I purchased a printer today from assistant 22 Pankaj. He was speaking so quickly, and selling so hard I misunderstood him to say that the printer did not come with ink and I had to purchase those for an extra $49 dollars above the printer price and the tech would install and test these for me. He kept trying to sell me a dearer product while I was asking him about the Workforce over and over stating thngs like in 6 months I would even the extra money out with a pricier printer than the Workforce. I stated no, I would like the Workforce and the printer ink please. He took my phone number and tried to sell me a surge guard, and a anti-virus and a VPN protector. No, I said, just the printer and the ink please. He rushed me over to the tech and said to the tech quickly please, I want this sale. He took the money from me and left me with the tech.
Because I had been in a car accident yesterday, I have whip lash and a headache. It took me a minute to realise that the inks were actually in the box along with the printer. I questioned the tech around this and he said, hang on, we;ll get Pankaj to come over. When I questioned Pankaj, he was speaking very quickly and extremely assertively that in no way did he say that, three times he said very strongly that he explained to me the extra money was for the tech to insert the cartridges and test the printer. He was adamant to the point I did not have the strength to disagree because I was feeling so unwell. The technician was fantastic, he apologised to me, he was obviously very embarrassed, he did his job extremely politely, explained to me I could raise my concerns with you and even carried the printer to the car for me. I was very thankful for his kindness, because I was so upset with the way I had just been treated so dismissively. Pankaj said loudly, look it even states it comes with ink clearly on the box. I didn't get an opportunity to examine the box at any stage. I would like my $49 dollars back please. Thank you for listening.