The complaint has been investigated and
resolved to the customer's satisfactionResolved Harvey Norman Malaysia — late delivery and lack of contact between salesman and customer
resolved to the customer's satisfaction
Dear Complaints Board,
We recently purchased a furniture from Harvey Norman Malaysia, Ikano at Mutiara Damansara. They have failed to deliver our item on time. It stated in the receipt between 11:00am to 1:00pm but they send the item about an hour later. If they cannot commit to sending the item on time don't write it down on the receipt. And the sales person did not call us back when he promised to call and inform us on what and where the item. The furniture cost about RM12, 000 we expected an on time delivery and a good response from the sales person. We are very disappointed with Harvey Norman. Please check your staff and be sure that they are doing their job properly or not.
- an unsatisfied customer-