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Harvey Norman - Waiaru Park, Nz / misleading, poor & rude service

NZ Review updated:

I purchased a cellphone early this year, and it is no longer working now. At the time of purchase, I asked how the warranty works, and I was assured, all covered upto one year. When I popped up at the branch this morning, I was advised to leave it (For few weeks), to see if they can fix the problem. No temp phone was offered, therefore, I did not agree with that. If this is the company policy, why wasn't it clearly disclosed when selling the good?

Sh
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Comments

  • Ge
      Aug 14, 2009

    Why do you say the service is rude?, and in what way was it misleading? Did they at anypoint mention that you would get a loan phone if the phone failed? Just because they didn't offer a loan phone, doesn't mean they are misleading you.

    Geoff

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