JetBlue Airways

We have reservations (HZRWNN And KHNATJ) to St Maarten from JFK and the return. We have our reservations. However, the online system does not seem to be working. When you login, you see your reservations but when you go to Manage Flights, you get an error message. I have called Jet Blue a number of times. They too also got the error and they constantly say, they will submit it to IT, etc. I have reported a Web problem a few times. I spoke to someone in a chat 3 times. They each say they will report the problem. Today, I spoke to someone and he said, there are problems with the computer access if there is too much open. He said to use the app on the phone. I did that. I do not get an error but I cannot see the entire reservation. I am looking to review the TSA precheck numbers, the passport numbers, the emergency numbers, etc. But

I cannot see them. [protected]@aol.com

We arrived in MIA after midnight, and our bags were delayed in JFK until 1030 the next morning. We were told the courier could deliver them to our hotel but it would be well after 3 on the next day. We were to board our cruise ship at 11-1130 am and set sail at 3pm, with 2 days at sea before our first port, Aruba. Our other option was to stay at the airport and get the bags ourselves off the turnstile that morning (if they came) then rush to the cruise terminal. We asked the lost bag attendant for a voucher and she said she had none, but to file for a refund when we got home. We already had a hotel booked and paid for 30 minutes away. We stayed at the airport hotel for about $300 including tax, slept in our clothes and went without toiletries etc. ONLY expense incurred was paying for another hotel night. This also saved JetBlue from having to deliver our bags to Aruba and pay for 3 days worth of clothing, scuba gear etc. They denied paying for the $300 airport hotel. "As we were reviewing your claim, we are unable to provide monetary compensation for the submitted expenses. JetBlue will reimburse costs for reasonable, actual and verifiable expenses (such as clothing and toiletries) you incur as a result of the delay of your bag. Expenses outside this spectrum would need preapproval from our leadership team."

We had to book a flight unexpectedly due to my father passing away, booked the flight and when we got to the airport, they would not allow us to get on the plane with our certified service dog. We had just traveled to NY on JETBLUE with the same dog a couple of months before my father passed away. The manager at the airport assured us that we would get a refund on our credit card for the whole amount. We were devastated and had to find a flight quickly to make it to NY for the funeral. I am baffled at the cruelty and lack of compassion but also at the unfairness of your organization in refunding our tickets. We have flown on JETBLUE for a number of years, always recommending the airlines to our friends and family. This past experience was above and beyond WRONG. I will assure you that I will pursue this matter to the fullest extent and am willing to go through an attorney for the CRUELTY and mental and emotional damage along with the fact that after all of that we were denied a refund as well. Please take another carefull look at this situation and let me know which way I should proceed.

11/13/2023 I booked a reservation with credit of $818 from a trip post covid. it was put into a travel bank. I booked the trip to Aruba with a return and was given a booking reference under the blue fare rules. I decided to cancel the trip under manage your booking and it gave me the option to cancel with no penalty and I would be credited the full fare. I was given a travel bank # and proceeded to the bank and it was empty. I called customer service and was on hold for 80 minutes and finally got a representative Erica who explained the previous booking was only good for a year with the bank. I asked for a supervisor Noel and held on for another 20 minutes only to be told the same information and there was nothing to be done. Basically my $818 was gone even after the manage your booking let me cancel and refund my fare with no warning of the expiration on the travel bank. Told them this was unacceptable as I feel scammed by not being warned I would lose my travel bank. Noel put me on hold and had to call me back to transfer me to another supervisor who said I was at a loss. After 3 hrs of trying to rectify the issue, I'm left to every other avenue I can think of to get my $818 back. Hence this complaint letter and further action if necessary.

As I am writing this I have been on the phone, mostly on hold, for two hours, it is 1:37 pm 11/6/2022. I had a flight booked JFK to London Gatwick department Nov 18 2022 returning December 4, 2022 I needed to make a change by changing one date the outgoing, Nov 18 to November 14, all other information including flight time etc remains the same. The outgoing portion of the flight is considerably cheaper, I should have been given a refund in my travel bank of 314.00. I am on the phone now trying to obtain the fare difference be credited back to my account. If I were to cancel the ticket, which I can do with no fee associated with it, I would lose the money I paid on insurance and the new flight, which would be exactly the same would still save me 314.00 cheaper! How does this make any sense?

Their website keeps showing errors when you try to make the change, to "chat" with someone is 2hrs wait and to call they want to charge you a 25 fee but are unable to make the refund at their end?

My son and I booked flight Boston/Richmond Va for 17 September - Flt AA9361 which was operated by Jetblue. When I received email re paying for baggage online (AA said that this should be done by the operating carrier ie. Jetblue), I followed instructions and all was OK until I had entered my payment details then the site crashed and I assumed that my details had not gone through. This was 16 Sept, the day prior to flight. Rather than try again and maybe be unsuccessful, I waited and checked bags in on Sept 17 at airport. Explained about earlier attempt to check bags in online and counter staff said, she had no record of any bags so we paid to check them at airport at a higher rate!

When I checked my Travlex Travel Money transaction report, Jetblue had charged us twice for the same two pieces of baggage, first on 16 Sept US$60

and then 17Sept US$80.

I tried to contact Jetblue while I was travelling on holiday through south eastern USA, which was to no avail, so went online yesterday and tried the chat line.

Your customer relations employee had no desire to help me and just kept to the mantra that I must have checked two extra bags in and that Jetblue doesn't refund baggage charges. She was very insistent and would not listen to the facts that I was obviously charged twice for same two bags.

Further, you clearly have a record of number of bags which accompanied the booking so it is also obvious that I was charged twice.

By keeping the extra amount charged, it would appear that Jetblue has actually stolen my money and has given me no possibility of redress.

I would request that you refund me the second charge made at the airport

(US$80) so that this matter can be finalised.

When I read that your CEO takes home US$51million, I start to wonder how many unpaid claims contribute to his hefty paypacket.

on July 26, 2022 I had a 2:20pm flight fromft Lauderdale to jfk airport. they told us there was a delay and we would be taking off at 4:00pm which didn't happen. we were then told we were not leaving until 5:30pm. we finally boarded and taxied out to the runway at 5:30pm and then sat on the runway for 2 hours until 7:30pm, where then some people demanded to be taken back to the gate. a few people left the plane and did not return. we were then told we were going to depart at 8:30pm where we sat on the runway again until 9:10pm

when we finally took off. we arrived at JFK at 11:30pm where we then sat on

the plane for another half hour because there was no gate to pull into. we finally got off the plane and then waited an hour for my luggage. so, the moral to the story is...i left my house at 11:45am on July 26th and did not arrive at my destination until 2:00am on july 27th the next day which made this a 14 hour day of traveling for a 3 hour flight. i'm hoping at some point after reading my complaints there will be some kind of compensation for all this misery.

second complaint:

on june 12th, 2022 we were returning from cancun,mexico. we waited on line for 3 hours to get checked in. no one spoke to us as to what the delay was. finally they told us the computers were down and they were processing everything by hand. they had to hold the flights because everyone was late.

we finally got home hours late.

My husband I recently flew from Los Angeles to JFK on 10-16 flight 2300. We upgraded and paid $130 more for two Even More Space seats. It was a 5 pm flight, landing at 1:15 am.

We were in row 8 aisle seats.

JMVNGL conf #

The flight was packed. The plane was very old. Old seats, tvs, etc. The Wi-Fi was not available and the plugs for devices were broken. My plug for the headsets did not work. I would plug it in and it would crackle and make noises. I could not hear the volume at all. I could not watch tv. I told the stewardess and she apologized and said the plane was very old and needed major repairs.

I am very disappointed in this plane. It was a piece of junk. Seats were crappy and uncomfortable. We paid quite a bit for our flight and then $130 each to upgrade our seats. I could not watch a movie on a 5 hour flight. I was hoping to to pass the time.

I would appreciate a refund of some sort. I feel this is due as to the shape of our plane and the awful conditions. That is not the quality of Jet Blue I expected.

Please respond in a timely manner.

Melissa Warner

14 Rimmon hill rd

Beacon falls, CT 06403

[protected]

[protected]@msn.com

I’ve booked a flight with the confirmation code of ELOLDW. I’ve gotten no email confirmation, I also asked emails be sent to my two daughters, who also got no confirmation. I purchased it as a guest as I don’t have an account. I tried chat, phone calls, text and email. I’ve been ignored or disconnected every time!

If my funds have been compromised I will have to hold JetBlue accountable.

Why is this an issue and why is it so difficult to get customer service? The website is misleading to make people believe they’ll get help when they don’t.

I recently received my Mosiac status again, as I started to travel again since the pandemic. I've held Mosiac status since 2017. It was a pleasure to have this status, staff was very attentive and the airline was appreciative that I was a frequent flyer. I usually travel to the DominicanRepublic for business and to visit family. This year Mosiac status is not even close to what it was. The Jet Blue staff in JFK New York have little if any regard for Mosiac status customers the plane staff is even worse, I have been a die hard JetBlue customer through the years but lately I am starting to rethink this position.

[protected]

Me and my daughter were flying home and no one from the jet blue customer service date relayed any information about the delay or even when it would be boarding. it wa flight 206 to Boston. I feel like us customers were completely ignored and unimportant. It is now almost 6 and my transportation home I will miss. Loved jet blue but deeply saddened and disappointed by this experience. My name is nichole levy and my phone number is [protected] and my email is [protected]@icloud.com.

Sincerely disappointed

9/28/2022: Jet Blue

I recently took the following MINT flight:

American Record Locator: ZDOXXS

Ticket #: [protected] linda

Ticket #: [protected] greg

Tuesday, September 27, 2022

LAX JFK

11:35AM 8:01 PM

Los Angeles New York Kennedy

B6 424

confirmation code: ZONMDM for Jet Blue

Seats 4A/F

Jet Blue brags about their inflight WiFi so we booked this flight for my business trip to New York City. I am a Hematology-Oncology physician specialist and review cases in order to approve chemotherapy for patients. After being seated there was an announcement that the WiFi was broken. I spoke to customer service who told me that it could not and would not be fixed, that the next flight was booked and the flight after was delayed, so “nothing could be done”. This was terrible news for me and the patients that depended on me.

Just so you are aware:

1. When you advertise something you should offer it

2. Wi-Fi is not just something for entertainment purposes on a flight , businesses and in this case, patients depend on access; patients were denied their chemotherapy because I could not review and approve it

3. Your customer service could do nothing and your IT service is apparently poor and not very motivated

4. I have made everyone aware of Jet Blue’s bait and switch

Sincerely,

Linda W. Wilson, M.D.

I recently flew from BOS to San Diego.

On both my outbound and incoming flights, my entertainment screen did not work. Not a happy situation given that these were 5+ hr flights.

Confirmation Code - UTKEJK

My outbound fligtht on 9/7/22 - #619, Seat 15F

Inbound flight on 9/12/22 - #620, Seat 14F (the middle seat 14E) was also open but that screen did not work either.

My wife and I are long time JET Blue members, credit card holds. Generally, we are happy with JB. But this time, not a good experience :(

Charlie Armenti - JetBlue - TrueBlue - [protected]

Karla Armenti - JetBlue - TrueBlue - [protected]

We checked our bags in Honolulu and when we arrived in Orlando our bags never showed up. I opened a claim and the agent told us she would give us a call when the bags showed up on a later scheduled flight. Sept 12, 083 from JFK to Orlando at 6:22pm. She still hasn't called and I've been on hold on the [protected] number for over 1 hour and I cant sit on hold forever. Our baggage numbers are

[protected]

[protected]

She also input my email incorrectly it should be

[protected]@nextdimensionconstruction.com

my phone number is [protected] (Brett) or [protected] (Julie)

Someone please contact me as there are medications inside.

FLIGHT 1601 from Fort Lauderdale to JFK Delayed 2Hours 9 Mins

TV MONITORS NOT WORKING Seat 29 D. I'm a true blue Member 10 years flying with Jet Blue Whats going on BOOKING#DAEQDQ

Most insensitive airline! No mercy and horrible customer service. We were traveling to Fort Lauredale on August 4th at 9:37 pm from LGA Airport in Nyc. We received our first notification on August 4th at around 5:30 pm that the flight was delayed by an hour. Furthermore as the evening progressed and after we reached the airport we received the next few notifications of the flight being delayed to 10:39 and then 11:30 pm then 1:00 am and finally at 2:15 am , Mind you we were at the gate we were told the flight is canceled. Let me add we were 15 of us with eight kids and an infant! At this point we were tired and drained. The moms and kids exhausted and hungry waited at baggage claim after collecting the bags while the dads waited in a long line of 2-3 hours at JetBlue customer service only to come to the conclusion that JetBlue was merciless and could not offer any other flight to any area in Florida for us. WE Were SUPPOSE to get on the DISNEY CRUISE on SATURDAY AUGUST 6th. ! They did not seem to care. After arguing and fighting with them the least they could do for us is offer a flight to SAvannah GA later in the day at 3:45pm at another airport JFK !and expect us to drive to FL at our expense! No hotel compensation and no rental car or Uber compensation! Ridiculous is just an understatement! Wait hold on tight….. it gets as worse as it could. We refresh ourselves and leave in an Uber again at our own expense to get tronJfk to continue our journey… Guesss what! We arrive st Jfk airport at 1:00 pm and get our famous JetBlue notification….. “your flight to Savannah Ga has been cancelled”! Can I remind you again we are 15 of us traveling with kids from 8 months to 10 years! There we go again wait in the line for jet blue customer service but all in vain … they couldn’t offer any help or any replacementS and they were ruthless they didn’t care. We as a group of 15 people used all our resources and spent almost $3000 per family to first take an Uber to China town Ny and then take a bus from Chinatown to Richmond Va, bought new airline Delta tickets with a connection from Va to Atlanta to West Palm Beach Fl and then an Uber to make it to our flight. It took us 48 hours to get to our final destination with the fear at every moment of not making it. After we returned and contacted JetBlue for any compensation as per their website of canceled and delayed flights they were rude and clearly told us we were not eligible for any reimbursements because they will be refunding our basic one way fare of the canceled flight! @ JetBlue what about all my extended expenses because of your airline! Such as additional flight tickets, hotel reservations!’ Uber rides bus tickets…….

Worst experience and bad airline… horrible staff and poor customer service! Don’t ever travel JetBlue again.

On October 14. 2021 registered for inflight JetBlue Master Card due to 50.000 Bonus offer. Card activated 10/25/21. I met all requirements for bonus points, but the bonus points were never rewarded. After months of phone calls and different explanations with promises and case numbers I still didn’t get the 50.000 bonus points. During the last call on July 18, 2022 I was told that JetBlue sent the wrong Card. That was your mistake-Not mine. The 10.000 points was given as a pacifier. That’s not what I sign for. I hope to get the balance due of 40.000 points. I beginning to believe that it’s a scheme to get you sign for the card.

My luggage has been missing for month and they are just lying and giving me the run around. I am not getting anywhere. Everything my child has is in the luggage. It took two weeks to assign someone to my case and the lady that was assigned did nothing. I kept sending her messages and no response. Almost two weeks later I found out she was on a sick leave. Somone just started working on it and they want another 30 days to review my case and get back to me. No one cared and no one looked for it. I am so frustrated and appreciate any direction.

I booked my roundtrip flight from Boston to Denver back in December. They notified me that the departure times have changed (significantly) and if I wish to change my itinerary just manage my flight on their website.

The option to change your itinerary is NOT available - you must call. If you call there is a $25 service fee! I opted for the text message option and the wait for that is over 1 hour.

My flight dates are 8/11 and return on 8/15 and my name is Patricia Myers.

I am appalled at the lack of service and will reconsider being a TrueBlue member going forward.

my name is tracie santos i traveled with nathan jones we were suppose to fly out wed july 27th jfk after delay after delay after delay were going out at 7pm they cancelled our flight 1130 pm hours later to tell us we needed to get our luggage and rebook we were flying to aguadilla puerto rico...after wating on a very long line till 2am they said they could get us on a flight to sanjuan at 5am now that wasnt our destination we were 3 hrs from our destination had to get a car to get us to aguadilla pr 5am came never got us on the flight we were on standby never got us on the8am i was very upset the employee that helped us never put us as confirmed standby so we kept getting booted off i have cancer my meds were in my suitcase i asked to speak to a supervisor they were very nasty ,,i said i need to be put on the plane at 10am ...im not waiting anymore finally thursday morning i got on a plane to sanjuan 10am flight ...when i arrive in sanjuan my luggage was not there like i said i had my meds in there..one suitcase my fiance and the broke it wheels were missing mine not there they labeled our name on someone elses suitcase very irresponsible...they told me had to put a claim into jet blue ...so we arrived thursday lost our room and paid for that night of the 27th lost 2 days we were only going for 6 nights ...had to [pay a taxi cab from san juan to aguadillia pr 180,00 dollars later no suitcase until saturday evening they told me it had never left jfk ridiculous so no meds for 3 days ...now seeing a cardiologist am i suppose to be a happy camper ...cancelled trip 3 delays lost my suitcase damged my fiance suitcase had to arrive in another destination havent gotten refund or my money back yet plus for the clothes i had to get paid for suitcase lost hotel room just miserable still no one has contacted me yet