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[Resolved] Intelius Email Search / hidden sign up id protection

1 United States Review updated:

I tried looking up an on yahoo people search and forwarded to Intelius who offered to give it to me for $1.95. I paid and get the email address but it was not current

I complained online and tried to get a refund but that never happened. I let it slide. 7 days later I get a charge for ID Protection for $19.95! I called as I knew nothing about subcribing to ID Protection and they WON'T REFUND on my so-called 7 day trial. They said that no further charges will be made. I hope not.

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Intelius Customer Care's Response, Oct 16, 2009

    If you select a promotional price on the Intelius website, you will also receive a free 7 day trial of Identity Protect. After the 7 day trial, it will convert to a regular subscription and bill out at $19.95 monthly.

    However, there’s no obligation. If you determine within the 7 day trial that you no longer want Identity Protect, you can cancel your service anytime, online or over the phone with a customer support representative.

    Please call 888-445-2727 Monday – Friday 4:30am – 9:00pm PST. We will be more than happy to assist you with your account.

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Comments

  • Ge
      3rd of Aug, 2009
    0 Votes

    Do NOT accept anything less than a full refund! I demand you call them back and get harsh with them. They know what they are doing. They tried to tell me no refund then I told them about all the fraud complaints of them stealing money. They agreed to give a full refund immediately with no argument. Call them back ASAP and tell them you already know about their fraud.

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