IHOP
reviews and complaints

I have a lot of patience but sometimes that patience is really tried. This is a review of a restaurant.

Today, at lunch, we went to I-Hop on I-35 just south of Pleasant Run. We got there at 10:25, and was seated after waiting for 4 minutes for the hostess to decide to clean the table. Ok, no real problem. She gave us the menus and then left. After 7 minutes, a waiter came and took our order, telling us that he was having to help in the kitchen as well, so it might be a while. I ordered crepes and my husbands order was waffles and scrambled eggs with 2 pieces of bacon. We finally got a glass of water given to us. After quite a while, I asked them if it was going to be very long, as it had been 25 minutes since we were seated. "no, not too much longer". 10 Minutes later, no food, no more explanation, we decided that was entirely too long, as he had to get to work. I told them to cancel the order and that it should not have taken that long to fix what we had ordered. We left a little after 11:00, went home and fixed him a sandwich. Also, the wall across from us had milk and something else spilt on it and had not been cleaned. Needless to say, we won't be back.

Hello my name is John, I came into your IHOP restaurant on N. Washington Blvd., Sarasota . As we walked in the restaurant because this was very blasé didn't make eye contact with us whatsoever but while that was happening the kitchen manager was staring at my wife and called a fellow employee over to look at her, then as the hostess started taking us to our table the employee that the manager engaged with proceeded to come out from the kitchen stop us from walking and stood next to my wife and made her feel very uncomfortable made me feel threatened because he was carrying a dirty gas can and then everyone was staring at us because I said excuses were here to eat not take pictures or whatever you're doing .then as we sat at the table we noticed as we were walking out filthy dirty the place was and how unpleasant your employees were at this location.I have dined at IHOP since I was a young child and since this incident now I am 43 years old and I will never eat or step foot in and I have ever again

Took 15 mins after seated to have my drink order taken, after a long wait and multiple excuses of being busy I got most my food room temp and soggy, I got the rest of my daughters food by the time we were done eating. These was the worst IHOP I ever been to and one the worst reasraunt experiences I've had. That intire place needs to be restaffed. It's clear no one was trained properly and as a cook myself hearing they keep getting orders in as an excuse for the wait then getting cold soggy food is proof no one has a clue how to do their job properly, constantly getting orders and serving hot food is a cooks job. I can't stress enough that they need to be restaffed from the ground up

Last sunday, the 7th, I waited for my food for almost an hour. It was a chicken fajita omelette. It was cold but I was with other people so I didn't complain. The chicken was dry and disgusting. I was sick for almost a week after.
Today, may 13th, even though I told myself I wouldn't eat at ihop again, a friend told me to meet her there. I tried to get plain french toast because I didn't think I could stomach anymore and a plain iced coffee. I made sure to say nothing in the coffee and nothing on the french toast. The waitress didn't acknowledge it at all. The host was in pajamas and the waitress was wearing a neon pink jacket. She refilled my water once and put down the check way before I finished eating, charging me even though she acknowledged that she messed up my coffee and that I obviously didn't like it. I can't drink dairy and it was loaded with milk. She gave us our checks when we'd barely started eating. Then we went up to pay and had to wait for everyone to finish their smoke break. I wasn't even gonna tip her but 50 cent but she was staring pointedly so I just left her a couple bucks. Doesn't end there though.in the absolutely vacant parking lot next to waffle house, there was a big puddle, and I made sure to slow down in the actual waffle house parking lot. My friend and I were gonna ride around and go through it one more time (Safely!) just to live a little. And then the host, in her pajamas, on probably her fifth smoke break in just the time i'd been there, felt the need to scream at us and tell us that she didn't know what was going on but we were going to hit somebody.in the vacant parking lot. At two in the morning.
Anyways, those two don't need to be working in customer service. And i'd like my money back. It was an iced coffee that I didn't drink and french toast tonight. Last sunday it was the chicken fajita omelette and a coffee. Throwing in a few dollars for grievances for the food poisoning would be nice too.

We waited almost 30 minutes for our food. I had my 3 young grandchildren with me and they were hungry and getting irritable. We had to ask for silverware. This wasn't our first time there but this time the service was horrible I would not recommend this place to any one. Maybe I should of just left in the beginning instead of waiting for cold food and horrible service.

My family and I went to have dinner after graduation. It was not busy and it wasn't many of us, but our service was horrible. Our waitress was rude and disrespectful. It took well over a hour before we even received half the drinks I say half because only a handful got drinks and the other had to wait longer. Most meals were not correct and I personally never received mine. Once I stated I didn't want it anymore because at this point it had been two hours I was the only one who hadn't eaten and everyone was trying to leave. They still tried to force me to take it and was mad I didnt want it. This experience ruined my night I and my family will never visit that location ever again.

5/10/17 we are currently sitting at the IHOP in Pearl city, Hawaii. First we walked in and waited to be seated while the ONLY server in the entire place talked to a customer about anime cartoons for a good 10 minutes. He was not worried about us one bit. There was NO hostess to be seen anywhere. He finally sat us and another couple all at the same time.. I sat down in a dirty bench that made my shorts wet. The menu was stuck together with food. There was an unwashed coffee carrier on our table that had leftover coffee in it. We have now been here 20-25 minutes without any drinks and haven't been asked once about our order. This is the grossest & most ridiculous experience at ANY food location I have been to. We specifically drove here to eat at IHOP instead of dennys which is closer to home. We get this for a dinner. Not acceptable.

On Monday night, May 8, 2017, my husband and I went to our local IHOP for a late dinner. It was about 10:00 p.m. As we arrived I took notice of the signing hanging on the computer monitor/cash register that said, "Now hiring cooks and waitresses". We were sat in a booth right by the kitchen and computer monitor where THE waitress (I only saw one) enters the orders, with full view and ear shot of everything. I faced the kitchen. Two young guys, I guess to be table bussers, had their cell phones plugged in behind the waitress's computer monitor, just outside the kitchen. These guys checked their cell phones every 3-5 minutes unless they rang with loud vivid rapper ring tones shouting out the f word and the n word, at which time they would run and answer them. Who I presumed to be the manager was in the kitchen helping out and at one point did say to one of the young men that he was not to be on the phone during work, but it pretty much continued. The one cook had on a fishing hat, the twill kind with a small brim all around it that fit big enough to almost cover his eyes. I kept watching him struggle to look up under it to read the order tickets. The waitress although pretty rough around the edges, was nice and working very hard to keep up. The food took longer than it ever has to be delivered and then was barely warm. I asked if they still had boysenberry syrup as none of the containers on the table were labeled as such and they usually have it. The waitress said that they did have boysenberry syrup. After asking a second time for the boysenberry syrup, it was delivered to me in a child's cup with no lid. The entire experience was almost nauseating to me. My husband was in agreement.
I am sharing this information because we have frequented this, our local IHOP many times in the past and had good experiences. I was at a meeting last night and asked local members if any had noticed change. I was met with a resounding YES. My concern is that this, your business location is going downhill quickly. I am not writing to get anyone in trouble, but in hopes that the corporate offices will care enough to see that things improve.
I did take a photo of the boysenberry syrup in the kid's cup but do not know how to attach it here.

I found a hair in my food then proceeded to notify my waitress. She insisted the hair was mine, and never had a manager come visit with us. After, we could hear her and other co workers talking about us. Oh never got my hash browns either. Waitress #20643 natalie. I am also a waitress so i'm usually lenient, but this was an absolutly ridiculous experience. I will not be back and will be sure to make everyone else aware of the horrendous waiting staff and customer service.

Arrived waited over an hour for food... no lemon was first problem, had to ask for more water, finally food arrived had to ask twice for silverware, no ketschup, order came out wrong, lady said if will take about 45 min for food, we kept wrong order, ham tasted spoiled, server said ok, bathroom was disgusting, got up to pay was informed gift card machine down, and Visa credit card only... had brought out of town friends for breakfast, so embarrassed of service and food! They said won't go back to that location 🙁

When we first sat down, our waiter didn't come to take our order for several minutes, the whole time he never made eye contact, spoke very low, and came to our table very infrequently. I had to flag him down to get ketchup, hot sauce, an extra plate, another cup of water, and extra napkins (which we never recieved). He also would just come stand at our table (not saying anything) and wait for us to ask him what he needed. Our coffee tasted nasty and although our food came quickly, the blueberry pancakes were undercooked, all three of us had burnt bacon and hash browns, and rubbery eggs. Overall, our waiter was inattentive and quiet and our food was disappointing

The service was so horrible. When I walked in to order some food for my mother that is being hospitalized at UT Southwestern. All the servers where just standing around, I wasn't greeted properly. It took her 20min to finally take my order and she didn't give me my change that was due! This is located off of 1626 W. Mockingbird Ln. Dallas, TX 75235

Store # 4466
Server# 179
I called in my order and first of all she hung up on me without notice. I ordered the split decision breakfast and asked her to specifically sperate my French toast from my meats and she acknowledged that she heard my request but still did not do it. There is also supposed to be powered sugar on French toast and there wasn't. I visited last week and they left off the whipped cream topping that was supposed to be included in a pancakes I ordered and when I called about that I had to argue with the manager about how my order wasn't correct. The staff is incredibly rude and the food is never up to other Ihop standards.

I live on gainesville florida I when to ihop 36-092. On 13 st im so tier I go to this place food is awsome but service suck they sure put efficient people at the waitresses restaurant no even full. Waitress take more 20min to take order an bring drinks. They sure change personal in a hurry. Food rake more than 1 hour serve an I was wit a child. I won't go no more. Employees looks like they dont want to get that tips the need a real manager on this restaurant. Never in my life have such bad service... Please corporate do something!

My boyfriend and I frequently visit this ihop and we always have great experiences when we dine here. Unfortunately today was a different scenario. The lady who sat us was very sweet, but our server who was De'jania came to our table and started off by saying what to drink tonight? I know everyone has their own way of waitressing which I understand but usually they are a little nicer and seem happy to be at work. We ordered our food and the waitress brought it out once it was ready. She never spoke a word to us. My boyfriends meal was wrong but he couldn't even find the lady to tell her it was messed up so he just ate it. We were both out of our drink when she first brought us our food and we never got a refill until my boyfriend happened to go to the bathroom about 15 minutes later and she caught him walking back there to give him the check and he asked for refills and we got them about 8 minutes later. She then proceeded to wait at the table for me to give her a tip and once I finished signing the receipt she walked away not saying thank you or anything. I am not one to complain but I am a manager in retail and I know I would want to know if one of my workers was sitting in the back chit chatting instead of doing their job right. Everyone else that has waited on us here in the past has been very sweet and helpful though.

Me and my husband went to the location in Evans GA and the team manager on duty Renee wasnt very welcoming and very rude she proceeded to take us to a table we asked her for a booth and she got an attitude about it put our menus on the booth seat and walked away as we stood and waited for someone to clean the table we then sat it was a wait and no one came around to take our order or get our drinks so we left I have never dealt with that at this location before so I would advise her that if she's going to work with the public to have a better attitude or find another job

I arrived at Ihop in Lafayette at 2:30. I've been to this particular restaurant many times and always have a good experience. This time, to be blunt, was terrible. We waited 15 minutes to be sat in a nearly empty dining room. The server (Karlee) acted very irritated in response to questions asked and wasn't very helpful when she did respond. Never once did she even smile. We put our food order in at around 3:00. We didn't get our food until 3:45. The hashbrowns were cold, one of the orders was wrong, the chocolate chip pancakes were just plain with a little cluster of chip around an inch in diameter in the very center, and the poached egg was dismembered and sitting in water. When the meal was over, the server wouldn't even give us our tickets, insisting that we just pay at the register. This resulted in people paying for the wrong meals.

So tonight my friend and I went to IHOP. When we got there we got seated and someone took our drink order and then someone else took our order, not once did anyone introduce themselves to us, then someone else brought our food out. After that we finished our meal, not once did they ask if we needed refills, then we waited over an hour and a half for our check, which was not brought to us at the table, we had to go and ask for it, that's when we asked for a manager, which never once got to us. We heard him yelling, " I don't have time for this. I need to cook." Then I waited 20 more minutes to pay my check.

We went there for a birthday breakfast and we received a horrible service. We had to get up several times to get things we needed like condiments because she never brought them when we asked. We told her it was my mom's birthday and she took forever to bring her a dessert so we decided to leave since it was so long a wait. She didn't even say it was someone's birthday so they didn't even sing for her. She always took very long to bring us something, like a simple drink. It was by far the absolute worse service we have ever experienced especially on my mothers birthday. She was extremely upset from it. And so were we. It was ridiculous that our waitress treated us like that.

Somebody please need to stop this madness, worst experience ever, worst customer service, lack of manager responsibility, wrong orders every time, very bad attitude throwing plates at customers " personal experience", manager not even awknowledgedbmy complaint, not even asking why I didn't want to eat anymore, didn't care, didn't ask about why I decided to leave or what happened, I think lack of a good management and good customer service makes this location one of the worst places to eat, " good management= know what is being order by your waiters, supervise good customer service given by the employees to the customer, excessive waiting time, why is it that every time the wrong order is given to the customer, ie almost all the reviews in yelp talk about the same... people in corporate offices please send someone to this location and see what is going on here please ! Send someone like a regional manager perhaps to fix and supervise or maybe teach them or the manager how to run this location.