The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

HP Pavillion dv9222 / hp service sucks!

1 India Review updated:

Hi, I bought a HP Pavillion dv9222 very recently. It came with windows Vista. With in a week of Purchase, the screen went off when I was making a presentation to my client. Landing me in a very embarrassing situation. The Service center guys of Hyderabad, couldn't tell me what went wrong. They came with a solution for the display with replacing it with a new screen. But didn't connect the built-in Web Cam. I sent it again to the service center and it has been 3 days since its with still couldn't return it to me. My clients meetings are getting affected by this. HP service SUCKS.

Sort by: UpDate | Rating

Comments

  • Vi
      14th of May, 2007
    0 Votes

    Hi,

    I have the same experience with hp services in Karnataka. It has been more than 23 days now my Hp dv2046tu notebook purchased 3 months ago is with the service center, they have already replaced 2 motherboard and changed my HDD. They keep on giving lay reasons. I asked for a replacement and they don't have the policy of giving a replacement or good service to their customers and unfortunately i cannot help myself.

  • Ty
      13th of Apr, 2009
    0 Votes

    Ty : after installing printer 2 days ago, having trouble with ALL media readers. System media readers report cannot start code 10 and printer media readers are not recognized.
    [An agent will be with you shortly.]
    [You are now chatting with Allen .]
    Allen : Hello Ty.
    Allen : Welcome to HP Total Care. My name is Allen.
    Ty : hey, do you have a patch for this yet?
    Allen : Please go ahead with the query?
    Ty : istalled officejet 6500, can't access any media readers, i unplugged and re installed my reader from MB and it reconizes only card that is currently in it, none of the printer readers are noted, device manager shows problem with "generic storage volume" code 10, cannot start...after playing with this i figured out if i unplug the printer, no problems
    Ty : so, are you aware and do you have a patch yet?
    Allen : Thank you for the information.
    Allen : I am here to assist you.
    Allen : May I know, What version of Windows are you using (Windows 98, Me, NT or XP or VISTA)?
    Ty : vista 32
    Ty : i authorized my sytem info to you
    Allen : Thank you for the information.
    Allen : Please unplug the printer from the computer.
    Allen : Please try to print a test page form the All-In-One.
    Allen : Let me know the result.
    Ty : tell me where your going with this, i have played this game before, i am not a dumb computer illiterate, are you aware of a problem and do you have a patch
    Ty : it's late, i'm up trying to work, and i'm not going through the checklist
    Allen : First we need to check the hardware whether we are able to print a test page or not.
    Ty : well, i can and have been printing for the last two days, bith direct usb and over the network
    Ty : the problem is with the drivers for the media readers
    Allen : I see.
    Allen : Please perform the below steps on the computer.
    Allen : Click on start >> control panel >> printers.
    Allen : Do you see the printer icon?
    Ty : its locking up all of the readers on the system, of course the easy fix is to just unplug the printer, ...yes i see the printer...the solution is to return it and buy another brand
    Allen : Right click on the printer icon.
    Allen : Select properties.
    Allen : Click on print test page and let me know the result.
    Ty : you [censored]ng as@#$le
    Ty : give me someone else
    Ty : your wasting my time
    Allen : It would be greatly appreciated if you would be professional in the language you use when sending us a message. We reserve the right not to respond to people misusing our services.
    Ty : give me another tech who actually knows something about comuters
    Allen : I would like to inform you that, I am not here to waste your time.
    Allen : I am sorry, it is not possible.
    Ty : i reserve the right to just never buy HP
    Ty : give me another tech
    Allen : Thank you.
    Allen : Ty, are we connected online?
    Ty : i am waiting for someone who knows something
    Ty : send me to a supervisor
    Allen :
    You can call our support technicians at 1-800-474-6836.
    Ty : so your refusing to transfer me to another tech or supervisor?
    Allen : It is not possible to transfer the call to another technician.

Post your comment