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PayPal Customer Care Service

PayPal, Inc.

2211 North First Street
San Jose
United States - 95131

Customer Support Phone Numbers

+1 408 376 7400 0 0
Worldwide Operations

12312 Port Grace Boulevard
La Vista, Nebraska 68128

PayPal Complaints & Reviews

PayPal / PayPal didn't help me

Minore on May 15, 2017
I used PayPal for a long time and I was always satisfied with their service. But my last experience was a disaster and that changed my mind about PayPal. I bought something from an online store and got scammed. Everything I received was very small and of a bad quality. I tried to open a...

PayPal / getting my money back

Troll slayer on May 14, 2017
PayPal are quick taking money to pay for goods but when it comes to getting your refund back PayPal like eBay more like money grabbers you have fight get your money bk not them doing it for you feels like your chasing them get refund back it's PayPal fault like eBay let scammers that sell...

PayPal / They cancelled my account

Queen on Apr 25, 2017
I was using PayPal since I was 17 years old and that was a long time ago, I'm 24 now. Recently I wanted to make an online purchase and wanted to buy via PayPal and was surprised when I could not log into my account. I contacted PayPal and they asked me to send some documents to verify that...

PayPal / Very poor seller protection

Dominic on Jan 30, 2017
I guess PayPal is not that bad when you are a buyer, but if you are a seller like me prepare to get zero help and support from PayPal! I had an account on eBay and was selling stuff. One of my customers contacted me and said that he was not satisfied with the product and asked for a refund. I...

PayPal / Useless

Jess on Oct 20, 2016
Used PayPal service when I ordered something from an online shop. I paid via PayPal because I heard a lot about them and thought that they were highly professional and reliable. Unfortunately I was scammed by the company I've ordered from and was not able to get my money back. So I contacted...

Paypal Inc. / I was scammed

scammedddd on Oct 4, 2016
Hi, I would like to file a complaint about someone namely: Sam Moses, address: 204 Koos De Larey St. Pretoria North, Gauteng, South Africa. I was scammed by him. He used a fake paypal account to me a payment for exchanged of an item that I have been already shipped to him last 09/20/16 via...

PayPal / No refund from Paypal after seller shipping illegal goods that were clones

rsvp7 on Aug 5, 2016
To Whom it may concern: I have sent several appeals to Paypal regarding this transaction. I informed the seller that his goods were illegal clones and not the products that he stated in his ads. The were second rate units that I paid $855.00 US dollars. He requested that I send them back...

PayPal / I'm extremely disappointed with PayPal

Veronica on Jul 22, 2016
PayPal is the biggest disappointment of the year! I used their service for years and they always were helpful but they've changed in a bad way. So I bought something online and used PayPal service for the payment. I did not receive my item and asked PayPal for help. They said they'll do...

PayPal / I'm very disappointed with PayPal!

Margen7399 on Jun 16, 2016
I have been using PayPal for about 10 years now and they were always helpful and nice. But my last online shopping experience turned up to be a real nightmare and when I needed some help from PayPal they refused to do anything. Must say that was the biggest disappointment ever. I placed a big...

Paypal / Chargeback decision

This complaint is about Papal avid Ruby love photography. We held a space in good faith for the photographer who put down a non-refundable deposit which was clearly stated on our Papal account and our contract. Our show had to be postponed for a later date and this vendor agreed to all...

PayPal / Very disappointed with PayPal!

Darek on May 23, 2016
I have ordered an item and wanted to return it back because it was broken. First of all I contacted the store and they agreed to refund me, so I sent the item back via USPS. When they received the package I got a notification email from USPS. Days passed but there was no refund, so I...

Paypal, Inc. / Credit card and debit card processing and transferring money

Paypal. Inc. Is Far From Being As Honest And Fair As They Used To Be! Back around my birthday, believe it or Not which was on Saturday, February 13, 2016, I tried to send my contractor a payment via Paypal and it would Not go through... I sent out numerous complaint letters to find out Why it...

PayPal / Awful customer service!

Patricio on Mar 8, 2016
I used PayPal many times and must say that their customer service is an absolute joke! Calling PayPal to resolve an issue is a total waste of time. Their reps are really unprofessional, they cannot even answer a simple question! All you will get is a confused agent who cannot provide any...

PayPal / Return Shipping on Us (will not honor)

Reviewer25282 on Feb 17, 2016
I submitted a return shipping on Feb 3 after sending the item back Jan 30th. They had a program in effect October through Jan 31 then continued it Feb 1, 2016 to Dec 31 2016. Long story short after jumping through a ton of hoops by Tellus International (their claims processors) they are...

PayPal / Awful customer service.

Mori on Feb 1, 2016
I bought some items on eBay back in November and had used PayPal to buy them. Items I received were damaged. Total cost was just under $250 and items were shipped in two separate packages from the same seller. Long story short, I emailed the seller, he went into denial about defective part...

PayPal / No buyer protection!

Dana on Jan 25, 2016
My sister purchased an item from a seller on FB and used PayPal. When she did not receive anything she complained and the seller gave PayPal a tracking number. My sister had some private messages with that seller on FB and those messages was a proof that he never even shipped the item. She...

PayPal / Fees and customer service.

Reviewer48077 on Nov 28, 2015
This is what I sent to the customer service at paypal-prepiad. Hello. I am having a problem with some fees. I noticed that I had a negative balance of $6. on my pre-paid card. That was the Debit: Plan Fee, Generic Account Subscription Fee, that I incurred during time that I didnt use my...

Paypal Inc. / Payment security

I was attempting to buy something through eBay and pay with my PayPal account. When I finished paying for the item, I received an email from PayPal with the debt information for my purchased. However, eBay sends me a note saying they didn't receive any payment and told me to complaint with...

PayPal / Online payment process

gettingthru on Oct 4, 2015
When making a purchase, you may want to think twice before using paypal. They have this thing where they hold on to your money after snatching it from your bank account for 7 to 10 days before releasing it to the merchant, thus making you have to wait two or more weeks to receive your item...

PayPal / Extras MasterCard Rewards Card

B_D on Oct 2, 2015
PayPal tricked me into applying my reward toward PayPal credits which are worth less than points applied to gift cards. The website automatically applies points to your PayPal with no, purchase review, add to cart, or purchase confirmation. I did see that my points had been decreased when...

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