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Intex/Toys R Us / poor product and poor customer service

1 VA, United States

My son received an Intex inflatable island pool for his birthday. It was finally warm enough to inflate it this weekend. None of the valves will stay shut long enough to keep it inflated. We tried to return it to Toys R Us (being that it had a Toys R Us sticker on it) and they would not allow the return because we didn't have a receipt. Therefore, I called Intex Customer Service. First of all, I had to wait forever just for them to answer the phone. Then, the lady that I spoke with spoke to me like I was a complete idiot!! I have never had a problem with any valve staying shut with any other item I have ever owned, and she spoke to me like I had never owned an inflatable pool before. Much less the fact that anyone with any kind of common sense knows how to blow up a kiddie pool. She told me that they don't service any kind of kiddie pool and that at this point I may as well buy a new pool that they didn't stand by their product.

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