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1.8 711 Reviews

Kmart Complaints Summary

151 Resolved
560 Unresolved
Our verdict: When using services from Kmart with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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11:45 pm EDT
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Kmart disregard for customers

Hi,
I am writing to let you know my sisters horrible experience with kmart. Today April 27, she went to kmart in Enid Ok. to pick up 12 items. While she was getting rung up the computer crashed. So the cashier rung it up again. She stood their for over 45 minutes waiting for the computer to work. It was extremely hot inside the store, She was sweating. She is disabled and asked the manager for a drink of water4 times. She said she felt like she was going to pass out. The manager said if we get new computers, we won't get any raises. That was uncalled for I think. She is now worried that since the cashier rung up her items twice, and she had to sign twice, that her credit card will be billed twice, and she won't have enough money to cover it. I believe that the manager, should of had some respect for my sister, and everyone else that comes into the store. She said some of her sale items, they charged her regular price, and not the sale price. She spent $82.10. She said she don't think she will go to kmart in the future. Very rude manager. I am writing to you as my sister has no computer.

Thank You,
Tonya Melton

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10:44 am EDT
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Kmart embarrasssing

I think it is embarrassing that cashiers at the St. Clairsville store in Ohio are made to walk around with baby diapers pinned to their shirts in support of the March of Dimes. I donate to the March of Dimes and I appreciate that KMart is trying to raise money to help; I just think there could be a better way to raise funds.

Just a thought

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9:50 am EDT
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Kmart poor customer/cashier service

The cashier was very not customer friendly at all. I said good morning when I approched her register, she replied with a huf. I said thank you and have a good day when I finished my transaction she said yea. I have been a cashier in the retail business for seventeen years and I would never think to behave this way. I think it is very important to make your customers feel welcome with at least a hello and a thank you. It will be a long time before I visit that store again, unfortunately because of a rude cashier. I think your employees should be trained in customer service skills

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1:50 pm EDT
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Kmart one year out of date medication

Precription medicated skin treatment filled by kmart pharmacy is dated jan.09. The prescription was filled on 12/23/09 which means this medication was one year old out of date when it was filled by kmart pharmacy. Comes in bottles of 3. Just looked at the bottle to notice the date stamped on the bottle. Medication used by mouth or on your skin are very serious and I am outraged that kmart allows this type of practice to put people at risk with their health and need to be held accountable. How many more out of date products does kmart have in their pharmacy the fda needs to perform an inspection of kmart pharmacies around our country

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8:32 am EDT
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Kmart 19 receipt number

P lease send Infomation about how to place and where the 19 digit receipt number. [protected]@hotmail.com

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10:34 pm EST
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Kmart horrible costumer service

To whom reads this:
Its so upsetting to know how Kmart has poor costumer service. I Don't care where the store is located. Costumer service anywhere should be all that matters to any costumer. Tonight I went into Kmart at the North Hollywood location. I went to ask for someones help at the baby's department and all I get was "oh, no one is in that department yet. I think their out on their break" Ok well i didnt ask that- I want to know if someone could help me find something is what i replied back. The guy goes "i'm sorry I dont know that department" OH great. You dont understand that its so ###ed to have someone tell me that "it's not their department, sorry" Seriously? I wasnt born yesterday. Places like Kmart rotates their employee's maybe every shift or how ever they work it out but don't sit there and tell me that because its not your department you dont know how to assist me. When you get hired at Kmart or any place like it you are trained to know who Kmart is and what they sell and teach you CS. I understand that some employees are not always doing their jobs to companies standards but Kmart needs to evaluate that so they dont go under and have to be forced to close down beacuse their employee's are dragging clients away. But since no one really could help me out it pissed me off even more so I asked to speak to a manager. The person calls the manager and the manager didnt want to come and speak to me. Manager Linda as known as "coach Linda" She is so un-professional that its discussing to know she works at a store as a manager I think she needs to be re evaluated as a manager.So no wonder That location is so disorganized. Not only the floor staff looks like a "lost puppy" but their manager is no help no guidance what so ever. The last time ive been to Kmart was year's ago, But i had to go there since they had a produce that i needed no other store carried. But I do ask that someone that is high rank and wants to help Kmart stay in business re train the employees. If they dont like their job then they should leave, if they dont like it but has to stay for whatever reason then I think they need to change their attitudes suck it up and treat a consumer as if how they want to be treated.

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5:18 pm EST
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Kmart fake coupon/spend $50 get $10 off

was sent a coupon for spend $50.00 and get $10.00 off. the store would not let me use the coupon sent to me in the mail. The coupon was from the sears card, when they sent me my new one.

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11:08 am EST
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Kmart unapprppriate language from a manager

Im a customer thst shopped at the kmart on 66-26 Metropolitan in middle village, first of all they never have enough employees working, everytime I need help no one is around to assist me, not enough cashiers lines are always long, The store service just i horrible. A few weeks ago I went to pick up a couple of things there and there was a Manager I believe tall african american guy with glasses name tag Kevin on the phone talking very unappropriate, saying the B word the N word, very very foul language I mean come on who hires these type of people .I shop there with my grandkids somestimes, they dont need to hear this type of language. I really hope someone speaks to that manager because I sure wont be shopping there anymore. Very poor business.

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11:12 am EST
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Kmart refusing to accept my check

On Saturday, 02/27/2010, my husband and I were at the check out line preparing to pay for our purchases with a personal check, when we were told by the cashier that my check would not be accepted. This put me into a panic because I knew we had much more then the total of my check unless someone, unbeknownced to us, emptied our account.
We paid for our purchases with a credit card and hurried to the bank to investigate why Kmart didn't accept our check. According to the bank, all was in order with our account; they varified our balance and said they could not understand why the check was not accepted by Kmart.
I want you to know that this occurance frighted me horrably! Not only did it make me sick at my stomach, I was a nervous wreck.
We have never had this happen before at Kmart and we shop there and average of three to four times a month.
My receipt #[protected].
Thank you for your co-operation in this matter.

Bonnie Weinhold

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aliwithani84
Albuquerque, US
Jun 12, 2012 7:01 pm EDT

You're check was probably Brendesized.

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flyfaraway
Bismarck, US
Jun 12, 2012 6:59 pm EDT

If it simplely wouldnt read running both sides on the demagnetizer works also folding it in fourths horizontally. I work for KMart I'm forever doing this dont ask why it works lol its just what I was taught and 9 times outta ten the check will than read.

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flyfaraway
Bismarck, US
Jun 12, 2012 6:42 pm EDT

Did it just decline your check or did it print, on the back. If it was declined I can tell you two quick fixes.

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12:32 pm EST
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Kmart debit card memo hold

I have a layaway (129614) at the paintsville, kentucky store (4827). I got a phone call on 2/10/10 that my layaway payment was late and would be put back on shelf if a payment wasn't made. I was snowed in and couldn't get to the store, so I made a payment online. (Which I thought was very convenient at the time). Here is my complaint— at the time of my original layaway I used my personal debit card to layaway the tv. I authorized a $50.00 debit at that time. When I got online I didn't have enough money in the personal account, so I used my joint debit card to make that payment. I authorized a debit of 89.45 to be taken out of my joint account. I noticed later that evening that kmart had put a hold on my personal account but I didn't give them permission to use that account for the payment. I tried calling the 800 number who told me that I would have to speak to the store directly. The store was closed at that point, so the next day I called the store who told me I had to call the 800 number. I then called the 800 number again and was told that they could not help that I had to go to the local store. This went back and forth for two days. I finally got out on saturday the 13th and went to the store only to be told that they couldn't help me because I made payment online I had to deal with the online customer service. So I called them again and asked to speak to a manager. I was patched through to michael black who told me that I would have to get a fax number, name and name of bank then email to him and he would present a letter to my bank to release my money. I asked him why they put a hold on a card that I did not give permission to and he told me that when I used that card to layaway I gave permission for your store to use it at any time to make payments. I strongly disagreed with him, but he insisted that I gave that permission at time of layaway. Let me make myself clear. I gave permission for kmart to debit $50.00 from my personal debit card at time of layaway, not to use that card at any time. I am so angry about the store using a card that I did not tell them to, and then giving me the run around and making me jump through hoops just to get my money released. I thought when I layed that tv away that it was a good thing. I have always tried to shop at kmart instead of wal-mart but this has really underminded my faith in your store. I thought my debit card would be safe with your company and now I hesitate to use it at all.

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3:47 pm EST
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Kmart unprofessional pharmacist

Woodstock Illinois Kmart pharmacist Gail Goldsmith was rude, belligerent, argumentative, and unprofessional.

During a recent visit a pharmacy clerk informed me that Kmart pharmacy was permanently closing and the matter of my records became a topic of discussion, at first, then argument. I quizzed them on whether or not my records would be available at another local Kmart. I was told no. To me that made no sense since they use a national computer system on a networked computer. I raised this issue and the clerk didn't know what to say, so she called over pharmacist Gail Goldsmith.

Right from the start she seemed in a foul mood. She claimed the records had been sold to another local pharmacy chain. I then asked since its a national computer system shouldn't my records be available at another local store. Gail Goldsmith seemed to object to my question (or even me asking a question) and interrupted me rudely, telling me to listen as if I was a misbehaving child. This surprised me: WHY was I taking orders from her?

She restated the same position as if I wasn't listening. At that point I said this is a computer issue, something I know a bit about, to which she interrupted me, ordering me to use "your 2 ears and listen" as if I was a recalcitrant school boy.

What she refused to listen to is that I began my programming career in 1984 and soon was hired by a consulting firm with clients world wide, many of which are household names.

Records are stored in a database by customer number and all transactions (drug purchases) are linked by customer. And the records exist physically within a database. Even if the local records were sold to a local pharmacy the data would still be contained within the Kmart national computer system and therefore available to another store with a networked computer. But Gail Goldsmith refused to listen to this explanation, but rather, to smart off to and insult me.

Never having been treated so rudely in my 59 years I was completely flabbergasted. Afterward, I spoke to the store manager to express my concerns. It was then I informed him I could not patronize another local Kmart because the pharmacist might be transferred there. He then informed me that all employees are losing their jobs and she won't be there.

So Gail Goldsmith was taking her anger out on me. Lets be clear about this: that angry employee became mean spirited, rude, and most egregiously - unprofessional. No one should hire that woman again.

Hence, I will NEVER shop at Kmart again, nor should you.

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Update by Illinois Ripped Off
Apr 05, 2010 10:45 am EDT

That pharmacy information is data, and data has been bought and sold for at least 30 years, thus making it valuable. Selling customer data is VERY common.

You made a good point about HIPAA and might be right about violating that law.

As for selling the data to "China-Mart" that's interesting because they told me it was sold to Osco. China-Mart makes it even worse because the do everything they can to put American suppliers out of business by using the buying strategy called "reverse bidding" where you force vendors into low-bid wars against each other. The winner gets to stay in business, because they get manufacturing contract, and the losers either buy cheap good from China in order to compete or just go out of business.

And the next infraction by China-Mart is their diabolical treatment of employees: forcing them to work beyond 40 hours OFF the clock to avoid paying overtime, by employing illegal aliens to perform cleaning services and thus denying Americans jobs during a VERY deep recession, and failing to provide health care to the majority of workers, and most egregiously, not paying a livable wage.

Hopefully no one hire pharmacist Gail Goldsmith because she is rude and brings her personal problems to work and dumping on customers. No one should ever hire Gail Goldsmith.

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Colorado Steve
Longmont, US
Apr 24, 2010 2:14 am EDT

Well it's good to hear from you. I have not had the time to file the HIPAA complaints but I will get to it. I was told the files were put up for "bid" so this may confirm your files going to OSCO in your area which may have been the higher bidder? I'm in the middle of numerous other complaints concerning medical bills such as..."Not pre-authorized" so we wont pay the $15K..."oh we lost your 1st appeal"...a doctor that thinks it's chic to bill you 1 tear after services are provided and then puts you in collections...another doctor that keeps billing my "secondary" insurance and I have NO "secondary" insurance and the list goes on.
Here's some HIPAA info for you and other folks...

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Colorado Steve
Longmont, US
Feb 26, 2010 3:57 am EST

Just had almost the same thing happen to me. No advance notice of the pharmacy closing and all records were "sold" to Wally World. This to me is a violation of our medical records privacy rights under HIPAA. They are releasing my information even though their own privacy policy(Kmart) says they need my signature. This whole transaction appears to be done for monetary reasons only and in total disregard for the customers rights. I don't want to do business with Wally World and it would have been easier to transfer my files to another Kmart store. This must be happening at every store they are closing! There was NO advance warning of the pharmacy closing except for a piece of paper at the pharmacy itself just a few days before it closed. The rest of the store won't close until May 9, 2010 so what was the rush to close the pharmacy? The pharmacy closed speedily within 10 days of the store closure notice. Maybe the "SOLD" files were worth big bucks? I have filed 7 complaints and will continue to file them until I exhaust all avenues of pursuit.

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5:07 pm EST
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Kmart don't send shipping labels and make good product replacement.

I bouhgt game system from Kmart and the smart plan I have contact them about the system buttons no longer work and need to have it replace as the plan says. they said they would email me the ups label to ship it back and that I just send it back and they replace it I guess giving the price to buy new one to replace it at a Kmart But I call several times and still nothing in my email I belive it is a scam and that those who try to replace items on thee plan Kmart claims it a good idea it does not get taken care of and tey just a way to get customer to pay out for these plans for a year they intend not to have it be too soon and by theat time you keep telling them your plan runs out this the obvious evident eperience I am having with this smart plan.

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domingos Gonçalves
Lowell, US
Sep 13, 2010 5:04 pm EDT

yes I did it because I bought a wii game, and there are four months not working and complained about the smart plan of Kmart and they told me they do not have how to have repairs'm waiting for electronic mail and nothing to get a label that would give me right to buy the same amount I spent on the game I wanted, and watched over by a scam that plan where you pay for a year and has no right when it claims

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3:01 pm EST
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Kmart bad battery core charge loss

Purchsed battery from Kmart. Battery failed after I had battery 10 months. Got caught in emergency situation where I had to purchase battery from store other than Kmart. Returned bad battery to Kmart. The Kmart that I returned battery prorated battery, which is understandable. The problem is that they would not pay for core charge paid for new battery, or give me a old battery to return to place of purchase of new battery. Not only did they sell me a bad battery, put me stranded, they cause me to loose money. I will never purchase from Kmart again.

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11:35 am EST
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Kmart refused to issue raincheck

I have purchased VitaSmart vitamins for over 15 years from Kmart. I went to purchase the Glucosamine Sulfate 12/28/09 and the shelf was bare for this item. I stood line at the service desk for some time and when I finally got waited on the employee had to call twice to get someone to answer her question if merchandise was is stock. Finally the manager returned her page and she was told rain checks were not available. I asked why(I have gotten them numerous times before) and she said because the store manager refused. I told her Kmart does not need my business anymore if that is how they treat their customers. I could not find a person on the floor to ask about the item.
I shopped this store the day after Thanksgiving at 6AM and none of the sale merchandise was marked. Every item someone wanted an employee had to be contacted and they had to look up the item in the ad. Thanksgiving Day sale signs were still up all over the store.
A very dissatisfied customer,
Doris Clint, 2409 Double Eagle Drive, Mission, TX 78572

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2:04 pm EST
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Kmart pagina de internet para encuesta premio de 2,500. oo en tarjeta de regalo.

Fui de compras a KMART y el recibo indica q si entro a la pagina web: www.kmartfeedback.com puedo llenar una encuesta y de resultar ganadora puedo ganar una tarjeta de 2, 500.00, pero la pagina no aparece en ningun lado, solo estan las quejas de las personas q han entrado a llenar el custionario, el cual no aparece. Tengo los recibos de compra donde aparece lo del cuestionario.

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maria del rio
, PR
Jun 14, 2016 12:08 pm EDT

mi nombre es Maria del Rio y asiduamente voy a kmart, por que alli encuentro todo lo que estoy buscando, y mas, los presios son muy adsesibles a mi bolsillo, y el personal es muy amable y siempre esta a mis servicio cuando se la pido, kmart es mi tienda favorita, aqui e pr. casi siempre voy a la tienda que esta en plaza del atlantico pues soy de hatillo y me queda cerca, ojala y no se la lleven como han hecho con otras tiendas, , pues cuando vicito mis hijos en Watauga texas en fort worth, el kmart me queda un poco lejos.

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YalitzaCRUZ
, PR
Jun 18, 2014 4:25 pm EDT

me gusta me antienden bien

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pfornes
, PR
Mar 26, 2013 9:54 am EDT

Durante el 3/24/13 estuve en la tienda Kmart deYauco haciendo unas compras. Alli vi unos set de moldes marca Sandre lee set de 3 moldes ubicados en un label de $18.99, escogi el articulo y cuando me lo escanearon marco $36.00. Me refirieron a Servicio al Cliente y llamaron un gerencial. Cuando llego la Sra. que muy grotescamente me aatendio me indico que el precio era $ 36.00. Me dirigi a llevarla al área donde habia ubicado no uno sino q aproximadamente 6 a 7 set de los moldes. Y ella me indico que estaban mal ubicados que ese no era el $$, que ese precio le pertenecia al articulo que estaba al lado el cual tambie tenia un precio erroneo. Le indique que eso no era mi culpa sino que habia sido un error de ellos al ubicarlos donde no iban. Pero me recalco que no me iba a honrar el precio. Al dia Siguiente llame para hablar con el Gerente Sr.Roberto Hernandez para explicarle la situacion y me dejaron en espera 12 minutos y nunca recibi su atencion. Ya que nadie pudo resolverme la situación procedi hacer una querella en Daco. Entiendo que no se manejo la situación adecuadamente.

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Milka Guadalupe
, PR
Jun 16, 2011 2:06 pm EDT

Nunca tienen los articulos de oferta.el shoper tiene buenos
presios pero no tienen la mercansia disponible. Espesificamente el dia que comiensa domingo a las 11:00 eres el primer cliente en entral ala tienda y niasi tienen la mercansia.

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12:27 am EST
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Kmart manager wont work

The manager of the K-Mart in Boone seems like a nice guy but I noticed that an associate called him several times when they needed help and he never came and once he did he would not help out he just called more people. He stood on the side asking ppl how they were... they were tired of standing in line with only one cash register open. The guy talks nice but he seems to leave his employees out to dry on there on. I heard the customer service girl complaining that all he does is sit in his office and someone said you work for "one of them" meaning a lazy boss and they were like yeah and they laughed and said they understood. You should know that the employees seem to work there butts off for this guy and he sits back and watches.

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Kmart not giving discount with store ad

i bought some christmas name tags, store ad says 50% off, except gift wrapping paper, and bowes. when i ask for the 50% off was told by manger that the name tags did not qualifity for the discount.i told him thats not what the ad says and he said he would not give me the discount. the tags cost $1.99 so that mean i would pay .99 for them but had to pay full price$1.99.
what kine of place is this, this is the forth time i have been in k-mart since i have moved to guam in 2 yrs, and every time they do not give what they say in the ad.
this is why i buy at the militry bases here even if i have to pay a little more, and go out of my way to NOT TO SHOP AT K-MART..i will be sure to tell all of my fiends about this and how much of a RIP OFF k-mart is.

charles w. bressie
usn retired
[protected]@yahoo.com

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3:27 pm EST
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Kmart survey chance to win 50k / $2500. no web site to enter chance to win

I shopped at kmart today my receipt says enter for a chance to win 50k enter my receipt number also it says tell us about your visitand i could win $2500.00. well there is no web site to enter so i guess my experience with k-mart is that they can't be trusted and maybe this is just a way to keep consumers coming back to their store. There are laws against fraudulent sweepstakes and such. I feel they owe me and all a chance to win 50k or $2500.00 gift card as promised although now can they be trusted to follow thru honestly.
My name is victoria fitzpatrick
mesa az 85207
receipt numbers [protected] and [protected]

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11:36 pm EST
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Kmart lamp oil and sales service

I went to Kmart to buy smokeless lamp oil i could not find any one to help me, finally i talked to a sales lady and she gave me the wrong directions to go get it . Is every sales person who workes at kmart on break all the time. I walked around kmart looking for this lamp oil over an hour. my receipt # is [protected]

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Kmart false advertising

There is no website, no survey, no $2500 gift card to win, and there is certainly no $50, 000 to give away. Why would they print this on all of there receipts. That information is incorrect so why should I take heed to the other information located on the receipt.

Dissappointed Consumer

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Marcellus
,
May 24, 2008 7:01 am EDT

Went to website to enter $2, 500 giveaway. No such website.

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Dan Chessor
,
Jun 18, 2008 1:30 pm EDT

My receipt says "tell us about your experience and you could win a $2500 Kmart gift card Please visit our website within 7 days of the date of purchase: kmartfeedback.com to complete the survey, you will need the 19 digit receipt number from your receipt."

THERE IS NO SUCH WEBSITE!

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Marilyn Davis
,
Jul 09, 2008 8:38 am EDT

I shopped at KMart in Lufkin, Texas yesterday. The store was so hot that you could not breath. The store was so unorganized and unkept. you could not find anything! The young man that I asked for assistance was so rude to me. Now I remember why I never shop at Kmart and will not go back to KMart again. They overcharged me on sale items. I will return my purchases today.

Valerie
Valerie
, US
Jul 21, 2008 4:11 am EDT

Sunday sales flayer states Wii Fit at kmart, all week. Called the store Sunday 9 am told none were in stock shipment due in on Monday, come in at 3:30 pm truck would be unloaded by then.I arrived at 3:45 pm Monday spoke with several workers no one had a clue about the Wii Fit or the truck, spoke with a manager (no clue) he called the manager of the department did not get an answer: after several attempts tried another manager still no luck finally someone spoke up and said no Wii Fits were shipped try back on Thursday.

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KATHY
,
Aug 22, 2008 1:42 pm EDT

HAS ON RECEIPT A CHANCE TO WIN $2, 500.00 IS YOU GO TO THEIR WEBSITE AND DO A SURVEY. THE WEBSITE DOES NOT EXIST. MY RECEIPT IS DATED 8/22/08.

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linda
,
Sep 02, 2008 9:36 am EDT

On the receipt dated 8/25/08 the company offers a$2, 500 Lottery if we will tell Walmart about our shopping experience. After accessing kmartfeedback.com, there appears to be no sweepstakes to enter. What a waste of time. And for a company whose store appears to be under utilized by the residents of this area, you would think they would be scrupulous in their dealing with the public. Especially since Walmart is just down the road and that parking lot is ALWAYS full!

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fountaineer
fountain, US
Jan 13, 2009 8:15 am EST

K mart advertises on their receipt : enter to win 2, 500.00 on a website named kmartfeedback.com. One small problem, the website does not exist! Come on Kmart, you can do better than that! Perhaps you should go ahead and close your doors, you can`t compete with other department stores anyway. For example: a box of Mucinex (expectorant) sales for $20.00 at Kmart. I purchased the exact same product at the Dollar General store for $10.00.

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Danielle Dlugos
Livonia, US
Dec 10, 2009 9:22 pm EST

After seeing multiple commercials and print advertisements, I decided to take advantage of a deal throught Kmart...The offer was for a free starter kit with the purchase of a Nintendo DSi. The ad stated that the offer was good until December 12th, so I went to the Livonia location on December 9th..After waiting in line for more than 25 minutes with one person working in the electronics department at noontime, I was told that you were out of the starter kits and that there was nothing they could do...every location is out of these kits, yet at of December 10th at 10;20p.m., the commercial is still airing...Not only am I upset that you were out of the advertised product, but that the store did NOTHING to accomodate me...I will not be shopping at Kmart any longer.

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apachyak
Crystal, US
Dec 17, 2009 11:01 am EST

your supposed to be able to register for a $25, 000 gift card. just try and do it. read all the complaints already registered, and add this one to it. why are they being allowed to still do it?

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New Castle Resident
New Castle, US
Aug 04, 2009 3:05 pm EDT

Our K-mart advertises free 25.00 gift card if you transfer your RX . It states on the flyer the retail / insurance reimbursed value of the prescription must exceed the value of he gift card to qualify for the full value of the offer. Now I took a Rx to Kmart to use this offer. On the RX was 3 refills. Now this transfer went through my insurance and left me with a balance of $6. and some cents but the full price Kmart recieved was 33.14. Now remember I had 3 refills which would total around 100.00 of my business to Kmart. When we went to pick it up the pharmacists said you only get what you had to pay cash for. So he gave us a gift card totaling $6. and some cents. Now that is false advertising I would say. I will not take any of my RXs to Kmart ever again because of this and I have plenty. They seem to always have a product close to the advertized special that theres is no more of. You pick it up and realize at the register you didn't get that right one. Too late!
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