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1.2 500 Reviews

H-E-B Complaints Summary

29 Resolved
469 Unresolved
Our verdict: If considering services from H-E-B with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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1:38 am EST
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H-E-B per store mgr. fred #-no returns accepted

I tried to return an item today at the heb in beeville, tx. This is what happened: I did not have my receipt because the item was purchased several weeks ago. The girl at the desk took the item to another room and closed the door. She came out a few minutes later and said that the item I was returning had not been purchased at that beeville heb in the last 2 months. I told her I may have purchase it longer ago or I may have purchased it at another heb in a town near by. She said I could not return it without a receipt. I said I did not want cash back, I only wanted in store credit. She said that was store policy - not to return an item purchased from anther heb. I asked her where this store policy was posted and she handed me a small framed flyer with small print that was hidden from view on the wall behind her. No one would have been able to read the small print from where they had it posted. I began reading the flyer and it actually said that they do give store credit without a receipt. I asked to speak to the store manager fred # and he also said their policy was as she had stated and had been that way for over a year. I advised him that their "hidden" store policy flyer said they do give store credit without a receipt. So he asked to see my driver's license-i'm not sure why, but this made me feel like I was being interrogated. I told him that heb is the only store I have ever seen the product in that I was returning and that I had never had a problem before returning items without a receipt. I have been shopping at heb's in south texas for 30+ years. He finally relented and gave me an in store credit. The whole experience was upsetting and I will be buying as much as I can from walmart from now on as this is the only other choice I have in beeville. At least walmart will return items that were purchased from them without giving you trouble.

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hcarabal
Corpus Christi, US
Apr 18, 2011 7:27 am EDT

Your first complaint is so dumb. Your cashier simply was trying to tell you not to come through an express line with more than 10 items. Just count your items and make note of the signs before you embarrass yourself and try to blame others for your mistake.

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1:29 am EST
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H-E-B per store mgr-fred #-no returns accepted.

I tried to return an item today at the heb in beeville, tx. This is what happened: I did not have my receipt because the item was purchased several weeks ago. The girl at the desk took the item to another room and closed the door. She came out a few minutes later and said that the item I was returning had not been purchased at that beeville heb in the last 2 months. I told her I may have purchase it longer ago or I may have purchased it at another heb in a town near by. She said I could not return it without a receipt. I said I did not want cash back, I only wanted in store credit. She said that was store policy - not to return an item purchased from anther heb. I asked her where this store policy was posted and she handed me a small framed flyer with small print that was hidden from view on the wall behind her. No one would have been able to read the small print from where they had it posted. I began reading the flyer and it actually said that they do give store credit without a receipt. I asked to speak to the store manager fred # and he also said their policy was as she had stated and had been that way for over a year. I advised him that their "hidden" store policy flyer said they do give store credit without a receipt. So he asked to see my driver's license-i'm not sure why, but this made me feel like I was being interrogated. I told him that heb is the only store I have ever seen the product in that I was returning and that I had never had a problem before returning items without a receipt. I have been shopping at heb's in south texas for 30+ years. He finally relented and gave me an in store credit. The whole experience was upsetting and I will be buying as much as I can from walmart from now on as this is the only other choice I have in beeville. At least walmart will return items that were purchased from them without giving you trouble.

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5:37 am EST
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H-E-B poor customer service

Erlene,

Yes, we have discussed issues regarding your location. I am very frustrated. Cashier errors are one factor. But, I still strongly believe your store location has inconsistent good customer service levels. I do not feel we are valued customers. We are not difficult shoppers, but do appreciate maybe seeing a smile or two when we go shopping for everyday grocery needs. I really don't know how much of this is the stores fault or how HEB operates its grocery business. I do believe H. E. Butt did orginally drive its business on outstanding customer service. I am quite aware that the business is successful. But, I do believe service levels have declined. Friendly competition may be needed to drive a business to focus more in its customers vs just being a number. The thought has crossed my mind to address these factors with your CEO. But, I really don't know if my time to do this would make a difference. All I really expect are accountability and a organization that demonstrates true customer service. Its not all locations that don't demonstrate customer appreciation. I shared some good experiences at a Hondo Tx. location with you last time we talked.
We have consistently gone through your produce aisles and find some items not available, incorrectly priced, poor quality produce, and unavailable assistance in that area. Also, the next stop would be the fish market counter. The help in this department does not smile nor appreciate their customers. Our last visit my wife asked for ice for some fish and the unfriendly partner lady reacted like she was doing us a favor. This does not demonstrate good customer service. I don't have to go to a grocery business and be treated this way. The next stop is the meat market. We looked for 85/15 with no additives. The man behind counter paused and hesitated then walked towards me. No sense of urgency. But, I asked him if he had any 85/15 with no additives and he told me yes over in the meat aisle packaged. Well, I thought thanks a lot. I really don't think these employees are happy. This concerns me. I don't want to go into store and deal with unhappy employees.

We continue to the aisles and see many people busy stocking shelves some blocking aisles and some near misses coming around the corner busy to stock their shelves. I very seldom see any HEB partners helping any customers. I very seldom see any smiles. I really thnk to myself. What drives their customers to shop there. Maybe no other real choices but Walmart in the area. But, thnk about this if you had kroger or another chain down the road that really impact your business. Do you think it would be the same? I know we don't live in a perfect world. I do realize there are challenges with changes in society and how employees respond to employers. But, I do believe there are possible solutions. Hold them accountable by observations, secret shops, cameras, recognition events, coaching, teaching, training, corrective action processess, competition, contests, kudos, and the list goes on. Celebrate the successes and coach the one's that need it the most. Also, if you have employees not happy, then find out why and if not improved maybe its not the job for them.
I do want to be able to go to your location and have more postive stories to share. But, it has been a difficult challenge for my wife and I. It upsets me when my wife is upset because she doesn't feel valued when she shops there. I know I don't enjoy it as well. But, I value my wife and it hurts me when she is hurt. I don't want her to be discouraged and frustrated because she can't get help or is afraid to ask because she looks at someone that appears angry or not wanting to help. I do understand that your traffic counts in your store are probably off the wall right now. As we discussed heavy influx of population growth which has caused some of your concerns. But, as we know as business sense people that we must figure out solutions to overcome undue challenges. So, maybe a quicker response in remodel and new store locations would help. Maybe an increase in payroll budgets to hire more experienced staff or coachable staff. Or maybe secret shop service or survey request on HEB receipts to drive accountablility. Or, maybe more face to face interactions from management from your stores to show appreciation of there customers. I have seen some members of management on the floor stocking, not much demonstration of customer focus, unfortunately.

What concerns me regarding the transaction on the grapes is that my wife trusted the gentleman when he assured that those grapes would not be charged. My wife told me that he even demonstrated some sort of entry on the cash register that seemed to her to trust that he did follow throught. But, unfortuantely not, which is sad and disappointing. Remember it always goes back to two things. 1). Hold your staff accountable and 2). outstanding customer focus. Also, to end my feedback regarding your store and HEB. I have know when a visit is occurring from your top level managers or one that is coming. The store does shine on those days but not consistently on any other day. This should not be the case. Yes, the store favors this with store ratings but the customer does not in the long run. Yes, I understand we all have expectations and sometimes demanding upper management or executives wanting nothing but perfect when walking your aisles with the white glove inspection. I have a busy day scheduled tomorrow and I must turn in at this time. But, I hope this information describes my thoughts and concerns.

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maureenmirapuri
killeen, US
Sep 09, 2014 1:13 pm EDT

i have two complains, the first was the HEB in spring Tx 2920, twice l f irst time the coffee grinder was not working the second when l reach home l found that the grounds look like it crush it, Now yesterday l went to store#3/581 in killeen Tx it was between 11am and 2pm l went and fill coffee beans and over filled it so l had one and a half, put in the grinder and all it gave me was 1/4 bag called for help and the gentleman came told him what happen he said that is all you get, l told again l put one and a half bags he insisted that is all l get so l filled another bag and put it in the same grinder and it did the same as the other grinder and l show the guy he said the same thing so l looked in the grinder and found a whole bunch of beans not ground l showed it to him he said he will check on it. l do this all the time, everyone knows that if you put a bag of beans you should get at least 3/4 bag this very bad customer service, you need to check the coffee machine this is a regular ocurrance l like to get that freshly grounf beans l hope you will look in to this matter . my email address is maureenmirapuri@gmail.com sincerely Hilda Bichon

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WTFiswrongwithyou??
Hanalei, US
Jun 25, 2011 1:16 pm EDT

I think the reason Heb employees are not smiling is because they are sick and tired of hearing the same dumb questions they get asked by us valued customers every 2 minutes. I heard a lady the other day asking a cashier if they had any POWDERED WATER in the back somewhere? POWDERED WATER? I wanted to tap her on the shoulder and ask "How do you turn it back into water?" "By Adding Water?" And why would the cashier know if they had any in the back? All she does is scan items to get us valued customers out..I think this lady who I speak of is the wife of Ponchito! Grow a pair Dude!

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smq0228
Tomball, US
May 06, 2011 7:11 am EDT

my name it susan marquis i live in tomball texas i went shopping at heb in tomball texas when i went to the check out outthi young lady check me orect ut was so rude she cant rolling her eyes and when it came to by in store coupons she kept acting like they were not ang good everthing i purchase was correc t ther namen she pulling trough my groceries he naant to contame on the receipt is jessica p.

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3:38 am EST
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H-E-B bad meat

I went and bought the 97/3 hamburger meat packaged for todays date opened the package and red meat on the outside and brown, brown brown on the inside. Took it back with my reciept and the manager, aroldo told me that while the meat is being packaged oxegon gets inside all meat packaged by heb and turns brown and stays red on the outside. I had a witness who works there, manny, and he just shook his head in disbelief. He toldme the main meat supervisor george quiroez told him that. Wanna buy meat at heb?

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H-E-B - pharmacy

I went to get my rx filled at this heb first they said my insurance said it can't be filled till the next day so I called my ins. And they put in an override. Then after they get that they said well we need to call the doctor because it was a little early to be filled anyways. I know it is a controlled substance I am a recovering addict who is recovered and...

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H-E-B - rude employee

The girls name is veronica bocout, or something of that last name. I was new to the store location. I saw that the item was out and just asked her, because she was walking by, 'is there anymore in the back."i'll go check."she goes and never comes back, I know b/c I waited. I figured she got caught up with customers. I decided to find her later and ask her...

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4:57 am EST
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H-E-B additional charges

Heb charges.20 cents to make change. I asked for a roll of quarters in exchange for ten $1.00 bills. The cashier was hesistant to inform me that there was a.20 cent charge for any change requests. The interesting thing is... Heb charges tax on the.20 cents change request fee... Therefore it is.22 cents to make change. When I asked them why are they doing that.. The response was "the bank charges heb to get change." after thinking about the answer (the day after)... It dawned on me.. Heb has a credit union!

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aw1387
Dear creek, US
Nov 26, 2014 6:33 am EST

Heb may have a credit union but that is not their bank. Wells Fargo is. You are being charged because you are trying to use heb like a bank. They are not a bank therefore you are being charged for a service. The bank charges heb for all the coins rolled for them and heb goes through hundreds of rolls a day. If you want a roll of change go to a bank where they will probably charge as well.

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6:52 pm EDT

H-E-B life threatened in parking

I was verbally assaulted and my life was threatened in the parking lot of heb at wilcrest and westheimer in front of a security guard while holding my 2 year old son. The security guard did nothing!. When I left the store, I found that the unstable "woman" that harrassed me had damaged my property by keying my truck.

Calls to the store manager resulted in being told, that essentially, the sercurity cameras were non-operational and that the security office had lied about where he was. Calls to the corporate office were directed to a customer service agent who kept stating she would make sure my complaint was documented "in the report" although I specifically requested to speak to a corporate officer. I guess heb cares very little for the safety of their customers.

Attention mothers with children, park and shop at your own risk - do not rely on their so-called security officers to be on the look out for your safety.

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InTeRcEpT
San Antonio, US
Jan 08, 2011 7:32 pm EST

However Security Giards in general do not get paid enough to put there life at risk or get into the midlle of something they are paid enough to ride around and just for show so people will think twice. When it comes down to it unless you have a Paul Blart (Mall Cop) You are not going to get any help from a security guard thats what Police are for to serve and protect even though They would rather just jump to get to kick someone in the head or show off there force, good luch in that department as well!

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singledad101
San Antonio, US
Oct 30, 2010 7:13 pm EDT

Were you actually assaulted in any way? (And HEB clearly posts signs saying that any damage to your car is not their responsibility, thus making it a park at your own risk situation.) Those security guards can't do much about someone talking to you in the parking lot. What did you expect him to do, come in and arbitrate the discussion?

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11:52 pm EDT
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H-E-B life threatened in parking lot

I was verbally assaulted and my life was threatened in the parking lot of heb at wilcrest and westheimer in front of a security guard while holding my 2 year old son. The security guard did nothing!. When I left the store, I found that the unstable "woman" that harrassed me had damaged my property by keying my truck. Calls to the store manager resulted in being told, that essentially, the sercurity cameras were non-operational and that the security office had lied about where he was. Calls to the corporate office were directed to a customer service agent who kept stating she would make sure my complaint was documented "in the report" although I specifically requested to speak to a corporate officer. I guess heb cares very little for the safety of their customers. Attention mothers with children, park and shop at your own risk - do not rely on their so-called security officers to be on the look out for your safety.

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5:09 pm EDT
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H-E-B horrible pharmacy

The pharmacy at the heb in pflugerville located at pecan and 685 has absolutely no sense of urgency, or customer service.

I went to get some antibiotics that I was prescribed for a tooth infection. This wasn't something that needed to be filled. They simply needed to grab the z-pack and hand it to me. Instead they insisted that I come back in 30 minutes.

I waited 45 minutes and came back. I thought since I was in so much pain, I should just go through the drive-through in hopes to get my antibiotics as fast as possible.

You would think since there is two lanes that they would have the ability to assist two customers at once. I was sadly mistaken. While sitting in the 2nd land, I pressed the help button, and never received a response. Instead, I got to listen to the attendant chat with someone that was dropping. After about 5 minutes of no assistance the other customer finally drove off. At which point, it took an additional 7 minutes for them to give me my prescription.

What made me even more upset, is the fact that another customer drove through the other lane which was the window lane, and was helped, and left before I got my prescription...

I had to sit in my car for a total of 12 plus minutes in severe pain to get something that should have taken them a few minutes to provide me when I originally came in.

I don't know what else to say, except, that is absolutely the worst pharmacy I have ever been to. It's a shame that it's the closest pharmacy to me... Daca4

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Godislove09
Waco, US
Feb 18, 2015 12:48 am EST

I completely agree! Susan, you are assuming there is only one pharmacist and one pharmacy tech, available to help customers, but in a city as large as Pflugerville there are normally at least 10-15 techs and 2 - 3 pharmacist. I've had so many problems with their pharmacy it's ridiculous! I've had them hand me my script, I get in my car take a look at my meds and realized they'd short counted my pills. I now count them BEFORE I pay. Of course the one time I was in a hurry I got home and looked at my bottle and it had all my correct info, med name etc. But when I opened the bottle I noticed it was NOT the med I've been taking for the last 6+yrs. I had to call my Dr to make sure he didn't switch me to something else. He of course didn't, he then asked for the description of the pill, and told me it was incredibly strong epilepsy medication! ! Of course I'm not epileptic, so if this was a new script, or I had just trusted the pharmacist I would probably be dead right now! Not only did they not admit their mistakes they are constantly arguing with my me and my Dr about my meds. They think they now more about me then my own DR! What's worse is there's never the same people working!

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Aquabrat
San Antonio, US
Jun 25, 2011 4:57 pm EDT

I strongly in agreement with this writer on the absolutely horrible way that HEB runs their pharmacies. I have never seen such mismanagement, rudeness and unethical acts as I have seen within the pharmacies at HEB. I was once a customer and because of such actions I switched to another pharmacy. Two years later got a new prescription and thought I'd give them another chance. But no, got there two hours before closing for some pain medication for my husband who had just had surgery. And if you can believe this...they actually told me they couldn't do it within the two hours before closing but that I should find another pharmacy. And I did. Piece of cake at Walgreens. Helpful, courteous and punctual. I HATE the pharmacies at HEB. Why can't Mr. Butts hear and see these complaints and DO something about it?

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SusanSA
San Antonio, US
Sep 15, 2010 10:35 am EDT
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Your complaint is invalid as
1. Federal law does not allow prescriptions to be given out without a label. No pharmacy can just "hand" you the drug.
2. prescriptions take time...first you have to wait for the people who have handed in prescriptions ahead of you, then someone types it, the pharmacist checks for interactions, and then the label can be made, then the drug and label are checked for accuracy, then the receipt is printed out IF there is no insurance issue. THEN it can be bagged and given to you.

Sure, it can take as little as 5 minutes if
1. no phones ring
2. no one else has a prescription waiting to be done
3. no one needs a counsel at the counseling window
4. no one else is picking up a medication at the same time.
5. no one else is dropping off a medication at the same time

Prescriptions are not french fries. Pharmacies are not fast food restaurants.

Yes, there are pharmacies that are inefficient and slow, but the one you are talking about seems like it was fine, it was your expectations that were out of whack.

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H-E-B management

My boyfriend and I have both been working at this store for over 5 years each. Every manager there knows that we have a 4 year old together and recently had another baby, therefore, putting me on maternity leave. The day I ended up going into labor, he called and told them he wasnt going to work because I was having contractions. They said okay. The next time he went to work, they tried to write him up for missing the day I gave birth. Lo and behold, I strained my calf while delivering, leaving me unable to walk very well, let alone chase after our very active 4 year old. My bf asked a manager (a) if he could work daycare hours because I was unable to drive and he could be home while the 4 yr old gets out of daycare to take care of her. Plus, since I cannot drive, he can pick her up, go to work, get off work, pick her up, then come home. She flat out said no. She did not even try to cooperate with him. She just put him back on the register and gave him his lunch 2 hours late. Later, he went upstairs to talk to manager b and manager a was in there as well. Manager a is higher than manager b and she was telling her to change the schedules for 2 brothers so they could have the same schedule. Manager b ended up changing my bf's schedule to daycare hours because she did not understand why it was okay to change the schedules for 2 brothers, but not okay for my bf. Manager b ended up getting in trouble for changing his schedule by manager a. The next week, every time manager a was in charge of breaks, his would be over an hour late. Then manager a told him the manager (c) above her needed a copy of my limitations from the doctor. So he made a copy and gave it to mgr a along with a letter to mgr c telling her that here was a copy of my limitations as per mgr a and to let let him know if she needed anything else. Mgr a read the letter to mgr c, flipped to the dr note and without reading, told him it would be good and his schedule should be changed. The next week his schedule still was not right, but when he went to go talk to mgr c to change it since they had my dr letter, she was gone, so he wrote a note stating he would continue the schedule from last week, making him 2 hours late according to his faulty schedule. Mgr c did not get his note and asked him why he was late, he explained everything and apparently mgr a failed to even tell her what was going on or give her the letter along with my limitations. Mgr c said she did not even ask for a dr note bc she did not know he wanted to change his schedule. She said they would fix it, however, the next week, it was still not fixed. He ended up calling hr and telling them the situation. They told him he could go on maternity leave as well and get paid too. He said he would rather work for his money and he just wanted to work daycare hours in order to help me with the 4 year old. She said she did not see why that would be a problem, they wouldnt even need a doctors note for me, and she called the unit director of the store here. He said he would take care of everything. However, the following week, the schedule still was not within daycare hours. The unit director came to him and asked if everything was okay. He said no, and so the ud asked mgr c to fix it. She fixed it, printed it out, and took it to the breakroom where he was at threw it on the table in front of him, said "here." and walked out. This is the 1st week his schedule is actually right. It took 4 weeks to get his schedule right. Both mgr a and mgr c now treat him like crap and they are blaming corporate for them not getting his schedule right. He gets all his breaks and lunches late when they are in charge, and when it is really hot outside, they will put him in parking lot and leave him out there with no one else helping him. It is not like it was a surprise that we were having another baby. They knew he was going to be limited once the new baby came. The managers at midland heb are the worst. They treat all their "partners" like crap. One man slipped and sprained his neck while working in the deli. He lives 2 hours away from the store. He was told he had to come to midland 3 times a week to see the heb doctor or they wouldnt pay for his bills. How do they have the right to tell a man what doctor he can or cannot see? He does not get paid for the 6 hours a week of driving back and forth to see that doctor. Have they not seen the gas prices? They told another man that he had to come to work even though he requested a day off for jury duty or he would be written up. The man had a choice. Come to work and go to jail for missing jury duty, or go to jury duty and lose his job. What kind of place makes a man chose between work and family, or even work and his civil duties? Someone can go home early because her dog is sick (true as crazy as it is) and they be okay with that, but my boyfriend gets wrote up because a manager let him leave early because we were about to lose our apartment? Manager b was the only one that tried to help and she was punished for it. I ask anyone that reads this to please not try to work at heb. The way people get treated here is not worth the pay or the stress.

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hcarabal
Corpus Christi, US
Apr 18, 2011 7:43 am EDT

It just seems like your husband works for a bad store. Has he considered transferring? I would. I work for an HEB, and never have had any serious problems like this. Good luck with your baby and your health, and hopefully your husband can find/or has another job or works at another store that will treat him witht he respect he deserves.

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H-E-B high price for coffee

I can't believe the price they charge for 6 to 8 oz. Coffee at h-e-b. It cost dollar and sum change. But the coffee sucked. It tasted like they hadn't cleaned the coffee machine. It was gross. They should offer free refills or a larger cup for that price. Coming from a store that's suppose to have the lowest prices, best place to shop, etc. It's # they are just trying to make money even if service sucks.

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H-E-B heb managment & staff

02/25/10 I went into the HEB at 2660 Fountain View Dr, Houston, TX 77057. There was a red sign posted above the Hormel Party Trays that they were buy one get one. There were no yellow coupons. The cashier refused to give me the advertized buy one get one. I asked for a manager. a store manager Z not only refused to honor the promotion she brought a totally different product (hot Hormel, not a turkey & ham & cheese party tray) and tried to tell me this other brand item - non party tray items (I believe it was crackers and cheese) was the same as a Hormel party tray item. I did not appreciate her refusal to honor her store's promotion nor the dishonesty of pretending that I was speaking about a totally different product and brand. I showed her the red sign that clearly stated it was for the Hormel party tray with turkey and ham and cheddar and Colby cheese. Still refusing to honor the promotion she went to a lady named A, no badge, wearing a hoodie with hands in her pocked that Z claimed was the head manager of the store. Amanda kept saying she wasn't working now, she just came into talk. She continued to refuse to honor the store promotion. She argued with me and spoke ugly to me until she finally honored it and rung me up. She didn't give me a receipt. A man came, B, who said he was the head manager of the store. He said A is a salary employee and therefore she works when she wants and she had come in but then wasn't feeling well and decided to go home. Well Amanda had already stated eight times that she had only come in to talk and was now going home. She didn’t' say anything about being sick. It took 30 minutes and I had to speak to all these different managers to get a promotion they were running honored. The head manager B or the man who claimed he was the head manager said there were no yellow coupons the product rings up as buy one get one. I had to go through so much to buy a meat and cheese tray at a promotional price they clearly advertised right in the store and no one thought there was anything wrong with the cashier and the two managers’ refusal to honor the promotion. If you don't want to be yelled at and have managers refuse to honor their promotions when buying groceries then don't go to this HEB. I contacted the corporte office and they stand behind what occured.

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Don'ttouchthat123
San Antonio, US
Jun 25, 2010 7:40 pm EDT

I'm ashamed to say I no longer go to a particular HEB. My son refused to listen to me and decided he would work anyway with a staph infection on his chest and butt. Needless to say, I recommend washing everything you get in a grocery store.

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H-E-B on line coupons

I went to heb today and too my surpise they no longer accept printed on line coupons. I asked why, an individual submitted a fraudulant coupon for a playstation and they sold it too them. Now we are suffering for someone elses mistake. Its bad enough we only have one grocery store here in corpus chrisit. It is due to alot of favors being done to keep this store open. They claim that they are here for their community, but only when the camera is on. Where the public can see what they are doing. I don't want a hand out, I want to save money and use coupons to buy the items my family needs. I will no longer buy at heb and will go to walmart and though it is much further away from my home.
Heb employees do shop at the walmarts for groceries becuase I have seen them. We need another big grocery store in cc tx.

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roger25
, US
Oct 17, 2015 7:41 pm EDT
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Gift cards are charged a fee. Got a $50 gift card and when I tried to use it, it was worth nothing.

Why The Long Faces
Why The Long Faces
, US
Jul 08, 2012 8:14 am EDT

Walmart also has a strict coupon policy these days because of all the fraud. If it will not scan, they do not take it. If a coupon, which is a privilege, not being accepted will keep you from shopping there, then I am sure they will be glad to see your back.

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Deliadelia
, US
Jul 08, 2012 7:41 am EDT

The problems with some of this managers it goes to the head and they think there high and power and they can do anything in the store because the manager and HEB Corp will not do nothing to them

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hcara
Corpus Christi, US
Mar 16, 2010 3:05 pm EDT

I think you've got it wrong.

HEB will accept online coupons if they scan through their system without a problem. If they do not scan through their system, they don't accept them, because a lot of fraudulent online coupons are not recognized by their computers. It's a smart thing to do, or else people would try to get all of their groceries free with everyone online coupon they come across

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H-E-B horrible customer management

I ordered a birthday cake for my mom and picked it up on 1/9/10 at 2:30pm CT at the HEB on 201 N FM 685 in Pflugerville, TX.
When I picked it up, the lady in the bakery department was quite anxious about me opening the box and looking at the cake, saying why are you opening it, don’t open it. I thought her behavior was strange, but it didn’t dawn on me until I got home why she was acting like that. It was not only lopsided, but it was not made the way I asked for. The guy in the bakery explained that if they feel there is too much buttercream frosting on it, they would add Elite frosting to even out the taste, without even asking the customer! In my case the entire cake was done in Elite. I called back to notify them of this and was treated like trash by the day manager Steve. For no reason at all, he voiced out loud in front of everyone that he would not give me a refund so that I could go elsewhere for another cake. Without even allowing me to speak, he rudely informed me that I would either need to keep the original cake or have them remake it. Then he refused to even acknowledge that the cake was even made incorrectly. I asked him to try it and he just kept saying I was wrong, ordered the guy in bakery to remake it and then very rudely walked away. He wouldn’t even let me say anything; I was left speechless by this manager’s attitude and behavior! The guy in the bakery department was not adept at decorating cakes as the lettering was all crooked and the flowers were haphazardly added onto the corners in a nonprofessional manner. I was afraid of this and that is why I asked the manager Steve for a refund so that I could purchase the cake elsewhere. I could understand if I went in the store acting like a crazy lady making demands, but I didn’t do or even have a chance to say anything like that. We shop at this store all the time, making a scene was the last thing I would have ever done. Just weeks before this, my mom and I even stood up for this manager as another customer was yelling at him and we felt bad for him. He was so nice and acted very grateful that night. His terrible attitude towards me would explain why he has so many problems with his customers; he is very rude and unprofessional to say the least! I would just like to know what I did to receive this type of behavior and attitude from this manager. It was all very strange and bizarre as was witnessed by many other customers who felt the same way. An explanation and apology is in order by this manager who was obviously having a very bad day and took it out on me and who knows how many other customers he has done this to. He single handedly put a damper on this special day for everyone in our family who was all disappointed by the actions of this store and especially the manager Steve. It seems that if anything is amiss with anything you buy at this store, you are just stuck with it, you certainly cannot expect any type of resolution from the management and that is sad as this was the last good HEB left in our neighborhood.

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H-E-B rude employees

I was at the self check out after work, I had never used it before . The computer kept telling me to place item in bag . I would scan it place in bag then put the bag in my cart and start a new bag . The manager came over muttered something and walked off . All I heard was "screws it up " So I continued . My last item was tissue paper for wrapping I scanned it placed it in the bag then the cart . The computer kept saying place item in bag, which I had already done . After about 30 times of place item in bag I turned around towards the help desk in the front by the register . There was 4 employees standing there starring at me I kind of put my hands up like what do I do The manager stormed over, i told her I didn't have any more items to place in the bag she then grabbed the bag with the tissue paper out of my cart and yelled at me this is the last item and threw it down on top of the carousel where the bags are, and stormed off I was absolutely speechless That women has no business working with the public ! I will NEVER shop at that store again even though I will have to drive 20 miles to the next nearest store !

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AMY AHRENS-BACKE
Kerrville, US
Jul 30, 2012 2:01 pm EDT

FOR THE PAST YEAR- I TRANSFERED ALL MY RX'S TO HEB #1 KERRVILLE, TEXAS FOR CONVENIENCE AND GREAT SERVICE. TODAY YOUR PHARMACIST AT HEB#1 HAD ME IN TEARS ON A MISSED COMUNICATION ABOUT A PAIN MEDICATION REFILL WITH MY DOCTOR. I FELT DISCRIMMINATED BY HIM AND THE OLDER FEMALE TECH. "THEY TOLD ME TO GO AWAY AND THERE'S NOTHING FOR ME. ALL I ASK IS LET YOUR PHARMACY STAFF KNOW THAT PAIN MEDICATION IN THE REAL WORLD IS NOT A DRUGGY THING AND NOT TO TREAT THOSE TYPE OF CUSTOMERS DIFFERENT.

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H-E-B - harassing for parking in handicapped when disabled

I am a 55 yr. old female that is handicapped/disabled. HEB in Temple (north store- 1314 W. Adams Ave.- [protected]) has an employee that doesn’t allow me to park in handicapped parking. I have had bilateral knee replacements and my balance is poor. I have a valid placard for the vehicle as well as paperwork. I am on full disability. Every time she harasse...

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H-E-B double pulling money from checking account

Went to HEB to purchase groceries on 6/18/09. On 6/20/09 went to purchase an item that only cost $22 from an online company. My debit card was declined due to lack of funds. I know I had enough to buy that item so I checked my account online. That is when I found out that HEB double pulled the money from my checking account when I bought my groceries. I called the store and the only "help" that was offered was to give me a different phone number to call in a few days and they might "try" to "investigate" it. So basically, they steal my money, and give me the run around so they do not have to give it back.

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Carter2010
Spring, US
Jun 22, 2009 1:29 am EDT

with all due respect this is a problem but as a cashier for H-E-B i can pretty much tell how this happend...if it was a checking account when the checker went into the total screen to finish the order as soon as you pressed yes on the screen to agree that the amount was okay the money was deducted from your account so if the cashier went back into the order to change something then you swiped your card again it also deducted that amount not just the amount of the product added or removed so if the first total was $60 then the next total was $61 the total deducted from your account that day was $121. this is something that we went through in training and is a huge mistake

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H-E-B found a 3 inches odd object inside

I was almost done with dinner... A nice chicken parmegiana and I pour a big jar of the country fare brand of heb, tomato, garlic & onion tomato sauce, a 3 inches odd thing came out of the bottle and I immediately gag... I gave some time and pick up the stuff with a tablespoon, washed it. Oh my! It looks as it was the back of a mouse, fully cooked.
I have the picture, I even have the picture still in my digital camera.
It took me 3 month to eat anything with tomato sauce again and now, i'm doing my own tomato sauce at home.

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Update by MiriamTX
May 16, 2009 11:58 pm EDT

Man, you must be one frustrade guy...just for the way you type around here i can be sure of one thing. You are the kind of person that i feel sorry for. It is no secret that people who take anger on anything about others, or never being loved, never had a real friend and probally rejected by their own family. So, it is ok, i will forgive your insults. I honestly feel sorry for you Jason.
There is nothing that means in your life, so your own way to put your anger out, is insulting anyone and everyone that you don't even know.
I will ignore you from now own. You can call me whaterver you want. I will keep you in my prayers.

Update by MiriamTX
May 16, 2009 11:33 pm EDT

You are just one of those weirdos...do you know how to read well? check the picture before you type...this crap happened a year ago. If this was a case to show up on six o'clock news, I would have done it long time ago.

Update by MiriamTX
May 16, 2009 11:18 pm EDT

Jason...try to read everything i wrote before you have doubts about my integrity...i do not sue them, i don't even want the compensation for my lost dinner.

Update by MiriamTX
May 16, 2009 10:31 pm EDT

sorry Billy :)

Update by MiriamTX
May 16, 2009 10:16 pm EDT

Did you keep a piece for your own unbiased analysis?

No Billy, i do not...i was shaking ...i could not think well, and i regret not doing things differently...just because they do not respect my wish as they promised me before i gave the bottle in their hands, i ask if they were going to remove the same bottles out until the results come back, because i was worried about the people that were going to buy it. It could be something serious...even if the other bottles do not have the weird thing...it could be something that was contaminated. But, people just don't care about others when money is involved.

Update by MiriamTX
May 16, 2009 8:59 pm EDT

I called the HEB and they ask me to bring the bottle and the weird stuff to them...so i did it, they want me to grab anything i want to recover the money i waste in my dinner, i said no, just because i don't want them to think i put this object over there to get stuff from them. They told me they would bring to a lab and have it tested. The only request i made was to be notified of what was that thing and to remove the tomato sauce from the counter until the results come (i was afraid someone could get sick). After 3 weeks (with the product still selling over their counter) i contacted them and the manager said it was just some mold...no papers, no nothing.
I will tell you, that was not mold, i do not took picture of the other side, but you could see what appear to be tinny bones out...
I'm still mad at HEB for the way they handle my case.

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juanita lujano
san antonio, US
Sep 13, 2013 8:58 am EDT

I punched two holes in can . When I went to use the rest and removed the lid there was a big white thing at the bottom. I still have the can in the fridge.

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SuperVepr
Redneckville, US
Jun 19, 2009 10:38 am EDT

Man, that ain't good.

DarkHottie
DarkHottie
, US
May 25, 2009 10:16 pm EDT

I'm really confused. I scratched someone's car? What are you talking about? You think I am CPNexus?

And who is this Cynthia person? I don't remember seeing you on any subjects that I took the time to post on.

Well, I'm not that CPNexus guy and I feel bad for him that you guys aren't just making stuff up. It's easy to accuse, isn't it? Anyway, I really don't have time to go making numerous accounts. I was just very entertained on this board and I thought I might be helpful to someone at some point.

Please don't harass me. I don't know you and I am new here.

DarkHottie
DarkHottie
, US
May 18, 2009 6:25 am EDT

Forgot to vote. Dur.

DarkHottie
DarkHottie
, US
May 18, 2009 6:25 am EDT

Aawww. You're awesome Miriam. Well, I totally appreciate the post, even though I don't have that brand where I live. Best wishes to you for dealing with that. I know how traumatizing it can be to find something (and no, I'm not posting my experiences). Mmk.

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Billydude15
Atlanta, US
May 16, 2009 10:35 pm EDT

forgiven :D
anyways after reading JimmyLee1964 comment on a topic where a woman needs help because a man is abusing his son he is not that bad

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Billydude15
Atlanta, US
May 16, 2009 10:21 pm EDT

I did not ask that question, JimmyLee1964 did. You are right people dont care about others if money is involved. They would even kill for money. All I said was it could be a prize, and MMMMM pasta sauce.

That comment was for you Jimmy boy.(the one from Miriam)

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Richard
Toronto, CA
May 16, 2009 10:05 pm EDT

Hey Billy I was going to be Homer Simpson and say that.

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JimmyLee1964
Salt Lake City, US
May 16, 2009 9:55 pm EDT

Did you keep a piece for your own unbiased analysis?

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Billydude15
Atlanta, US
May 16, 2009 9:37 pm EDT

mmmmmmm pasta sauce.

Perhaps there is a prize in every bottle. You know like cracker jacks. Only the "prize" you got you can do without.

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H-E-B - awful everything

I have lived in elgin for about 5 years now, I have been dealing with heb pharmacy since I moved here back in 2005, and I always have to deal with the fact that the heb pharmacy are always losing my son's medication/ prescriptions that we turn in!!! I always try to give them the benefit of the doubt, but I can't do that anymore... I am sick and tired of...

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H-E-B In-depth Review

Overview: H-E-B is a renowned grocery store chain that has been serving customers for several decades. With a strong presence in the industry, H-E-B offers a wide range of products to meet the diverse needs of its customers.

Product Range: H-E-B boasts an extensive product range that caters to various categories. From fresh produce to pantry staples, customers can find everything they need under one roof. The variety of products available ensures that customers have ample choices to suit their preferences. Moreover, H-E-B is known for its commitment to quality and freshness, ensuring that customers receive the best products.

Pricing: H-E-B's pricing strategy is commendable, offering competitive prices that provide value for money. When compared to its competitors, H-E-B often stands out with its reasonable prices. Customers can enjoy affordable shopping without compromising on quality.

Customer Service: H-E-B excels in customer service, providing exceptional support to its customers. The availability and responsiveness of their customer support team are commendable, ensuring that customers' inquiries and complaints are addressed promptly. H-E-B goes the extra mile to assist customers, making their shopping experience hassle-free.

Online Shopping Experience: H-E-B's website is user-friendly, making online shopping a breeze. The website's easy navigation and search functionality allow customers to find their desired products quickly. Additionally, H-E-B offers convenient online ordering and delivery options, ensuring that customers can shop from the comfort of their homes.

Store Experience: H-E-B stores provide a pleasant shopping environment. The stores are well-maintained, clean, and organized, making it easy for customers to find the items they need. The availability of products is consistently maintained, ensuring that customers can rely on H-E-B for their grocery needs.

Promotions and Discounts: H-E-B offers enticing promotional offers and discounts to its customers. The frequency and variety of promotions are impressive, allowing customers to save money on their purchases. Additionally, H-E-B's loyalty programs are effective in rewarding customers for their continued support.

Community Involvement: H-E-B actively participates in the local community, demonstrating its commitment to making a positive impact. Through charitable initiatives and partnerships, H-E-B contributes to social causes, supporting the community it serves.

Sustainability: H-E-B is dedicated to sustainability, taking steps to reduce its environmental impact. The company implements eco-friendly practices and offers a range of sustainable products, ensuring that customers can make environmentally conscious choices while shopping.

Overall Experience: My overall experience with H-E-B has been exceptional. The wide range of products, reasonable prices, and excellent customer service make it a top choice for grocery shopping. The store's commitment to the community and sustainability further adds to its appeal. However, it would be beneficial if H-E-B expands its online delivery options to reach more customers. I highly recommend H-E-B to potential customers looking for a reliable and customer-centric grocery store.

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