JPMorgan Chase
Reviews and Complaints

My family and I have been loyal chase customers for more than 10 years and had been very happy about chase products and services until my recent disappointing and frustrating experience through Chase travel center.
Here is my story. Because of my friend's recommendation, I booked tickets through Chase travel center for my long planned trip back to China, for the first time and hope it is not the last time. The flights were carried by Air Canada and supposed to departure on Apr 5th from Dallas to Vancouver (AC8625) and Vancouver to Shanghai (AC025). On Mar 9, AC informed the chase travel center that the flight AC025 got cancelled. Because chase travel center did not leave my contact information to AC, they could not inform me. What chase travel center following did really disappointed me:
1. Chase travel center did not try to notice me after they got the notice of cancellation from AC. When I tried to check in at the DFW airport on Apr. 5, I was informed that my flight was cancelled and my rearranged schedule was Apr. 4. How can I leave Dallas on Apr. 5 and have a connection flight at Vancouver on Apr. 4? So immediately I called the chase travel center, they told me their record showed they tried to call me once but I did not pick up the phone. A message was left. But in fact, as I only recently changed the cell phone carrier, I even did not set up the voicemail. Except the only one time call, they did not send me an email or try to contact me again.
2. Chase travel center did not want to provide me a solution or help me out after I found the flight got cancelled. In the phone, I waited almost 1 hour to get a chance to talk to the specialist who also claimed she is the supervisor of this travel center. I was only informed that I should take the full responsibility to check the status of flight by myself. The onetime call just a courtesy. She even told me that if I want to change the flight, I have to pay the changing fee, if I want to change the carrier, I should pay whole for the new ticket and forfeit my pervious ticket. But in fact, I called AC directly and they changed my flight to Apr. 6 without any additional charge. Was the manger try to hide some information and earn more money from their already miserable customer?
3. Chase travel center did not notice their customer about updated requirement of documents to travel to other country. They did tell me that I need visa/green card to go back to USA. But they did not inform me that Canada launched a new policy which required eTA for passages even only with a flight transfer in Canada. So in my return trip (on Apr 23) from Shanghai to Dallas, I was refused to board at Pudong international airport. Because my eTA was not approved immediately, I had to change the flight to Apr24.
I am a working lady and it is not easy to find 2 weeks for a vacation. It is a reunion with my family members in China after many years. Each day is super cherish to me. However, because of the negligence of chase travel center, I suffered so much trouble, both from time( I wasted whole two vacation days) and money (wasted more than $500, one connecting flight ticket from Shanghai to Kunming, luggage storage fee at airport and hotel fee) sides. All the response I got from chase travel center was" it is not our business". When I asked for compensation, what they provide me was 5000 reward points. Is this the appropriate way as a big bank's travel center to treat their customer? Did they show any respect or care to their business? As I said before, as a loyal chase customer, I did advise a big improvement of the customer service quality of travel center, hope at least they try hard to notice any change of the flight schedule and provide updated documentation information. If they do not want to spend time in it, at least leave customers' contact information to the airline so airline can inform their customer directly. Finally, when a poor customer suffered in a trouble, please try to help them out!
Thanks for your attention and hope I can hear something from you!

If you have made your investments with this company, do your children a favor, and relocate the funds immediately! My father didn't have much money, but he made sure his account was large enough to cover his funeral services. Here I sit, nearly 3 months after his death, and still unable to have his funds released, despite multiple hours in phone calls, trips to the notary, etc. At this point, i've even had the funeral director imply that I was lying about waiting for the funds to process. This is a horrible monster of a company that has a seemingly endless number of people to complain to, with just a few results as the previous.

Chase bank covered up corruption in there executive department, I sent them recorded copy off sign in, there was two names mind an another with link back to chase they tried to erase it, Chase sight was hacked an all off there clients information was stolen identity chase never inform any off them, These hackers had stole all my information, Chase never inform there customers that there employees was duplicating there Debit cards an were arrested, I file a complaint before they were arrested, Chase Assessor to a crime, Chase Executive department block me from filling out a fraud report, they also refuse to give me statement they were not going to give me back my money, Chase Executive Ms Young was given evidence she refuse to acknowledge, Chase employee were stealing Social security checks I reported this before employees were arrested, the same bank my money was in, Chase bank stole over, 60, 000 dollars from me that's not starting from 2015_ In 2015
I had 125, 000 dollars, In 2015, I had 300, 000 plus my Social security. In begnning 2014, there is a sign in name which I don't know an chase have not removed it, I have been blocked out my sight charged, , 300 an, , 400 dollars late fee, I started recording because chase was covering up crime, documents on demand. Its still in my sign in this person who is link with chase, they tried to erase but they can't, this is the person who has access to my account chase no it.

All regarding claim of $510.00
You lied about contact me via email twice
I updated my phone number on your website and then you called the wrong cell number
You closed my claim twice and did not notify via letter like you said you were.
Your employee claimed I signed up via email notification which I never did.

Most importantly I faxed in my letter of opinion 2 months ago which I called and verified twice than you received. I faxed it in twice because you # always lose stuff.

You now want me to recreate everything I did 3 months ago receipts, dates, phone calls, and a summary of what happened because you lost everything and denied it. I have called 9 times over the last 3 months and and have the dates you lost the documentation I sent in via fax after I verified you received it how? And then you tried to blame on me. After this incident is taken care of i'm taking my business elsewhere and will spread nothing but bad news about your company and cs dept. I will also file a claim with the better business buruea. I am most completely pissed off I have other things to do with my time like work besides write this bs. What in the hell is wrong with you people. Epic fail!

This is the 2nd major incident i've had with you guys. The first was in 2006 when I mailed in my mortage paperwork with signature confirmation and someone from your bank

Chase bank complaints
I was a washington mutual customer when chase took over and been pleased with chase until last 2 years. the below listed reasons are why im leaving in may as soon as my ssa $ is deposited into my provident credit union account.
I have complained to several branch managers in south florida and have not seen any improvememt:
When search chase bank complaints it takes me to https://www.chase.com/digital/resources/complaints-feedback
When i sign in it takes me to my bank home page and there is no place to submit my complaint!
The new web site interface is worse than the previous! the old web site was user friendly and more intuitive with links to needed places.
Cant access secure messaging from computer site but can from chase mobile
Cant readily accesss account features.
The chase logo at top of page is dead and should be a live link to “home” or something!
The chase mobile app does not list the branches that have atm card access to atm lobbies where larger amounts of cash can be withdrawn after hours.
Although your branches have restrooms, they are not for customers! very bad for senior citizens in sofl!
Every other bank ive been in has restrooms for customers!
Chase has closed most if not all of the atms at walgreens and cvs drug stores.
Your bank is the most customer unfriendly, bordering on covert hostility, i have ever experienced.
Im certainly not the only customer leaving chase after years of being neglected!

On 3/30/17 I went to Chase to close my old acct. & open a new one as precaution because I thought my acct information had been compromised due to a device malfunction. The transactions occurred without incident.

On 4/8/17 I received a letter dated 4/4/17 stating that my acct. had been closed & that I had until 4/7/17 to stop all transactions & cancel direct deposits. Clearly, that timeline could not be met as the letter was received after the fact.

I went into the local branch in Haverstraw, NY where NO ONE, including the branch manager could tell me why the action was taken. Simply that I could no longer have accts. with them.

I've been a customer for approximately 18 years. First with a juvenile trust, then a college checking & then a regular checking acct. I've always been in good standing. And with the exception of the recent change, have never had any issues as a customer.

It is horrible customer service to treat anyone this way. I may be a "lower level" customer since I'm only a middle class citizen, however, I've been a loyal customer and have even referred others to bank with Chase.

At minimum, I'd like just the answer as to why my acct. was closed and why I can no longer bank with Chase. I'm being treated as if I've committed some sort of agregious act against the institution.

Unprofessional & irresponsible

I've recently uploaded my bicycle up for sale on craigslist. Bob who was very interested in purchasing the item have sent me the cheque that was more than the value of the item, and have asked me to send the remainder to Chirstopher who Bob claimed was his delivery guy. I deposited the cheque and waited 4 days for the cheque to clear. Once the cheque was cleared and became available in my account, I've proceeded to wire-transferring the remainder of the amount to Chirstopher. The day after i've wire transferred the money, the initial cheque that was cleared was now returned and I had deficit balance of -$2000 in my checking account. I called Chase (my bank) to ask about what happend, and they've explained that the cheque was cleared early for my convenience, which i never asked for, and then was later returned since cheque was not valid. Such security measure is unacceptable. Even worse i was charged for the return fee of the cheque. I can't understand why i would have to be responsible for the mistake that the bank made.

Bank
405 N Broadway Ave Urbana IL
[protected]
I have been banking with chase many years same small office.
We have lost service there and now we are treated like terrorist when we go there. I mean look I been banking there many years when I come there a ID is all I need to do business. The management how they handle your policies better learn to treat us like humans.
Danny has no clue what it means for me to put my hard work in a bank and treat me like a terrorist. I am sorry I am 56 year old man My brother retired as a a VP from Citi bank maybe I should put my money there.
I can can go over to the main branch once in a while and they all know me from this small branch that treats people like ####. work on this.
Why should people put money in your bank lousy service and low interest rates.
I guess i can replace them with a smart app. Or start my own bank.

I let chase know I was abducted on a side of town I have never used my card or live near my car happened to break down there someone told me they would look further into it I never got a call back I was sexually violated and hospitalized for suicide, and traumatized to say the least. And told them to at least put something back to help me because I'm a single mother of two with no help.

I called for a double charge on my account on January 23 for Starbucks I called and they told me they would put a temporary credit to my account until the issue was resolved and the rep that helped me told me it should take up to 30days! Starbucks credited my account on January 25. The claims department took 2 months for them to resolve my claim. That is ridiculous they are not only wasting my time and money now! Now they are taking money from my child for food when this could have been resolved in January! Also the agents that helped me had no sympathy and or professionalism! I have worked for customer service for 8 years and never in my life would I treat my customer that way! I would try to get her issue resolved as soon as I can! I'm so disappointed with chase!

The pain and dysfunction of dealing with Chase's fraud depart has been so frustrating with several hours and many phone calls! They are very disconnected from the various ways that the fraud was committed. They left loose ends and cause the fraud attack to go on for an extended amount of time. Did not check all accounts and customer points for what had been hacked. Staff was terrible and ranged from clueless domestic to even worse foreign staff. I finally worked through it with them but I have really lost faith in The Sapphire customer service.

I have had an investment account that my parents set up for me as a child. Chase JP Morgan has not made a effort to contact me when 3 of my statements had been returned. No phone Call no Registered Letter. My address had not changed but they transferred my funds to the State of Colorado any way! Now I can not find my money! They basicly have no transfer Paperwork saying It went to the State and the state say's they do not
have it? I AM NOW SEEKING HELP FOR A LAWYER AND THE UNITED STATES SECURITIES AND EXCHANGE COMMISION.

THE WORST customer service I ever experienced. Quickpay is the most flawed and unreliable bank service you could possibly use. My money was basically stolen due to bank's mistake by allowing to register several accounts with the same phone number! I sent money to my fiancee, put HIS NAME - which is visible on a transaction and phone number, and still somebody else received the money - Chase allowed it to happen. How is it even possible that you can allow a transaction where name and phone number don't match in bank records? And now they are completely unhelpful, not trying to give me my money back or send it to a correct recipient. NEVER EVER use their services, at the end of the day they don't care about you and your business. Closing all my personal accounts and not starting a business one. Thank you for looking out for me and not caring about stealing your customers' money!

Dealing with Chase Legal Department has been a fraught with lack of communication, delays, incompetencies, incusable for a major financial institution.

My father died on May 28, 2016. I have been trying, without success, to have the balance of $20, 000.00 in his checking/savings account transferred to his surviving spouse.

My parents were married 63 years! My mother is 87 years old and suffers from dementia and has severe mobility problems. The cost of caregiving is astronomical! Knowing he had very little time left, my dad worked hard to ensure my mother would be safe and secure in the house they shared for decades. He took out a reverse mortgage. My parents were far from wealthy and, at one time, qualified for Medi-Cal's meals on wheels.

In June 2016, I went to a Chase branch office. Produced death certificate, bank statements, power of attorney. No response. I finally retained the services of an attorney. In August 2016, legal documents and demand for release were submitted. Chase responded with delay tactics such as duplicate requests for documents previously provided, and as recently as a month ago, proof that I, in fact, authorized legal representation!

How unethical! How unconscionable! How abhorrent!

We send our statement back to cancel our credit card as the annual fee was more than we wanted to pay since we did not use this card. Had not been used in many many months. They said they did not get the cancellation.
When the second statement came, it was still on there so I sent it again and said we cancelled this card.

Then I got a notice saying it was overdue and I then found a way to get someone in the email message dept. They say the annual fee is due as it was not cancelled in time. I do not understand why it would be fair to charge you for an annual fee that the card has been cancelled and I do believe they got the request to cancel and they just ignored it hoping it would just get paid. I do not feel this is fair or legal and need help.

Thank you

My Amazon prime account overdrawn and late monthly pay. The chase Amazon card that was given seven months ago was closed by Chase.
Reason: In December a new card was mailed out. I was told by chase that it is my problem for not letting chase know that I had received the new card. I had no way knowing a new card was coming out. The exp date was 05 19 and it was a chip card. I had no way in knowing about a new card.
Amazon later told me that chase told them I requested a new card.
This is not true.
And why do your new cards not be set up with amazon.? Like the first one.

Chase is the worst! My account was compromised and all my funds where wiped out. Chase advised me to close the old account and open a new account one. They said they would investigate the fraud and credit back my funds. I filed my claim on Monday, January 23rd. I still have not received a cent of my money and its January 31st. The credit was approved by Chase. The bank credit my account; the old and closed account; not once, twice but three times. NO apologies .. no one is willing to help get my credit in my NEW account. I have bills and day to day living expenses that I cant meet them because the bank's employees are a JOKE! Its' like speaking to automatic teller; NO ONE CAN FIX the problem. They repeat the same thing over and over. This is unacceptable.

My son is in the military serving our country. I called chase today to get a small increase on his debit card withdrawal. I was told by debra and aria that it couldn't be done unless he called btw they were very rude and non accomdating. I am on his account so that issues like this would not happen. He is in the field and has no communication to the outside world right now. We are having his car shipped to him the day he arrives to base. They want cash or cashier's check. No chase bank around. Other banks will not give him a cashier's check without cash. So now the car shows up and he only can give them 500. I'm sure they will take the car back. It's obviously chase could care less about the military. I will be posting this on social media to warn other soldiers to find a more military friendly bank

Scrooged: chase united mileageplus visa scrooged me on christmas eve. We spend a lot of money with chase united visa every month. It turns out that on december 19, we missed a modest payment due. We received no notice from visa, nor any reminder. But, on christmas eve, chase united visa just cut off our credit card. Even if we immediately made our payment on the phone (Which we did) they would not make credit available for 2 days (Which does not help on christmas eve). Fortunately, we had other cards, but it is still completely unreasonable to cut off credit on christmas eve with no prior notice. When we called customer service, they offered no help at all, and when in frustration we suggested they just close the account, the phone rep actually began the process of closing the account rather than offer any help at all. Any company that would scrooge you on christmas eve is not a company you should do business with.

Hello,

I just want to encourage your company to please hire a nice customer service people. I called today and was just inquiring about the new chase credit card sapphire reserve because I wanted to apply, but that person is really rude and made me think twice if I really want to apply for the credit card with an annual fee of 450$! Unlike the American Express customer service, the chase customer service is a joke! What a disappointment.