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LA Fitness / overcharges

1 AZ, United States Review updated:
Contact information:
Phone: 1 8888890984

LA Fitness is a horrible company!! I had stopped regularly going to LA Fitness for about a year because I was seeing a personal trainer at a private gym. I continued to stay a members just in case i decided to pop in, which very rarely happend. I received a phone call from Joseph Perez from their corporate office informing me that my credit card had been expired at I was several months past due. He told me that I was paying for mine and my ex-boyfriends account. I told him I was only responsible for mine and that I was no longer with myt boyfriend. He said that was fine and would charge me for just my account. I said I would pay that and wanted my account frozen. He told me to go ahead and give him a check over the phone and to call back two days later to have my account frozen. I called back and he said it would cost $25.00 to have my account frozen and I went ahead and paid the amount. I reviewed my statement online and had found that they had charged $113.32 twice on July 23, $25.00 on the July 24, and then $29.44 twice on July 28. I called Mr. Perez and told him about the overcharges and he gave me another number where they would help me. I called and spoke to another lady who I failed to get her name. I told her about the overcharges and she said she would have to speak to Mr. Perez and would call me back. Several days passed and my account showed no refunds. I called Mr. Perez about 6 times in the span of 2 weeks, I've left messges and he has not returned any of my calls. I finally reached a point where I was going to try and speak to someone else. You have to wonder when a companies website does not provide the number to their head office. I tried another number to their Irvine location where I had to explain my situation again. She gave me the number to "Corporate" which was [protected]. I waited over 15 mins to actually speak to someone. She was completely rude and when I kept asking for her name she would say, "Let me review your account first." She finally told me her name was Jill, she said give her a second to review it then hung-up on me. I called back again, and waited again, and finally spoke to Alisha Lovato who was a lot more polite. I explained the situation again and of course she said she would try to fix it and call me back in two days...of course. I told her that I wanted to cancel my account as well cause I didn't want to have anything to do with LA Fitness after this. She did say that she would atleast refund me the $25 dollars to freeze my accout since I wasn't going to be freezing it. The funny thing was I had asked Joseph to cancel it first, and he had said that there was a cancelation fee, but Alisha said it would not cost me anything to cancel my account. Weird. Ahhhh now I can only sit and wait to see if she will acutally call me back.

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Comments

  • Bb
      17th of Feb, 2010
    0 Votes

    Not very happy with LA FItness taticus on getting you to join then upsale. Now understand why during the sales pitch my questions were vaguly answered or put off till I talk to a trainer. After joining two days ago I just got back from my one hour with a trainner (Salesperson). After showing me a couple pieces of equipment it was back to the sales desk where I was told it would be a lot more money to get what I was looking for. Then as I balked at this a second person started working on me. And when I didn't sign up for the extra the second person got up and said my hour with a personel trainer was over and I left with no idea of what I should be doing or an outline for diet considerations as per the original sales pitch

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