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JPMorgan Chase
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2.6 1 Review 1443 Complaints
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JPMorgan Chase Complaints 1443

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3:44 pm EDT

JPMorgan Chase customer service with bank tellers

I went into the location in venice, CA. 1415 Lincoln blvd. With my employer, a small, buisness owner, and we attempted to cash a check that he wrote to me with his chase buisness account. The teller Nancy castro didnt smile- didnt even greet, and then after providing 3 forms of ID she tells us she cant cash it. Then she calls a manager, he goes ahead and does it, i mean its a chase account, chase check, both me and the person who owns the acxount was there there should have been no issues, small buisness banking easy? Uh no- nothing but, problems since he started the account. Anyways the attitude that the teller Nancy had was just sad. Never have i experienced that from chase employees, it makes me was to not go back. She was rude, extremely cold and unwilling to help. What is going on wit that branch that they arent training their associates properly?
I hope they realize there are thousands of people who would love to have her job and would be a great representation of their company, instead they give it to Nancy who cannot even say hello.

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2:18 pm EDT

JPMorgan Chase mortgage

After losing my husband in early 2014, being placed on medical leave from work, and then losing my job when I asked to return, I had to apply for social security disability. I immediately contacted Chase because I knew I wouldn't be able to make the mortgage payments. I was offered a few trial modifications which I didn't accept because I had no income, knew I couldn't pay them, and they were only about $50/mo cheaper than the regular payment. I received notice that my home was scheduled for auction in Nov '15, then a final trial modification offer. Feeling like it was my last resort, I accepted after selling something of my husband's that I didn't want to sell. I sent in the first 2 months' payments immediately and called the "dedicated customer service associate" who assured me that the auction would be cancelled, just to continue making the payments. I thought everything was fine until I came home one day about 2 weeks later to find a notice taped on the door stating that the home was now owned by Fannie Mae and I had the option to rent or vacate. I called the aforementioned "dedicated customer service associate" and was told that they were trying to work with the attorney to rescind the sale. I called twice a week for a month and was finally given the phone number for the attorney. The attorney told me I would need to contact Chase. I finally received paperwork from the attorney in Feb '16 stating that I agreed to the rescission of the sale which I had to sign and return. Done, thought everything was ok once again. Over a month later I was out of town and received a letter via FedEx which was the final modification agreement and had to be returned by a certain date (which was less than 5 business days from when it was delivered). I signed and returned the paperwork, even though it said I owed over $7, 000 more than I did) as soon as I returned home and had been paying at least the trial modification amount each month, more each month after the 3 trial modification payments. No word from Chase until today when I received a letter from the attorney stating that the mortgage has been referred for foreclosure and a letter from Chase stating that they had received my payment of $1100 (which must be a number they pulled out of a hat because I've paid almost $2600 in the last 6 months + a payment which was returned in Feb during the waiting game with the attorney), it isn't enough to bring my loan within 2 months of being up to date or to pay it off so they're returning it. I never expected them to allow me to live in the house for free forever, and I was delinquent, but after accepting the trial modification and making each payment for 6 months (even after I practically begged to be considered for the forbearance plan and letting them know that I could pay all arrears when I received the back pay, they could even place a lien on the back pay, or could pay extra each month to get it caught up once I have income only to be ignored), I was expecting some kind of assistance. If I'd known they were going to turn around and screw me anyway, I could've used the money I paid on the mortgage to find another place to live and/or medical procedures I need to have done. Now I'm facing EXTREME financial hardship and will be homeless any day. Never again will I do business with this horrible company!

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kidsmom95045
San Juan Bautista, US
Jun 03, 2016 8:23 am EDT

Chase Bank is by far the most corrupt unethical business entity that I have ever delt with. You can not get information and you can never get anyone that can offer you any explanations for any questions that you have. They put on insurance even though you send them many faxes of your insurance coverage. I sent them $30, 000 toward my loan and for over a year now I have been trying to find out what they did with that money. No answers. I am going to have to hire a lawyer to unscramble the mess they have made of my home loan.

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C. G.
New Braunfels, US
Jun 03, 2016 8:23 am EDT

I applied for a refinance on my home with Chase Bank thinking I would get a lower interest rate since my original loan was sold to them. I have good credit and thought it would be no problem. It has been a total nightmare! The appraiser hired by Chase Bank totally devalued my home. Home prices have been climbing in my area and I had it appraised during the biggest downturn in the economy and they still came in way under. The appraiser stated that nothing had been done to the house in 15 years which was a total lie. It was remodeled 10 years ago. They wanted further remodeling and wanted a structural engineer to come in. The home is only 20 years old and in good condition. After playing dumb I asked them what a structural engineer was and what needed to be done. I asked this question several times and NEVER received the answer to my question. When you make demands but cannot answer why there is a big problem. I know that they wanted me to borrow more money from them which I refused to do. Then they wanted papers in the original loan application resubmitted as if they were not given them in the original loan application. But that is not the end of it all! The original loan processor dropped of the face of the earth. I went to these consumer report sites and found that other customers were having the same problems as I was and many other types of horrible problems! I guess Chase just figures they own the home and can do with me what they want. I cannot believe we bailed banks out only to treat the American public like trash. I hope they go under because we don't need them! Banks like this messed up our economy and they do not want to fix it! I also read in the news headlines about the investments that went sour so it is okay for them to mess up but help the customer...well no way! It is time we take things back and kick them to the curb! Thankfully, I went to a credit union and had a loan approved in 2 hours with no closing costs and a great interest rate. They were fast and efficient and got the job done. I HOPE CHASE BANK GOES OUT OF BUSINESS BECAUSE THEY DESERVE IT! They do not want to work with the American people to build a stronger economy! They just want to dictate and steal. I RAN FROM CHASE MAKE SURE YOU DO TOO! CROOKS!

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FKEY
, US
Jun 03, 2016 8:23 am EDT

since chase took over WAMU i see no difference they still have my mortgage messed up they both banks are a rip off because they have scammers rehab and sell home in low income areas and and if make less than 50g a year your sh out of luck for modication loan - and then they take 6-8 months to reply. they also added on insurance and jack my rate up with out notifing me.

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12:01 pm EDT

JPMorgan Chase employment opportunity

I was offered employment with Chase even after I stated specifically in my application, on my resume and in the interview that I had, that I had worked there before. After going through the full process of interview, drug testing, onboarding forms, etc, I was called on 5/5/2016, to be told that I was not able to have this job and that in the interview I should have not been offered the job because in 2012, I was terminated on bad terms. I was devastated and now must try to reverse my two week notice at my current job because of this. I was told at the time of termination, that I could not apply again for Chase until 4 years after my actual employment. I feel that this was a waste of my time and there should be a second chance given pending the circumstances of what was going on at the time of the termination. Please let me know what should be done because I feel that this is not fair and I was not given an explanation of why they felt this way just that I was terminated on bad terms, why let me go through the interview and hiring process if you knew that I previously worked for you?

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6:30 am EDT

JPMorgan Chase unethical deceit theft of identity private information

They represented themselves as Chase and they knew my card numbers and claim they know my checking account number and will deduct money from my checking account. After I hung up on "Martha" she called me back and left a message saying the funds would be withdrawn from my checking account and I will be turned over to a third party collection agency for $996. for services I told them I don't need as I can get zero interest elsewhere and only use the Chase cards to earn points for travel. I have the voicemail she left but am unable to upload it to this complaint site. The funds were not withdrawn ( as they probably don't have my bank account info and I also alerted fraud team at my bank) but now I am worried they will turn me over to collections and try to ding my credit score.

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2:14 am EDT

JPMorgan Chase violation of rights/misbehaviour

Wednesday, april 20, 2016
Jpmorgan chase bank,
To whom it may concern,

Reference is made to your important letter: additional safeguard being added account no.[protected]/december 07/2015

This is shahryar cohanzad ;i am an urologic surgeon who has long held a world-class reputation as a referral surgeon in srs (Sexual reassignment surgeries). I have been privileged as a permanent resident to us since 2011. Evidently as a routine task, the soonest I got the chance I opened an account at your reputable bank whose concerns regarding the best of customer services were clear at least to milwaukee where I had the chance to live up to 2015. I feel compelled to express my deepest satisfaction toward the services I received in 3-4 year residence back in wi.
During the last 3 years, I was in the midst of academic obligations depriving me of being personally involved in financial issues; my sisters took over and I share my life with them. This symbiotic partnership turned out to be a complete success. I succeeded to establish my innovative technique by publishing my article in aesthetic plastic surgery journal (Apsj) "extensive metoidioplasty as a technique capable of creating acompatible analougue to a natural penis in female transsexuals" as an original, with sole author status and in category of aesthetic; springer, issn, 0364-216x. Aesth plast surg, doi 10.1007/s00266-[protected]. . I have two others in the row. I also could have been able to write, publish and distribute my my first book in us "purgatory of the body" in 2012.

This preamble is not coming out of an egocentric narcissism ; rather is a justifiable objection for the inconvenience of the irresponsible attitude which I receive from one of your so called financial advisors named jason n. Cannon private client banker nmls id: 765508; who adamantly and with no vivid reason not only showed the worst of interacting experience I have ever had in this beautiful country, but actually irresponsibly violated all my rights as an honest customer to get the least of information regarding my legitimate 5 year old account at your service! I was actually deprive of being informed of the afore - mentioned important letter which this present one is all about.
This behavior ended up shifting me to another bank which as you know are eagerly available at each corner in this city; making me a new customer to bank of america. Not to mention I have just file for uscis naturalization process. The soonest I get the citizenship status of which I will definitely be honored by the way, I will be able to transfer all I have, of course through legally conducted channels under ofac surveillance.
That was why I showed up at another branch of chase to completely stop doing business with chase; when out of the blue I came across the very same attitude which I have got used to back in milwaukee by two nice private clients named eddie chicas and nareg dekermenjian. Actually these two gentlemen are the reasons I still am your customer.
I have never been very much fan of headaches of any kind ;in fact it is totally in contradiction to my values as a life changer surgeon. But in a state of an interacting member of this beautiful and top notch society, I felt totally obliged to inform you of this potentially destructive behavior which with no iota of doubt contradicts your overall strategic perspective as well.

Truly yours
Shahryar cohanzad. Md

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10:07 am EDT
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JPMorgan Chase commercials on television

I intensely hate your new TV commercial i which you show a man dressed in a dress. I feel you are promoting a homosexual trans-gender agenda. As a Christian, I can no longer do business with you.

The effeminate man shall have no place in the kingdom of Heaven. The Bible says.

I pray you will go bankrupt, and Bernie Sanders will slap enormous taxes on your bank and put your chief executive in jail for life.

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10:22 pm EDT

JPMorgan Chase life insurance products

Over 10 to 15 years, jpmorgan chase has sell many other kinds of products ie as: life insurance plan, annuity products, long term care etc…

I do not know since when they did not provide that kind of service any more. However, eversince they have no relation with their business partner then, with all the products that they had purchased to their clients, nobody follow up and taking care for their account any more.

I had purchased A JOHN HANCOCK life insurance plan through chase bank over 10 years ago and lately I received a letter from john Hancock that my life insurance was cancelled.

I was shocked and I went to the bank to find out and was told that chase no longer dealing business with john Hancock any more.

I do not think it is fair with out consumer that we thought our plan was taking care of and it was not the case.

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10:04 pm EDT

JPMorgan Chase private clients service

On April 8, 2016, we dropped by chase bank located on Mott and canal street, downtown Manhattan on one busy Friday afternoon at around 1.30 pm to deposit a check related to one of our retirement investment account. At that time a banker already gave his apology that he cannot help us to drop the check. Client need to get on line and deposit on our own.

At that time I did not feel anything wrong. I just feel that it would be back for some senior citizen clients that they have to get on line on their own.

I was on line for more than 15 mins and I was just realized that there was just one teller was working for public at that time.

The remain teller was helping for their chase employee at that time. Lobby has over 10 people waiting on line. When I tried to give the branch manager some feedback and her attitude was very bad. She claimed that it was not that busy before and yet I saw more than 4-5 employees stood there and did nothing.

It was such a joke that with such a large bank located on a busy area and jus t has one teller serving public during the rush hour period. Other banks would have a different teller window to serve for their commercial or regular clients instead. Look at chase to see what they have to treat their private client.

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11:28 am EDT
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JPMorgan Chase poor customer service at the snellville ga branch

Saturday March 19th, I went to the Snellville GA Chase branch. This is where I originally opened my account . The customer service level had dropped tremendously since I've been going to that branch. They are short staffed and instead of having people sign in or use a number system for customers to wait to see a CSR its supposed to be first come first served, needless to say it's hard to tell who was before whom depending on where you are seated. I had to wait 2 hours to get to see someone. This is very poor service indeed as one of the CSR's left before 2pm leaving one person to assist 5 people before closing time of 3:00pm. The experience hammer wondering if I need to do my banking else where.

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00Displeased1
, US
Mar 26, 2016 4:29 pm EDT

Customer service is horrible at this branch. Has been declining for years. Extremely nosy clerks, lack of professionalism is astounding. Needs a complete staff overhaul. No longer do I trust my funds around these very shady characters.

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5:22 am EST

JPMorgan Chase would not close my account after I requested them to do so

A Chase credit card phone representative asked me all these ridiculous security questions that I didn’t create. They asked me questions that they seemed to have may gotten through an internet people search. Because I sure didn’t supply them with any of this strange info that they asked me. For example,

1. THEY gave me a relative’s name and asked what’s their birthday and how that person is related to me. Really! You’re GIVING me a family member's name … that I NEVER gave your company and THEIR birthday is a security question!

2. They asked me what college I went to. (I never gave Chase this information on what college I attended!) Where are they even getting this information? Are they getting it from Facebook or random people search engines? Because I never gave them this info.

3. They asked How long I lived at my current address. They asked me for past addresses. I never gave them past addresses.

These are strange questions to be asked when you didn’t set these up yourself as security questions. Its as almost as if they were Googling me. Security blocked my phone number and they hung up on me three times when I called back from a different number. Each time they hung up on me... I was first transferred to security and they validated who I was first. Then put me on hold and hung up. The weird thing is that after I answered all of those questions with a rep, they told me I wasn’t myself and blocked my brand new never used card. I wanted to close it since it was so difficult to use and they wouldn’t even let me close the card! They wouldn’t even let me close the new “never used” card that they would NOT let me use. Having a Chase card is terrible! I would not wish dealing with Chase on anyone. I feel that I should not have to suffer with this Chase credit card account being on my credit reports if I’ve already requested that they to close the account.

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5:53 pm EST

JPMorgan Chase chase closed my account and making me wait 2 weeks to get my money

I had a Chase checking account for over 10 years and I have had direct deposit set up on this account the entire time from the same company. Chase decides to close my account 1 day before my direct deposit went in. Then they tell me that because my account is closed I have to wait 3 business days for the direct deposit check to process and then they will send me a cashiers check in the mail in 7-10 business days. No advanced warning. No notice. Still no valid reason as to why the account was closed. I spoke to many customer service reps and they all give me the runaround and lies. They transfer you to a bunch of different depts and they all say something different. And they will not give you a number to file a complaint or contact an escalation dept.

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6:23 am EST

JPMorgan Chase they hid a lot of damage and when the weather was bad, the roof flew out

The company Chase Roofing Contracting Inc. started the work several weeks ago and they found the dry root on my roof, so I complained about it and they finally agreed to fix this problem. They put new cover on the roof, but couple of months later there was awful weather and rain, so the roof again started to leak. But later due to strong wind the roof flew out. We emailed the owner ad asked to come and repair the roof, because it was their mistake, but no one showed up.

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8:21 pm EST

JPMorgan Chase closed my account without notification

I literally opened a Chase Checking account yesterday (02/11/2016) where I immediately deposited over $500.00 and paid an outstanding balance of $100 and proceeded about my day. I then wake up this morning to find out that my account is closed and won't be receiving any of my funds within 7 - 10 days. My birthday is this weekend and I love in NYC, how do they expect me to survive in this freezing weather without any money for cabs and etc... I truly need a lawyer to handle this.

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2:16 pm EST
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Hello, I had opened a Chase College checking account on 12/30/2015 with account number-[protected] and an application for Chase Slate Credit Card. I received a letter in my mail box a few days back stating my account has been closed. I called the customer care the same day and after keeping me on hold and making several transfers I was told the...

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9:37 pm EST

JPMorgan Chase I am unable to use this atm card when I travel in asia despite my notifying them of my travels and all their assurances.

My problems began last year when I traveled to China and was denied cast at ATM machines. Chase in an email said they suspected fraud so they canceled my card and sent a new one TO MY HOME. Now, they were notified in numerous ways I would be in China and Laos for 90 days but they sent a naw card to my home. Neither my banker or my daughter who is on the account could get Chase to re activate the card. I was down to $15 when my daughter took money from my Chase account and sent it Western Union.

Now, I am back in Asia, Cambodia right now and Chase has twice denied me buying airline tickets to travel. I emailed my banker and she says its because I am traveling in OFAC countries ( US government sanctions) but in all of Asia only Burma/Mianmmar is OFAC sanctioned. So I am stuck unable to buy a flight because of Chase. The flights I tried to but were on a Delta airlines partner airline website so I don't understand the paranoia of Chase and their staff.

When I get home I was looking no longer do business with Chase. I have three direct deposits going into their bank and have been a customer for more that 15 years so the managers at Chase know me. I don't get it.

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3:50 pm EST

JPMorgan Chase free student checking account

I am a full time student taking 27 units at Cal State Los Angeles and am currently unemployed. I wanted to open a free student account so I can put my financial aid money in a checking account. However, I was unable to get a free student account due to my age, which is 25 . I don't understand why a free "STUDENT" checking account would have an age limit ? Is your company implying that your only considered to be a student between the ages of 18-24? There are many students older than 24 that are full time students. I don't believe it's fair to have a cut off age for free student accounts. I recommend CHASE BANK to verify enrollment status such as student ID or # of units to be considered For "FREE STUDENT"checking account rather than age. I would appreciate a prompt response to this issue and hope to resolve this problem before I get to old to graduate.

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12:44 pm EST

JPMorgan Chase poor customer service

RE: "Bernie" who claims to be the Branch Manager for your location in Albertsons 720 3rd Avenue in Chula Vista CA 91910. "Bernie" has no business dealing with the public. His unprofessional attitude and lack of company procedures makes the company as a whole appear ignorant. When asked a question, a managers should not answer "Well, I guess so" . I had to be transferred to 3 different people before getting an answer. Your Branch Managers should have at lease basic policy knowledge and be able to answer your customers with some level of professionalism. "Well, I guess so" does not cut it. He should also give a FULL name not just "Bernie" when asked his name. Do your self a favor and get rid of that one.

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upset*
, US
Jan 20, 2016 10:54 am EST

Chase is the worst. Andrea and Lani were horrible. I cant believe a Billion dollar company will tolerate or encourage such bad customer service.
Lani which is the supervisor I requested was rude and uninterested in my complaint regarding Andrea. When I asked to speak to Lani supervisor she gave me a false number 312.574.2010 and said its her supervisor Mye Paras!
I am closing my account today - this is intolerable. I have contacted my lawyer as well and he is advising me if this is fraud and taking it through the chain of commands with Chase.

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10:31 am EST

JPMorgan Chase business banking

For the past 10 years I have had a business account with Chase Bank. On October 21st, 2015 I reporter my ATM card lost. After 2 weeks I went into my branch to try to get a replacement card. I was told I could not do so because they had no record of me being a business(despite 10 years of deposits and withdrawals with business name, Chase issued checks with my business name ) . So I drove 2 hours away to get a copy of DBA brought it to the branch and was told this was being researched and I could not have an ATM until the research was done. On November 30th I spoke with Valerie from the Executive Office for nearly 2 hrs and she assured me she would call me by the end of the day Now on Dec 8th she still has not called back and I was told Mauel from the Executive Office would call today. Not hopeful. I work a fully imd job and have no access to my own money ! Chase is incredibly incompetent and devious. I am concerned that they lost a DBA Certificate and I could be subject to identity theft.

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6:58 pm EST
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I received a phone call from Spencer who claimed to be a representative at the Chase Bank from a phone number dialed from [protected] today, December 4th, 2015 at 3:04 p.m. and 3:06 p.m. This person asked me to confirm of my bank's name so they can make the wire transfer on Monday, December 7th, 2015. Is this person who claimed to be a representative from...

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7:09 pm EST

JPMorgan Chase our account at chase and insurance on property

We have NO account at Chase Bank! They keep calling for Brian Carlson, and we key in this is the wrong number 5 separate times on 2 different lines, and the line still keeps ringing. Key it this is not the number for Brian Carlson...but we cannot get to a person. Over and over. There have been over 20 calls- no kidding! I even did a *69 for the number, to try and tell them to go away and it came back as the number cannot be dialed. Severely irritating since this has been going on for an hour!

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About JPMorgan Chase

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JPMorgan Chase is a global financial services firm offering a range of products including banking, investment, and asset management services. They provide solutions for individuals, small businesses, and large corporations, including checking and savings accounts, credit cards, mortgages, and wealth management advice.
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Overview of JPMorgan Chase complaint handling

JPMorgan Chase reviews first appeared on Complaints Board on Sep 27, 2006. The latest review J.P. Morgan Investment Services was posted on Feb 24, 2024. The latest complaint mortgage refinance was resolved on Nov 21, 2016. JPMorgan Chase has an average consumer rating of 3 stars from 1444 reviews. JPMorgan Chase has resolved 583 complaints.
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  1. JPMorgan Chase Contacts

  2. JPMorgan Chase phone numbers
    +1 (877) 242-7372
    +1 (877) 242-7372
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    United States
    +1 (713) 262-3300
    +1 (713) 262-3300
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    +1 (800) 935-9935
    +1 (800) 935-9935
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  3. JPMorgan Chase emails
  4. JPMorgan Chase address
    270 Park Ave., New York, New York, 10017, United States
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ruining my credit
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