JetBlue Airways’s earns a 1.4-star rating from 2 reviews and 402 complaints, showing that the majority of travelers are dissatisfied with their flights.
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awful airlines
I was ON TIME (50 min early) for my original flight.
'I' took the initiative at JFK since I was 'just a number' to figure out what was going on. I was then directed to the 'Chaos' Machines. Very 'non-user' friendly. Spit out a ticket that said 'Ooops'. Very appropriate. Went to Jet blue rep, put me in a much slower line - wasted VALUABLE TIME... only one person! Another rep said shorter line at the other end. Brisk walk to other side, first one in line. That rep said I am now 'late' and missed the flight. If was only 5min earlier I would of made it. You think?!
If I wasn't tossed around like a ping-bong ball, I'm sure I would have. Bought ticket because I had no choice. Took the jet blue shuttle to the gate... are we here? I don't know, the driver didn't speak English! Some of us just looked at each other - sooo... yeah, I think we're here (very professional).
Spoke to supervisor at JFK Jet Blue Customer service about a refund. He LIED to me and told me to call the 800 number where Marsha told me I should of taken care of it there because the ticket is already purchased. What? (I think this is what you guys call a 'round trip').
New flight - a few hours to kill. Plane was supposed to take off at 8:30pm - took off at 9:15pm. Why? Because the PILOTS where LATE! Question: Will Jet Blue charge the pilots $230 for being late? I asked Marsha that question 5 times and she refused to answer. When destination was reached, it was a 50 mile difference/$100 cab ride (can you bend me over any further?).
So what did I do? I disputed it on my credit card and Charles Schwab refunded my money. Thank God for Charlie! He's on my side. NEVER fly these idiots. Instead, fly Virgin America. Much better, airline, service and respect! JET BLUE SUCKS!
The complaint has been investigated and resolved to the customer’s satisfaction.
not respecting a voucher and flight delay
I was scheduled to fly Jet Blue FLT 174 from San Jose to New York on Sep 1, 2006 at 10:35pm. We were made to wait for 3 hours before we were told that the flight would not leave until the next day since a flight attendant was sick and they could not find a substitute. So then we were asked to queue up to get our free round trip compensation vouchers. I stood in the line for another 2 hours to be simply told that the confirmation number on my boarding pass would suffice to ask for a voucher when I travel next. Since I was a San Jose local I didn't ask for a hotel voucher but others were being provided with vouchers as well. I called Jet Blue to get my free return flight on Aug 4, 2007 and was told that their system showed that FLT 174 flew out on time and there was no record saying that passengers were made to travel the next day. The system actually says that the flight with me in it left on time, which is unbelievable. I know when and what time I traveled. I feel simply cheated and this is bad faith on Jet Blue's part. I talked to a supervisor who was very rude. I would Jet Blue to keep to their word. I would like a document suggesting what time FLT 174 actually left and that it was not delayed because what I was told was a complete lie. Did anyone face a similar problem?
My husband accidentally booked a flight for my son and I to go to Florida in December. On the wrong airline. When I went on the app to cancel the trip it asked if I wanted to be refunded back to my original form of payment. I said yes to cancel the trip and then it showed I was refunded travel points. I called to get a refund and I was told no.
I am a U.S. Navy veteran that suffers with PTSD and my assigned seat was riddled with safety issues. There were expose wires in the arm rest and unbenounce to the airline staff I suffered an anxiety attack and was able to maintain thru the flight. Please correct this situation for the next passenger who may be suffering with a mental disability.
Flight from FLL to SFO
date: 7/3/2019
Flight #: B6577
Seat 26F
I didn't have screen service the whole trip.
Screen was out of service
The flight was during the day and I planed to watch a movie or get entertained somehow.
Thank you for understanding
Please compensate with points, money and pay me back something, someway
Thank you
Flight from FLL to SFO
date: 7/3/2019
Flight #: B6577
Seat 26F
I didn't have screen service the whole trip.
Screen was out of service
The flight was during the day and I planed to watch a movie or get entertained somehow.
Thank you for understanding
Please compensate with points, money and pay me back something, someway
Thank you
Jet Blue failed to unload the bags From our flight from Los Angeles to Boston on the carousel for over a half hour after our plane landed. The sign above Carousel 2 showed our flight would have bags on it, but the bags were eventually on Carousel 3. No announcements were made.
About JetBlue Airways
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JetBlue Airways emailscorpcomm@jetblue.com100%Confidence score: 100%Support
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JetBlue Airways address2701 Queens Plz N Ste 1, Long Island City, New York, 11101-4021, United States
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puleeeese! how often do you travel? I think JetBlue is a great airline. Every seasoned traveller know to check in online before you get to airport. And buddy, being at the airport 50 min before your flight is not on time. I don't know any airport/airline where they recommend you being there less than an hour. Sounds to me like you are one of those pain in the $@% people who always make traveling so much fun for the rest of us. You show up late, and then complain, complain, complain. Since I travel on jetblue all the time (I think their service and planes and prices are great) I think it is a great idea that you travel with someone else. Who needs your self centered negative attitude?