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H-E-B review: awful everything 49

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4:01 pm EDT
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I have lived in elgin for about 5 years now, I have been dealing with heb pharmacy since I moved here back in 2005, and I always have to deal with the fact that the heb pharmacy are always losing my son's medication/ prescriptions that we turn in! I always try to give them the benefit of the doubt, but I can't do that anymore... I am sick and tired of them always losing things and making my son wait on a medication that he needs that day... They are never stocked and I always get the run around on the medications... I am suppose to be able to trust them with things like this and its gotten to the point where I have told everyone I know to not use the pharmacy because of the poor customer service and organization that they give to the community of elgin...

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49 comments
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Amanda Farmer
, US
Dec 25, 2023 8:17 pm EST
Verified customer This comment was posted by a verified customer. Learn more

If they don't have my daughter's medicine in stock, no one notifies me. This is the 3rd time! This is very important medicine!

12/18/2023

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William McLendon
, US
Nov 04, 2023 3:12 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Doesn't workjust happened

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DarlaR
Austin, US
Jul 29, 2023 1:56 pm EDT

I was at the local H-E-B and I needed to get a roll of quarters, they had the audacity to say that I would be charged .35 per roll! That is clearly grasping for more ways to squeeze consumers. And don't tell me they are passing on a charge, the bank across the street just traded the 20.00 for two rolls of quarters, as they should!

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David or sherri Youngblood
LaPorte, US
May 13, 2023 2:48 am EDT

Supposed to be an 8 count and I received 7 in my package… I had people over and 1 box should have been enough but someone didn’t get bread due to the shortage I have pics and the upc code I have enclosed pictures and the upc code and I ordered curbside date 5/5/23 pictures included

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ADG2824
Magnolia, US
Feb 15, 2023 6:27 am EST

Your Deluxe Macaroni & Cheese taste awful. I don’t know what you changed, but this does not taste the same at all. I noticed when I bought it this time the box looked different. It’s not good.

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MsSolomon
Houston, US
Jan 02, 2023 4:20 pm EST

Your employee said I threw the food divider at them. A weekday afternoon. walked away as thou I was? another came and checked out my order., that is what they said the original employee told them. I spoke by phone to a (MIC) Manager in Charge on 11/30/2022 at 8:35p did they tell y'all how this has left me

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Robert Willingham
, US
Dec 17, 2022 3:47 pm EST

Item bought on 12/5/2022

The shrimp were no means jumbo. I would describe them as small. This was purchased at the HEB on Williams drive in Georgetown, Texas. The large 16 number on the box looks like you are getting 16 shrimp but if you look carefully it's minutes for cooking.

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robert060218
huffman, US
Dec 12, 2022 10:15 am EST

The manger Nicholas was being rude to another co worker while i was checking out, I would have said something if the other employee hadn't of walked off, he kind of sounded like he was threating her. I couldn't get her name but she was wearing a red sweater.

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Abner Peabody
San Antonio, US
Dec 04, 2022 8:27 pm EST

Why were Juaninas orejitas replaced with look-alike Kanake orejitas? The Kanake copycat version is not nearly as light and tasty. Twice I have purchased Kanake Orejitas only to find them inferior and return them for refund.

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Gale Sassaman
, US
Dec 04, 2022 5:53 pm EST

I recently visited HEB at 242 Conroe Tx and tried to take advantage of your free foil coupon. When I checked out and the employee tried to scan from my I phone it didn’t work. After 5 try’s he said he could do nothing about it. He stated the APP has been broken for over a week.

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Alma Vara
, US
Nov 13, 2022 4:30 pm EST

I purchased this today at MCreeles HEB as it would be consumed today. But I think the Green leaf was already wilted when it was added on your end. The sell by date is Nov 15 2022. *other info-B30212A. I had to pick it all out of the salad to the test of it from looking bad. This is not acceptable. I expect more from HEB.

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Gustavo Garza
, US
Nov 14, 2018 5:02 pm EST

geronimo gonzales GM overnight was smoking marijuana outside the premises and its illegal for an employee to do drugs. heb has a strict code of conduct that no one ahould use or consume such types of drugs. a drug test should be administered to insure his employment

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Brandon Ceaser
Port Arthur, US
Nov 12, 2018 4:25 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Madison grown blonde lady trying to attack me from the left side of my arm and Ivan gone chat with her and gone ask me am I alright. Ivan is a grown man like me he should not let a woman grow into a beast.

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Daya10
, US
Nov 11, 2018 6:33 am EST

The evening shift supervisors need to learn better customer handling skills and be polite with customers.. They really dont need to create a hostile environment..

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Tfgvbnmk
, US
Oct 31, 2018 9:31 pm EDT

I came in today october 23 and i was asking this young black guy for help about a question i had about some chickens but he just kept on walking. Never had this service in tbis heb over by pin oak.

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Breads12r
, US
Nov 01, 2018 4:45 am EDT

I was waiting in line for some meat and a cheese. 2 people were on the other side ignoring the line. Bad service.

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Poke12@s
, US
Oct 31, 2018 11:34 pm EDT

There was two people in front of me trying to get some sliced meat. A tall black guy was on the phone. Like really i need help over here.

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manderella317
, US
Oct 31, 2018 8:54 am EDT

I purchased an e gift card and have yet to receive the purchase on my email.

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Melk Lick
, US
Oct 27, 2018 6:46 pm EDT

Recently HEB Kerrville Texas started shelving a commercial version of their delicious homemade style muffins. The new commercial muffins taste like a commercial muffin. We want our delicious muffins back. What is going on at the bakery at HEB?

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Ebeagle
, US
Oct 23, 2018 6:19 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Went to HEB Sunday night and bought a pack of the Jello Chocolate pudding. Opened up one Monday and there was mold on the lid! The expiration date said August on it. Needless to say, I threw away the whole pack of them. Money going down the drain.

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Cable Olson
, US
Oct 23, 2018 6:11 am EDT

I purchased a 3lb tub of the Hill Country Fare Mustard Potato Salad at the HEB Hancock Center on 41st in Austin TX Thursday 06/29/2017. After having eaten about 3/4 of the tub in one bite I pulled a glass shard out of my mouth. Luckily I didnt bite down on it.

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TheRealAnthonyMoran
, US
Oct 21, 2018 8:15 pm EDT

The oatmeal let a blister on my lip and is very painful. The oatmeal was heated as listened to instructions exactly as it said. My lip is burned seriously and is a problem. The problem needs to be solved as I will be fine but other people need to be safe and this is a very big hazard.

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Ofelia Jaime
, US
Oct 22, 2018 12:20 am EDT

Gentleman seemed irratated with the situation, and just didn't seem happy to be working, told him thank you and said nothing back, the order was not that difficult. Didn't understand his problem, he came off as decent at first, and when the card needed have an amount put in it seemed like it was to much for him.

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Cweber45
, US
Oct 21, 2018 4:32 pm EDT

I love most HEB products. But in trying the Raisin Bran with crunch cereal, the raisins are so hard, even soaking in milk for a while doesn't allow to eat them without effort.
Please try to improve on this product as the basic recipe is very tasty.

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Don'tWantTo Say
, US
Oct 21, 2018 12:36 pm EDT

I have learned an employee of the store in question is a habitual drug abuser and suggest this branch of the company test everyone. The employee in question is at times stationed in the pharmacy, so regular drug use should be of concern.

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Dalia B
, US
Oct 21, 2018 2:56 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

We have been disappointed with the HEB brand sponge/scouring pad. Primarily with the scouring pad side. Within 2-3 days of using it, the scouring pad becomes disassembled and falls apart. The sponge is good quality but not the scouring pad.

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Ronald Christian
, US
Oct 14, 2018 9:10 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

If you sell "Top Tier" gasoline, like most gasoline markets, would you please note that on your gasoline pumps like they do in most cases. If you don't sell "Top Tier" gasoline would you please consider doing so?

Thank You

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Steven Gamble
, US
Sep 19, 2018 3:22 am EDT

I went to open my kids waffles this morning and look at the pictures to see what I found.

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Raquel johnson
, US
Sep 10, 2018 11:48 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I bought two air conditioner units from your Bellmead Store location, I don't have the receipt to take the one that's not blowing cold air back and I would like one that works because that $112 gone. That I can't get back please forward this to the appropriate person. I would like for this to be replaced so I can use it

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✧Gloria✧
, US
Sep 02, 2018 7:07 am EDT

I don't know why I have to fill 350 characters to tell you what is wrong with my product but anyway, I found this in my salsa. I don't know what it is, but it look like plastic. I've already eaten half of the salsa, and found this mid way. I could have easily chocked on it. Please tell me what plan of action you are planning to take about this

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Debbieinhouston
, US
Sep 01, 2018 10:01 pm EDT

I was about to put my plastic bags into the designated recycling bin in provided by the store, and the employee said, "we don't really recycle these. They just get thrown into the trash."

Why do you pretend to recycle the bags?

Walmart recycles their bags.

Kroger recycles their bags.

Why does heb pretend to recycle? What a hoax!

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William G Jones III
, US
Sep 01, 2018 5:39 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I found a small piece of metal in the gallon of ice cream and was really freaked out about it. I'm gonna contact somebody tomorrow about it.

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Ahmed Abdo
, US
Sep 01, 2018 11:41 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I bought Ode To Olives stuffed olives from HEB Wurzbach, I10 location and while eating i was surprised by an olive seed under my tooth breaks a piece of that tooth followed by unbelievable pain ! I did take a pic so you guys must take care of that

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Katia womack
, US
Sep 02, 2018 1:46 am EDT

Fermented sour made me sick and nausea

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Robyn Towery
, US
Aug 20, 2018 8:58 pm EDT

When I opened my pack, I found four bags of chips with no chips at all.

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Kewuyne1
, US
Aug 21, 2018 12:15 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I purchased two coconuts from the HEB near my apartment, on Louis Henna Blvd Round Rock TX and upon opening the second one, I found the meat to have mold growing on it.

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Taliman7
, US
Aug 20, 2018 2:57 pm EDT

On 3/25/2018, my husband was eating the HEB salad when he got a piece of glass in his mouth whic he spit out immediately.
The glass was hidden in the salad leaves.

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Janette2018
, US
Aug 20, 2018 6:57 pm EDT

I bought the grab bag of HEB brand chips. I recieved one of the bags closed but with nothing but air in it no chips at all.

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Wade Adams
, US
Aug 20, 2018 9:59 am EDT

Showed up at 17:40 for my groceries. They weren't ready but the manager promised they would be ready at 18:30. I came back and it's 19:32 and I am still waiting and they just told me it would be another 30 minutes.

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ChrisA74
, US
Aug 20, 2018 10:16 pm EDT

I came out of the restaurant in the Seguin HEB location, I walked outside, sat down on the bench and lit a cigarette. There was no sign at all that it was employees only, I was harassed and I plan on filing harassment.