Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website

Home Depot / credit card

Seattle, WA, United States
1
Contact information:

I work overseas. Before leaving on a 6 month tour, I made sure to pay my HD card. I walked to the store customer service dept and asked for the account balance so that I could pay in full. I paid the amount I was told.
Left the country. 6 months later I saw this collection of bills from them asking for payment. What shocked me the most is that the amount was a small amount plus 4-5 late fee charges of 35 dollars each! 175 dollars of late fees?
My wife went to the HD to ask them to correct their error. After arguing for a while she was told we were going to receive the bill that showed only their original charge that they had missed when I paid off account. SURPRISE!!! The next bill showed the amount in disputed PLUS 35 dollar late fee.
Now, the account is closed and they still treating me to continue collecting 35 dollars every month. Has any one have an experience like this? Is this legal?
Fa
Mar 20, 2017
0

Post your comment

Submit
Home Depot Logo Home Depot
Customer Service
Overall Satisfaction Rating

803 Reviews
2455 Paces Ferry Rd SE, #B #3
Atlanta
GA
United States - 30339-1834
+1 800 466 3337
+1 770 384 5038
View Full Information
     

Reply to

close
Send