The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Jet Blue / not respecting a voucher and flight delay

1 United States Review updated:

I was scheduled to fly Jet Blue FLT 174 from San Jose to New York on Sep 1, 2006 at 10:35pm. We were made to wait for 3 hours before we were told that the flight would not leave until the next day since a flight attendant was sick and they could not find a substitute. So then we were asked to queue up to get our free round trip compensation vouchers. I stood in the line for another 2 hours to be simply told that the confirmation number on my boarding pass would suffice to ask for a voucher when I travel next. Since I was a San Jose local I didn't ask for a hotel voucher but others were being provided with vouchers as well. I called Jet Blue to get my free return flight on Aug 4, 2007 and was told that their system showed that FLT 174 flew out on time and there was no record saying that passengers were made to travel the next day. The system actually says that the flight with me in it left on time, which is unbelievable. I know when and what time I traveled. I feel simply cheated and this is bad faith on Jet Blue's part. I talked to a supervisor who was very rude. I would Jet Blue to keep to their word. I would like a document suggesting what time FLT 174 actually left and that it was not delayed because what I was told was a complete lie. Did anyone face a similar problem?

Sort by: UpDate | Rating

Comments

  • Tj
      27th of Aug, 2018
    0 Votes
    Jetblue - Slow baggage delivery on flight from LA
    Los Angeles
    California
    United States

    Jet Blue failed to unload the bags From our flight from Los Angeles to Boston on the carousel for over a half hour after our plane landed. The sign above Carousel 2 showed our flight would have bags on it, but the bags were eventually on Carousel 3. No announcements were made.

Post your comment