Kohl's
Reviews and Complaints

Me and my wife were looking for a right size of jeans in the Mens section of this store on 10/27/09 at 7.00pm and where taken aback coz of an employee cursing us on our backs just coz he had to put the clothes back to there proper place.I felt humiliated by this incidence and i am going to lodge complain against this employee to the head office.

Khols does have cameras that can see in the dressing room. Google Khol's cameras in dressing rooms. It is disgusting. I wont shop here again.

They use video cameras because I got caught stealing at 17 liken idiot. I actually was jumped by a man and dragged to security and forced to watch my video of me changing and stealing in the camera room . So do not f***ing say its not true. Kohls employees are sick f***s!

How would you feel if someone came into your office right after you finished organizing files, then tossed them all on the ground? It's just like that, man. You should have just asked them to check the stock room for your size. They know better than you, they work there.

if only you could see the four z rails in the back for just mens department. please know kohls is two stories.

I understand why and its part of the job but is it that hard to put things back

they wouldnt use the tapes in court. itd be just a tool used to root out potential shoplifters.

after you leave the store, thats when they catch you red handed with the merchandise. they dont need the tape to prove anything at that point.

willow- stop lying about the video cameras. kohls does not have video cameras in the dressing rooms. if they did and they used this pretend footage (which is illegal) in court it would never fly BECAUSE ITS ILLEGAL! sure, it makes sence to use illegal evidence IN COURT. get real. way to poke a hole in your own convoluted logic.

They do not tape everyone in dressing rooms.. I've been in the video room before.

Are you ladies aware that Kohls video tapes EVERYONE in the dressing rooms... It is against the law but they still do it. They use the excuse it is to catch shoplifters... So I guess you can break the law to catch someone breaking the law... The shoplifters will not complain when they show the tapes in court... they are in no position too. I on the other hand do not wantsomeone seeing me or my little girls naked... I will not shop in their stores!

I'm not giving Kohl's another dime of my money. I wouldn't mind paying with my routing and account #s but their automated phone system ONLY GIVES YOU 10 SECONDS before cutting you off, then routing you to a live person who is guaranteed to be unhelpful, read robotically from a script, not listen and just throw you right back to the same flawed automated system (this happened four times).

I've never had an issue paying my OTHER bills, but Kohl's clearly hates their customers.

GIVE PEOPLE THE TIME THAT IS NEEDED if you're only going to provide only ONE payment option that involves putting in 9 and 16-digit account numbers! Imagine a 78-year-old trying to do this? But Kohl's DOES NOT CARE.

I paid my bill on March the 10th thru my bank. I never seen it arrive to my bank so made numerous attempts at contacting them with them assuring me my balance was zero. Well i checked today and balance is even more than when i paid it. I called and was told was my bank account didn't have the money. Total bunk as never even showed in my bank. Something is seriously wrong with this company. Once this is paid off i will never do business with this company ever again.

Omg- all of these posts are old so hopefully everyone has cooled off. I just want automatic payment of my minimum balance on the due date to be an option at kohl’s. I am so busy sometimes that I don’t log i. To my account every month and I just saw a 27.00 late fee and my bill is not paid. I know this is my fault but every store and credit card I have offer this option and I feel kohl’s does not to try to collect as a source of income: there probably is a reminder email that comes out but they email me every day about a sale so I mist have missed that. I know this error is my fault but I will have to give up the wonderful savings because they don’t have an option to cover me if I forget to go online every month and pay. 98% of the time I pay my entire balance the week after I shop but I forgot and I don’t like that they do not have my back.

Not processing payments via debit is just limiting routes for your customers to make a payment, therefore losing business. Debit is and will continue to be one of the top ways consumers pay for merchandise. I have multiple accounts with various stores and the worst one to work with payment wise in my experience is Khols by far. I've had the worst online experiences trying to make payments online with Khols compared to any other store out there. Tonight I actually searched the internet out of frustration and found this thread, so I thought I'd add my 2 cents after reading all of the comments in this ongoing debacle which is STILL A CURRENT PROBLEM with NO resolution. Also, in response to Exec "Mac"-- if you are really willing to bend over backwards for customers then why would you suggest to they take extra steps like getting a gift card to pay their account off instead of updating your system to accept payments via debit cards? Your suggestion completely defeats the purpose of making things easier for your customers and further proves you, in fact, ARE NOT WILLING to bend over backwards for your customers". Any Exec that values and knows their job well would be able to see that and SOLVE IT just based on the number of complaints.

The Kohl's website to pay your bill has not been working for me for months. It keeps putting in information in the password section, that I did not put in. I called Kohl's and was told they are having problems with taking online payments and apologized. I pay all my bills online and this is the only place that I can't access it. I would just like to know when Kohl's is going to fix the problem? I am starting to think it is a Kohl's scam to get you to be late on payments so they can make more.

Agreed w/CB.
Simple enough. Kohl's infrastructure needs a redesign. Maybe the NSA can help.
Brand new customer and already I'm done.
Can I get a bailout?

I pay my Kohl's card online and it always works. You should be more interested in knowing valuable information such as your own bank's routing number. Kohl's cannot take money from just an account number. All you really have to do is call your bank or look at your checks. In fact, I have even googled a routing number when I needed it and my bank was closed.

Also, you can pay at the counter, but you do need to know how much your balance is or at least how much you would like to pay. All the cashier does is have you buy a gift card as a regular purchase for the amount you wish to pay, which is then applied directly to your account.

I have never found it "impossible" to pay Kohl's and I have also never had any complaints about their service in the past two years that I have been a customer and card owner.

iCarly- Not that I feel the need to justify my actions with any of you bums, but I don't have debt, nor was I advocating paying credit with credit. ACTUALLY, if you read a little more carefully you would have noticed I said it WASN'T THE BEST OPTION. So pay more attention before you go talking [censor] [censored].

Says the person advocating paying for credit with credit. Good luck with your debt, Madd.

I'm with Cultured on this one.
-1st off account information wouldn't be an issue if Kohls wasn't trying to make a killing on everything they sell, over-charging for crap clothing and underpaying employees. I bet the upper management isn't underpaid. All Kohls would have to do is spread some of that money around a little bit and hire employees with background and security clearance. Problem solved on the account information issue.
-Debit/credit cards work exactly the same when it comes to paying bills online. Account number/security code, end of discussion.
-I've paid plenty of credit card bills with credit cards in the past, not saying it was the best option, but it is POSSIBLE.
-CLEARLY STATED- when referring to any credit card application is complete BS, because all of the pertinent information has so small font you need a 100x microscope to read it.

So Kblue_eyes and Chris and all of the other [censor]s on here who have nothing better to do than try to start [censor] on the internet, you're remedial. Maybe you should try experiencing life for yourself before you start telling someone else how to live theirs.

Kohls is terrible on many counts and and provides false information! I placed an order online on Nov 25th and realized shortly thereafter that the address had exactly one alphabet wrong. By the way, this was an order to help a priest tide over the Christmas season! I called Kohl's to rectify the mistake, the very next day. Although the order had not even begun to be processed, I was told that the order was in process and changes cannot be made, but a cancellation and a new order for the same items was possible. The first order would be refunded once the cancellation went through. I did this. Unfortunately, not only was the original not cancelled, but they charged me for shipping for the second order-which was advertised as free. The "icing on the cake" was that I never received an email with the details of the cost and don't even have a receipt at this point for my second purchase. When I called back to deal with the first order again, I was also informed by Kohl's that I had to call the shipper and inform them of the mistake in the address, and if that was not possible then the addressee should refuse the order and Kohl's would refund me the amount for the first order. Fedex helped me, but UPS could not. I have yet to receive a refund even though the delivery was refused several days ago. I have spoken to at least 10 people, three of whom are managers. These include Nancy, Daniel, Kiara, Gladys, Sharon Hanson, Rita, John and Reed Gradeless. One manager (John) even had the nerve to give me a wrong telephone extension (x73017) and email address (john.var1257@kohls.com). I know this because when I tried calling back, I was told that there was no such extension. The second manager (Sharon Hanson) never returned my call, the third told me that he would cancel the order and would email me back, but never did. I called corporate today (Dec 9th, 2015), who sent me back to the online ordering system! I beyond furious with KOHL'S, and urge those of you with a similar experience to come forward and share your story. Needless to say, I will NEVER shop at Kohl's and will make sure that my friends and family hear about the unacceptable customer service at Kohl's.

HE SHOULD HAVE GONE TO JARRODS ! HAHAHA

I agree with you. My fiance got me a ring for Christamas. It took six weeks to get it returned from being sized, and when we went to get it, there was a deep scratch on the side of it. We were told that they can send it back but that it will be an additional 2 weeks to wait... Unbelievable!

I opened a card in November of 2010. I originally started with paper statements and then went to e mail statements which was a mistake. I placed a charge and then like one customer above, the statements went into my junk mail account with my internet provider. I was called after my account was 60 days late. My records with Kohls show no other call to me prior to this time (they did have valid phone numbers for me). When I complained as to why I was not contacted sooner, I was told by a supervisor that it is NOT the policy of Kohl's to call you at the point of your account being 30 days late. WHY? Because they do not want to upset a customer according to the supervisor. I think the why is...they do not mind ruining the credit histories of their clients. I originate home loans each day and I had noticed that many good paying customers often have lates shown on their Kohl's accounts. I now personally understand why. We are living in difficult financial times when 50 points on a score can make or break a customer. I will close this account even if my score drops 120 points.

Totally agree..same thing happened to me. When I call their customer service, they said I had the paper billing turned off. I asked them to switch it on and then again next month no paper billing..What is worse, my score dropped 50 points due to these idiots. I even wrote to them explaining the situation and they sent a response saying "The integrity of the credit reporting system relies on the validity of the information furnished; therefore, we are unable to comply with your request." Integrity..[censor] you. I immediately called them up and canceled the account and after 8 years of using the card, cut it into 20 pieces..I request everyone using Kohls credit card to do the same. They will make money by hook or crook..

The exact same thing happened to me! My credit score dropped 50 points. The funny thing is it went back up 15 points once I cancelled my Kohls Credit Card. I have reported this to the BBB and the Attorney General. I have been notified that they will investigate my case further. I would advise both of you doing the same. This way maybe we can put a stop to the unlawful procedures in place at Kohls. Horrible company with the worst customer service department I have ever experienced.

Phil,
Same thing has happened to me and my credit score has dropped from 775 to 660. I am having sleepless nights and do not know what to do. I have had a spotless credit history and now I am banging my head thinking "why did i even open this account".

All this happened when I am just about to buy a house.

God..help me !

Did you consider that someone may have stolen your identity and tried to use a fake card with your name on it at the store? And way to assume someone must be on drugs for being confused. I'm sure you were confused when you found you couldn't use your card online? Were you suddenly on drugs then, too?

My November statement was due 11/21/09. My on-line payment cleared on 11/20/09. On my December statement I was charged a $25 late fee. When I called Kohl's they told me they changed my statement due date to 11/19/09 and I was one day late. Supervisor Peggy, TK82150 told me they can change my statement due date any time they want too and without any notification.

Alot of credit card companies have 25 day billing cycles. This information was given to you when you signed up for the account. This is why it is important to read your credit card agreements.

Did you try calling the credit company and asking them to remove the late fee? They will usually remove it for an honest mistake like yours.

If you don't want to wait for credit customer service to answer your call you can always call from any local Kohl's store. They have a phone in the customer service area that is a direct line to the credit company so that you don't have to wait. Also, the customer service assoicate can call on your behalf if you do not wish to deal with a representative over the phone, they just need your lisence, SSN and Kohl's card.

Did you know that you can also pay your Kohl's card payment at any register in the store? You can even pay right after you use your card so that you don't have to worry about paying the bill later. You can also pay online and even set up payments 45 days in advance on the website.

We really do try to make every effort to make your experience at Kohl's a pleasant one, but we cannot help you if you don't tell us that you are upset.

dont just asume that because your payment is usually the 9th every single month is the same say. for example if your payment for january was february 10 the payment for february might be may 7 because feb has 28 days and your payment is every 25 days. the next payment would be apr 1st etc

totally agree. when you sign up for a credit card, you sign up for all of their fine print. take better care of your finances.

Yup well said. By the way delete that harrasment calls title.

Sorry hun - but if you didnt pay your bill on time then they have every right to charge any fees as put forth by the contract with them - not their problem that you dont pay your bills on time

closing a card is very hard on your credit score. I tried a few beginner cards like Milestone etc. dropped 50 points for over a year. be careful in closing cards. I'd check with your credit report agencies before everyone just starts closing cards. idk just saying

Kohl‘s is the worst company I worked for. The co-workers and manager are Bullies and Psychos. Racism is alive in Kohl’s/Florida. The customers are mostly Karen’s. It’s a [censored] show.

The way Kohls pushes credit cards its similar to Wells Fargo double account scam or Wolf on Wall Street! Thier one guy in our store opens ten a day really! However they train you lie Would you like open a rewards card were you can save up 75 percent not a credit card. Some seniors thinks its a rewards card like Yes 2 rewards and agree to sign up. They are getting dupe our store mgr gets a bonus and Thanksgiving we get rotten bananas and bagged oatmeal, burritos she had deal with people she took the day off and black Friday of course . No Christmas party or thank you for working during holidays from her she stingy and greedy they promised gift cards for opening two credits then jump three . Finally your told were all out because mgrs signed out and used the gift cards on themselves! The corp exe don't give grease monkey about anything except credit and hire young students easier to control. Your pressure to open credit over the mic, and under hire people cal out everyday. We get ten cents for each credit open solicit credits is crazy dept stores give more money and don't pressure tactiles no selling just credit!

Kohls called me for a interview today for a customer service position and only had 1 available time and day to interview me which i can not make because of my father having surgery on that day. They would not schedule me for another day for their customer service positon. Doesnt seem like family and surgeries matter to Kohls as they cant be flexible enough to interview me any other day. I will not go to Kohls again... ;(

Kohl’s Department Store - Return Policy Trick
I bought a gift set and a wallet on 12/11/2010 from Kohl's at Fresh Meadows, NY. On 12/18/2010, I return these items without opening these items to the store with the original receipt. Kohl's charged me 15% of the merchandise price. I'm shocked about that. There is no return policy displayed on the wall.

Kohl's accepted my Electronic Funds Transfer, yet when they couldn't process they charged me $25 as if it were a check return. No email no communication. No reversal of charge. Nothing.

Their credit card system sucks, Watch Out! They are very much out to cheat their customers. I was a brand new customer no bad history nothing. I paid it off and closed the account.

Kohl's is bad news!

I paid my bill online at 5:02 after their website had several problems with their website and was charged the 35.00 late fee. When I called Kohls credit they were of no help at all and were quite rude. I will pay this off and NEVER shop there again.

Great products and tempting sales, but beware if you need customer service! My first experience in the customer service line was an extended wait because one poor employee was working behind the desk and answering the phones because, ironically, everyone else was running around the store in anticipation of a visit by the corporate staff.

Today's experience involved trying to exchange a defective product. Apparently, if the store is out, the online branch of the store is meaningless. So, although you would like an exchange for the same product that is still available online, it will cost you more if the item is no longer on sale. Apparently, there is an additional penalty if you had the nerve to use a discount coupon for the original purchase!

Sad when companies brag about their customer service when their store personnel are not even equipped to handle simples transactions like this.

kohls is the worst place i have ever worked... they allow their managers to discriminate, to disrespect, to harass, to retaliate, to belittle and treat their employees with little or no dignity and they have have a policy of diversity in place for WHATTTT? they have an integrity hotline in place for what ? for show because i have personally worked in two stores where i myself watched the 01 get the complaints from those hotlines and laugh them off and talk bad about the associates he thought may have placed them! many times i have considered an attorney because...best practices...please...they wouldnt know what that was if someone smacked them with them. these managers laugh at people make fun of people, read peoples personal files from locked cabinets to entire store ( against the law and store policy mind you) do yall think mansell does a thing or integrity does jack ...NOPE.. just made these store areas and managers even more fierce toward us all. ugh, it sickens me

I just now canceled my account among many other unhappy Kohl's customers I've been finding online,

- When I went to pay my bill online, I plugged in my routing number and acct number perfectly and the site said my payment went through.
- a few weeks later I received a bill saying I still owed that amount plus a returned check fee!
- when i called about their mistake, the 2 people in customer service were USELESS and they said that my routing # and the last 4 digits of my acct # they had on file was right and they refuse to pay the returned check fee from the bank. They think it was my bank's fault.

-Even if there was an error in tranferring funds from my bank to their company, they never let me know which is ridiculous. I had plenty of money in my account.
-DO NOT DO ONLINE BILLING WITH THIS COMPANY! THEY WILL RIP YOU OFF DUE TO THEIR NEGLIGENCE!
--NEVER EVER WILL KOHLS GET A PENNY FROM ME EVER AGAIN!

yea im with the other comments here. and caps lock isnt cruise control for cool

yeah. if you had your reciept, you would most definitly get back EXACTLY what you paid for it. sounds like you has a coupon you forgot to account for.
or, without a reciept, you would get the lowest sale price in store credit. which is not the store's fault because they have no idea who much you actually paid for it.
so either way, your wrong.

Also, did you even bring your receipt with you when you returned it?You didn't mention it.The computer doesn't know hoe much you paid for it on whatever day it was.

question did you use a coupon on your purchace cause if you used a coupon for you entire transaction it would still apply duh!

why dont you pay your bill in the store or online? obviously you can go there to shop, so you can go there to pay your bill.

Use another card. They take Visa, MC, Amex, and maybe even Discover. Kohl's is usually a nice place to shop. I like that my store is NOT at the mall and I don't have to fight the mall traffic.

Kohl's cards have extremely high interest rates anyway!

Hello I just went into Kohl’s for the first time just over 2 weeks ago. While checking out at the service desk I was told if I applied for store credit I would receive a considerable amount off my purchase. I was approved. When prompted we swiped our bank card (obviously because the card was to be mailed 7-10 business days). We got the kohl’s card 2 weeks later and decided to check out the after Thanksgiving sales. When we activated the card it had a charge on it! They didn’t have our permission to make a payment using the new card and we paid using our bank account! After talking to a clueless customer service manager, we paid over the mobile app. It said “payment approved and showed a zero balance “. We spent $10 minimal amount to make sure they were trustworthy. I went to pay the $10 and the old bill that said paid was back on our account! I checked everything and tried two more times to pay online. After calling customer service (I’d rather have explosive diarrhea) they talk in circles and ask you if you want to use the khol’s card to pay your Khol’s card balance 🤪 After 30 minutes of the most frustrating conversation with a customer service representative ever, I was told that I have to take a paper check to the store in person and pay my bill that way. They consider a “bank card” as if it were a “credit card “ and you can’t pay with a credit card. Am I the only one in 2022 that stopped paying with checks when they started scanning them and ripping them up and handing them back to you? I’m so done with Khol’s. I still have 12 days to pay the first charge but honestly I don’t trust this crooked business. They are hoping people never discover the first unapproved charge and are at the highest Apr for the life of the card. And I’m certainly not going to put that bunch on autopay. Don’t let those few bargains get you in debt and ruin your good credit. It’s not worth the headache.

This is a global marketplace and we are all busy people. What sets good companies apart from bad ones is that they care about their customers and their brand image enough to avoid making their process difficult which results in basically preying on people who are not perfect in tracking their bills. Most people out there do not keep a spreadsheet for their bills, yet are able to stay on top of most of their bills enough to not get their credit ruined. Responsible companies have learned that a courtesy phone call goes a long way before reporting a low dollar debt to credit agencies. People have gotten accustomed to this norm. When a credit company such as the one Kohl's is using is not following the same norm, instead, institutes a "zero tolerance" attitude in addition to what I would also characterize as blatant abuse (by not sending out paper statements even if one did not sign up for electronic ones), while actually making a profit from doing it in this fashion, now one can make the argument that they are unethical and possibly breaking laws. I personally have 30 years of perfect credit history and Kohl's got me too. They offered a discount at the register as incentive to sign up for their charge card. They never sent a paper bill, or an electronic one. I lost the temporary card they gave me at the register. From that point on it was impossible to sign up or pay the bill. 6 phone calls later they still were unable to locate my account without the account number even though I provided my social security number which I always try to avoid over the phone. Long story short, it was an unnecessarily difficult and draining process, took me many hours to unravel and by the time I was able to pay my debt, they had reported the delinquency to all three credit bureaus. It will not kill me, I still have good credit and I make enough money that I do not need to borrow anything - but I will forever remember the bad experience and will share it with people if it ever comes up. I also will not do business with Kohl's ever again. Do not care that their credit company is a separate entity, as far as I am concerned, it is the same brand experience.

Kohl's have the worst customer service I have ever experienced. My husband got a Kohl's credit card in an attempt to build his credit rating in this country. He immigrated from Australia 9 years ago and has had to build a credit rating by getting credit cards. He made the mistake of getting a Kohls credit card, because after working hard building his credit rating, they reported him 30 days late. This occurred due to their faulty website. While he was overseas for over a month, he attempted to pay his bill, but the website would not let him make a payment. This I might add has occurred on several other occasions, but was easy to fix by just making a phone call. Being overseas, phone calls to America are astronomical, so he decided to just contact then upon his return to the US expecting them to understand that he had no way of making the payment due to their webpage not working. NEVER GET A KOHLS CARD... My husband's credit rating was in the 700 range, but now has sunk down to the low 600's.. Kohl's also lied to him. They agreed over the phone to remove the late report they made to the credit bureau. He spoke to a lady in the corporate department. He was told to wait 48 hours and this would be take care of. They basically lied to him, because after phoning today, they said it would not be taken care of. Is anyone doing a class action law suite, because this needs to happen.

Like many others, I woke up one morning to find a ding on my otherwise perfect credit report put there by Kohls. In my case, I had forgotten about a $15 purchase due in April. In June, I was applying for a car loan and got a surprise courtesy of Equifax.

Kohls systems and processes are inadequate. They issue email statements that go straight to spam. They make sinister robo calls from an undisclosed number. They write … but only when the damage is done. The customer service agents are helpful – but helpless in actually being able to do anything about the punitive damage they have wreaked. Finally – they write again to give you a haughty lecture on the appropriateness of their unilateral decision to inflict permanent damage.

Kohls could use technology to fix this. They have close working relationships with credit reporting agencies. Surely they could use this to see if you have a good credit history and use this to judge the approprriate action that would prevent misery among their customers and loss of revenues at their stores.

Kohls cannot hide behind Chase. If Kohls has outsourced its credit card to Chase, then it has abdicated responsibility for their own reputation to a third party that has no care or concern for Kohls or its customers. That is a foolish mistake.
Bottom line – a Kohls credit card is not worth the risk to your reputation.

Seems like alot of people dont receive their bills. Maybe Kohls has a problem getting them out in hopes of collecting late fees and then punishing people by reporting it to the credit agencies. I also had a problem with not recieving my bills and did contact them and sent money right away. I have always sent more than the minimum and paid on-line when I did not receive. I know several people who say they dont receive their bill. Is this a regular practice! Hummm
Shame on you Kohls

Khols reports to credit reporting companies faster and quicker then any other card. They report 30 days as soon as it happens, not like other credit cards. Something is wrong with this company. People that pay their bills and late charges are getting reported too quickly. Khols does not make money off of reporting to agencies, they make money off of customers paying payments, late fees and interest. Khols need to do a reality check on what they are doing. They are loosing customers. I will not shop there nor will my friends and family. I bet you most people who have paid their bill a little late have been reported to credit agencies by Khols and do not even know it.

I too got a 30 day derog for a $5.00 bill! The problem is not the late charges or fees or interest...it is getting a 30 day derog on your credit report. Other credit card companies do not do this! Only Khols reports it real fast. I do not think this is good customer relations. My US Bank credit card does not even report derogs unless it is over 90 days. That is good customer relations. I will keep that card. As for Khols, is will never ever shop there again. I spend alot of money on clothes. They miss out on my money because of reporting a 30 day late on a $5.00 bill. It is the only derog I have ever had too. In 5 years it will drop off and Khols will still not have me as a customer. Smart play for Khols.

I just cancelled my Kohl's account. I made a purchase totaling $69.15, and paid it online. A month later, I get a notice saying the bill hadn't been paid. "Okay, " I thought, "I must have forgotten." I paid a second time, complete with interest and fees. I waited after making the payment, to make sure I received a confirmation screen and the payment went through. Now I get another call saying I'm delinquent in my payments which is "highly unusual for me." #!*$ yeah, because I always pay right away. In two months, my $69.15 bill is now $132.90. I paid it, but will never set foot in a Kohl's store again. Why would I? If anyone else stole $63.75 from me, I'd have nothing more to do with them.

I, too, have recently encountered a similar issue, which started in January 2010. I signed up for paperless billing, and I NEVER received the email alerts that I had a bill with an outstanding balance of $8.54. (I surmise that my email hosting service rejected the email as Spam, or they never sent the bill as they claimed.) I had, however, received a letter in the regular mail stating that I was two months late. I rarely use my Kohl's card, so I was not looking out for a missing bill, either. I called immediately to get this resolved, and the interest and late fee were removed. A few months later, I checked my credit reports, and I was shocked to find that this $8.54 was reflecting negatively on my credit. I have numerous account with Chase, which issued the card, and I have NEVER been late on any of their cards, and always pay my balances in full, including balances in the $thousands that I always pay in full. After numerous calls and letters (not only to Kohl's but also to the credit agencies), I asked to have someone from their credit reporting department call me, since this is ridiculous. It's now two weeks later, and I have yet to receive a call. I am about to apply for a mortgage, and I am not at all happy about this reflecting poorly on my credit. If I had received the bill before it was originally due, I would have paid it! My next stop is to contact Chase and Kohl’s headquarters. Wish me luck!

Interesting. I paid mine in full in November. I'd had quite a balance, so was pleased to pay if off. Three weeks later (this past Saturday), they reviewed my account, decided I am no longer credit-worthy, and cut my credit line by 3/4. I found this out when I tried to use it. I checked my credit/credit score and there is nothing on there that's changed. I have to wait for the letter explaining their decision. (They can't send me an email?) Next payday I will be paying the small balance I have from Christmas shopping and closing the card. It's too bad, b/c I love to shop at Kohl's, but without the card, it's not worth it. However, I'm not willing to play games with the credit card arm of this company. The rest of my Christmas shopping will be completed at other stores.

I had the exact same incident and curious to find out what Kohls responded.

Kohls is VERY unprofessional and make up things as THEY see fit.. I called to get extension on a pick up order and they cancelled it without any notification to me.. (the day I called they said the extension had been put it.. I get email that order was cancelled.. I call only to be told that I would need to place another order.. (ok , fine, so while on the phone I tried to reorder , items say out of stock..) I asked for a manager, area manager, regional manager and was told the store manager is the area and regional manager.. Association then went in to say she will not help me because I’m yelling .. I WAS NOT YELLING, she was looking for an excuse to not assist me due to not having answers for my questions.. I told her I would contact Michelle (who is the CEO) she said fine .,

So I not only list the items but the sale price as well.. All they gave me back was $10 kohls cash that I used toward the purchase.

Oh man I’m so sorry you and your wife had to endure those trolls! Disgusting [censored] behavior on their end and karma got your back you better believe it.

This is my experience How sad is it that I went to Kohl's - Hilliard Rome Rd. to shop for my kids and shop at the other stores nearby and I was followed by a manager the entire time and when it came time to leave I couldn’t find my card I again am still being followed so I show her the contents of my bag which is absolutely nothing other than my phone which fell out right before I went to my car to find my card and I came back in and my phone was missing so was the kohls shopping bag I had and the clothes i intended to purchase and she pretends she didn’t know where it went but it didn’t just grow feet and walk off so I told her I couldn’t get home without it as I’m not from that area I drove an hour to get there using my gps I had zero idea how to get home without it I am crying at this point looking frantically I even got on the ground to make sure it wasn’t on the floor I was in one area before it fell out right by the door before I went to my car to check for my card. This manager had my phone the entire time and offered zero help no phone to use to call for someone to come get me NOTHING and made me leave because it was closing time. She wouldn’t offer help looking for something she had of course SHE KNEW I HAD NO WAY HOME WITHOUT IT SHE DIDNT CARE! I informed her I’m autistic (she already knew) she didn’t care she enjoyed victimizing me like a high school bully. I had to ask a stranger to use their phone. I had to leave my car these for 2 days before I was able to get a ride back to get it and my phone. Kohls lied about where my phone was located by saying multiple places in which we’re not possible for my phone to be and the fact the couldn’t keep their story straight and the camera footage proves she took my phone! I as so scared I was devastated and I am traumatized. Kohls has treated me like a piece of garbage since and the manager has not been punished what so ever not at all! Kohl's sees nothing wrong with anything she did to me and THAT is a huge problem. Kohls corporate legal member has lied so many times about the events that took place on 7/15 and it’s sickening that I as a customer am being treated like literal garbage when I AM THE VICTIM HERE! then called in the other day and a manager that was there the day of 7/15 proceeded to lie and say I stole a cart full and dumped it into my car! I stg I am still in shock. I didn’t even use a cart that day nor did I steal anything I’m appalled and kohls don’t care at all

It's no surprise that most people here are Americans. Such a pu$$y country, no surprise you need big guns. With how many conservative pussies are out there and in here, a fist fight would see a change of hands in power. In literally every other country, including America, if there is no labeling, there's no law. PERIOD. Now, you Karens and Chads go lobby for a change of laws. Oh wait. You won't. You'll just sit there and [censored] on public forums and think that it somehow affects change. I've never seen so many puppets in one place. Simply amazing. Guess what happens in Germany if someone gets caught peeping in a public dressing room. He goes to jail. The same thing happens in America. If the man was clearly with his wife and helping her, then you guys are unreasonable and are akin to a mob. There was no labeling or signage. Yes, common sense should've said "Maybe some people have a problem with this." Last time I checked, there's no law against having no common sense. I wish someone would put their hands on me when I'm with my wife of 31 years, helping her try things on. That is a law. It's called assault. Some of you need to be sterilized.

My husband and I decided to go use some Kohl's cash I had this past Thursday, May 30 at the Jacksonville, FL location. We have a 6 month old daughter who was being extremely clingy & my husband couldn't keep her happy because she just wanted to be with me. Obviously, I couldn't hold my daughter & try on clothes at the same time. I had my husband just come in the large fitting room stall with me to hold her in my sight & keep her happy like we have before. We were talking the whole time, baby was laughing and "talking", people (employees and customers) were in and out, and no one said a word to us. As we were leaving the dressing rooms, baby in tow, an employee named Annette (I believe, it was hard to read because her nametag was mostly covered) yelled at us and asked why my husband was in the fitting room. I told her he was trying to help me with my baby who was being fussy. Her response was "I don't care what he was doing, he could've stood out here with her! A woman ran out of the rooms the other day because there was a man in there!" Ok... not my problem? They all look unisex to me. Would you rather my husband come and sit in the stall with our baby and me to keep her happy, or have her screaming bloody murder outside of the fitting rooms because she can't see me?

There are no signs specifying rooms are for specific gender or a specific gender is not allowed. I asked her if the rooms said somewhere that they were only for women and she just rolled her eyes, grabbed clothes off the return rack and took off putting things back. The other employee that happened to be standing there just let out a chuckle and rolled her eyes while shaking her head, as if this is something the Annette lady does often (overreacts and is rude to customers).

I mean, what if I had a disability and needed my husband's assistance? What if he comes to this location with our daughter once she is older; would he not be allowed to help her in the fitting room?

There are NO policies posted stating any sort of rules for the fitting rooms, not even like a clothing limit. So, I feel her yelling and and response was completely uncalled for. I wanted to just drop everything and not buy stuff but we'd spent countless hours poring over the clearance racks and trying things on, so I decided to go ahead and make the purchase.

I am shocked that so many people have a problem a man helping their wives with this situation. I too was recently rudely told to leave a department store underwear section while helping my wife with her selections. My wife and I have been married for 11 years and I have always helped her with her bra shopping. I know all the things about her old bras that she struggled with. I can help her more than a friend or an assistant there at the store. My wife will loose and gain weight over time and needs help fitting into new sizes. So taking a bra home and trying it on would mean that she would have to purchase several bras at once just to travel back to the store and return them. A good bra is expensive and we cannot afford to purchase several of them at a time to take with us. I think that it is a husbands job to always be willing to help his wife with these kind of things. Husbands SHOULD help their wives with these kinds of things. My wife is lucky to have a husband who is comfortable and mature enough to step into situations like that. As a personal rule if there are young women that look under the age of 18 I do not even go into the department. They are not old enough to have experienced men in those areas. They probably have never seen a man in that department at all. So, as a personal rule I stay out of them if that occurs. Otherwise, I will try to be as respectful as possible and stay near my wife and keep my back turned to women who are looking. If the area has a lot of women there I will just kindly leave.
I was helping my wife with a bra fitting in our stall in the fitting room once. This is a closed door fitting room and does not have a three way mirror. Nobody is supposed to step out in a bra because the entire mall would see them if they did. I was rudely asked to leave and then told I had to leave. I was extremely upset and embarrassed. I was escorted and treated like a pervert in the store. My wife was humiliated and really did need my help. I had my 6 and 8 year daughters there and they were embarrassed. I have just as many rights to be there helping my wife as the other shoppers in the store. If they are uncomfortable they can wait. I would have no problem with a wife helping her husband in the next stall next to me if I was in the Men's fitting room. My wife helps me there all the time. I want her opinion, not just my own. Employees and other shoppers can tell if a man is trying to be respectful and mature. There is no reason to post a man or women only sign. I would like it if there were family dressing rooms located in each level of a store and we could walk a little further and have a family area to try on clothes. That would be an easy fix for a lot of these departments.
A lot of the comments talked about thinking about the other shoppers in the area. If it is a closed fitting room with a door then I would not be able to see them change. I am not doing anything wrong by helping my wife. We are not stupid for wanting to help our wives. I think it is immature for someone to not allow men every opportunity to help his wife.
There is a huge difference between restrooms and fitting rooms.

I rounded up my Kohl's payment, which should have left a .53 balance. When I got my next bill I noticed that credit balance wasn't there and checked my previous online statement. Kohl's had simply added a .53 charge to take my extra money! I just called and they'll reverse it, but if this is happening to all cardholders, I'm sure there's others out there who sometimes round up their payment.

Maria new supervisor of LP at Kohls in Northern California is an abusive monster!

Avoid working here. This is a terrible place to work.

I made a payment well over my min. payment at the Kohls store. The next month I was charged a late fee. I called and got everything fixed. After that they called me well over three times a day, even up to eight o'clock at night! I explained multiple times the was no late fee! Finally I lost it on a guy. He told me he would take me off the call list but that it would take ten days to go through! My bill isn't even due for another eight days! The kicker is I have only had the card for two months!

We had paid our bill but it was posted to the wrong account and even after it was corrected we received daily calls for weeks and it has not stopped. We spoke to 4 different reps who eventually discovered that yes, the problem was resolved. I have cancelled the cards and I will never shop with them again. I have never had such a poor customer experience from any other retailer.

They keep harrassing my family too. Call after call after call. I think a call to our local police department is in order. This is beyond harrassment.

Kohl's has been calling me for weeks and weeks at LEAST 3 times a day (more like 5-7 on average) about my ex-wife's unpaid balance. I've picked up a few times, and each time told them this is not her number anymore. They don't ask for more information, they're not even polite. They just say something like "oh ok" or an insincere-sounding "sorry" then hang up. The calls just keep coming, and they're coming later and later at night. 11:00pm tonight and last night!

Hey, I know Kohl's needs my deadbeat ex to pay up but I'm outright TELLING them THIS IS NOT HER NUMBER yet they keep harassing ME and disturbing MY sleep!

Sorry Kohl's, but you have now lost all my business. (I have a card too, which I've always pay off on time.)

I have never been more bothered by a company in my life! Khols is calling 5 times a day with their auto phone-bot which sometimes never even connects you with their lovely collection department. At first they left excessively long and repetitive voice mails. I am truly surprised a department store would damage their reputation with these insidious irritating phone calls. I consider their never-ending nuisance phone calls harassment. I am afraid they have lost a good customer who simply missed a payment on their first bill.

ITS YOUR FAULT NOT KHOLS! DON'T FILL SORRY FOR U AT ALL.

I can understand the frustration of having the phone ring and then nobody there, but, you know, the other posters are right (I seem to be not only following Lisa, but echoing her sentiments as well)--pay your bill on time, and these annoyances are avoided.

Yay, I'm part of the solution and not the problem! :-)

What the hell did you expect? A congratulations and pat on the back for not paying your bill? If you can't handle it, cancel it. Don't blame Kohl's for being poor and lazy.

Pay your bill on time and you can avoid this. I don't see how it is their fault for calling you when YOUR bill is late.

I just want to tell people the scam continues! Don't let them give you a credit line. Total scam to charge you late fees and the then harass you over 29 bucks. I made the mistake and didn't do my home work. I hope people w h o see this think twice. They will be a discout store before too long because they treat customers like this.

Never had any issue with the card. The times i was late was because i didn't pay it on time. When i verified by looking at the bill, OOOPS I was 4 days overdue.

But ...But...ITS NOT MY FAULT IT YOURS. You moved a piece of grass one night, that set off some dew, causing a storm cloud to form making a wind that knocked over a plant outside the night I was going to pay and I forgot all about it! HORRID!

I am a part time employee at Kohls. My boyfriend had lost his job, I wasnt getting any hours at work ...and I couldnt even afford to make rent let alone pay on my credit card. The bills kept racking up and so did the harrassment. I explained my situation and was basically told too bad. I asked them to at least stop calling me because I only had a cell phone and they were using all my minutes that I couldnt afford. I was told that the calls wouldnt stop until my balance was paid in full. So they called 10 to 15 times a day every single day...like the stress of being border line homeless wasnt stressful enough. They were rude and very disrespectful to the point that I didnt even want anything to to with Kohls what so ever. They called my job even after i had asked them not to on many occasions. They finally said the only way to stop the calls was for them to send my bill to collections. I tossed my hands up..."Then by God, Get it over with!"...It has been 3 months with no calls and we are starting just now to get our things together. Making up back rent...you know, the imediate important things. Just 3 days ago the calls have started back up again. Only this tim every time I answer and confirm that it is me that they are speaking to...they hang up on me. WOOOOW...are you kidding?

Ivan has it right. Besides, I've established a consistent payment history and have had no problem getting the occasional late fee taken off my bill. It's a good card to have if you shop there frequently.