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JC Penney Company / rude and unprofessional customer service staff

1 United States

I called the customer service number and this was a huge disappointment as this was my first purchasing an item from there online service. The lady who answered my call was extremely rude and hang up the phone. I called again asked to speak to a supervisor who was just as arrogant to begin with but was kind enough to later on answer my questions. I got the feeling that they either hated their job or maybe I might have distracted them from something important it being a weekend.
So I went to JC Penney store and as usual the staff were kind and pleasant as always. Saul was awesome.

Ss
Apr 21, 2018

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