CB Furniture Stores Harvey Norman Complaints #62-81

Harvey Norman review: chiq 43 inch tv faulty. ( 1 comment)

richard johansson of Perth, AU

Dec 28, 2020 4:28 am UTC

Verified customer

Purchased 27/4/2020. Around 2 weeks later, flash and pixels started to fleet across the width of screen on any channel we selected. Rang store and was told change aerial lead and have antenna check, no difference. Rang again and was told serviceman would check tv. Phone call from eastern states by a serviceman who walked me through resetting tv, seemed to work better. A few more weeks and problem was back, rang store for actual tv repairman to have tv serviced at our place. This was to happen, but never did. On 20/10/2020 we took tv back to store and asked for a refund. They said no and took tv to test. After about 10 minutes we were told tv working ok and put it into our car. The problem returned and again on 6/11/2020 was told service was booked for our home service, which has still not happened. Sales records then checked and informed that there is not any record of my problems. So much for customer service.

Desired outcome: reimbursement of cost of tv.

1 comments

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trickyjohan

Perth, AU

1 comments

trickyjohan of Perth, AU

Dec 28, 2020 5:49 am UTC

the warranty given on items we purchase are clearly defined but claiming them is made difficult, as per the three year warranty on our tv, so outside help is the only help we get, thank you complaints board.

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