JetBlue Airways

All in the same trip, Jet Blue:
1.Cancelled my flight
2. Rebooked me on a new flight, but double booked my seat with a 4 yr old.
3. was late on my rebooked flight, so I missed my connector
4. was rude when I inquired about getting another connector flight
5. lost my luggage
6. did absolutely NOTHING to make me feel like a valued customer

I will never fly with JetBlue again. I work in the service industry and can empathize with upset, irate customers who want customer service; however, when you completely ruin my vacation and don't even acknowledge fault or offer a simple apology, I have no desire to do business with such a sleazy company ever again.

While flying with jetblue, I had a pair of new running shoes stolen from my luggage. I noticed it the next morning when I started to unpack my luggage after a long day of travelling with my 5 month old baby (this was still within 24 hrs of my flight) I called jetblue and they said that there was nothing that could be done as I should have noticed this and complained within 4 hours of my arrival at the airport, even though I live 3 hours from the airport. I work in law enforcement and unfortunately now I can related to the people I serve as now I know how it feels to be a hapless victim of theft. Its sad to know that so many criminal acts are not going to be investigated because a matter of one day. it's just disrespectful. A great memory to a baby's first vacation.

I recently booked a flight on Jetblue from Hartford, CT to Orlando, Fl. The day of the flight was beautiful and as we drove about 1 1/2 hours to Hartford from our home we expected no problems with our flight. However, when we arrived at the airport we were told that the flight was cancelled due to maintenance issues. When we asked why we were not notified we were told "some people got the email, some people didn't." We also were told that they knew about the problem since 8:00 AM (our flight was at 3:00 pm). We also were told that we were booked on a flight for the same time the NEXT DAY. Since our vacation was already short (Wed-Sun), losing a day was not an option. There were no other flights out of Hartford, but there were some out of JFK and LGA, which WOULD have been options had we been notified while at home. Instead, we decided to not get back in the car for a 3 hour trip to NYC and instead purchased tickets on Southwest which had a flight departing 3 hours later. Although Jetblue refunded our fare - this new flight cost us $1400 MORE than our original flight. If we wanted a vacation our choices were none other than to take the Southwest deal. The Jetblue counter agents were very unhelpful, and calling 1800 jetblue was no help either. Upon our return I sent a complaint via the website also got us nowhere. If our flight had been DELAYED (according to their bill of rights) we'd be entitled to twice the price of our one way fare. But since our flight was cancelled we were entitled to nothing. Huh? As a gesture of goodwill we were offered $50 per person for future travel. Unless it is on another airline, I think I'll skip it...

I booked a flight on Jetblue from Orlando to Buffalo (2 Tickets), I needed a certain window of time so I logged on to the Jetblue website. Jet blue had the time I needed for the two hour flight. The diagram was a large plane, (airbus ?) there was a section (in parenthesis) that required more money ($50) per ticket. Every regularly priced seat was greyed out so I was forced to choose the more expensive seats in the bracketed section.
When we boarded the plane it was a lot smaller than the one in the diagram (an E-150), all the seats were the same on this plane. I called the airline for a refund on the difference. The rep told me the computer said "I did not pay any extra for those seats". I wasn't happy about paying the extra money so I think I would have remembered it.
Since ticket prices fluctuate like the stock market sometimes, what recourse do I have. The rep. said " If you paid the extra $50 per seat, it would show up on your Visa card statement as two separate payments. I feel frustrated that I had to wait for my Visa bill and guess what, only one payment. So I wish I had video taped the monitor during my transaction for proof.

Booked two recent trips on JetBlue. Both times received email saying "for detailed receipt click traveller name" with a hyperlink on the name. Upon taking the trips, I was gathering materials to submit for business reimbursement and the links will not give me receipts. I called JetBlue and they said the reciepts are only available until the trip is taken! Furthermore, the ONLY way to get a receipt is to email customer service - which replied saying that it will take up to 21 business days for a response! If I do not get the receipts in within the next ten days, I will not be reimbursed, so this trip comes out of my pocket. And then their customer service denier, Cher employee 40287, won't give me anyone else to speak with and refuses to give me a fax number to send a letter higher up the food chain. She says simply "wait your turn." Totally unacceptable - BUSINESS TRAVELLERS BEWARE!

My ten [10] year old come from FLL [Ft. Lauderdale] to BOS [Boston] on Saturday March 12, 2011. My ID was taken at the ticket counter and I was issued a ticket to go through TSA and proceeded to gate 12 where my daughter emerged from the plane NO flight attendant in sight! She was told to deplane with the woman she sat next to on the plane. So Jetbule releases your child to whoever is at the gate? Is this responsible? They charge $85.00 extra to put your child in danger?

Me and my family (3 adults and 6 kids) were going to board jetblue airline flight number 58 out of orlando mco on 2/23/2011. When we started to board the plane the lady at the counter taking the boarding passes had a very bad attitude snatched the passes and forced them back into my hands. Once on the plane the flight attendant had smart remarks to me and my family. We then tried to get our seats and put our bags away, while getting yelled at to hurry up. It took a total of 90 sec to reach the back of the plane put the bags away get buckled in. And here comes the head flight attendant to start with here very rude and obnoxious voice and attitude telling us to shut up and listen to her. My wife turned her head away and the lady says you don't want to listen you are'nt flying get of the plane. Well we said we paid for our tickets we are here lets take off.They responded by calling the orlando police dept we were then phycally removed from the plane(me and my 6 kids) and held in the airport for 4 hours while being questioned by the FBI (i thought they were here to protect us from terrorists not unhappy customers). After being held harrassed and questioned we were (free to go) they told me they would refund our money with no fees or surcharges.I just got an e-mail from jetblue giving me back $422 of my $1200 not credit back to my master card like I paid, but to a jetblue account like I would ever want to fly their airline again. I was at the end of a 2 week vacation with my family that was completly ruined by this whole situation. My 6 kids never want to fly again because they are scared to get kicked off the plane and made to sit in the airport for hours while not being allowed to speak to ther parents for no reason other than the flight attadents have bad attitudes.

Has anyone else been screwed by jetblue when booking a flight online on there website and received no help other than wasting my time speaking to there customer service reps( AJ #36419) She would not let me speak to her supervisor, she would not tell me who the CEO is, She laughed at me and said goodluck speaking to him, when I said her CEO was founder DAVID NEEDLEMAN...

First I purchased a ticket online, and when I was booking the return flight I accidentally book a ticket for march instead of feb. When the ticket was purchased my family was having a medical emergency, that may have canceled the trip. With this in mind my intention was to by a fully refundable ticket and what i find out in retrospect was I purchased insurance for the ticket instead. I tried to get it straighten out with no avail...

Not even so much as a "THANK YOU" from anyone at Jet Blue was given to my friend who spent her entire flight from Aguadilla to new york assisting in a medical emergency. Her assistance diverted an emergency landing of the plane saved countless delays and missed flights. My friend won't complain as she feels it's her duty as a nurse, but I as her friend and the one who insisted that she use Jet Blue am embrrassed and outraged at the lack of customer service on Jet Blues part.
Please note, this happened in Nov. and I have written 4 times and spoke with an employee on the phone and to date no response for Jet Blue
Regards,
Paula Stockhausen
[protected]@yahoo.com

Digital Camera stolen from luggage at White Plains Airport on 1/16/11 at 3:30 PM Flight 595 to Orlando Florida. I noticed it stolen when I arrived to my destination.

This is a true story...I left my camera under the seat for 8 minutes. The crew actually reported finding my camera under the seat. I was told they would be down in 10 minutes and that's the last I saw of my camera. What's worse is that I carried my car keys in the camera bag as it was my only carry on and I was stranded in Buffalo with my wife and two kids until late the next day. I had to have a new key cut for my car which cost $250.00 dollars. I had over 300 pictures of my family vacation on that camera and those memories are lost forever. This was a despicable act by a criminal who works for Jet Blue airlines. This is still under investigation and if you return my photos (and you know who you are!) I will drop this case. If you choose to delete my memories forever and pawn my camera I hope Karma pays you back 10 fold someday...and it will you thief! May god forgive you but I won't and Karma sure as *** won't. Let's see what Jet Blue does to keep my business because honestly it was a great experience flying with them until this and they may have lost a life long customer over this. The supervisor on that evening did NOTHING to help he was as useless as a chair leg. Let's see if Jet Blue does the right thing and reimburses me for this. Camera $750.00 (replacement value is over $1000.00 since I bought it on sale). New key for my car $250.00. plus other expenses.

Jetblue employees steal! Traveling over holidays 2010, with pets. Paid for pet fees with same credit card (In one shot) paid for tickets. Mind you, required to purchase 2nd ticket for 2nd canine to fly in cabin and they still charged me pet fees for this 2nd ticket and they double charged me in addition to that! Upon check-in at counter, jetblue representative (Paul) asked me for pet fees again; which I had forgotten (In the fluster of moving back east and running late for plane) that I already paid. Doesn't matter, b/c paul saw on the computer screen that fees were paid already. I gave him additional $200 pet fees (In cash; a double charge). He pocketed the $200! Upon calling jetblue & submitting complaint to speak up (Jb's complaint dept), I found out that paul admitted to taking the money and claimed that when he "realized what had happened", he found me boarding the plane and gave me the money back. This is bullcrap! An outright lie! That never happened! Paul never gave me the money back! Now, jetblue wants to "credit" me, as if i'm ever going to fly them again! I gave them cash, they won't give me back what I gave them. They lock me into flying with them (& spending more money doing so) with a credit. I deserve to get back what I gave them. Paul pocketed his "christmas money" basically. Stole both from jetblue and from myself. Don't fly jetblue! They are dishonest!

Jetblue employees steal! Traveling over holidays 2017, with pets. Paid for pet fees with same credit card (In one shot) paid for tickets. Mind you, required to purchase 2nd ticket for 2nd canine to fly in cabin and they still charged me pet fees for this 2nd ticket and they double charged me in addition to that! Upon check-in at counter, jetblue representative (Paul) asked me for pet fees again; which I had forgotten (In the fluster of moving back east and running late for plane) that I already paid. Doesn't matter, b/c paul saw on the computer screen that fees were paid already. I gave him additional $200 pet fees (In cash; a double charge). He pocketed the $200! Upon calling jetblue & submitting complaint to speak up (Jb's complaint dept), I found out that paul admitted to taking the money and claimed that when he "realized what had happened", he found me boarding the plane and gave me the money back. This is bullcrap! An outright lie! That never happened! Paul never gave me the money back! Now, jetblue wants to "credit" me, as if i'm ever going to fly them again! I gave them cash, they won't give me back what I gave them. They lock me into flying with them (& spending more money doing so) with a credit. I deserve to get back what I gave them. Paul pocketed his "christmas money" basically. Stole both from jetblue and from myself. Don't fly jetblue! They are dishonest!

December 29 2010, Flight 896 from PuntaCana to Boston. DIRECT FLIGHT. from 3:45 PM (2:45 PM Boston time) to 6:45PM Boston time. This 4 hours flight was transform by PuntaCana to Orlando and Orlando to Boston because JetBlue's pilot can't flight back to Boston (JetBlue knew that before this pilot leave Boston) . JetBlue people in PuntaCana always told us to don't go to restaurant because we will board soon then we finally borded after 2 hours without mealt. We landed in Orlando and stay grounded in the plane for 2 hours (without food). Finally we took off for Boston and we arrived at 1;00AM still without any food. I travel with 2 young kids, do you really thing that is easy to stay in the plane 2 so long time without food? And because the 2 flight was too short, we never get movie in the plane because Jetblue have movie on the plane only if the flight is longer than 2:30 hours (that's what they told me but not sure if I can believe them now). Then Jetblue doesn't to give me compensation for this flight, they use the weather for excuse but the problem was not the weather, the problem was JetBlue logistic and crew at the PuntaCana airport.

Sitting in Seattle airport for 4 hours after scheduled flight time. Since it started to snow I was OK with a small delay. The pilot and crew did not leave their homes early as recommended for passengers and they "claim" that the snow on the roads has caused this huge delay. They keep stating 20-30 minutes more every 30 minutes. I can drive almost to the other side of the State in how long it is taking to get some workers who live 20 minutes from the airport. I drove through the snow and it only took 45 minutes (that’s 2 Counties away on the other side of Puget Sound!). The customers service is non-existent and the workers are patronizing. I would NOT recommend Jet Blue if you actually want to get where you are going. A small rinky dink airline with only a couple workers and no other flights. The extra $30 per passenger for a real major airline is worth it!

Jet Blue emails that your True Blue points are about to expire promise that you can prevent expiration by obtaining a True Blue credit card. They expire anyway. Customer service then says that once new points from True Blue credit card use post, they will then be reinstated -- which is not at all what they promised in their email. My new points posted a week ago and I'm still waiting. In the mean time I haven't been able to access them for planned travel (sale now expired) and who knows weather their new reinstatement promise is any better than their original.

Jet Blue is a rip off and should be avoided whenever possible. Jet Blue DOES NOT refund your money on cancelled flights. First Jet Blue will fine you $100 per ticket for cancelling and then deposit the rest in what they call "your travel bank" for later use on Jet Blue. After losing $100 per cancelled ticket you will still be required to pay your credit card company. Jet Blue claims that this is standard throughout the industry and that the terms (draconian if you ask me) were disclosed during the booking process. Jet Blue is aware that most people don't take the time to read the policy disclosure when Jet Blue is displaying that there are only 2 seats avilable. My bad, however their customer service is RUDE and I won't ever fly them again!

Refund my cancellation fee

Here is complaint my girlfriend decides to surprise me for my birthday by taking me on a 7 day vacation to jamaica and she decides to use my trueblue points without my knowledge in which she just told me today july 20 th. I was happy at first but then realized how can my girlfriend pick up the phone give a true blue representative my information and book a trip using my points. So I decided to call jet blue and cancel it and told her (Angie id #80825) my story. She then contacted a trueblue rep for me by the name of tammara id #19050 very very rude and not helpful and told her my story only for her to tell me there's nothing they can do. I dont get where is the security for jet blue I still cant believe it. So I had to book a florida trip just cause I have and had no intention to go to jamaica. I am very furious that they charged me a $ 200 cancellation fee. I want something done on this matter.

To refund me my $ 200 that I should not pay based on my girlfriend calling up trueblue and making a reservation on my behalf that easily. This is bs
Sincerely,

Giuseppe rodia

No mercy for Military families. Horrible, Horrible, customer service and they basically are screwing the consumer. My son joined the Navy on May 3rd we found out his graduation was suppose to be July 7th, on May 15th we booked a trip to Illinois, the next day May 16th we found out that the date was changed to June 24th, the flight orig. cost 840.00 to fly when we called to change it to the 24th they wanted to charge us and additional 130.00 per person. I faxed them proof from the military that we weren't the ones changing the date the military was, they basically said too bad. Nothing they can do. By time we went back and fourth the cost went up to fly so now the trip to see my son graduate boot camp has officially cost us 2000.00 for a two day trip to Illinois. Will never us them again.

May 10th 11:30: DC, DULLES AIRPORT The 1304 was supposed to depart at 10:57. We four were supposed to transfer the flight to Shanghai departing at 4:30 p.m. 1304 was delayed. We worried and explained our situation to the staff. Staff at front dest said :"We guarantee that the flight will departure at 12:30" Unfortunately, she guaranteed what she could not guarantee. The delay was repeated once and once again. People were busy fixing the airplane for hours. The flight finally departed at 4:00 pm and the delay was five hours. We missed our flight back to Shanghai. Stuff at the front desk denied our claim for the compensation of our stay at NY.

May 10th 4:30 JFK AIRPORT When claiming for our bags, we found that one of our piggy bag was destroyed. The trolly and the area around the trolley of the bag were severely broken. Jet blue staff at and baggage office declined our compensation claim, said according to the politics of Jet blue, broken trolley of piggy bags were not supposed to be covered in the compensation. After calling again and again, they gave us the hotel compensation at JFK. We explained about our situation to the supervisor (we remember his name): Four people, have to stand by or reschedule our flight, have to stay at JFK for at least two more nights.

When checking in at JFK INT HOTEL, we found that he gave us four people (3 ladies and 1 gentleman and professor over 65, who are not family members) only one two-bed room without any explanation or asking.

May 10th evening to the midnight JFK INT HOTEL We called the number for complain and it did not work out anything. We also called our fight company. For reschedule or stand by for our next flight two days later, we have to pay more than 900 $ per person.

This is our terrible experience with Jet Blue.