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Tesco Customer Service Phone, Email, Contacts

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1.9 1 Review 129 Complaints
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Tesco reviews 130

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10:09 am EDT
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Tesco Untrue advertising - blatant lie

The Alfreton store has a sign stating 'our apples are from British orchards, all year round'. Today, 7.9.23, there wasn't a single British apple on display, or in stock when an assistant was asked. I have reported this to customer services in previous years!

Apart from it being blatantly untrue, it is disgraceful that Tesco are not sourcing from British suppliers.

Recommendation: Buy elsewhere where British produce sold e.g. M & S

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Update by Woywoy

Shop where GB produce sold.

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Tesco complaints 129

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1:06 pm EDT

Tesco Flowers

My son and daughter often buy me flowers, many times from Tesco, and the bouquets seem to always contain lilies. Every single part of

these plants is lethal to animals and therefore, as I have a cat, I have to weed out the lilies and throw them in the bin.

Many households possess a cat, so surely it would be advisable to cease including these deadly lilies in the bunches of flowers you sell.

Claimed loss: N/A

Desired outcome: For lilies to be discontinued in bouquets.

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11:02 am EST
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Tesco Unwrapped Fresh Bread

I am complaining about your fresh bread not being bagged. Shopping in my local Tesco I seen someone feeling the freshness of bread, on the third loaf he decided to pick that one. You see people coughing and sneezing into their hands maybe they may start feeling the bread. It is so unhygienic the way you are selling bread. With so many health worries that are about I do think that your bread should be wrapped. All other major stores wrap bread .

WHY CANT YOU ?

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12:54 pm EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

To Whom it may Concern I Have a customer of Tesco for nearly 10 years and what has happened to me this morning at Tescos in Redcar, England. I was scanning the products and 2 products exactly the same 1 had a reduce label and the other did not. Same expire date same label so everything the same and I explained to her that is exactly tha same which the...

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Is Tesco legit?

Tesco earns a trustworthiness rating of 94%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Tesco to be a trustworthy company. Although there's a 23% resolution rate for customer complaints, which deserves attention, Tesco is known for their high standards and safety. If you're thinking about dealing with Tesco, it's wise to check how they handle complaints.

We found clear and detailed contact information for Tesco. The company provides a physical address, 10 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Tesco has registered the domain name for tesco.com for more than one year, which may indicate stability and longevity.

Tesco.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Tesco.com you are considering visiting, which is associated with Tesco, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Tesco website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Tesco's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 23% of 1 complaints were resolved.
  • There was some difficulty in evaluating or examining the information or data present on the tesco.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • Tesco protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Tesco. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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3:42 pm EST
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I shopped at your Lichfield branch today at around 3pm I was returning a dress which had been displayed on the wrong size hanger. I took the dress to customer services to register the problem and request a replacement item. The assistant at the desk was extremely abrupt and offhand with me but did invite me to change the dress, which I duly...

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10:01 am EST
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In September 2023 I suffered a fall outside the Haverfordwest Tesco Store. A bollard had been knocked over previously by a taxi driver according to the service desk and I fell where the hole was left and there was no cone or warning that it was there. I reported this the the On duty manager. He came outside with me and took photos of the hole and asked a...

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5:15 am EST

Tesco Pecorino cheese

Good morning

I hope you are well. I am emailing in regards to a complaint with a purchase I made on Thursday morning. I used the self checkout, and do not have a receipt as it didn't offer me one. I did however use my club card and left my details of that at the end of this email so you can retrieve the receipt.

I purchased a pack of pecorino cheese. Last night I went and opened it to use, ate it in my meal, and then noticed the date on the back of the packet was 31/10/23, which is a good 10 days out of date! I purchased it 10 days after the use by date, from this store. Worse than that, I had eaten some of it too and quite worried about becoming unwell.

It's really not great that it was so dramatically out of date, and I dread to think if there is even more on that shelf that's the same.

I have attached the photo as proof. Please can you let me know how you can help me with this.

Many thanks

Helen

Desired outcome: Compensation

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5:21 am EST
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Tesco Delivery driver

To whom it may concern,

I am the Park Manager at Pitgrudy Holiday Park, Dornoch IV25 3HY. I would like to inform you that on 04/11/12 at 17.12 hours your delivery driver entered the park. At 17.17hrs on the same date the driver turned left down one of our property access roads, in doing so they hit one of the parks post, damaging it, the ornamental chain and dislodging the posts base. This is all on our CCTV cameras. I would presume that there would also be damage to your vehicle. Can you look into this matter please and email your response. Details are below:

FAO Corrina - Park Manager

Email: [protected]@gmail.com

I look forward to hearing from you shortly.

Kind regards,

Corrina - Park Manager

Claimed loss: To re-site, repair post and new chain plus labour £50.00.

Desired outcome: I would like a response and reimbursement for repair costs.

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4:44 am EDT
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I am very disappointed at your store at 847-853 London Rd, New Park, Thornton Heath CR7 6JH. Today I was served by your staff member who incorrectly billed me at 7.25am. He said he was new and could not rectify the mistake without a senior. He rang his bell at least 9 times and nobody came out for at least 15 minutes. Eventually with the intervention of...

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7:16 am EDT
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Tesco Tesco stores langport somerset

Yesterday 29th September 2023, I was horrified to read from the stack of free 'local' newspapers in store, the contents of the Newspaper 'The Light'. I have since looked at your company polices of community and diversity and can not see how this is compatible. Checking wikipedia it is a far-right conspiracy theory newspaper. You may like to look at this wikipedia site to see how this content does or does not fit with your ethics. Political marketing should be marked as such. I do not like the way this has been slipped into the mainstream for customers not politically aware to see articles as fact in context with Tescos policies.

Claire Rutigliano 21 Palmers street, South Petherton, Somerset

Desired outcome: I would like you to decide if this relates to your policies and make it clear one way or the other if you support this.If you do not ensure it is not available in any of your stores.

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11:39 am EDT
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Tesco Purely organic eggs

We purchased 6 eggs from Tesco Bournemouth. The Purely Organic 6 large free range eggs. Bar code 5 [protected], best before 15 Oct.

Unfortunately there wasn't 6 large eggs, at least one was small. I did take them to your customer desk but they didn't take much notice to be honest. Once, I can take but this is not the first time that we have at least one small egg in the box. The egg code OUK17116 is the same on all eggs. I suggest that you need to investigate and sort out the problem.

Regards

Peter Worth

Desired outcome: Sort it out with the supplier.

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11:09 am EDT

Tesco Unavailability of Momentum fuel at my local Tesco store

Since December 2022, I have been unable to purchase Momentum fuel for my car at Tesco Transit Way Plymouth. Apparently it is due to a pumping fault. Since nobody at either the petrol station, or in store, has any clue as to when or if this matter will ever be resolved I am reaching out to you for answers. I have to use Roborough which is around a 5 mile round trip each time I wish to fuel my car. This is inconvenient due to time and traffic issues as well as long queues and frequent periods of no fuel available. Can somebody please give me a straight answer. Will this issue be resolved? And when?

You may contact me by email at [protected]@virginmedia.com

Thank you

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5:39 pm EDT
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Tesco Tesco delivery driver

Hi I would to make a complaint about one of tesco delivery drivers me and my wife were in braodwater just coming from the lights where the two lanes merge into one. So we were in the left lane where then out of the blue the tesco van comes flying up the outside then my wife has had to put her brakes on and steer into the kerb two other cars see what happened then as we carried on up the road then the passger in the tesco van put his arm out of the window and put his arm up doing the up yours gesture and both driver and passenger both laughing I have log it with 101as we had the children I'm the car I would like someone to get back to me ASAP about this matter it was 16.15 on the 10/09/2023 and the registration number of the van was PK71 LJZ like I say I would ilke a response ASAP and also iam going to make a formal complaint to tesco Durrington. As that's where I believe that's where the van was heading and also I will be giving the police the information.

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7:30 am EDT
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Tesco Harringtons adult dog mixed selection box 6x400gr

Bought this 8th sept .Took it home when later that day i went to use it ,it smelt foul the box was damaged allready but on opening it found it full of magotts ,which fell out all over my worktop .So have had to burn it all to dispose of it.I bought it from your hastings shop,which i live 12 miles from . It. I could not possibly bring it back plus you would not want it back in your shop. Can you please look into this thanks garry southgate

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7:01 am EDT
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I live next to tesco holyhead and for the past 5 months or so i have had to listen to industrial work been carried out on the car park, the noise levels are affecting myself and my family greatly, it is constant noise from 7.30am till 4.30pm every day Monday to friday, some days the noise is so loud my house vibrates, i can't have my windows open or enjoy...

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6:12 am EDT
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Money taken out twice on same transaction on the 16th of August 2023 in the Prestatyn store , while I was on holiday .I went into store and went to the self service and had problems with the toll . I had payed but was unable to get a receipt out . I called the assistant over and she was unable to sort it . The lady said the computer had crashed and called a...

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4:33 am EDT

Tesco Online shopping service

I pay a monthly subscription for online shopping

It seems if you take the last slot on Sundays always seems to be a problem with “ sick “ drivers or running late. So they leave your delivery out.

Northampton weston Favell

So I get a call 8.15 pm last night

No shopping coming as driver “ sick” AGAIN. Apparently 4 other customers highlighted this Sunday late slot cancellation happening to them frequently

So , not just me.

Your manager on the phone informed me of this whilst advising me not to use Tesco anymore.

So this morning

No call

No update

Still have my shopping

I live five mins from store

I’m told to wait I. All day “ should “ deliver

“ i “ have to ask for compensation

10 pound voucher is given because I asked.

I spend hundreds in Tesco

Not happy

Desired outcome: Maybe a call Maybe you look into Northampton Weston Favell store , why their drivers always give shoddy service Sunday evenings? Maybe find reliable drivers?

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7:06 pm EDT

Tesco Stockwell Honey estb1924

Having purchased this product recently being cheap ,how it be considered as proper honey ,disappointed to see considering the brand sounding English it was produced in China .

Additionally the distance it has travelled how can brand stated and place come from go together?

I would appreciate an explanation for this ,I cannot give dates as it is a general query.

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5:26 pm EDT
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Tesco Home delivery

Hello, so this evening I chose a flexi saver delivery slot I was then allocated between 8pm-9pm

My phone rings around 8.20pm and it was the lady that bought my house off me 5/6 years ago, my shop was tried to be delivered there! Obviously they were not allowed to leave it even though the lady said she knew me, anyway I then rang the only number I could fro Tesco which I believe I went through to Scotland, I explained what had happened to my shop - I then proceeded to say (in prompted that I had mad a call on the 6/6/23 to tesco to update my club cards as it seemed I had two. I went through many previous addresses with then man on the phone and all was sorted - or so I thought until this evening! I’ve had many deliveries to my current address so it’s all very baffling! Andy way the man at headquarters managed to go above and beyond and get hold of the drivers (one was training) and they also went above and beyond and came back to deliver my order as the man on the phone was confident I am the customer due to knowing all about my call last week, anyway the two very lovely drivers went out of there way and came back and delivered my shop - I’m recently widowed and have been left on my own with two very young children, I had to have my shopping this evening to be able to give them breakfast in the morning. I explained all this! Anyway the drivers Frank - and the trainee Nick were fantastic from clacton super store (I lbeliev) very chatty friendly lovey men, who deserve some recognition as does the extremely helpful man on the phone! I however have now been put off for life having a delivery from Tesco sadly - I’m dealing with a lot at the moment so to have this happen has just tipped me over the edge tonight! Those three men this evening went above and beyond and that needs to be recognised they have me a card to scan and leave feedback to which I have done! The man on the phone did say that Tesco is completely at fault here, I know mistakes happen I just couldn’t deal with anything else going wrong I can’t seem to catch a break lately! Anyway my order number is/was [protected]

Tried to be delivered to 18 coppice road Co78dw

And should have been delivered to 29 crestlands co78af

Club card number-

[protected]

I’m miss Samantha bingle!

I definitely need to make sure all my details are actually correct again, I need the three men from this evening to be recognised for there outstanding customer service! And sadly I’m not sure I’ll be rushing back to shop at Tesco again this should not have happened especially when I’d run up such a short while ago to go through any details and also the fact I’ve had several deliveries to my correct address previously!

Thanks

Sam

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9:13 am EDT
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Tesco Rancid cabbage, rock hard bread, and fatty bacon

I had the misfortune to have an online delivery from Tesco, 29/04/23, never again! In the shopping was a sweetheart cabbage i ordered, i actually screamed when i went to take it out of the bag. It was rancid, slimy, and turning black. Also a loaf, that was so hard, it wouldn't slice, and a pack of back bacon, that's full of fat. These items were picked by Tesco staff, and quite honestly it just isn't acceptable.

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3:34 am EDT
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Tesco Petrol bedworth

Bedworth's petrol station closed 22.49 on sat 15th April
This is supposed to be a 24hr petrol station but over the last year it has been randomly closed early especially on a Saturday night, the last example as above.
I used chat to complain to Tesco, they contacted the area manager who apparently said from time to time they have problem with the pumps. But there are many pumps there.
I wrote a comment on social media and others have made the same comments.
There's no point having a petrol station that's closed and Tesco are not providing customer service.
Petrol pumps are pay at pump, so what's going on.
I feel so incensed I have written to the CEO

Desired outcome: Immediate investigation to see whats going wrong

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Overview of Tesco complaint handling

Tesco reviews first appeared on Complaints Board on Oct 9, 2006. The latest review Flowers was posted on Apr 15, 2024. The latest complaint rude cashier was resolved on Oct 12, 2014. Tesco has an average consumer rating of 2 stars from 130 reviews. Tesco has resolved 30 complaints.
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  1. Tesco contacts

  2. Tesco phone numbers
    +44 800 505 555
    +44 800 505 555
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    11%
    Confidence score
    Customer Service
    +44 330 123 4430
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    Customer Service
    +44 800 917 6906
    +44 800 917 6906
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    Groceries
    +44 800 323 4050
    +44 800 323 4050
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    100%
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    Tesco Direct
    +44 800 323 4060
    +44 800 323 4060
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    Confidence score
    Tesco Tech Support
    +44 800 323 4080
    +44 800 323 4080
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    100%
    Confidence score
    Wine By The Case
    +44 800 591 688
    +44 800 591 688
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    100%
    Confidence score
    Clubcard
    +44 345 301 4455
    +44 345 301 4455
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    Tesco Mobile
    +44 330 123 0250
    +44 330 123 0250
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    Tesco Pay+
    +44 800 323 4048
    +44 800 323 4048
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    100%
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    Delivery Saver
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  3. Tesco emails
  4. Tesco address
    Tesco House, Shire Park, Kestrel Way, Welwyn Garden City, England, Hertfordshire, AL71GA, United Kingdom
  5. Tesco social media
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Tesco is ranked 31 among 1571 companies in the Online Shopping category

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