Home Depot

Our lost Kitten was found by the security Gaurd working at the Home Depot at the Chula Vista .ca. location and then taken to her home where she claims lost it that evening. We were called by home depot informing us to pick up the kitten then When we went for the kitten the kitten we were told that the kitten was lost at the Home of the security Gaurd. They told us that it it was too bad and tough luck. This is a $250.00 purebred Siamese kitten. Once the Home Depot decided to take our cat home and then loses it is thier responsibility to make sure it gets back to us. We feel the security gaurd kept the cat because she told an other employe that she was going to take her to the vet. And when she called us about the cat she wrote "Are you going to pick up the cat or not" she doesn't have the right to keep the cat because we didn't respond right away also why would she say she's going to take our cat to the vet because it looked sick unless she wanted to keep it. Home Depot is responsible for taking our kitten home then losing it. Why would she leave a sick kitten outside in a box anyway?

I rented a tool from Manchester, NH Home Depot Tool Rental area. As soon as I returned home, I quickly realized it would not start. I called the clerk immediately who disparingly informed me that it likely had a "flooded compartment". I informed him that I had limited time to get the job done and would bring it back immediately for a refund of the $50 rental charge and $100 deposit. Upon bringing it back and waiting a long time to be helped, the person called a manager who didn't even look at me, no one greeted me, or even had any kind of conversation - all between the staff like no one existed. "Karen" processed a "void" and handed me a receipt that indicated $150 void. Next business day, no return of the voided funds to my bank. Same thing following day, then the next. I called the store and they laughed and said "this never happens" then another staff member laughed and said "oh, this sometimes happens, we don't know why and it may take awhile". I also called my bank who informed me that nothing had been submitted from HD. Once they did receive it, they could open a complaint and get any overdraft charges returned to me. At this point, I've opened a complaint to the NH Attorney General, as I heard that in this same store, someone was arrested yesterday for making a stink about not getting their money back. This is flat out wrong. If it was a refund, even THAT would already be in the bank. Someone is floating these voids. Bad business practice, bad customer service, and bad on a moral level also. If it's antiquated systems, they need to fix them.

Carpet install not finished, no one calls back. 2 weeks they still don't have the stairs done. I called home office in Atlanta...closed on Saturday. When I call flooring I get hung up on, 3rd time. Remnants taken from job site. Trying to sell a spec. house.

I use to work for Home Depot, customers first, not at the lansing store. Heads need to roll.

I also tried this scam. I went into Home Depot on May 14th the first day of the Menards 11% rebate and asked if they were honoring it. She said yes and gave me a paper with a website to go to redeem my rebate. We purchased a 400.00 mower. I went to the rebate page and there was no current rebate form only old ones. I then called and I was told they were uploading it to wait a few hours. 10 hours later I tried again my date was invalid. I called the rebate center to be told they started their rebate on the 15th even though Mendards started it on the 14th, So sorry was all I got. I called customer care and the store manager and both told me to return the mower and repurchase it. That was the only way. I live 30 minutes from a home depot. I will return it but I will not repurchase it and I have used it. I will also be cutting up my home depot credit card in front of the manager. This company has a lot to learn about how to treat customers. they should just send the rebate without me having to go back into the store.

I purchased a carpet for a home I purchased back in February, 2017. At the time of the purchase, Home Depot was running a special with free carpet installation. Also, Home Depot told me that the scheduled installation date could take up to 6 weeks after carpet arrives at the store. The installation was scheduled for early April, 2017, but on the installation date, the carpet installer inspected the new carpet and found a dark streak running almost the entire length of the carpet. So, Home Depot had to reorder the carpet. Neither Home Deport nor the carpet installer ever inspected the new carpet when it first arrived! If they had done so, they would have save the customer some time in waiting for the installation. But no, they waited until the very day of the installation, which was about 6 weeks after purchase, to find that the carpet was defective! When the replacement carpet arrived at Home Depot, which was a week later after the defect was detected, neither Home Depot nor the carpet installer would install the carpet right away. I have called Home Depot and the carpet installer and pleaded with them to have the carpet installed as soon as possible, but to no avail. I already paid for my carpet back in February and have been waiting patiently since February to move furnitures into the carpeted area. In the meantime, I really can't move into my home. Again, I had to wait another 6 weeks or more in order to have my new carpet install. Its now May, 2017, and I've just heard from Home Depot carpet installers that I've been scheduled for carpet installation for June 9, 2017. This is unacceptable! I will not let Home Depot get away with this! I will let as many people know about the terrible service that Home Depot gives once they have your money. I have not received any apologies or offers of compensation for this horrendous delay. Home Deport customer service is really, really terrible!

So I ordered a stainless steel stove by GE and when I was able to open it(just moved in to our new home and wanted every thing matching as I pointed out several times to the service rep. Come to find out it is not stain less steal it is gray painted and also it has in the inside of the door rust already I called and tried to get in touch with a store manager yet no where to be found and when I talked with that dept. Kelly she told me to bring it in and so I rented a haul to bring it in as I brought it in as careful as can be so not to damage the stove the rep. Bang it to put it in the cart and told them careful also they told me it was a special delivery which I was never aware all I was told in 2 to 3 weeks it would be delivered I was not able to return it the manager Dorren said he could not help me never to check was this the product in a error just said call the manufacture GE and they would help yet the GE manufacture sent me back with Home Depot so they have had me back and forth in the mean time my stove sits in my new home and has not been placed in cause it does not match the other appliances I purchased from home depot that are stainless steel I am very unhappy because no one gave us the great customer service we deserve as the good customer thru out the years and all the money we have spent and continue to do so, our new home I have spent more 5, 000 we just purchased in 4/2/2017 when we went to buy paint and appliances from home depot. Over the years I have made it a point to use home depot for all my household needs and up grading . You would think I could just get a little bit more help with my issue all I want it for my appliances match not a happy customer

I just left the home Depot store 4112, I just experienced the worst and most disrespectful service I've ever had at this store, I went to buy 120 cinder blocks, 10, 4feet rebars, 20 bags of ready mix cement, two shovels and an hand ax, all I wanted was to pay and have it delivered, first I went to the pro shop were I have my account, rep Chris was disrespectful and after cursing at me walked away just cause we wanted to have the items delivered, I the went to Customers sevice desk, were I waited over an hour to then be told no management was available and to go back to pro shop to place my order, the guy then brushed me off and called an other customer and tried to attend them, I ask to speak to a manager and told if I didn't like it to leave but he was not calling anyone, , never once I've I ever had or seen such disrespectful people in my life, I've been shopping at that same store for the past 5 years, and this will be my last time..that is no way to treat a long-term customer. ..

Today (5/5/17) I made an on phone purchase in your Rochester NH store. I requested the veteran discount and was informed that you (Home Depot) only accepted certain military ID.
The Commonwealth Of Mass offers veterans to have a veteran stamp on their MA drivers license after presenting a valid DD-214 to the MA registry.
It is very concerning to me that Home Depot does not recognize veterans by confirmed means when your competitor (Lowe's) does.
I will start bringing my business their way since they seem to appreciate the veteran service and commitment.
Wayne Thompson @ [protected]@yahoo.com

Bought shed from home depot store # 2758 on 3/1/17 missing parts / two door closer's stops display showed these are included. did not have"for display only" stickers on them as tuff shed claimed. several calls with no satisfaction. home depot rep. bill apel [protected] no help just gave me tuff shed's # and was told by steve, tuff shed rep. they do not sell those but could install them for an additional price. the display shed door had hinges, handle & locks. pamphlet had no upgrades on these dsoor closer's. I did not get what I was shown. I do not need them installed just provided. I sent pictures and have filed a claim, no response. the upgrades I ordered was one additional door, pt floor & roof vents. these door closer's I believe are part of the door function and they keep the door from blowing shut on me. it also closes the door tight. please help resolve this. home depot sells these door closer's. (see last photo) what makes this worse I brought this to tuff sheds attention and the display still has no display stickers on the closer's. this should have been a simple fix for 125.00 dollars. john martin [protected]

I placed an order online W595924023 today. One reason I purchased the mower I did was because it was suppose to be available for pick up today. The other reason it's replacing the mower I purchased from you 04/28/2017 and it was the best. Instead of getting an email to pick up I got an email stating the order was canceled and my money will be refunded in 3-5 days. I called the 800 number. They said Columbus has 4, but I would have to wait for refund. He transferred me the store and they told me nothing can be done. At this point I realize that since the money has already been refunded that not much can be done about that, but I think something could have been done. For instance order the product and keep the invoice open or transfer a mower from Columbus. I don't feel like customer service even tried. I hope they really didn't have in stock and they didn't just not want to check in the order. Maybe there's nothing I can do and it's just to bad for me, but this sucks. Anyway the web site said the price of $1099 ends 4/30/2017 it then goes back to $1199. Can I at least get the mower at that price since there is no way the money will be refunded by then?
Unhappy Customer.

I was shopping for low cost cabinets at the Goleta store. I approached Janet Thompson, a customer service representative sitting at a desk in the custom cabinet department. She was leafing through a catalog when I approached her. I asked, "which of your cabinets are the least expensive". Ms. Thompson rolled her eyes and said, I dunno know". I repeated my question, innocently assuming I hadn't been understood. Ms. Thompson gave me a condescending sneer pointed behind her head, and said, "look online or on aisle 37". She then looked triumphantly down at her catalog. Ms. Thompson had no intention of helping me. She could have asked, what kind of cabinet I wanted, where I planned to install the cabinet, she could have mentioned that Home Depot offers a planing service that comes to you home to help you, or any number of other questions including my name or saying something like hi, my name is Janet Thompson. I turned in the direction that she waived and headed toward aisle 37. I was livid, to the point of rage tears. I told my husband what had happened, and said I wanted to report it to management. I walked back to her desk, and politely asked if she had a card. She looked bewildered, and handed me her card. I spoke with the manager, who apologized.

Hello, I have been a loyal home depot customer for over 10 years now. Home Deport advertised same day service for Water Heater installation before noon. Walked in the Home Deport Store at 11am (Hillsdale / San Jose, CA), worked with Erick (store Clerk) selected the water heater I need purchased. I was directed to speak with your 3rd party installation vendor. The vendor support person (Mark) basically informed me they will "not" be able provide same day service. My appointment was deferred to next day. This is simply not in line with the advertisement published by Home Depot. This is "false advertisement". Home Depot Management and the Shareholder ought to address this immediately. You don't want to lose you valued customer.

04/21/2017

my daughter and i have both been looking to purchase area rugs for our patios. There are 2 home depot locations in the schreveport/bossier area. My daughter found 2 rugs at the bossier location and sent me a picture on my cell phone of the product number and price. When i called the shreveport store, i was informed that the price was triple what the bossier store was, and because it was on clearance in bossier, they would not price match the item. The item # is [protected]. The price at the bossier city, la store was $59.03. The price at the shreveport store was $167! unbelievable that home depot does not price match between their own stores. I spoke with the assistant store manager in shreveport as well as a customer care specialist at corport - to no avail. No resolution to this. In february, i applied for a home depot credit card, which i received and was prepared to use today. Instead i cancelled my acct [protected]), cut up the card and have vowed to never shop at home depot again. Lowes is just down the road about 1/4 mile and i have never had issues there.

do not shop this store for special orders! we special ordered a front door, cost 3k with installation. the door was not what we ordered. when we went to the store the employee told us the door is shipped from jen-weld to the installer, that was a lie, the installer told us he picked up the door from home depot on liberia. the glass was wrong on the side light and the wood was the wrong color in places. now you would expect some sort of customer service when your special order is wrong wouldn't you? wrong! ms. oseo called two days after the debacle to say that they would expidte the door which means waiting another month, we must have different definitions of expidite since that was the same time period we waited for the door the first time. the only assurance we were offered about anyone checking to be sure the second attempt at the door is correct was for us to come to the store to inspect the door before it is sent out for installation in may. can you believe that? home depot will not inspect an expideted special order to be sure it is correct after the vendor shipped an incorrect door they are making that my responsibility. i am not their employee, i have already lost a day of leave for their first ### up and now they want me to inspect the door before they waste another day of my leave. save your friends and family from this store's incompetence. the only party that hasn't lost anything in this transaction is home depot and they are treating us with complete disdain. if you want customer service or quality assurance this is not the place to shop.

Long story short, I made two trips (1/2 hour drive) to the store to purchase a screen door and three phone calls, only to be treated badly by the so-called manager "Jesse", on my final attempt to order my door. I was quoted a price on my first visit to the store, which the price was also listed on the display. When I called the next day to order the door (had to get exact measurements), I was quoted a different price. I then returned to the store that night, and the employee working that day was unable to even pull the door up on the computer, that I was trying to order. He then left my information for the manager to return my call on Thursday, saying that he could order the door I wanted in a different series and that the manager would give me a discount for my hassle. I received no phone call on Thursday, called the store again, and they said he was not in. Jesse then calls me on Friday, and was very rude to me, and would not even listen to a word that I was saying, he just kept saying that he could not give me a discount on the door, which I did not once request. So I wasted an entire week, my first visit to the store was on Sunday, finally got my call back today, Friday, only to be treated rudely by your so-called manager. I will now give my business to Lowes, obviously you have a lot of employees that need better training to do their job! Very disappointed!

Good afternoon,

I have been a loyal home depot customer for over 30 years now. After being made aware of the military veteran's privilege, I was gratefully able to take advantage of the 10% discount on several occasions. However, on 11 apr 2017 while in the fort worth, tx store I was told my texas driver’s license indicating my veteran status, (For which I had to present my dd214), would no longer be acceptable proof of military service to my country.

Veterans without medical discharges or military retirement have never been issued an official dod veteran id card, *see insert below. The proof of military service home depot is now accepting are forms of id only available to the select few veterans with a medical discharge or military retirement.in other words, this policy change takes away home depot’s right to claim they appreciate the past service of veteran’s.

* veteran id card. This is where it gets a little tricky. There is no official dod issued military veteran id card. However, the va medical system may issue id cards for veterans who are in their system for service connected disability benefits and certain other situations.

· https://www.ebenefits.va.gov

· https://www.index.va.gov

4/9/2017
went to home depot to get a few things, first the grass seed, no one knew which would be the best, then went to get a spark plug, air filter, a couple 10w30 oil, out of the 3 parts they had 1.so then to the mail boxes, I need 3, , they had a black metal, a white metal, black plastic.3 different kinds wont work, together, everyone just give a damn about our needs.I go to the one in Greenville, S.C.but since this was for my mother that live in Greer we went to that one, next time she needs something its coming from Lowes.user ID :HLN [protected]...PASSWORD [protected]...THIS IS WHERE WE WENT, 1385 WADE HAMTON BLVD, GREER, S.C.29650

On the 03/30/17 my wife paid 480.60 on a washing machine and was told it would be delivered to my house that it had to be ordered even though there was a brand new one on the floor. If we bought 2 new hoses they would set it up. On the 04/05/17 we got a confirmation that it would be at our house between 12 and 4 o'clock on the 04/06/17. On that day at 4 30 we did not get it. I called the number that was gave to me for questions and they checked on it and was told they don't deliver to that zip even though home depot in eldorado ar said they do. I checked on they computer and it saied it was loaded on the truck and ready. I called home depot in eldorado and some how i now have to waite till 04/11/17 to get my machine. It would have been less trouble to have went some where else. I wont do or recommend this again. Unacceptable.

Home Depot called me for me to pick up my generator that they could not fix because they said they don't work on my brand gen which they should of told me before they sent it to Atlanta Georgia which that place was a joke.When I came down to the store to pick up my gen it had scratches all over it and they bent the frame on it. I couldn't believe the condition of my gen when I got it back.The gentleman working there said that he would try to fix what was bent and broke but there's nothing that he could do for the scratches.I am a person that takes care of my equipment because I work VERY HARD FOR MY MONEY so when I buy something I TAKE CARE of it because I worked hard to get the money to buy it and for Home Depot to present me my gen in the condition that they did it was like a slap in the face.Another thing, the place that they sent it to is full of crap, that's another story but I would recommend Home Depot to use another repair shop.I must say that today I will NEVER look at Home Depot the same.I wanna know what Home Depot is going to do for me on this situation. I'm in shock over how they treated my gen.

Case # [protected]
Cabinets were ordered back in December 2016 deliverd January 2017 and installed incomplete. Two mints latter glass for cabinets doors are in limbo. No one at the Punta gorda florid Home Depot happens to care. The design team sends us to a supervisor. Supervisor named Vickey never returns numerous calls to her made by my wife who is going Indian wanting to see her kitchen finally completed. Please help!