness.com). Jill immediately responded and was very cordial. She apologized for Brad's rudeness and promised to take care of the situation. She said that there really is a volume control at every club and that there is NO corporate mandate regarding the volume level of the music. Then I got a phone call from a very cordial, professional individual, Orlando Gonzalez ([protected]@lafitness), who assured me that he would personally contact Brad and Matt and would explain the policy to them. This is not the first time that I've had a problem with the loud racket coming from the music speakers and, despite the positive response from Ms. Greuling and Mr. Gonzalez, I have cancelled my membership. I'm just totally fed up with the confrontations that I've had during my many months as a member at LA Fitness. Mr. Gonzalez has assured me that there will be no problem with my cancellation.

Read full review of LA Fitness International and 2 comments
Update by MNBob
Feb 14, 2011 4:40 pm EST

I had the same problem at the Blaine, MN club. Here is a phone number to call. Orlando Gonzales is the executive at LA Fitness who told me that there is a volume control at every club and that there is no corporate mandate regarding sound level or music selection. Call him at [protected]. I don't know why the creeps who manage these clubs won't adjust the music content and volume. Maybe they're just on a power trip?

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
P
P
P Bos
US
Feb 12, 2022 12:23 pm EST

Hello,

I have provided feedback several times to the gym staff at the Atlantic Beach eSporta location regarding the music volume. I have phoned in also to provide feedback, but thia continues to be an issue. Several members share the feedback. The music selection is unappealing, but at least if the volume were lower, people can listen to their own music unimpeded. The loudest setting on my headset doesn't drown out the gym music volume.

The staff has advised me they have passed on the feedback to corporate, but that corporate controls the volume. Please address this annoyance.

Thank you

H
H
HearingLossInMN
US
Apr 20, 2013 6:23 pm EDT

Lifetime fitness has the same loud music corporate policy. They have sensors in the gym that actually turn up the music based on ambient background noise. They refuse to turn the music down. I find the loud music damaging to my hearing, but they want to play their commercials as loud as possible.

ComplaintsBoard
N
4:10 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

LA Fitness International rude employees

We went into this location on Sunday 1/16/2011 and met with Shawn regarding pricing for two new memberships. He kept going back and forth about well our prices are constantly changing, etc. We had to finally say look, we just want to know how much the monthly dues are to join. We are out comparing clubs in the area and want to know what the monthly membership price is. He reluctantly quoted us a price. We told him thank you, we would be making a decision with 24 hours and would let him know. He was so annoyed we did not sign up then he didn't say good bye, thank you for coming in, here's my # if you have any questions, etc.

We returned on Tuesday 1/18, dressed in workout attire, planning to join and work out. Shawn was there and saw us come in. He immediately said "Hmpf! I didn't figure I'd be seeing you two in here again." We reminded him that we told him on Sunday we were comparing 3 different clubs and would be back if we chose LA Fitness. He went on to say "Yeah, I got ripped a new one because you didn't sign up that day. They wanted to know what I'd done to screw it up.". We said uh, ok, well we're here today to sign up. He said "Well I already told you those prices would be no good if you left that day and came back."

At that point we asked to speak to his manager. Who, as it turns out, was sitting in the next desk listening and when I leaned over to see if the manager was there I found him laughing at the fact that his employee was being beyond rude and we were upset over it.

When we started explaining how unprofessional and rude Shawn had been to us on both visits he tried to stop laughing and said uh, well, er... so we decided to leave.

On the way out we stopped at the front desk and asked if there was someone in charge. A gentleman said he was a manager and was there a problem. We start explaing the situation to him only to have him say "Oh, well I'm a manager of operations, not sales...so if that's what they said..."

We are now happy members of 24 Hour Fitness who was not only happy to take our money but have been completely pleasant and professional in every way.

LA Fitness should be embarrassed to have such employees, especially in a customer facing sales position like that. Oh and good luck trying to contact customer service with LA Fitness to address the issue...you can only get the phone # if you are a member and log into your member page on their site.

Read full review of LA Fitness International
Hide full review
ComplaintsBoard
A
8:51 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

LA Fitness International cancellation - customer service

I had been with LA fitness for over 6 years. I have been on a pre-paid yearly plan for about 4 years. At the time I switched to the pre-paid plan, the representative informed me that I would get one extra month free. I was also informed that I could still cancel at any time like a monthly plan. Now, after 4 calls and going into the LA fitness over a 4 week period, I still have not been able to cancel. Unfortunately, LA fitness will not let you cancel on the internet. So, I make several calls (respectfully, separated by several days) to Michelle, the supervisor at the LA Fitness on Michelle in Irvine, CA. No callback. Excuse 1: vacation Excuse 2: very busy due to a holiday break Excuse 3: busy with other clients will call me later. Excuse 4: no excuse. I even went into the facility but she was not there, so left another message. Excuse 5: the receptionist literally said she was having a lot of issues to tend to. I told her as a veterinarian with a very high caseload, I wouldn't even wait 4 weeks before calling someone back. Finally, called corporate. They said that the contract will not allow me to terminate without a physical ailment and doctor note, or having moved out of the area. So be it. For 4 weeks, Michelle or no other rep would get on the phone and tell me that. Also, when I asked for my contract copy, they said it was purged. They would provide a current contract. Well, what good is that if the contract has changed over the past few years, which I am sure it has.
No respect. No courtesy call.
The best part. My wife is still a member because she needs a indoor pool. I asked if I changed her off her prepaid plan, what would be the price. After 7 years of membership, if she changes to month to month, her rate would be no different than someone new joining! Nothing for a 7 year member.

Read full review of LA Fitness International
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
G
11:12 am EST

LA Fitness International sexual harassment

Several women personal trainers working at farmingdale la fitness have touched my * "accidently" while pretending to "train me".

I spoke to the head trainer, ron shaw, and he told me this was "nothing that I should be complaining about" and asked me if I was *. When I told him I was unsure of my sexual preference he laughed at me and told his co-workers I was just another "* pirate". I am so ashamed I no longer let dolphin man spot me when I do deep squats. I think a franchise that allows there employees to act in such a manner is refreshing.

Read full review of LA Fitness International
Hide full review
ComplaintsBoard
A
9:12 am EST
Verified customer This complaint was posted by a verified customer. Learn more

LA Fitness International cancellation of training program

I wanted to warn all the readers of the big scam that LA Fitness is. There are a lot of hassles with this gym. You cant cancel/transfer your memberships or training programs easily. They lure you into these program and get you to sign the contract. But at the time of cancellation, its a nightmare to go through all the ### that they put up. I moved out of country and they are not ready to cancel my training program even when I provided a letter from my bank saying that my address has changed. I asked the manager what proof is required, he didnt know the answer. When I contacted them again, they say that I need a utility bill from my new address as a proof. That would mean that they would keep charging on my credit card until I do not get the first bill from my new address (I am still waiting for it).
Besides that, you would think that in this digital age, they would have some sort of online procedure to settle it. But no, they still require mails instead of emails.
Not to mention their training program is pathetic (for me atleast) and the salesmen/managers change colors after you join the gym/program. Did I tell you that the trainers get changed every month. (What can you expect from that.) While I know that these are not actual complaints and I am sure they mentioned somewhere in the fine print of their contracts, their business practices are the worst I have ever encountered during my 3 years of stay in USA. And yeah... I am talking on behalf of me and at least half a dozen of my friends who have gone through similar situation. Please do consider what you get into before joining this gym.

Read full review of LA Fitness International and 2 comments
Hide full review
2 comments
Add a comment
R
R
Ratikanta Nanda
Camp Hill, US
Aug 28, 2014 4:46 pm EDT

I completely agree on you mate. Please read my story below.
----
Cheat Cheat Cheat ! It was a horrible ever experience in my life. When I went to join the fitness center in Camp Hill, the guy/trainer convinced me to take up the training program as well .Initially I was not interested to take the plan but he convinced me saying I can go for monthly/2Month (weekly twice) just to see how it works for me. So very reluctantly i said ok for 2 Month program(weekly twice) 60 USD per session, but while signing the document he mentioned as 28 weeks which is about 7 month program. I trusted him and signed the electronic form he showed me in the system rolling each page so quickly I could not see anything but signed. Later I realized that it's a 7 month program I signed and not the 2 month I rushed to them pleading /begging/requesting to cancel the program because I could afford only for 2 Month. But these guys said they can't cancel it. And questioned me why did I sign without reading everything in detail. The manager whose name is JOSE he pretends as if he is going to help you but I realized we should not expect favor/help from cheap person. They just know how to fool people by playing trick in the system. It also happened with my friend, they explained him one plan but signed for another plan which was costing much, but he was able to cancel the plan the very next day. If I hadn't signed for something and they take my money than I would have sued them and not went on pleading .They play this trick with aliens knowing that we can't damage them much being outsiders. Only thing I can do for now is to curse him from the bottom of my heart and wish he also face the same thing which I did. Someone will definitely teach him a lesson(If I am true to what I am saying) .God is great !
--

M
M
M.Pat
Chicago, US
Dec 16, 2012 11:25 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

As a recently former Personal Trainer at L.A Fitness they are pathetic! The reason the turnover of Personal Trainers so high is because the pay is technically less than minimum wage. They could forget about ever keeping personal Trainers unless the trainer is a complete idiot who could survive off a child's allowance. It's all about money with this company, they could care less about their customers after they take their money. Even the employees are victims of their greed so consumers don't have a chance.

ComplaintsBoard
T
7:41 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

LA Fitness International personal training

I previously worked at La fitness so I know how the cancellation process worked. On the contract it states if your residence or place of employment changes, and if it’s further than or up to 25 miles away you can cancel with no issue. All you need to do is just bring proof. I'm a college student and my place of employment changed which was more than 25 miles from the gym, so when I tried canceling them first gave me the run around. So later on I called another gym to see if I can cancel it there, where they informed me the gym in Walpole cannot do that and all I need to do is bring in the proper form and they would have to give me the cancellation form. So later that day I spoke to some of my previous coworkers and they cancelled the personal training for me. All I needed to do was sign and mail in which I clearly did. I thought great it’s all over but that wasn't the case at all.
Later that week I kept getting calls, and when I finally spoke to my previous boss where she began to give me the run around, claiming they go by zip code and not the physical address which is full of crap. I asked where that is stated at but she couldn't make a story after begin confronted about her information. She didn't know what to do anymore because they know they are fault. So still to this day I'm still waiting for corporate to call me and cancel my personal training. Every time I call I keep hearing the same lady telling me I’ll call you back and give you response. I cancelled in October and I'm still waiting to get a response. I called again 12/28 and it’s the same thing.
Shame on La Fitness because I actually enjoyed going to that gym at one point until now. I plan on cancelling all together now and not support their poor customer service gym.

Read full review of LA Fitness International and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
M
M
Ms Davis
Atlanta, US
Apr 20, 2009 8:19 pm EDT

I have recently joined LA Fitness for getting back into my pre pregnancy jeans that every mom dreams after having a baby. But mid way through my training contract, I was suffering from severe lower back pain (could not even walk)and had to visit a doctor. So, I was diagnosed with si joint pain(hip rotation). The treatment :-(take it easy no workout. So i had to put my La Fitness account on hold for 2months and thought that I will be able to recover in 2 months. I called LA Fitness to cancel my account after 2 months, as I was strictly told by my orthopedic doctor not to workout for 6 mths, They told us on the time of joining that I can exit the contract at any time, If there is any physical injury.But here is a catch, U have to be permanently disabled in order to terminate the contract.. SO my Dear friends, a bit of advise DONT SIGN UP ANY CONTRACT WITH LA FITNESS beccause they are not understanding and you don't know what is going to happen tomorrow, they want to see you in a wheel chair to help you cancel the account...Period...ALL THEY WANNA DO IS TAKE YOR MONEY.

B
B
Brenda25
Phoenix, US
Nov 29, 2011 5:48 am EST
Verified customer This complaint was posted by a verified customer. Learn more

So just to verify, it is SUPPOSED to be the rule that once you move more than 25 miles away from an L.A. Fitness for work, we should be able to cancel our personal training membership without having to deal w/ all the crazy cancellation fees, correct? Thanks so much for the post!

ComplaintsBoard
T
8:07 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

LA Fitness International customer treatment

I guess this is the last time that I am trying to contact to right person or trying to raise my voice. Whoever gets this, I hope that person has gone through the frustration at least one time in her/his life time so the person would understand my frustration and pass this to her/his supervisor.
3 months ago I had my girlfriend canceled her membership from Planet fitness and signed up with LA fitness in Orange location. They gave her a training book so she could write down everyday workout routines. Since I was a member of LA for 6 years, I had so many of my best buddies signed up in the past . One of my best buddies also signed up about a month ago and we wanted to get the same training book for him. This person (personnel training manager) thought that I was training my best buddy and he threaded me to cancel my membership and walkout with me. He was screaming at me that we could not calm him down. I was so frustrated but me, my girl friend and my buddy decided not to make a big deal and walk away. I called the head office (one with 949 number) and reported the condition. Nothing happened. 2 weeks ago I was walking out after finished my work out and same person was yelling at this lady who I never seen before and threading her the same way. I stopped and told him that this is not the way he should be talking the customer. He called the cop to walk me out! I called the head office again. I was told he canceled my membership but the head office put me back into the system. I had received the confirmation and told that I could go to the same location because they were supposed to talk to this guy. I showed next day but the same guy told me that I can not go that location because he canceled my membership. I called head office again right there to confirm the situation. I was told on the phone to just go and work out but this guy in the location called the cop again to walked me out. I was told day after and after by head office that they were investigation and they were supposed to call me to give me an update. There has been a week but no respond. Therefore, whoever you are that reading my email, I hope you will escalade this and bring that to right person and you will get back to me.

Read full review of LA Fitness International
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
F
11:52 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

LA Fitness International fraudulent contract with a minor

I had been a member of La Fitness for just a little over a year, when i decided to add my 14 yo son on a " friends and family" membership. about a week into his membership, he began to be harrassed by one of the trainers, urging him to sign up for training sessions. I told them both "NO"; for 2 reasons : 1) I didnt have an extra $100 a month to fork out and 2) I still had 27 UNUSED/ PAID FOR sessions from when I had a training contract. I asked them it would be possible for my son top just used the sessions I had already paid for, for him to use and they said "yes".
So roughly a month later, I'm browsing over my bank statements and noticed 2 large withdrawals that were paid out to La Fitness. I call the company and ask them what they are for and they proceed to tell me my son was signed up for a 12 month contract for training! This was definitely an illegal and negligent action on the part of La Fitness. Its' been 2months and i'm still trying to retrieve a refund from the company.

Read full review of LA Fitness International and 1 comment
Hide full review
1 comment
Add a comment
S
S
slgill
San Diego, US
Dec 16, 2012 12:44 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

i received a phone call for a friend...his membership was past due and i was on the contacts. i knew his situation, so i asked him to charge my card for the month. The woman asked if she should change the billing info to my card and i told her absolutely not. one month later I was charged AGAIN. When I phoned, the woman told me that she took the call and her notes said I had authorized the billing be charged to my credit card. I told her that was incorrect...and asked to speak to a manager. She told me I was incorrect and she was the manager. If I took my credit card off the account, the membership would be cancelled. I asked her not to cancel until I spoke with my friend so he could take care of problem... what did they do. cancelled the membership. LA Fitness sucks and I'm not even a member.

ComplaintsBoard
T
7:41 pm EST

LA Fitness International no hot water

Lafitness in stoneham ma is one week today with no hot water .The place is constantly filthy.More like a health hazard than health club.The local board of health agent was there today and warned the club he would shut the doors by 1:00 if problems not fixed.There is no visible manager to speak with, the only response for complaints is to call corporate.Corporate in California does not care about anything but money.Try to cancel your membership, it is easier to just cancel the card or checking account you use.LA FIT ***

Read full review of LA Fitness International
Hide full review

LA Fitness International Reviews 0

Looks like LA Fitness International has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent LA Fitness International, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About LA Fitness International

Screenshot LA Fitness International
LA Fitness is a well-known fitness center chain that has been providing top-notch fitness facilities and services to its members for over 30 years. With over 700 locations across the United States and Canada, LA Fitness has become a household name in the fitness industry.

One of the key features of LA Fitness is its state-of-the-art facilities that are equipped with the latest fitness equipment and amenities. From cardio machines and weight training equipment to swimming pools and basketball courts, LA Fitness has everything you need to achieve your fitness goals.

In addition to its impressive facilities, LA Fitness also offers a wide range of fitness classes that cater to different fitness levels and interests. Whether you're into yoga, cycling, or high-intensity interval training, you'll find a class that suits your needs at LA Fitness.

Another great thing about LA Fitness is its knowledgeable and friendly staff. The trainers and instructors at LA Fitness are highly qualified and experienced, and they are always ready to help you with your fitness journey. Whether you need help with your workout routine or advice on nutrition, the staff at LA Fitness is always there to assist you.

LA Fitness also offers a range of membership options to suit different budgets and needs. Whether you're looking for a basic gym membership or a more comprehensive package that includes personal training and other perks, you'll find a membership plan that works for you at LA Fitness.

Overall, LA Fitness is a top-notch fitness center chain that offers everything you need to achieve your fitness goals. With its impressive facilities, wide range of classes, knowledgeable staff, and flexible membership options, LA Fitness is the perfect place to start your fitness journey.

Overview of LA Fitness International complaint handling

LA Fitness International reviews first appeared on Complaints Board on Dec 7, 2006. The latest review LA Fitness Hyde Park Chicago Il was posted on Nov 7, 2023. The latest complaint girlfriend or wife was resolved on Nov 27, 2017. LA Fitness International has an average consumer rating of 3 stars from 403 reviews. LA Fitness International has resolved 168 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
1.7
145 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. LA Fitness International Contacts

  2. LA Fitness International phone numbers
    +1 (949) 255-7330
    +1 (949) 255-7330
    Click up if you have successfully reached LA Fitness International by calling +1 (949) 255-7330 phone number 0 0 users reported that they have successfully reached LA Fitness International by calling +1 (949) 255-7330 phone number Click down if you have unsuccessfully reached LA Fitness International by calling +1 (949) 255-7330 phone number 0 0 users reported that they have UNsuccessfully reached LA Fitness International by calling +1 (949) 255-7330 phone number
    +1 (949) 255-7200
    +1 (949) 255-7200
    Click up if you have successfully reached LA Fitness International by calling +1 (949) 255-7200 phone number 0 0 users reported that they have successfully reached LA Fitness International by calling +1 (949) 255-7200 phone number Click down if you have unsuccessfully reached LA Fitness International by calling +1 (949) 255-7200 phone number 0 0 users reported that they have UNsuccessfully reached LA Fitness International by calling +1 (949) 255-7200 phone number
    +1 (310) 844-0653
    +1 (310) 844-0653
    Click up if you have successfully reached LA Fitness International by calling +1 (310) 844-0653 phone number 0 0 users reported that they have successfully reached LA Fitness International by calling +1 (310) 844-0653 phone number Click down if you have unsuccessfully reached LA Fitness International by calling +1 (310) 844-0653 phone number 0 0 users reported that they have UNsuccessfully reached LA Fitness International by calling +1 (310) 844-0653 phone number
    +1 (951) 579-4183
    +1 (951) 579-4183
    Click up if you have successfully reached LA Fitness International by calling +1 (951) 579-4183 phone number 0 0 users reported that they have successfully reached LA Fitness International by calling +1 (951) 579-4183 phone number Click down if you have unsuccessfully reached LA Fitness International by calling +1 (951) 579-4183 phone number 0 0 users reported that they have UNsuccessfully reached LA Fitness International by calling +1 (951) 579-4183 phone number
    +1 (310) 827-0904
    +1 (310) 827-0904
    Click up if you have successfully reached LA Fitness International by calling +1 (310) 827-0904 phone number 0 0 users reported that they have successfully reached LA Fitness International by calling +1 (310) 827-0904 phone number Click down if you have unsuccessfully reached LA Fitness International by calling +1 (310) 827-0904 phone number 0 0 users reported that they have UNsuccessfully reached LA Fitness International by calling +1 (310) 827-0904 phone number
    +1 (562) 924-1514
    +1 (562) 924-1514
    Click up if you have successfully reached LA Fitness International by calling +1 (562) 924-1514 phone number 0 0 users reported that they have successfully reached LA Fitness International by calling +1 (562) 924-1514 phone number Click down if you have unsuccessfully reached LA Fitness International by calling +1 (562) 924-1514 phone number 0 0 users reported that they have UNsuccessfully reached LA Fitness International by calling +1 (562) 924-1514 phone number
    More phone numbers
  3. LA Fitness International emails
  4. LA Fitness International address
    PO Box 54170, Irvine, California, 92619, United States
  5. LA Fitness International social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 23, 2024
LA Fitness International Category
LA Fitness International is ranked 6 among 83 companies in the Fitness Centers and Gyms category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.