L.A. Fitnesstotal disregard for my fiance

This review was posted by
a verified customer
Verified customer


Dear Sir or Madam:

Unfortunately, I have found it necessary to contact your office to inform you of a business that apparently has very little regard for its customers, along with the fact that they have broken the law.

On May 27th, 2008, I was participating in a water aerobics class sponsored by L.A. Fitness, located at 10180 West Forest Hill Blvd., Wellington, FL, when an instructor by the name of Creation Robinson, threw a volleyball-type ball at me. The ball struck me in the face, breaking my glasses into 2 pieces, scratching both lenses, and left a cut on the bridge of my nose. (Please see attached photo and documentation provided by Lenscrafters)

The glasses could not be repaired and were a total loss.

The incident happened at approximately 9:30am on the 27th, and Ms. Robinson apologized and quickly responded by telling me she would pay for the glasses.

I reported the incident to Rich Force, the general manager at the time.
Luckily, I had purchased the glasses at Lenscrafters located directly across the street in the Mall at Wellington Green. I should mention though, that the management at L.A. Fitness was quite indifferent about my predicament that of being visually impaired thus making driving quite difficult. In fact, they offered NO assistance whatsoever in getting me to a doctor or back home.

I managed, on my own, to get to Lenscrafters and luckily they had my original frame and lenses in stock and after an hour or so wait, they were able to fit me with a new pair of glasses identical to the ones that were destroyed, at a cost of $281.69. (Please see the attached copy of the receipt)

That afternoon, I returned to L.A. Fitness to fill out an incident report with Jason Morris, the “Operations Manager”. I asked for a copy of the report to which Mr. Morris replied “No”. He added, “This was an accident and accidents happen. You are not going to get your money back!”

Upon hearing this, I immediately cancelled my membership to L.A. Fitness and expressed my great dissatisfaction with the entire management at their total lack of concern for my well being, not to mention a good, loyal, customer who always paid on time.

At that point I left the establishment and later that day, called L.A. Fitness and asked to speak with Ms. Robinson regarding her offer to pay for my glasses. She was unavailable at the time but did in fact return my call a few days later. She asked that I come in and discuss the situation with her and the manager.

On Tuesday, June 3rd, I and my fiancé, Stuart Harvey, went to L.A. Fitness to settle the matter. To my dismay, Rich, the manager, was nowhere to be found but Ms. Robinson handed me 2 post-dated checks. One was for $150.00 dated 6/6/08 and the other was for $139 dated 6/22/08, totaling $289.00. (Please see the attached copies of the checks)

Although I was concerned that the General Manager was not present to help resolve the matter, I was somewhat pleased at the thought of being compensated for the full amount of the cost of my glasses.

Ms. Robinson had left the “pay to the order” section of each check blank. I waited until 6/17/08, a full 11 days past the date entered on the first check, before going to her bank, only to discover that there were not enough funds in the account to be able to cash it!

My fiancé, Stuart, tried on several other occasions after that to try to cash the first check but to no avail. In fact, after a rather lengthy discussion with bank personnel, we discovered that she had never had a balance high enough to cover either check!

I could only assume that she had in fact never intended to make good on her offer to repay me for the destroyed pair of glasses.

My fiancé has made several attempts to call Ms. Robinson by phone, with no response. However, Stuart did manage to speak with Ms. Robinson at L.A. Fitness whereby she told him that she had stopped payment on the checks and that the matter would have to be resolved through the manager, Mr. Force. When Stuart spoke with Mr. Force he told him that “the matter in no way concerned him and that it would need to be resolved with Ms. Robinson”.

I am now left with the trouble of lodging a formal complaint against L.A. Fitness.

Copies of this letter have also been sent to the Better Business Bureau of Central Florida, and the Florida State Attorney General’s Office – Check Diversion Program to be resolved.

I am only asking for Ms. Robinson to make good on her promise to reimburse me for the replacement cost of the glasses. A more vindictive person could have easily asked for much more based on the time and trouble we had to go through thus far.

As for Mr. Force, the General Manager, I am appalled that he and the rest of the management staff felt no obligation whatsoever in the matter and their total disregard for my well being.

If this were my business and I found out one of my customers was treated this way, they would all be immediately terminated!!

If you require any additional information regarding this issue, please feel free to write or call me at the number listed below.


Leann M. Elges
7250 Golf Colony Court
Unit # 101
Lake Worth, FL


  • Ja
    JANET010203 Oct 12, 2013

    LA Fitness in Wellington, FL have very obvious health and safety violations including but not limited to broken equipment, unsanitary restrooms and locker rooms, and the pool has slime build up, and unfinished ceiling, dirt and other sediment at the bottom, and the deck is also very dirty. I have spoken to the management and even corperate offices to no avail. They recently had to take down one of the murals in the pool area because they placed it over wall paper which created mold!

    The instructors are AMAZING. You will definitely get a good workout. I recommend the Tuesday, Thursday, and Saturday aquafit classes (am or pm). The cycling class is a real butt kicker as well, they get full fast so be sure to check in at least 30min before hand.

    The staff/management on the other hand are OUTRAGEOUSLY RUDE! They treat you as if you are creating a problem for them when you enter the building. The kids club is a joke! They don't change diapers or feed the kids. So if you're a mom trying to get back into shape they will come get you in the middle of a workout to come and change, feed, or calm your baby down from crying too much. So that extra $10 a month for kids club is to have a chaperone in the room while the kids run wild.

    The juicebar is good, depending on who is working that day.

    The equipment is cramped together but they do offer a wide variety for every body part which is awesome. Wish that they had sanitary wipes to wipe down the machines before and after use; but I guess for that location that is way too much to ask. The other locations in West Palm and Northlake aren't nearly as horrid as this one. The Wellington location is a result of piss poor management.

    0 Votes
  • Ry
    Ryanpitylack Dec 06, 2011
    This comment was posted by
    a verified customer
    Verified customer

    Go to train at the local L.A. Fitness and they try to tell me I dont have passes to every gym in the 10 square mile radius that I paid for. So this is my complaint to you L.A. Fitness stop being so rude to your customers.

    0 Votes
  • Ki
    Kiley Dec 01, 2008
    This comment was posted by
    a verified customer
    Verified customer

    LA Fitness is responsible. Cost of glasses should be borne by the company as their employee caused the damage.

    Go to small claims court, file civil action, go to Wellington Town Crier or other western community newspapers with your story. Negative publicity will not bode well for this franchise. Get permission to picket the franchise, call TV channels. It is unfortunate, that it takes so much to get something done. These suggestions may sound extreme, but please continue to pursue what is rightfully due you.

    So many times people give up. Be determined and fight the good cause.

    Call Legal Aid.

    0 Votes
  • Ga
    Gabriela Sep 17, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I am writing you for advice. About 2 months ago i had signed up at LA. Fitness, I was so excited that finally I had a membership. During the enrollment the sales guy had asked me if I knew anyone that was thinking about signing up so i had told him that my boyfriend was interested but wasn’t sure if he wanted a membership because he already was working out at his apartments. He then asked for his name so i gave it to him, he also was telling me that if we both sign up i would save us some money. So i was like no i don’t need to pay for him he can come if he wants to. About a month later i noticed that there was an extra membership charge on my statements i immediately called LA and wanted to speak with the salesman that had signed me up. When i had called they told me why i needed to speak with him so i told the person on the phone what had happened, he then told me that the salesman that signed me up was busy and that he'll have him call me within 15 minutes. Well an hour passed by and i didn't receive any phone call so I then called once more and this time he was with a customer. It took about 3 hours when i had spoken with him and when i did spoke with him i told him that I didn’t want him to charge anybody on my account he said that it was part of his speech. I really didn’t like the way he spoke to me so i asked him for corporate number and guess what he gave me the wrong number so i had to call back to get the number once more and this time the help desk girl gave it to me. When i called they had informed me that the extra membership was already cancelled the sales guy called corp. before i even spoke to him and cancelled that extra membership. He knew he scammed me because if he didn’t why did he cancel the membership without speaking to me first. I need your help please. I was given back 2 payments for my first monthly fee but not the payment that they charged to enroll for the extra membership which as about 75.75 bucks. How can I get the 75.75 back, please write me back. Or call me at [protected]

    0 Votes
  • Cm
    CMR Aug 30, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Accidents do happen - that's true - but that shouldn't absolve L.A. Fitness from rectifying the broken glasses.

    0 Votes

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