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Kohl's / horrible customer service

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What the heck is that? I purchased one item, but changed my mind in a minute and tried to cancel my order. They refused to do it. The system said the order was shipped.
What??? I called the customer service department and they said the system showed the same status. It meant they couldn't do anything about it.
I know it was a huge mistake of their system, but I don't think that they couldn't improve it. It's not a huge creature, it's not even alive, and a human being can always stop most of the processes in systems.
What I am talking about is that their support is full of lazy a&&es who don't want to waste their precious time on us, their customers...

Ta
Nov 21, 2017

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