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[Resolved] Inelius - / subsciption charge I did not authorize

5 WA, United States Review updated:
Contact information: frauded my account by charging me a subscription fee of 19.95 per monthj when it was not authorized. i did purchase a one time location of a friend for 2.95 with no strings attached. 7 days after the real charge was made they took it upon themselves to sign me up for a subscription at 19.95 a monthj it has been a nightmare to get this reimbursed. it is a total scam-buyers please beware.

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Intelius Customer Care's Response, Oct 15, 2009

    If you select a promotional price on the Intelius website, you will also receive a free 7 day trial of Identity Protect. After the 7 day trial, it will convert to a regular subscription and bill out at $19.95 monthly.

    However, there’s no obligation. If you determine within the 7 day trial that you no longer want Identity Protect, you can cancel your service anytime, online or over the phone with a customer support representative.

    Please call 888-445-2727 Monday – Friday 4:30am – 9:00pm PST. We will be more than happy to assist you with your account.

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  • Al
      2nd of Oct, 2008

    Yes, I just ran into the same problem. How did you resolve your dispute with them over this "subscription"?

    0 Votes
  • Na
      18th of Nov, 2008

    Were you able to get the refund? I'm going through that right now.

    0 Votes
  • Ab
      17th of Feb, 2009

    This is the second unauthorized charge of $19.99 to my account in 2 months!!! How dI stop this!
    Abel Diaz

    0 Votes

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